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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Social & Random

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Forum Posts

Let's introduce ourselves!

Hey there you, Yeah, you! Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get to know each other better! The game is simple: Find the latest comment and hit reply > comment to say hi! to this user and ...

  • Moderator
  • Moderator
  • MandiMacias1
  • Regular
  • 421052 Views
  • 1323 replies
  • 226 likes
  • Social & Random
  • 421052 Views
  • 1323 replies
  • 226 likes

Welcome to the Spotify Community - Newbie Guide

Welcome to the Spotify Community! Here, music fans like you from all walks of life come together to share their Spotify knowledge, discuss ideas, talk music and trade answers to questions. Complementing our support site, the Spotify Community is the ...

  • Spotify Legend
  • 66173 Views
  • 0 replies
  • 218 likes
  • Social & Random
  • 66173 Views
  • 0 replies
  • 218 likes

What's with the absolutely dreadful playlist recommendations?

This is bugging me immensely.My playlist has 462 songs in total. Most of the songs being 70-80s rock and 90s dance, which is what I almost exclusively listen to. There's also has some "modern" metal (albeit only a few bands), including 17 folk metal ...

  • Casual Listener
  • This is bugging me immensely. My playlist has 462 songs in total. Most of the songs being 70-80s rock and 90s dance, which is what I almost exclusively listen to. There's also has some "modern" meta...
  • yuufee-sama
  • Newbie
  • 366 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 366 Views
  • 1 replies
  • 0 likes

I want what is mine!

Am I pressured to upgrade to premium family? My previous membership was 99kr and dew to payment failure because of a blocked card they asked me to update my payment-settings. When I'm about to change... Spotify is pressuring Premium family on me for ...

  • Visitor
  • Am I pressured to upgrade to premium family?   My previous membership was 99kr and dew to payment failure because of a blocked card they asked me to update my payment-settings.   When I...
  • Baezjordan
  • Casual Listener
  • 360 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 360 Views
  • 1 replies
  • 0 likes

How to use Spotify with a Facebook Business Page instead of a personal page?

I would like to set up Spotify to work with my business page instead of my personal page. Is this possible? I notice companies like Anthropologie appear to be connected to Spotify as a business (name on Spotify is Anthropologie on Rotation). It doesn...

  • Newbie
  • I would like to set up Spotify to work with my business page instead of my personal page. Is this possible? I notice companies like Anthropologie appear to be connected to Spotify as a business (name...
  • Suub
  • Newbie
  • 29789 Views
  • 11 replies
  • 7 likes
  • Social & Random
  • 29789 Views
  • 11 replies
  • 7 likes

Superuser Contribution Listeners Going Down

Why does my listeners go all the way down whenever I release something new? It doesn’t make sense to me and I’m releasing good music.... And this really makes me want to stop and never release anything else.

  • Regular
  • Why does my listeners go all the way down whenever I release something new?   It doesn’t make sense to me and I’m releasing good music....  And this really makes me want to stop and neve...
  • kidfreshice
  • Visitor
  • 1456 Views
  • 2 replies
  • 0 likes
  • Social & Random
  • 1456 Views
  • 2 replies
  • 0 likes

Currys offer accepted but not working

Hello, We have claimed the 6 month free Spotify Premium, received an order number on Spotify but didn't receive a confirmation email. On Spotify is saying we have a free account and not the Premium. Any ideas how to rectify this?

  • Visitor
  • Hello,    We have claimed the 6 month free Spotify Premium, received an order number on Spotify but didn't receive a confirmation email.   On Spotify is saying we have a free accou...
  • 224 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 224 Views
  • 0 replies
  • 0 likes

Web Player Won't Load!

When I go to the web player, it gives me the screen attached. It doesn't work to reload!

  • Casual Listener
  • When I go to the web player, it gives me the screen attached. It doesn't work to reload!
  • case-0
  • Newbie
  • 1169 Views
  • 3 replies
  • 2 likes
  • Social & Random
  • 1169 Views
  • 3 replies
  • 2 likes

Lost my premium account

Hi, I lost email to my account. All i've got are bills for premium account. is there any options to cancel my premium? I really try to find my lost account, read many topics here and can't find solution.

  • Visitor
  • Hi, I lost email to my account. All i've got are bills for premium account.  is there any options to cancel my premium? I really try to find my lost account, read many topics here and can't fin...
  • Emilia_8
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 364 Views
  • 1 replies
  • 0 likes

Do music artists benefit from Spotify?

Like the question suggests, do music artists benefit from Spotify? Do they gain a small income from it or do they just gain exposure?

  • Newbie
  • Like the question suggests, do music artists benefit from Spotify? Do they gain a small income from it or do they just gain exposure?
  • 340 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 340 Views
  • 0 replies
  • 0 likes

Solved!! I would like to be able to change my username from the random string of numbers and letters.

As stated... when can I expect to see this long overdue change to take place? The fact that I can’t update my username and friends have difficulty finding me on spotify is beyond annoying after all these years.

  • Regular
  • As stated... when can I expect to see this long overdue change to take place? The fact that I can’t update my username and friends have difficulty finding me on spotify is beyond annoying after all t...
  • Emilia_8
  • Community Legend
  • 889 Views
  • 7 replies
  • 1 likes
  • Social & Random
  • 889 Views
  • 7 replies
  • 1 likes

Superuser Contribution Follow Me!

Follow for follow threads are no longer allowed in the Spotify Community. These will be removed going forward. The best place to learn about promoting your content is the Spotify Gameplan videos here: https://artists.spotify.com/videos/the-game-plan

  • Spotify Legend
  • Follow for follow threads are no longer allowed in the Spotify Community. These will be removed going forward. The best place to learn about promoting your content is the Spotify Gameplan videos here...
  • 259 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 259 Views
  • 0 replies
  • 0 likes

Password reset email

I’m subscribed to a family plan. Last night my daughter who is on the plan got logged out. She can’t log back in cause she doesn’t remember her password. She requested a password reset email and it never comes (yes she’s checked junk mail) This morni...

  • Visitor
  • I’m subscribed to a family plan.  Last night my daughter who is on the plan got logged out. She can’t log back in cause she doesn’t remember her password. She requested a password reset email an...
  • 425 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 425 Views
  • 0 replies
  • 0 likes

Search crash

I loaded up my app today after the new update, and went to play a song but my app crashed. When I went to search in liked songs, the app crashed. I’ve tried to clean reinstall the app, but nothing has worked so far.

  • Casual Listener
  • I loaded up my app today after the new update, and went to play a song but my app crashed. When I went to search in liked songs, the app crashed. I’ve tried to clean reinstall the app, but nothing ha...
  • 294 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 294 Views
  • 0 replies
  • 0 likes

BTS new advertisement way too loud and low quality

Hi y'all,I don't mind listen to advertisement at all, because sometime you may get to know the other music genre that you don't usually listen to (although but sometime I also think if I should subscribe to premium lol)But the point is, BTS new adver...

  • Visitor
  • Hi y'all, I don't mind listen to advertisement at all, because sometime you may get to know the other music genre that you don't usually listen to (although but sometime I also think if I should sub...
  • lost_stars0227
  • Visitor
  • 478 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 478 Views
  • 1 replies
  • 1 likes

Redesign

i saw that the ios version of the app is getting a redesign, is the android version getting that redesign too? if not, can android users get at least the"countdown" in the that"now playing" page that shows the remaining track time instead of the full...

  • Visitor
  • i saw that the ios version of the app is getting a redesign, is the android version getting that redesign too? if not, can android users get at least the"countdown" in the that"now playing" page...
  • 332 Views
  • 0 replies
  • 1 likes
  • Social & Random
  • 332 Views
  • 0 replies
  • 1 likes

Spotify Playlist Description & Cover Art

Hello, Spotify’s recent update may not be a big deal to others, but have affected my experience as a user and stunted my creativity. Firstly, our playlist description (on app you do not get to see full description) and the cover art is “stuck” we can...

  • Visitor
  • Hello, Spotify’s recent update may not be a big deal to others, but have affected my experience as a user and stunted my creativity. Firstly, our playlist description (on app you do not get to see fu...
  • SmallroundEll
  • Casual Listener
  • 5941 Views
  • 1 replies
  • 16 likes
  • Social & Random
  • 5941 Views
  • 1 replies
  • 16 likes

Music quality level is only for mobile data?

Hi everyone,I’m thinking about this but can’t find answer.if I set the music quality in the menu, that will influence only while playing with mobile data or also with wi-fi?because I’d like to have low or normal quality with mobile data, for not usin...

  • Visitor
  • Hi everyone, I’m thinking about this but can’t find answer. if I set the music quality in the menu, that will influence only while playing with mobile data or also with wi-fi? because I’d like to ...
  • 228 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 228 Views
  • 0 replies
  • 0 likes

not receive payment?

I received an e-mail with a notice that they did not receive payment, as if I had not paid the month, but it has been paid and will be charged to the card. What could have happened?

  • Newbie
  • I received an e-mail with a notice that they did not receive payment, as if I had not paid the month, but it has been paid and will be charged to the card. What could have happened?
  • 390 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 390 Views
  • 0 replies
  • 0 likes

Exposure

I'm Andre Paul and I'm new to this. Honestly don't quite fully understand how the exposure goes. There's no promotion packages that I can see, it says we can submit for playlist consideration but that option is not available when I try. Can anyone gi...

  • Visitor
  • I'm Andre Paul and I'm new to this. Honestly don't quite fully understand how the exposure goes. There's no promotion packages that I can see, it says we can submit for playlist consideration but tha...
  • greyfox420
  • Regular
  • 266 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 266 Views
  • 1 replies
  • 0 likes