I’ve never tried spotify premium; the offer for three months free trial is still available for me. However when I press redeem in my account, it says the offer is not eligible for me. I do not understand. I’m pretty sure I do not have another account as you are suggesting. Why is this happening?
@Dooger3: Since you mention that you've already been in touch with our support team, the best way to go about this is hanging tight. Hopefully, our tech teams will have an update for you soon :)
@liv24: This offer is available for users in the UK who haven't had Premium or a trial in the past. If you're seeing the error message that you aren't eligible for this offer, it's possible that you either already redeemed this code or you've had Premium in the past on your account.
To double check the first, we'd recommend taking a look at your account following the steps here. You can also take a look at this Spotify Answer to locate any accounts you have with us.
Let us know how you get on - we'll be right here if there's anything else we can help with!
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I am in the UK and I've never had premium Spotify before from what I know of nor a trial of free premium. I've checked my plan as you suggested and it just says the free plan. I'm pretty sure that I haven't already redeemed the code so I'm not sure what's going on :(
I bought a TV from Curry’s and was given a free 6 months of Spotify Premium. However the site it tells you to go to (Spotify.com/currys) the green “Start Premium” button just refreshes the page. Can someone help?