Currys 6 months free code won’t work

[x1khysenf99ii3t]

Hi mine isn't working I have just signed up, so its a new account and it wont work it just says oops something went wrong 

[Kingschmidy]

Im having the same problem

[Abrad10841]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jose_M]

Hello @Abrad10841!

Can you let me know if you get any error messages when trying to redeem the code? Also note that this offer is not available if you’ve previously tried Spotify Premium

Keep me posted!

[Abrad10841]

Hi I have not had Spotify premium before it say error please try again 

[Nicky_19]

I can’t find the redeem option?

[Jose_M]

Hey @Abrad10841!

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection.

Keep me posted and have a nice day!

[Katerina]

Hey there @x1khysenf99ii3t, @Kingschmidy and @Nicky_19,

Thanks for posting about this here in the Community!

@Nicky_19, if you've received a code through Curry's, we'd recommend taking a look at the physical or email receipt to locate the link where you can redeem the code.

If you're having troubles locating it, we'd recommend heading here.

@x1khysenf99ii3t and @Kingschmidy, we'd first recommend trying the steps below:

1. Copy and paste the following link in an incognito or private window in your browser: https://spotify.com/login
2. Log in using your account credentials 
3. In the same incognito window, access this link: https://www.spotify.com/claim/currys/redeem/ Tip: You'll need to make sure that the page you end up says "Verify your code".
4. Enter the code from Curry's and click on Get Premium.

If that doesn't do the trick, it'd be very helpful if you could share a screenshot of the error message you see so we can take a closer look. Just make sure that there's no private or sensitive info displayed in it :) Once we have that, we'll see what else we can suggest.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day :)

[ultron]

It says

It looks like you’re not eligible for this offer but we’ve got other options etc.

[Katerina]

Hey there @ultron,

Thanks for posting about this here!

Keep in mind that this offer is available to users who haven't had Premium or a trial in the past. This would explain why you're seeing this error message.

Alternatively, it's possible that you already redeemed this offer in a different account. In that case, we'd recommend taking a look at this Spotify Answer to locate it. Once you've done so, you can follow the steps here to close your Free account and avoid any mix-ups.

Hope this helps clarifies things! If there's anything else we can help with, don't hesitate to give us a shout.

Have a lovely day :)