Currys 6 months free code won’t work

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Currys 6 months free code won’t work

Walkers
Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

We purchased a laptop today from curry’s PC world and got a code for 6 months free Spotify but when I tried to create an account and enter the code it will not except it and it just says please try again.

I would be very grateful it someone could help with this matter please 

thank you

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Solution!

Re: Currys 6 months free code won’t work

Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this.

 

Could you first make sure that:

  • your Spotify account is set to UK
  • you've never claimed a Premium offer with your current payment method?

If so, then could you try the following steps:

  1. Open an incognito window from a desktop computer, then copy, paste and open this link: https://spotify.com/login
  2. With the page open, log in to the account you want to redeem the offer on
  3. Once logged in, copy, paste, and open the following link in the incognito window: https://www.spotify.com/claim/currys/redeem/
    Note: Make sure that the URL is correct and that you end up on the page that says "Verify your code"
  4. Enter the code from Currys and click on Get Premium

If your account is eligible and the code is working, you should get the option to start a 6-month free trial of Premium - just enter your payment details and start the subscription.

 

If you get the message "It looks like you’re not eligible for that offer, but we found more for you", then unfortunately you're not eligible for the offer.

 

If you get the message "The code you entered doesn’t exist. Try again", make sure to reach out to our Customer Support team here and include the code you received, and they'll take a look into it.

 

Thanks!

PeterModerator
 
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Solution!

Re: Currys 6 months free code won’t work

MusicLover19992
Visitor

I've finally solved the issue for me. Hopefully this will work for someone else. 

 

I visited the below address via a Private Safari browser. 

 

https://www.spotify.com/uk/claim/currys/

 

Logged into my new account. Then paste the below address into your browser. Replacing the "xxxxxxx" part with the code you were given by Currys

 

https://www.spotify.com/uk/claim/currys/?code=xxxxxxxxxx 

At first it'll look like the link/code has not worked, but once you press the "get premium" button, the page changes!!

 

 

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70 Replies
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Re: Curry’s 6 months free code won’t work

Rene01
Community Legend

Hi @Walkers,

 

I think creating an account and redeem your free spotify subscription are two seperate steps. If you create a  account you will have spotify free. You can log on to the app and to your account via the website: spotify.com

 

When you logged on to your account via your account page you can choose the option : redeem 

 

Please let us know where you get stuck in the process.

 

Regards,

René

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Re: Curry’s 6 months free code won’t work

Walkers
Casual Listener

I have created an account it just won’t accept the code in the the redeem box 

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Re: Curry’s 6 months free code won’t work

Rene01
Community Legend

Hi @Walkers,

 

Please contact spotify support

 

Regards,

René

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Re: Curry’s 6 months free code won’t work

Moderator
Moderator

Hey there @Walkers,

 

Thanks for reaching out here in the Community about this!

 

Our tech folks were looking into this - it should be now fixed. Keep in mind that this offer is available for users who haven't had Premium in the past.

 

If you're eligible and you're still having troubles with the code, we'd recommend giving it another try to redeem it here from a desktop device.

 

If that still doesn't do the trick or you see any error messages, don't hesitate to let us know. It'd be also helpful if you could include a screenshot of that error message you see so we can take a closer look. Just make sure that there's no private/sensitive info when posting in the Community!

 

We'll be keeping an eye out for your reply. If there's anything else we can help with, don't hesitate to give us a shout.

 

Have a lovely day 🙂

KaterinaModerator
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Re: Curry’s 6 months free code won’t work

Tega1
Visitor

 My Currys PC World won’t work please fix😭

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Re: Curry’s 6 months free code won’t work

jam201984
Casual Listener

same happen to me, made new account then it asks to pick a plan then at the top of that plan it says (6 months free) £9.99 i go to set up payment and it fails saying i have already used a promo code or something which is not true as the account was made yesterday and has not even been used yet??

please help.. .

spot.png
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Re: Curry’s 6 months free code won’t work

Walkers
Casual Listener
Hi I have actually managed to get this issue resolved now
I was in touch with Spotify through live chat and emails and did take lots of hours of back and forth but they sent me a link and told me to open it in a private browser so I did and it except the code straight away.
Hope this helps anybody who is having the same issue.
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Re: Curry’s 6 months free code won’t work

jam201984
Casual Listener
just tried in private still didn't work same message
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Re: Curry’s 6 months free code won’t work

Moderator
Moderator

Hey there all,

 

Thanks for reaching out! 

 

@Tega1, do you get an error message and if so, what does it say? Have you tried any troubleshooting steps?

 

@jam201984, it looks like the error message you got is different from the one shown to @Walkers. Could you double check if you happen to have another account with Spotify with which you have signed up for a free trial before? You can do this with the help of this article. This could be the reason why your code is not accepted. 

 

Let us know what happens, thanks!

PetyaModerator
 
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