Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello!
I don’t understand why I can not pay for premium with my paypal balance anymore. This month’s payment failed due to insufficient funds on my account and now when my balance is over 100$ I only get to pay with credit card... which i don’t have. Im not going to roll with free account so im asking for alternative payment option (paypal balance worked well... 😕) or suggestion for other streaming platforms.
Thanks
Hey @joness105, and welcome to the community.
Hope you're doing great!
I'd recommend following these steps and let me know if that helps.
If you're still having issues - please send me a screenshot of what happens when you try to process payment (make sure to hide sensitive info when posting to the community).
Let me know how this goes 🙂
Hello and thank you for reply!
Unfortunately I'm not happy with Spotify.
I keep getting asked about credit card when I want to re-suscribe. There would not be a problem if I wasn't an earlier suscriber WITHOUT credit card in March and April of 2019.
Hey @joness105.
Thanks for the reply!
Could you also try this using a different browser or incognito mode? I'd also recommend adding your credit/debit card onto your PayPal account, then try getting Premium.
Let me know how this goes 🙂
Hey!
Ive tried this on several devices already and whole point of this thread is about not owning a credit card.
I don’t want to read another FAQ or restart or try another browser or get a credit card.
Ill see you on Apple Music until this has not been fixed.
Hey @joness105.
Thanks for the reply!
You'll need a credit/debit card that can support recurring payments. I was recommending you to add a credit/debit card to your PayPal account, and then try getting Premium to see if that helps.
Whenever you'd like to give it a try, just let me know how this goes 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…