Free and Premium
My Question or Issue
When I first downloaded Spotify I was still in high school. I linked it to my old Facebook account and my old email account. I lost access to my old email (I can't remember the password since I haven't logged in for 5 years. Gmail won't let me recover it). I deleted my old Facebook account last year and since then my Spotify Premium account username changed to a bunch of random numbers. It won't allow me to cancel my subscription nor can I log into the account on my computer due to the fact that it was linked to my now deleted Facebook.
I have created a new account linked to my current email. I just want to make my new account premium and delete my old account. But it won't give me the option of deleting it. I don't want to upgrade to premium on my new account until I know I won't be charged for my old account.
Solved! Go to Solution.
Welcome to Spotify Community and thanks for contact us here.
About your problem, I'm adding some articles that can help you to solve your problem on your own. But if for any reason you can't, I suggest that you be in touch with Spotify team directly here, because your problem envolve Premium account troubleshooting.
How to close your account
It’s only possible to close an account if it’s on our free, ad-supported service. If you have Premium, you first need to cancel.
And, as I said, if for any reason you can't solve your problem on your own, be in touch with Spotify team here.
hezorg (Luan Araújo)