Help Wizard

Step 1


Not eligible for Duo anymore

Not eligible for Duo anymore


Premium Duo




Galaxy A10, Windows 10 Laptop, Echo Dot

Operating System

Android, Windows 10, Amazon Alexa (?)


My Question or Issue



My latest payment got declined by my card because I had reached the payment limit, so I raised it and tried to get another Duo subscription. My mother and I (yes, I know it's meant for couples, but we live under the same house for the time being) use Spotify Premium daily (me on my phone and laptop, her on her Echo Dot speaker), and I learned that I wasn't eligible for this subscription anymore for no apparent reason. I don't want a Family subscription as only 2 of us listen to Spotify, and we're only 5 in my family anyway.

Any way I can get around this and get access to this subscription again ? That would be very much appreciated.

1 Reply

Hey there @CrostDaergon


Thanks for reaching out about this in the Community, and welcome 🙂


We'd recommend reaching out to our Support team here so they can assist you further and check your account.


If anything else comes up, we're just one message away. 


Have a lovely day!

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