Help Wizard

Step 1


Payment by cash

Payment by cash

Hello. My Premium service ended so I decided to pay by cash yesterday (March 28). I went to the nearest M Lhuillier branch and paid for 3 months worth of Premium. My account still registers as "Free"


Can anyone please help me with this issue? Thank you.

5 Replies

Hey there!


You can let our accounts team know about this, so they can take a look. Just get in touch at or via Twitter @SpotifyCares. Let us know how it goes.

Keep on dancing 🙂

Hi. May I know how much time did you wait for it to be premiun. I also paid my premium thru cash. Thanks!

hi can I know who you addressed the payment to? I'm a bit confused since my email confirmation didn't say who to address and stuff. it's my first time to use payment via cash 🙂

Me too, I processed the payment in cebuana and my spotify is still on free mode

Ive paid this 1:30pm today but now it is 3:48 pm i havent received any many hours is the processing before I get a notification about subsciption. please help

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