Payment Failed While Subscribing to Spotify Premium (3-Month Free Trial)

[Vikum_K]

Plan:
Free (attempting to upgrade to Premium)

Country:
Sri Lanka

Device:

Windows 11 PC

Operating System:
Windows 11

My Question or Issue:
I attempted to subscribe to Spotify Premium under the 3-month free trial offer, but my payment failed. I received the message:
“The payment failed. Please try again, use a different payment card or a different payment method.”

I’ve verified that:

• My card has sufficient funds.
• My card supports online and international transactions.
• My Spotify account country matches my card's billing country.

I also tried clearing my browser cache and using a different device, but the issue persists. Could you please assist me in resolving this issue or guide me on alternative steps to activate the trial?

[Maxim]

Hey @Vikum_K,

Thanks for coming to the Community and for trying all those troubleshooting steps so far.

I recommend reaching out to Support, as they'll be able to take a look into your account and see if there's anything preventing you from completing the transaction: https://www.spotify.com/about-us/contact/ 🙂

[26783954]

I have problem to change my free plan to premium Spotify plan

Plan

Free

Country

Egypt

Device

(Samsung Galaxy A24)

Operating System

(Android 14 with One UI 6.1)

My Question or Issue

I have problem to change my free plan to premium Spotify plan i have premium Spotify offer code i just have now and try to subscribe but my payment always failed i used more than one credit card and it also fail i also tried last summer yo change to premium Spotify and it also failed i am sure about my payment locatoon and all of these things but still doesn't work and the credit card is new so i don't know whrrr is the problem the plan is 0 EGP for 2 month

• 

 

[Gualtiero]

Non considerare la mia richiesta, questa mattina dopo mille tentativi è andato a buon fine inspiegabilmente.

[Mgreen3]

Can I get my music back on and I will pay Wednesday if that's possible