Premium account changed into free account

Reply
Highlighted

Re: Premium account changed into free account

Community Legend
@OttosMopsMotzt - Definitely shouldn't take that long! Could you post your 8-digit case number from when you got in touch last and I will ask someone to chase it up? It is in the subject line of the automated email reply.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Premium account changed into free account

Casual Listener

 01439420 is the number.

The problem seems to be that the money which IS transferred from my bankaccount via "Dauerauftrag" somehow isn't registered in my spotify account. So where's it going? Unfortunately I can't change my payment method manually.

Thx for the reply, Peter!

Highlighted

Re: Premium account changed into free account

Community Legend
It appears from what I understand that the money wasn't paid to Spotify from the payment provider, so the system automatically pauses subscriptions.

I've escalated that case number for you.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Premium account changed into free account

Regular

Hi, I have the same problem mentioned before, only that my monthly payment as started the 06/05 (I checked it) and then my premium subscription went away with the change of my password of facebook. I wrote to the customer service and they replied me asking for the payment card last four digits, but after I gave them, no news. Could you please escalate my case as well? I am a little bit worried here. The reference is: # 01444073.

 

Highlighted

Re: Premium account changed into free account

Regular

My playlists are gone as well. By the way, has any of this topic got a solution by the customer service? 

Highlighted

Re: Premium account changed into free account

Community Legend
@FrancescoMartin - Do you have a Spotify username style account? Normally when this happens all you need to do is log back in using your original Spotify username and password rather than Facebook.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Premium account changed into free account

Regular

Actually I created the account with facebook so no original username.

Highlighted

Re: Premium account changed into free account

Regular

@Peter have you escalated my case? Still no answers. Meanwhile, do you think it would be ok to subscribe another premium account with the 30 days trial?

Highlighted

Re: Premium account changed into free account

Community Legend
I will escalate it now for you. You can subscribe on another account, just be sure to cancel it so you don't end up being billed twice.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Premium account changed into free account

Newbie

Hello there,

 

I'm from Germany, too. And I have the exact same problem. I pay for my Premium-Account for at least 2 years via SofortDauerauftrag and there has never been a problem until this year in march I saw that there was no payment going away from my account. but in april the payment was going away as usual to spotify.

So I could understand that my account is changed into a free account for at least one month, but not forever because my payment is going on and on! I want my Account to be changed back into a premium account immidiately or I'll stop the Payment for a service I don't get!

 

My case number is 01447359 and my account name is 1134055392.


I have already answered to the automatic support-email, but recieved nothing so far.


So please if anyone can help me solving this problem, I would be very pleased!

 

Greetings from Germany

 

JS

SUGGESTED POSTS