Premium account changed into free account

[user-removed]

Hi.

I have been sending the support 4-5 emails but no response.

But I have found my original spotify account through finding people who followed me.

My real spotify account number is : 117136379

But what can I do with that? My password is not the same and I cant request a new.....

[Peter__]

@user-removed - Have you replied to the automated email message from support?

[user-removed]

Yes...

[Peter__]

How long ago was this? Someone should normally get back to you within 24 hours.

[user-removed]

Hmm, about 2 days ago.

[Peter__]

Can you let us know the 8 digit case number? Its normally in the subject line of the automated email. I will ask someone to chase it up for you.

[user-removed]

01268441

[Peter__]

I've escalated that for you, hopefully someone will get back to you shortly.

[user-removed]

Thank You!

[Greg]

Hi iramicke! 

I've just put your case through to the right team, you should get an email soon 🙂