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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129134 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57796 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233362 Views
144 replies
13 likes
Por que não consigo alterar forma de pagamento tendo plano Família? Quero mudar o cartão de crédito, porém o site diz que não está habilitado a alteração.
Por que não consigo alterar forma de pagamento tendo plano Família? Quero mudar o cartão de crédito, porém o site diz que não está habilitado a alteração.
Moderator
311 Views
1 replies
0 likes
Hola mi hermano me envio la invitacion de plan familiar y dice que las direcciones no coinciden, pero es que a el nunca le pidieron la direccion completa, y si vivimos en la misma direccion Como le hago?
Hola mi hermano me envio la invitacion de plan familiar y dice que las direcciones no coinciden, pero es que a el nunca le pidieron la direccion completa, y si vivimos en la misma direccion Co...
Community Legend
301 Views
1 replies
0 likes
I am having problems redeeming the tokens for my children in Spotify Familiy. I have added their e-mail addresses and they have received an e-mail. Only when they click on accept, they are routed to the inlog page and not the redeem token page. If I ...
I am having problems redeeming the tokens for my children in Spotify Familiy. I have added their e-mail addresses and they have received an e-mail. Only when they click on accept, they are routed to ...
Community Legend
559 Views
1 replies
0 likes
My Spotify account currently says free. I signed up for a three month free trial service. How do I cancel the subscription please I do not wish to pay for the service after the trial. Thanks
My Spotify account currently says free. I signed up for a three month free trial service. How do I cancel the subscription please I do not wish to pay for the service after the trial. Thanks
Spotify Star
584 Views
1 replies
0 likes
Hi ,Is it possible to get the headspace bundle with student premium subscription ?ThanksDave
Hi , Is it possible to get the headspace bundle with student premium subscription ? Thanks Dave
Newbie
4668 Views
7 replies
0 likes
Hey Guys, I've just moved from Aussie to NZ and I am now trying to swap my payment details over to my NZ bank. I've been going through the normal steps of swapping payment details and country (not the first time I have done this) but all it is allowi...
Hey Guys, I've just moved from Aussie to NZ and I am now trying to swap my payment details over to my NZ bank. I've been going through the normal steps of swapping payment details a...
Casual Listener
552 Views
2 replies
0 likes
En otras cuentas y en general el precio de premium es de 11.500 y a mi se me está haciendo el cargo por 14.900
En otras cuentas y en general el precio de premium es de 11.500 y a mi se me está haciendo el cargo por 14.900
Newbie
338 Views
2 replies
0 likes
Quiero cancelar La Cuenta Premium de Spotify Como lo Puedo Hacer
Quiero cancelar La Cuenta Premium de Spotify Como lo Puedo Hacer
Community Legend
219 Views
1 replies
0 likes
I canceled my Spotify Premium Membership sometime early last month. I got an email stating it would end on 2017-3-20. Yet I got charged again on 4/4/17. I want a refund immediately or I will dispute it with my bank.
I canceled my Spotify Premium Membership sometime early last month. I got an email stating it would end on 2017-3-20. Yet I got charged again on 4/4/17. I want a refund immediately or I will dispute ...
Spotify Star
482 Views
1 replies
0 likes
Hi all, anyone with a direct contact for Spotify. I have a Rogers Spotify account and have recently initiated a Family Account, because Rogers totally screwed up my subscription,under same email. Need to cancel Rogers only. Thanks.
Hi all, anyone with a direct contact for Spotify. I have a Rogers Spotify account and have recently initiated a Family Account, because Rogers totally screwed up my subscription,under same email. Nee...
Spotify Star
335 Views
1 replies
0 likes
hey con ninguna tarjeta quiere agarrar spotify que hago? sin embargo aparece una leyenda de ups "
hey con ninguna tarjeta quiere agarrar spotify que hago? sin embargo aparece una leyenda de ups "
Community Legend
178 Views
1 replies
0 likes
I put my credit card info in already and it won't let start my 30 day trails soon as I click on it takes me to the credit card page again help
I put my credit card info in already and it won't let start my 30 day trails soon as I click on it takes me to the credit card page again help
Community Legend
2060 Views
3 replies
0 likes
When i go to your library>settings>go premium>get 30 days free, it says "unable to connect, please check your settings or try again later.
When i go to your library>settings>go premium>get 30 days free, it says "unable to connect, please check your settings or try again later.
Spotify Star
2087 Views
1 replies
0 likes
I got my phone, in December, with the plan of having 6 months free of Spotify premium but I just activated it today so will I have premium and 6 months free starting from today? Or have I already loss 4 months because I haven't activated it when I go...
I got my phone, in December, with the plan of having 6 months free of Spotify premium but I just activated it today so will I have premium and 6 months free starting from today? Or have I already los...
Spotify Star
257 Views
1 replies
0 likes
Hello Community,So I've recently started using Spotify Premium since there was a promotion to use it three months for only 99 cents a month. I connected it through my Paypal. So now that the three months are over, I'd love to continue using Premium, ...
Hello Community, So I've recently started using Spotify Premium since there was a promotion to use it three months for only 99 cents a month. I connected it through my Paypal. So now that the three ...
Spotify Star
616 Views
1 replies
0 likes
I just tried continuing my student membership and it charged my card without even giving me premium. help
I just tried continuing my student membership and it charged my card without even giving me premium. help
Spotify Star
543 Views
1 replies
0 likes
I cancelled before my free trial ended but was charged anyways. Why??!!
I cancelled before my free trial ended but was charged anyways. Why??!!
Spotify Star
549 Views
1 replies
0 likes
I'm trying to update my payment info and it won't let me process it because I'm not a student anymore and my premium is going to cancel soon. Help?
I'm trying to update my payment info and it won't let me process it because I'm not a student anymore and my premium is going to cancel soon. Help?
Spotify Star
788 Views
1 replies
0 likes
I have the college discount on Spotify premium but I checked my bank account and it has been charging me $10 per month since the beginning of the year. I checked my account and it says that it should still be charging me $4.99, I reupdated by college...
I have the college discount on Spotify premium but I checked my bank account and it has been charging me $10 per month since the beginning of the year. I checked my account and it says that it should...
Spotify Star
243 Views
1 replies
0 likes
So we are a non-profit and at the front desk, we wanted to play music to help the atmosphere for those in the building passing by, our front desk, and an occasional guest. We are international so the office is more for support but we may get a donor ...
So we are a non-profit and at the front desk, we wanted to play music to help the atmosphere for those in the building passing by, our front desk, and an occasional guest. We are international so the...
Spotify Star
1197 Views
1 replies
0 likes
