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I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a new gift card because of this issue. will my code be affect? what should I do?
Hey @toreom, thanks for reaching out to the Community!
Could you try redeeming your gift card here using a different browser or private window?
If that doesn't help, try following all of the steps provided in this support article > Not working? section.
Additionally, attach a screenshot of the error message you're seeing if the problem persists. Make sure to hide sensitive information when posting to the Community.
Let me know how this goes!
i tried but it still the same, not to mention the page says, 'something went wrong' but thank you for your help.
Hey @toreom,
Could you also get in touch with your gift card provider (the person/place who sold you the gift card) to make sure everything is good on the card itself?
Try a different network connection and let me know if that makes a difference.
Keep me updated!
I managed to successfully redeem. Turns out I have been typing the code wrongly since it had identical alphabets and i was confused. Thank you for your help!
Hey @toreom,
You’re welcome — that’s understandable! I'm happy to hear everything is good to go. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.
Have a nice day!
My redeem button is not working I tried to enter the code but redeem button still blank what must I don't?
Hey @Sefu1,
Thanks for reaching out about this in the Community!
Sorry to hear that this is happening and you can't activate your gift card.
What you can try is the following:
In case you still can't redeem the code, reach out to our customer support team here. They'll be happy to have a look at your account and help further 🙂
Cheers.
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