So here is my story. I had spotify subscripition through my credit card, the normal 9.99€ a month. At some point i changed my phone operator and got a spotify subscription through them, and in this point i thought that because i had same spotify account the payments just would chance automaticly to my operator. After 6 months i realised that the my subscription is still charged throuh my credit card and also by my phone operator. I contacted spotifys customer sercive and they replyed that i have to contact my phone operator and send them the bills i had payed. I did that and after that the customer service said i have to contact company named Boku because apparently they handle the cash flow from customers to spotify. After several emails they couldn´t find where all my money had gone, and we lived in year 2017 on that time (pretty advanced technology allready appeared) And spotifys customer service just kept blaiming me that it was my fault for paying them double and said that im using two accounts althouhgt i´ve had only one account from the beginning of spotify. Now after almost a year of frustration and maybe 50 emails they still won´t give my money back or even compensate the 59,94€ they took, or as i see stole from me. Is it just that you don´t care even a little bit of you customers or are you really in so thight financial crisis that you can´t conpensate the 6 months that i´ve allready paid? It is big money for me but i really think it is just peanuts for you. What do i have to do crawl on my knees and beg for my money back? I would have been even happy for 6 months of premium spotify that i have allready paid (or got stolen) but even that is just too big favour from you. I bet if it would have been any other big company they would have said they are sorry for the misundestanding and gave the service that i´ve allready paid.
sorry if there is some missspelling, english is not my native language. But i think you get the point.