Solved: Unexpectedly subscribed from Premium to Free - The Spotify Community

Unexpectedly subscribed from Premium to Free

Solved!

Hi,

My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get with a Free account, but I was not sure. I really noticed it this morning. I already re-activated my account, but can someone tell me more about this?

This is my old Order-ID: <hidden content>

The new one:<hidden content>

I noticed that it the last digits after the "-" only go up to 12. This means my payment is only active for 1 year, so that is why it got cancelled?

Hope to hear from you!

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Accepted Solutions

Hey! I would try to get in contact with Spotify billing support!

To contact Spotify!

contact Support:

1. Email/chat function - Contact form

2. Twitter - SpotifyCares

3. Facebook - SpotifyCares

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1 Reply

Hey! I would try to get in contact with Spotify billing support!

To contact Spotify!

contact Support:

1. Email/chat function - Contact form

2. Twitter - SpotifyCares

3. Facebook - SpotifyCares

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