Unexpectedly subscribed from Premium to Free

[jochems90]

Hi,

My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get with a Free account, but I was not sure. I really noticed it this morning. I already re-activated my account, but can someone tell me more about this?

This is my old Order-ID: <hidden content>

The new one:<hidden content>

I noticed that it the last digits after the "-" only go up to 12. This means my payment is only active for 1 year, so that is why it got cancelled? 

Hope to hear from you!

[bjja123 · Accepted solution]

Hey! I would try to get in contact with Spotify billing support!  

To contact Spotify! 

contact Support:

1. Email/chat function - Contact form

2. Twitter - SpotifyCares

3. Facebook - SpotifyCares