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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

195201 Views

123 replies

12 likes

  • 195201 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22183 Views

28 replies

4 likes

  • 22183 Views
  • 28 replies
  • 4 likes

Superuser Contribution Premium familiar no recibe pago

Buenos dias mi cuenta premium familiar se encuentra en pausa y al intentar generar el pago no lo recibe he intentado con varias formas de pago y no acepta no se q hacer

Newbie

Buenos dias mi cuenta premium familiar se encuentra en pausa y al intentar generar el pago no lo recibe he intentado con varias formas de pago y no acepta no se q hacer

AndyJoel

Spotify Legend

365 Views

1 replies

0 likes

No me genera el pago de premium familiar
  • 365 Views
  • 1 replies
  • 0 likes

Premium isn’t working

Hi, yesterday I purchased the student premium subscription and online on the website it says premium but on the app it says free. I’d deleted the app & logged back in but it still says the same, now it’s been 10hours and it’s dtill been the same

Casual Listener

Hi, yesterday I purchased the student premium subscription and online on the website it says premium but on the app it says free. I’d deleted the app & logged back in but it still says the same, ...

LeoRager

Community Legend

269 Views

3 replies

0 likes

  • 269 Views
  • 3 replies
  • 0 likes

Solved!! 30 Days Free Premium Subcription Only For Credit Card Payment?

Hallo, I am new to use spotify and finally it makes me love it and want to make a subscription for premium account. But I have a simple question, it says that I can get 30 days of free subcription, but when I choose the other payment option like ATM ...

Casual Listener

Hallo, I am new to use spotify and finally it makes me love it and want to make a subscription for premium account. 😁 But I have a simple question, it says that I can get 30 days of free subcriptio...

Maxim

Spotify Star

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Switching to Student Premium

I am currently using normal premium costing £9.99 but I would like to switch to the student discount one for £4.99 but it's saying that I need to log on to another account instead of my normal spotify account. How do I get the premium option I want?

Casual Listener

I am currently using normal premium costing £9.99 but I would like to switch to the student discount one for £4.99 but it's saying that I need to log on to another account instead of my normal spotif...

Maxim

Spotify Star

225 Views

3 replies

0 likes

  • 225 Views
  • 3 replies
  • 0 likes

Superuser Contribution Monthly premium payments

Hi, I used to have Spotify student, which was great and now that I'm not a student anymore I pay 10$ a month. It's fine. my problem is my credit card expired and now I can't keep paying 10$ monthly. I don't want to pay $120 all at once, that's a lot ...

Newbie

Hi, I used to have Spotify student, which was great and now that I'm not a student anymore  I pay 10$ a month. It's fine.   my problem is my credit card expired and now I can't keep payi...

AndyJoel

Spotify Legend

296 Views

3 replies

0 likes

  • 296 Views
  • 3 replies
  • 0 likes

Student payments

Hello, today I buy a student account for 4.99€, my bank send me a message that I payed this amount, but Spotify say me that I have a free account. How can I do? Please help me.thank you Vincenzo

Newbie

Hello,  today I buy a student account for 4.99€, my bank send me a message that I payed this amount, but Spotify say me that I have a free account. How can I do? Please help me. thank you&nbsp...

Luke

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Premium is removed

Recently I resetted my phone to the factory settings. Afterwards, my premium Spotify account was reset to a normal account, but I still have to pay the premium price. How can I fix this?

Newbie

Recently I resetted my phone to the factory settings. Afterwards, my premium Spotify account was reset to a normal account, but I still have to pay the premium price. How can I fix this?

jsannn

Community Legend

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Spotify took my money but it didnt give me premium!!

I tried to get spotify premium for students cause im 16 and i go to highschool but they only let me choose collages! And so i choose the university of british collumbia cause i live right by it and i am a student but im in highschool, then clicked ge...

Newbie

I tried to get spotify premium for students cause im 16 and i go to highschool but they only let me choose collages! And so i choose the university of british collumbia cause i live right by it and i...

Maxim

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Premium to family

Is it $14.99 for family or am I also paying my current $9.99? I can't tell how it works.

Newbie

Is it $14.99 for family or am I also paying my current $9.99?  I can't tell how it works.

Maxim

Spotify Star

146 Views

1 replies

0 likes

  • 146 Views
  • 1 replies
  • 0 likes

i want to get the student/hulu discount but i already have a regular premium account

I already have a premium 9.99/month account. I just started college and want to take advantadge of the deal. My question is, can i get the deal on my current account and pay the promotional price, or do I have to start a brand new account and add my ...

Newbie

I already have a premium 9.99/month account. I just started college and want to take advantadge of the deal. My question is, can i get the deal on my current account and pay the promotional price, or...

Maxim

Spotify Star

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Double Charged Each Month

I have been charged twice a month for the past several months. I have checked to see if I have an additional account & I can't seem to find one... I don't want to cancel my premium subscription, but o also don't know how to remedy this situation. Ple...

Newbie

I have been charged twice a month for the past several months. I have checked to see if I have an additional account & I can't seem to find one... I don't want to cancel my premium subscription, ...

Maxim

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Premium but won't let me cancel?

I want to cancel my premium subscription, but when I go to my account to cancel it says I'm on Spotify Free, although I'm on premium and being charged every month. So it's not letting me cancel. How do I fix this?

Newbie

I want to cancel my premium subscription, but when I go to my account to cancel it says I'm on Spotify Free, although I'm on premium and being charged every month. So it's not letting me cancel....

Maxim

Spotify Star

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Getting a refund of $9.99 from a month ago

So, last month, beginning of September, I was at that time using Spotify free and used my personal card to pay $9.99. However, now that I'm using family premium, I was wondering if it's possible to get a refund credit of $9.99 that I paid beginning o...

Newbie

So, last month, beginning of September, I was at that time using Spotify free and used my personal card to pay $9.99. However, now that I'm using family premium, I was wondering if it's possible to g...

Maxim

Spotify Star

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Student premium

Bonsoir a tout l’monde. Donc j’ai vu qu’il y avait une promotion pour les étudiants que on paye 3,49€. Donc j’ai mis les données de ma carte bancaire et ensuite sa me a demandé de m’identifier avec mon nom et prénom et ensuite l’école que je frequent...

Newbie

Bonsoir a tout l’monde.   Donc j’ai vu qu’il y avait une promotion pour les étudiants que on paye 3,49€.   Donc j’ai mis les données de ma carte bancaire et ensuite sa me a demandé de m...

142 Views

0 replies

0 likes

  • 142 Views
  • 0 replies
  • 0 likes

Spotify keeps unsubscribing me

Every time I subscribe for premium I get a text that's at than you for £9.99 ext but 5 seconds later I get another text that's says "you are now unsubscribed." Does anyone know how to fix this or why it's keeps happening?

Newbie

Every time I subscribe for premium I get a text that's at than you for £9.99 ext but 5 seconds later I get another text that's says "you are now unsubscribed."  Does anyone know how to fix this...

Thisismad

Newbie

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant change my account details

My old card expired and I need to add my new one. I definitly registered this new card however when i type in the details into spotify to add my new card it wont let me and comes up with this:

Newbie

My old card expired and I need to add my new one. I definitly registered this new card however when i type in the details into spotify to add my new card it wont let me and comes up with this:  ...

MonicaM_Bogota

Roadie

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Añadir familiar a la cuenta.

Hola a todos. Y gracias de antemano por su ayuda.La cuestión es que llevo toda la mañana intentando agregar a mi hija a la cuenta familiar.Cada vez que intento introducir el código que recibe en su cuenta de correo sale un error que dice que el códig...

Newbie

Hola a todos. Y gracias de antemano por su ayuda. La cuestión es que llevo toda la mañana intentando agregar a mi hija a la cuenta familiar. Cada vez que intento introducir el código que recibe en ...

MonicaM_Bogota

Roadie

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment for Premium Subscription

I have been trying to put my credit card details in to subscribe for premium spotify, however everytime I do, it comes up with an error saying "my card is having a bad day etc.". However I have tried 5 completely different credit cards, and for each ...

Newbie

I have been trying to put my credit card details in to subscribe for premium spotify, however everytime I do, it comes up with an error saying "my card is having a bad day etc.". However I have tried...

MonicaM_Bogota

Roadie

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Kayıt olmak için gereken Kart Bilgileri doldurma yerleri gelmiyor

Spotify premiuma kayıt olmak için uğraşıyorum fakat kart bilgileri kısmına gelmiyor bilgiler girilmiyor birkaç arkadaşımdada durum aynı . Kayıt olmak için kod alıyorlar farklı sitelerden nasıl halledebiliriz. Premiuma kayıt olmak için

Newbie

 Spotify premiuma kayıt olmak için uğraşıyorum fakat kart bilgileri kısmına gelmiyor bilgiler girilmiyor birkaç arkadaşımdada durum aynı . Kayıt olmak için kod alıyorlar farklı sitelerden nasıl ...

luein

Newbie

936 Views

1 replies

0 likes

Windows
  • 936 Views
  • 1 replies
  • 0 likes