Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Buenos dias mi cuenta premium familiar se encuentra en pausa y al intentar generar el pago no lo recibe he intentado con varias formas de pago y no acepta no se q hacer
Newbie
Buenos dias mi cuenta premium familiar se encuentra en pausa y al intentar generar el pago no lo recibe he intentado con varias formas de pago y no acepta no se q hacer
AndyJoel
Spotify Legend
365 Views
1 replies
0 likes
Hi, yesterday I purchased the student premium subscription and online on the website it says premium but on the app it says free. I’d deleted the app & logged back in but it still says the same, now it’s been 10hours and it’s dtill been the same
Casual Listener
Hi, yesterday I purchased the student premium subscription and online on the website it says premium but on the app it says free. I’d deleted the app & logged back in but it still says the same, ...
LeoRager
Community Legend
269 Views
3 replies
0 likes
Hallo, I am new to use spotify and finally it makes me love it and want to make a subscription for premium account. But I have a simple question, it says that I can get 30 days of free subcription, but when I choose the other payment option like ATM ...
Casual Listener
Hallo, I am new to use spotify and finally it makes me love it and want to make a subscription for premium account. 😁 But I have a simple question, it says that I can get 30 days of free subcriptio...
Maxim
Spotify Star
344 Views
1 replies
0 likes
I am currently using normal premium costing £9.99 but I would like to switch to the student discount one for £4.99 but it's saying that I need to log on to another account instead of my normal spotify account. How do I get the premium option I want?
Casual Listener
I am currently using normal premium costing £9.99 but I would like to switch to the student discount one for £4.99 but it's saying that I need to log on to another account instead of my normal spotif...
Maxim
Spotify Star
225 Views
3 replies
0 likes
He's been checking his email every minute for the past 20 minutes now, why isn't he getting his invitation?
Newbie
He's been checking his email every minute for the past 20 minutes now, why isn't he getting his invitation?
Luke
Spotify Star
154 Views
1 replies
0 likes
Hi, I used to have Spotify student, which was great and now that I'm not a student anymore I pay 10$ a month. It's fine. my problem is my credit card expired and now I can't keep paying 10$ monthly. I don't want to pay $120 all at once, that's a lot ...
Newbie
Hi, I used to have Spotify student, which was great and now that I'm not a student anymore I pay 10$ a month. It's fine. my problem is my credit card expired and now I can't keep payi...
AndyJoel
Spotify Legend
296 Views
3 replies
0 likes
Hello, today I buy a student account for 4.99€, my bank send me a message that I payed this amount, but Spotify say me that I have a free account. How can I do? Please help me.thank you Vincenzo
Newbie
Hello, today I buy a student account for 4.99€, my bank send me a message that I payed this amount, but Spotify say me that I have a free account. How can I do? Please help me. thank you ...
Luke
Spotify Star
199 Views
1 replies
0 likes
Recently I resetted my phone to the factory settings. Afterwards, my premium Spotify account was reset to a normal account, but I still have to pay the premium price. How can I fix this?
Newbie
Recently I resetted my phone to the factory settings. Afterwards, my premium Spotify account was reset to a normal account, but I still have to pay the premium price. How can I fix this?
jsannn
Community Legend
179 Views
1 replies
0 likes
I tried to get spotify premium for students cause im 16 and i go to highschool but they only let me choose collages! And so i choose the university of british collumbia cause i live right by it and i am a student but im in highschool, then clicked ge...
Newbie
I tried to get spotify premium for students cause im 16 and i go to highschool but they only let me choose collages! And so i choose the university of british collumbia cause i live right by it and i...
Maxim
Spotify Star
216 Views
1 replies
0 likes
Is it $14.99 for family or am I also paying my current $9.99? I can't tell how it works.
Newbie
Is it $14.99 for family or am I also paying my current $9.99? I can't tell how it works.
Maxim
Spotify Star
146 Views
1 replies
0 likes
I already have a premium 9.99/month account. I just started college and want to take advantadge of the deal. My question is, can i get the deal on my current account and pay the promotional price, or do I have to start a brand new account and add my ...
Newbie
I already have a premium 9.99/month account. I just started college and want to take advantadge of the deal. My question is, can i get the deal on my current account and pay the promotional price, or...
Maxim
Spotify Star
190 Views
1 replies
0 likes
I have been charged twice a month for the past several months. I have checked to see if I have an additional account & I can't seem to find one... I don't want to cancel my premium subscription, but o also don't know how to remedy this situation. Ple...
Newbie
I have been charged twice a month for the past several months. I have checked to see if I have an additional account & I can't seem to find one... I don't want to cancel my premium subscription, ...
Maxim
Spotify Star
203 Views
1 replies
0 likes
I want to cancel my premium subscription, but when I go to my account to cancel it says I'm on Spotify Free, although I'm on premium and being charged every month. So it's not letting me cancel. How do I fix this?
Newbie
I want to cancel my premium subscription, but when I go to my account to cancel it says I'm on Spotify Free, although I'm on premium and being charged every month. So it's not letting me cancel....
Maxim
Spotify Star
175 Views
1 replies
0 likes
So, last month, beginning of September, I was at that time using Spotify free and used my personal card to pay $9.99. However, now that I'm using family premium, I was wondering if it's possible to get a refund credit of $9.99 that I paid beginning o...
Newbie
So, last month, beginning of September, I was at that time using Spotify free and used my personal card to pay $9.99. However, now that I'm using family premium, I was wondering if it's possible to g...
Maxim
Spotify Star
179 Views
1 replies
0 likes
Bonsoir a tout l’monde. Donc j’ai vu qu’il y avait une promotion pour les étudiants que on paye 3,49€. Donc j’ai mis les données de ma carte bancaire et ensuite sa me a demandé de m’identifier avec mon nom et prénom et ensuite l’école que je frequent...
Newbie
Bonsoir a tout l’monde. Donc j’ai vu qu’il y avait une promotion pour les étudiants que on paye 3,49€. Donc j’ai mis les données de ma carte bancaire et ensuite sa me a demandé de m...
142 Views
0 replies
0 likes
Every time I subscribe for premium I get a text that's at than you for £9.99 ext but 5 seconds later I get another text that's says "you are now unsubscribed." Does anyone know how to fix this or why it's keeps happening?
Newbie
Every time I subscribe for premium I get a text that's at than you for £9.99 ext but 5 seconds later I get another text that's says "you are now unsubscribed." Does anyone know how to fix this...
Thisismad
Newbie
680 Views
1 replies
0 likes
My old card expired and I need to add my new one. I definitly registered this new card however when i type in the details into spotify to add my new card it wont let me and comes up with this:
Newbie
My old card expired and I need to add my new one. I definitly registered this new card however when i type in the details into spotify to add my new card it wont let me and comes up with this: ...
MonicaM_Bogota
Roadie
266 Views
1 replies
0 likes
Hola a todos. Y gracias de antemano por su ayuda.La cuestión es que llevo toda la mañana intentando agregar a mi hija a la cuenta familiar.Cada vez que intento introducir el código que recibe en su cuenta de correo sale un error que dice que el códig...
Newbie
Hola a todos. Y gracias de antemano por su ayuda. La cuestión es que llevo toda la mañana intentando agregar a mi hija a la cuenta familiar. Cada vez que intento introducir el código que recibe en ...
MonicaM_Bogota
Roadie
272 Views
1 replies
0 likes
I have been trying to put my credit card details in to subscribe for premium spotify, however everytime I do, it comes up with an error saying "my card is having a bad day etc.". However I have tried 5 completely different credit cards, and for each ...
Newbie
I have been trying to put my credit card details in to subscribe for premium spotify, however everytime I do, it comes up with an error saying "my card is having a bad day etc.". However I have tried...
MonicaM_Bogota
Roadie
294 Views
1 replies
0 likes
Spotify premiuma kayıt olmak için uğraşıyorum fakat kart bilgileri kısmına gelmiyor bilgiler girilmiyor birkaç arkadaşımdada durum aynı . Kayıt olmak için kod alıyorlar farklı sitelerden nasıl halledebiliriz. Premiuma kayıt olmak için
Newbie
Spotify premiuma kayıt olmak için uğraşıyorum fakat kart bilgileri kısmına gelmiyor bilgiler girilmiyor birkaç arkadaşımdada durum aynı . Kayıt olmak için kod alıyorlar farklı sitelerden nasıl ...
luein
Newbie
936 Views
1 replies
0 likes