Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
191657 Views
121 replies
12 likes
- 191657 Views
- 121 replies
- 12 likes
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21932 Views
28 replies
4 likes
- 21932 Views
- 28 replies
- 4 likes
New phone
My husband got a new phone and was able to log back into Spotify, but was not able to see any of his playlists or premium account? Any ideas?
My husband got a new phone and was able to log back into Spotify, but was not able to see any of his playlists or premium account? Any ideas?
Community Legend
215 Views
1 replies
0 likes
- 215 Views
- 1 replies
- 0 likes
Charge
I have a student subscription and I got charged the regular $9.99 .... please help
I have a student subscription and I got charged the regular $9.99 .... please help
Community Legend
274 Views
1 replies
0 likes
- 274 Views
- 1 replies
- 0 likes
Activated Spotify + Hulu but being charged more than my student rate.
Hi, I'm hoping someone can clarify this situation for me since Spotify does not have a direct way to contact them and ask for troubleshooting issues. I guess I'll post my financial woes online for an entire community to see. I just activated the Spot...
Hi, I'm hoping someone can clarify this situation for me since Spotify does not have a direct way to contact them and ask for troubleshooting issues. I guess I'll post my financial woes online for an...
Community Legend
5671 Views
1 replies
3 likes
- 5671 Views
- 1 replies
- 3 likes
Solved!! Podcast Submissions
Hello, my name is Kelli & have been a loyal Spotify customers for a very long time now as a Premium Member, i desperately want to start my own podcast.. I see where you say that you already have people to share music with your company, that is of NO ...
Hello, my name is Kelli & have been a loyal Spotify customers for a very long time now as a Premium Member, i desperately want to start my own podcast.. I see where you say th...
Spotify Star
562 Views
1 replies
0 likes
- 562 Views
- 1 replies
- 0 likes
Charged three times at once for accounts that weren't created-confused
Tonight I was trying to create a spotify + hulu student subscription on my account which was previously a free account. It kept telling me there was another account with my student credientals and I was assuming it meant my email, as I use my student...
Tonight I was trying to create a spotify + hulu student subscription on my account which was previously a free account. It kept telling me there was another account with my student credientals and I ...
Community Legend
412 Views
1 replies
0 likes
very confused
w
want my money back
- 412 Views
- 1 replies
- 0 likes
THEFT
Dear Spotify, a few months back, I subscribed to a free trial from you via Facebook. It has come to my attention that you have been debitting $11.99 roughly monthly, amounting in a total of $35.97aud. I WANT THIS MONEY BACK! I never authorised this p...
Dear Spotify, a few months back, I subscribed to a free trial from you via Facebook. It has come to my attention that you have been debitting $11.99 roughly monthly, amounting in a total o...
Not applicable
311 Views
1 replies
0 likes
- 311 Views
- 1 replies
- 0 likes
Spotify don't accept my payment methods
Hi everyone! I have problems with my payment methods, I want to get Spotify Premium but my credit cards are not accepted ¿What can I do? I'll be waiting for your answers, have a good day!
Hi everyone! I have problems with my payment methods, I want to get Spotify Premium but my credit cards are not accepted ¿What can I do? I'll be waiting for your answers, have a good day!
Newbie
375 Views
2 replies
0 likes
- 375 Views
- 2 replies
- 0 likes
Says my card is declined
I have enough money on my card but keeps deciding it have tried several cards and same results
I have enough money on my card but keeps deciding it have tried several cards and same results
Casual Listener
192 Views
1 replies
0 likes
- 192 Views
- 1 replies
- 0 likes
Sacaron a un integrante de mi plan familiar y no me deja volver a ingresarlo
Ya le mande otra vez la invitacion pero ocurre un error y no me deja volver a ingresarlo
Ya le mande otra vez la invitacion pero ocurre un error y no me deja volver a ingresarlo
170 Views
0 replies
0 likes
- 170 Views
- 0 replies
- 0 likes
Sistema não aceita o pagamento.
Minha conta Premium estava cadastrada em outro cartão. Esse cartão vou cancelado então houve uma solicitação por e-mail para mudar o meio de pagamento.. Coloquei os dados do novo cartão e deu erro. Também tentei emitir boleto, o mesmo está dando erro...
Minha conta Premium estava cadastrada em outro cartão. Esse cartão vou cancelado então houve uma solicitação por e-mail para mudar o meio de pagamento.. Coloquei os dados do novo cartão e deu e...
163 Views
0 replies
0 likes
- 163 Views
- 0 replies
- 0 likes
Superuser Contribution Premium not working
I paid for my premium account and it says I've been charged on my account and on my subscriptions list on my Apple ID but it says I'm on the free account... it's been like this for 3-4 days now. What's going on??
I paid for my premium account and it says I've been charged on my account and on my subscriptions list on my Apple ID but it says I'm on the free account... it's been like this for 3-4 days now. What...
Casual Listener
270 Views
2 replies
0 likes
- 270 Views
- 2 replies
- 0 likes
Superuser Contribution Payment processing I have done troubleshooting same problem, funds are verified
I’m unable to process payment. I have logged out/ in, payment process with different device and waited days between. This is the same card I have been using for over a year, and yes funds are verified. I’m getting oops credit card is have a bad day.....
I’m unable to process payment. I have logged out/ in, payment process with different device and waited days between. This is the same card I have been using for over a year, and yes funds are verifie...
Casual Listener
293 Views
2 replies
0 likes
- 293 Views
- 2 replies
- 0 likes
Superuser Contribution Money is charge from two of my bank accounts but i only have one spotify account
I have two bankaccount and money has been taken from spotify both of them even if i only have one user account for spotify. When I log in to my account it only shows one payment. I only have one e-mail adress.
I have two bankaccount and money has been taken from spotify both of them even if i only have one user account for spotify. When I log in to my account it only shows one payment. I only have one e-ma...
Spotify Legend
266 Views
1 replies
0 likes
- 266 Views
- 1 replies
- 0 likes
Got Family pack instead of premium
Spoiler (Highlight to read)Hi! Wanted to pay for my normal premium subscription but didn't read carefully and paid for a family premium. The problem is that I don't need this family pack at all. Can I get my money back and and change my subscription ...
Hi! Wanted to pay for my normal premium subscription but didn't read carefully and paid for a family premium. The problem is that I don't need this family pack at all. Can I get my money back and and...
Spotify Star
215 Views
1 replies
0 likes
- 215 Views
- 1 replies
- 0 likes
Superuser Contribution spotify cut my subscrition without any notice while I am still paying
I don't kow why Spotify cut my service from me and my family without further notice. The only change I made was to change my internet provider. What can I do to fix that?
I don't kow why Spotify cut my service from me and my family without further notice. The only change I made was to change my internet provider. What can I do to fix that?
Spotify Legend
343 Views
1 replies
0 likes
miscancelation
- 343 Views
- 1 replies
- 0 likes
Superuser Contribution Cambio de tarjeta para el pago de Premiun
Quise cambiar la tarjeta a la que se me hace el cargo del Spotify Premiun, cambié los datos y le di aceptar. En ese momento me llega una notificacion a mi telefono de que se me hizo un cargo de $99.00.No entiendo porque y quisiera que me regresen el ...
Quise cambiar la tarjeta a la que se me hace el cargo del Spotify Premiun, cambié los datos y le di aceptar. En ese momento me llega una notificacion a mi telefono de que se me hizo un cargo d...
Spotify Legend
249 Views
1 replies
0 likes
- 249 Views
- 1 replies
- 0 likes
Problema con tarjetas de prepago
Hola, necesito ayuda.Ingrese un codigo de premium de un mes y al ingresarlo me salió que no podía completar el pago por que nesecita Javascript, entonces lo intenté con un dispositivo conJavascript y me salió que el código es incorrecto, nesecito ayu...
Hola, necesito ayuda. Ingrese un codigo de premium de un mes y al ingresarlo me salió que no podía completar el pago por que nesecita Javascript, entonces lo intenté con un dispositivo conJavascript...
163 Views
0 replies
0 likes
- 163 Views
- 0 replies
- 0 likes
Superuser Contribution Spotify premium account linked to Facebook
Hi my precious premium account is linked to my Facebook account. I'd like to move this account and subscription to an previously held premium account. Can this be done?
Hi my precious premium account is linked to my Facebook account. I'd like to move this account and subscription to an previously held premium account. Can this be done?
Spotify Legend
260 Views
1 replies
0 likes
- 260 Views
- 1 replies
- 0 likes
Superuser Contribution 2 of 5 Family members fail to accept Premium Invitation
Hello Spotify,I created a family premium account. 2 of 5 members cannot accept the invitation. After we entered the correct adress it always says:"600 - Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal." How can we accept the invitation ...
Hello Spotify, I created a family premium account. 2 of 5 members cannot accept the invitation. After we entered the correct adress it always says: "600 - Hoppla! Da ist wohl etwas schiefgegangen. ...
Spotify Legend
242 Views
1 replies
0 likes
- 242 Views
- 1 replies
- 0 likes
Superuser Contribution End of subscription
How can i check when did i start subscribing to Spotify family? I remembered signing for a year. How to check when did it start and when will it end?
How can i check when did i start subscribing to Spotify family? I remembered signing for a year. How to check when did it start and when will it end?
Spotify Legend
203 Views
1 replies
0 likes
- 203 Views
- 1 replies
- 0 likes