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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12445 Views
  • 24 replies
  • 2 likes
  • 12445 Views
  • 24 replies
  • 2 likes

Can't change country on account

I can't change my country from NZ to Australia?

  • Newbie
  • I can't change my country from NZ to Australia?
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

PREMIUM TO FAMILY PLAN

Hello! I'm reinstalling my premium account but I want to switch it to a family plan and I don't want to get charged twice for making the switch. Help?

  • Newbie
  • Hello!    I'm reinstalling my premium account but I want to switch it to a family plan and I don't want to get charged twice for making the switch. Help? 
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Update Payment Info?

Im trying to update my credit card info. When I go to account, subscription, update . . . nothing happens. Says "loading" forever. Any ideas??

  • Newbie
  • Im trying to update my credit card info.  When I go to account, subscription, update . . . nothing happens.  Says "loading" forever.  Any ideas??
  • jmdesin892
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Payments

Can I pay the money to you instead of getting charged? If you cant, can you charge the 1st of every month since thats when I get paid.

  • Newbie
  • Can I pay the money to you instead of getting charged? If you cant, can you charge the 1st of every month since thats when I get paid. 
  • jmdesin892
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Premium to Student

So I thought I had been paying for a student subscription this whole time, turns out I’ve now been paying for premium, I cannot remember setting this up and would like to change back. I tried to change it to the Student one again and entered bank det...

  • Newbie
  • So I thought I had been paying for a student subscription this whole time, turns out I’ve now been paying for premium, I cannot remember setting this up and would like to change back. I tried to chan...
  • jmdesin892
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Paid for student premium

So I made a student subscription and it said that it needed to verify if I was a student, how long will this take? I was charged and I don’t understand how I have to pay for something that I can’t use

  • Newbie
  • So I made a student subscription and it said that it needed to verify if I was a student, how long will this take? I was charged and I don’t understand how I have to pay for something that I can’t us...
  • imattolo
  • Community Legend
  • 179 Views
  • 2 replies
  • 1 likes
  • 179 Views
  • 2 replies
  • 1 likes

Re-verifying student status

I got an email saying I need to reverify my status as a student. When I go to verify from my profile it wants to charge my credit card in order to reverify. I already paid for spotify this month, how do I verify that I'm a student without it charging...

  • Newbie
  • I got an email saying I need to reverify my status as a student. When I go to verify from my profile it wants to charge my credit card in order to reverify. I already paid for spotify this month, how...
  • imattolo
  • Community Legend
  • 1524 Views
  • 1 replies
  • 0 likes
  • 1524 Views
  • 1 replies
  • 0 likes

Tengo telefono en Mexico y EUA

Tengo telefono en Mexico y EUA y quiero saver si puedo dar de alta los 2 en mi plan PREMIUM

  • Newbie
  • Tengo telefono en Mexico y EUA y quiero saver si puedo dar de alta los 2 en mi plan PREMIUM
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Refund

I have accidentally activated a trial after I cancelled my Spotify account. I went to cancel it and see it took money out of my account already. When I go to it it said I was in a trial period so no money should be charged. I just want to cancel and ...

  • Newbie
  • I have accidentally activated a trial after I cancelled my Spotify account. I went to cancel it and see it took money out of my account already. When I go to it it said I was in a trial period so no ...
  • Jacob
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Charged for student discount and regular price

I tried to register as a student, and it didn't recognize the school. I wasn't notified that I was charged though. I then went to subscribe to the regular price. That worked, and it told me that I was now scubscribed and charged. I check my bank acco...

  • Casual Listener
  • I tried to register as a student, and it didn't recognize the school. I wasn't notified that I was charged though. I then went to subscribe to the regular price. That worked, and it told me that I wa...
  • user-removed
  • Not applicable
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

$200 charge?

Hey guys, just wondering why I have been charged 200 dollars for premium? Would think this was a muck up some how but if not please let me know as to why the **bleep** im being charged this

  • Newbie
  • Hey guys,  just wondering why I have been charged 200 dollars for premium? Would think this was a muck up some how but if not please let me know as to why the **bleep** im being charged this
  • user-removed
  • Not applicable
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

HELP!!

I HAD PREMIUM BUT IT EXPIRED. I SIGNED UP TO RENEW SUBSCRIPTION. I FILLED EVERYTHING OUT BUT I GO TO MY APP AND IT SAYS I DONT HAVE PREMIUM. BUT I DID SIGN UP FOR IT!! Help please

  • Casual Listener
  • I HAD PREMIUM BUT IT EXPIRED.  I SIGNED UP TO RENEW SUBSCRIPTION. I FILLED EVERYTHING OUT BUT I GO TO MY APP AND IT SAYS I DONT HAVE PREMIUM.  BUT I DID SIGN UP FOR IT!!    He...
  • debraodell17
  • Casual Listener
  • 122 Views
  • 2 replies
  • 0 likes
  • 122 Views
  • 2 replies
  • 0 likes

Paguei mas não está liberado meu Spotify Premium

Olá, Fiz o pagamento do Spotify Premium no valor de 16,90 desde o dia 05/09 através do boleto bacário, mas o serviço não foi liberado para mim até agora. O débito já foi efetuado da minha conta, mas continuo apenas com a versão Free.Até mesmo não obt...

  • Newbie
  • Olá,   Fiz o pagamento do Spotify Premium no valor de 16,90 desde o dia 05/09 através do boleto bacário, mas o serviço não foi liberado para mim até agora.  O débito já foi efetuado da m...
  • Bittencourt
  • Spotify Star
  • 593 Views
  • 5 replies
  • 0 likes
  • 593 Views
  • 5 replies
  • 0 likes

no tengo premium y ya hice el pago

hola, el 19 de septiembre meti los datos de mi tarjeta para obtener premium y en ninguno de mis dispositivos lo tengo. Ya intente salir de la sesion en todos los dispositivos y volver a entrar y no funciona, llevo 9 dias "premium" segun un correo que...

  • Visitor
  • hola, el 19 de septiembre meti los datos de mi tarjeta para obtener premium y en ninguno de mis dispositivos lo tengo. Ya intente salir de la sesion en todos los dispositivos y volver a entrar y no f...
  • harolitopp
  • Newbie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Retroactive Student Discount

I recently heard about the Hulu-Spotify joint discount, so I logged in to see if I may join my student accounts. I have been paying the $9.99 full price every month since Nov 2015, even though my account is associated with my .edu email and I attend ...

  • Casual Listener
  • I recently heard about the Hulu-Spotify joint discount, so I logged in to see if I may join my student accounts. I have been paying the $9.99 full price every month since Nov 2015, even though my acc...
  • CryticalAce
  • Community Legend
  • 471 Views
  • 5 replies
  • 0 likes
  • 471 Views
  • 5 replies
  • 0 likes

Cant get premium says I already have

When applying for premium Spotify made my girlfriends facebook account the premium account when i wanted it to be on mine, i habe since cancelled the subscription but now i cant sign up for premium on my account because it says ive already made a sub...

  • Newbie
  • When applying for premium Spotify made my girlfriends facebook account the premium account when i wanted it to be on mine, i habe since cancelled the subscription but now i cant sign up for premium o...
  • 83 Views
  • 0 replies
  • 0 likes
  • 83 Views
  • 0 replies
  • 0 likes

No se puede procesar mi pago

Llevo aproximadamente un mes tratando de volver al servicio premium y no puedo, he intentado con todas mis tarjetas y me sale la leyenda de: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día . ... Inténtalo de nuevo o usa otro ...

  • Newbie
  • Llevo aproximadamente un mes tratando de volver al servicio premium y no puedo, he intentado con todas mis tarjetas y me sale la leyenda de: Ups, parece que tu tarjeta o proveedor de pago están tenie...
  • BYLUCCIO
  • Newbie
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Switching back to free from premium subscription

Im really not happy with the spotify service since upgrading to premium.1) I can no longer use the webplayer on safari. I do not wish to download google chrome to use web player. Spotify support will jnot advise if this is permanent or not?!?! A simp...

  • Casual Listener
  • Im really not happy with the spotify service since upgrading to premium. 1) I can no longer use the webplayer on safari. I do not wish to download google chrome to use web player. Spotify support wi...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

On student discount but charged double

I am currently using a student discount but I recieved notification that was charged double. I am still a student and was wondering how I can get my money back.

  • Visitor
  • I am currently using a student discount but I recieved notification that was charged double. I am still a student and was wondering how I can get my money back.
  • jmdesin892
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! Subscribe, Paid, but not appearing.

I Hi, All, appreciate your help on this. I subscribed in th 1 month free and 1 month Spotify subscripito,. i was even charged already through my debit card. Unfortunately, it is not appreaing on my spotify account.I even tried logging out, restrted m...

  • Newbie
  •   I Hi, All,   appreciate your help on this. I subscribed in th 1 month free and 1 month Spotify subscripito,.  i was even charged already through my debit card. Unfortunately, ...
  • AndyJoel
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes