Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Moderator
- 13278 Views
- 6 replies
- 0 likes
- 13278 Views
- 6 replies
- 0 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 1331 Views
- 19 replies
- 1 likes
- 1331 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
-
-
- Casual Listener
- 47252 Views
- 20 replies
- 3 likes
- 47252 Views
- 20 replies
- 3 likes
cancel subscription
Spotify, I just signed up for student premium today. I have 2 accounts because I forgot the password to one of my other one and I put the subscription on the wrong account and just canceled the subscription 5 minutes later. I want the subscription to...
- Spotify, I just signed up for student premium today. I have 2 accounts because I forgot the password to one of my other one and I put the subscription on the wrong account and just can...
-
- 84 Views
- 0 replies
- 0 likes
- 84 Views
- 0 replies
- 0 likes
Not getting all premium features
I just got my Spotify Student set up and I am not receiving all of the Premium benefits. I cannot go back songs and I can only go a few forward before it stops me and says I have discovered a premium feature. How do I fix this?
- I just got my Spotify Student set up and I am not receiving all of the Premium benefits. I cannot go back songs and I can only go a few forward before it stops me and says I have discovered a premium...
-
-
- Newbie
- 173 Views
- 2 replies
- 0 likes
- 173 Views
- 2 replies
- 0 likes
Lost premiumwhen i logged out
I got a tablet and installed Spotify, when I logged on it was on Spotify free. I read some where that I can't be logged on to Spotify premium on multiple devices so I logged off Spotify on my phone (where Spotify premium was working beautifully) and ...
- I got a tablet and installed Spotify, when I logged on it was on Spotify free. I read some where that I can't be logged on to Spotify premium on multiple devices so I logged off Spotify on my phone (...
-
- 102 Views
- 0 replies
- 0 likes
- 102 Views
- 0 replies
- 0 likes
Solved!! Premium works just for half of my family
So a month ago my Premium account decided to ditch two of my family members, three of us can use it normally, but the rest can't log in.We all have the same address and we all have iPhones.We've been using it beautifully for a year, but now It's not ...
- So a month ago my Premium account decided to ditch two of my family members, three of us can use it normally, but the rest can't log in. We all have the same address and we all have iPhones. We've ...
-
-
- Casual Listener
- 222 Views
- 2 replies
- 0 likes
- 222 Views
- 2 replies
- 0 likes
Didn't confirm my ZIP code and now can't get my Family Premium Account back
Hi,Some weeks ago I was asked to confirm my ZIP code in order to continue with my premium access. The problem is that I was not having access to the e-mail I used to create my Spotify account. As I didn't confim my ZIP code I was removed from my fami...
- Hi, Some weeks ago I was asked to confirm my ZIP code in order to continue with my premium access. The problem is that I was not having access to the e-mail I used to create my Spotify account. As I...
-
- 84 Views
- 0 replies
- 0 likes
- 84 Views
- 0 replies
- 0 likes
Bought premium for 3months working on only one
I bought premium on promotion where you paid 19.99 PLN for 3 months but after 1month premium was gone. Please help thanks.
- I bought premium on promotion where you paid 19.99 PLN for 3 months but after 1month premium was gone. Please help thanks.
-
- 54 Views
- 0 replies
- 0 likes
- 54 Views
- 0 replies
- 0 likes
Premium is very strict
I just got the premium trial and it is only letting me download and press a song apart from that I have no access to other premium features please help
- I just got the premium trial and it is only letting me download and press a song apart from that I have no access to other premium features please help
-
-
- Spotify Star
- 113 Views
- 1 replies
- 0 likes
- 113 Views
- 1 replies
- 0 likes
Payment
Hi could I pay you at the end of the month on the 28 .
- Hi could I pay you at the end of the month on the 28 .
-
-
- Regular
- 100 Views
- 1 replies
- 0 likes
- 100 Views
- 1 replies
- 0 likes
Turning off random with premium ? I have premium and cant find where to turn off random playing of m
Where is the option to listen to my playlists in the order i have chosen and not randomly on my iPhone app ?Thank you
- Where is the option to listen to my playlists in the order i have chosen and not randomly on my iPhone app ? Thank you
-
-
- Casual Listener
- 106 Views
- 1 replies
- 0 likes
- 106 Views
- 1 replies
- 0 likes
Solved!! Premium but very stricted
I have renewed my premium subscription but when I play a song I can't got next or previous or even cant rewind the same sont it says "you discovered a premium feature start your free Spotify premium trial to unlock it "
- I have renewed my premium subscription but when I play a song I can't got next or previous or even cant rewind the same sont it says "you discovered a premium feature start your free Spotify premium ...
-
-
- Community Legend
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
LOST PREMIUM ACCOUNT
Since few weeks I´ve noticed that my old premium account is off, and now, I´ve got a new free account (withe the same user and pass)Nobody called or wrote, and suddenly i lost my rights...If anybody is in the same case, please write and tell me how t...
- Since few weeks I´ve noticed that my old premium account is off, and now, I´ve got a new free account (withe the same user and pass) Nobody called or wrote, and suddenly i lost my rights... If anyb...
-
-
- Casual Listener
- 206 Views
- 2 replies
- 0 likes
- 206 Views
- 2 replies
- 0 likes
Superuser Contribution Need help now.
I signed up for a free month trial. They charged me 4 days later. I want a refund and there is no one to cancel with or talk to about a refund. What the **bleep**?!?!?
- I signed up for a free month trial. They charged me 4 days later. I want a refund and there is no one to cancel with or talk to about a refund. What the **bleep**?!?!?
-
-
- Casual Listener
- 144 Views
- 3 replies
- 0 likes
- 144 Views
- 3 replies
- 0 likes
Cancel membership receive money back
My bill was due today, and it was payed for the month of August. i want to revoke or cancel my subscription and receive my money back please!
- My bill was due today, and it was payed for the month of August. i want to revoke or cancel my subscription and receive my money back please!
-
-
- Spotify Star
- 118 Views
- 1 replies
- 0 likes
- 118 Views
- 1 replies
- 0 likes
Paying through iTunes account
Can you still pay for Spotify Premium through an iTunes accound?
- Can you still pay for Spotify Premium through an iTunes accound?
-
-
- Spotify Star
- 83 Views
- 1 replies
- 0 likes
- 83 Views
- 1 replies
- 0 likes
Solved!! Spotify premium not entirely activated
I received a Spotify card and used it to activate spotify premium for a month. The first month was ok, but when I activated the second month using another card, only some premium features are available. I can't skip songs unlimited times, queue them ...
- I received a Spotify card and used it to activate spotify premium for a month. The first month was ok, but when I activated the second month using another card, only some premium features are availab...
-
-
- Spotify Star
- 138 Views
- 1 replies
- 1 likes
- 138 Views
- 1 replies
- 1 likes
Downgraded from Premium to Free
Hi. I've had Spotify Premium for about a year now, but two months ago my account went from Premium to Free and Spotify also stopped collecting the monthly €15 from my bank account. What can I do to make my account Premium again?
- Hi. I've had Spotify Premium for about a year now, but two months ago my account went from Premium to Free and Spotify also stopped collecting the monthly €15 from my bank account. What can I do to m...
-
-
- Spotify Star
- 87 Views
- 1 replies
- 0 likes
- 87 Views
- 1 replies
- 0 likes
Spotify Premium
Just entered Spotify's Premium "World" but can't skip songs or use shuffle play. When I try to skip a song, there's the commercial saying to try free Premium trial.I tried to log out and log in again but that's not helpful.Could anyone help me out? x
- Just entered Spotify's Premium "World" but can't skip songs or use shuffle play. When I try to skip a song, there's the commercial saying to try free Premium trial. I tried to log out and log in aga...
-
-
- Spotify Star
- 99 Views
- 1 replies
- 0 likes
- 99 Views
- 1 replies
- 0 likes
Family subsciption
Hey, My sister recently got the Family Subsciption. I tried to access it but am unable to do so since i live in a different country than her. Can I somehow still access the subscription seeing that I am part of the Family, we just dont live together?...
- Hey, My sister recently got the Family Subsciption. I tried to access it but am unable to do so since i live in a different country than her. Can I somehow still access the subscripti...
-
-
- Casual Listener
- 132 Views
- 2 replies
- 0 likes
- 132 Views
- 2 replies
- 0 likes
Overcharged
My daughter is being charged 3 x £9.99, this has being going on for months.'she can't afford it and 2 of the payments are coming off my Vodafone account
- My daughter is being charged 3 x £9.99, this has being going on for months.'she can't afford it and 2 of the payments are coming off my Vodafone account
-
-
- Roadie
- 103 Views
- 1 replies
- 0 likes
- 103 Views
- 1 replies
- 0 likes
Payment issues and country change
Hi, I recently changed country and payment card.My monthly payment has been rejected.I try to update my banking informations, but since I have changed country, I also need to change my geographic info.Though, I can't foloow the "usual process" (which...
- Hi, I recently changed country and payment card. My monthly payment has been rejected. I try to update my banking informations, but since I have changed country, I also need to change my g...
-
-
- Roadie
- 101 Views
- 1 replies
- 0 likes
- 101 Views
- 1 replies
- 0 likes