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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4632 Views
  • 23 replies
  • 2 likes
  • 4632 Views
  • 23 replies
  • 2 likes

Cancellation of premium

Alright so this sounds weird, but I had added card to my old Spotify account and I don't have any more access to it and now they are charging me every month which I want to terminate. How do i do that? Ps : I don't have access to my previous email ne...

  • Newbie
  • Alright so this sounds weird, but I had added card to my old Spotify account and I don't have any more access to it and now they are charging me every month which I want to terminate. How do i do tha...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Overcharged and not sure what to do - what is the process?

Dear Spotify, I was charged the non-student rate for my student account. Not sure what to do to rectify the issue. Noticed other boards posted solutions of calling the credit card company, but I also read that you would be issued penalties. I am othe...

  • Newbie
  • Dear Spotify,    I was charged the non-student rate for my student account. Not sure what to do to rectify the issue.  Noticed other boards posted solutions of calling the credit car...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Sales taxes or licensing fees?

I have just subscribed to the trial 30 days of Premium. I am very likely to keep the service. We may add an account for my wife under the Family option. BUT--what other charges can I expect? I see I will pay sales tax--no big surprise there; but a ce...

  • Casual Listener
  • I have just subscribed to the trial 30 days of Premium.  I am very likely to keep the service.  We may add an account for my wife under the Family option.  BUT--what other charges can ...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Premium not working

Just bought premium but don't have unlimited skips and always have to shuffle songs. I can still download songs though. I have signed out multiple times and I have a college subscription.

  • Newbie
  • Just bought premium but don't have unlimited skips and always have to shuffle songs. I can still download songs though. I have signed out multiple times and I have a college subscription.
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Update to Family suscription

HelloI am a premium customer and I want to change to a family plan for my wife and me. But I just paid the monthly fee. I want to know if I select the family plan. Spotify will charge me 8.99 or 2 USD because I just made my payment. Thanks

  • Newbie
  • Hello I am a premium customer and I want to change to a family plan for my wife and me. But I just paid the monthly fee. I want to know if I select the family plan. Spotify will charge me 8.99 or ...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Family Subscription change Country

Right now, I am using a Family Plan with my Family in Malaysia with Malaysia's Credit Card.However, We have moved to Thailand and willing to change region to Thailand with Thai's Credit Card.Question.1. If I changed the country from Malaysia to Thail...

  • Newbie
  • Right now, I am using a Family Plan with my Family in Malaysia with Malaysia's Credit Card. However, We have moved to Thailand and willing to change region to Thailand with Thai's Credit Card. Ques...
  • Maxim
  • Spotify Star
  • 565 Views
  • 1 replies
  • 0 likes
  • country
  • 565 Views
  • 1 replies
  • 0 likes

Tengo dos cuentas con el mismo correo

Qué tal, al parecer tengo dos cuentas con mismo correo, y una de ellas está vinculada a Facebook y la otra no, y es la segunda la que tengo como premium, ¿cómo puedo quedarme con la vinculada con Facebook y traspasar la suscripción premium a esa?

  • Newbie
  • Qué tal, al parecer tengo dos cuentas con mismo correo, y una de ellas está vinculada a Facebook y la otra no, y es la segunda la que tengo como premium, ¿cómo puedo quedarme con la vinculada con Fac...
  • 2337 Views
  • 0 replies
  • 6 likes
  • 2337 Views
  • 0 replies
  • 6 likes

Solved!! Pague premium y no tengo acceso a todas las funciones.

He pagado premium recientemente, solo he podido descargar las canciones y escoger cualquiera. Pero las canciones se reproducen aleatoriamente y no me deja saltar canciones. Cada vez que intento saltar más de 4 veces me sale el siguiente mensaje adjun...

  • Newbie
  • He pagado premium recientemente, solo he podido descargar las canciones y escoger cualquiera. Pero las canciones se reproducen aleatoriamente y no me deja saltar canciones. Cada vez que intento salta...
  • Bittencourt
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

premium not working

I logged into my account and signed up for premium , They already took the payment , it went thru shows as its gone thru , but my premium won't work . Can someone help me

  • Newbie
  • I logged into my account and signed up for premium , They already took the payment , it went thru shows as its gone thru , but my premium won't work .  Can someone help me 
  • Gayilluminati
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Upgrade não funciona

Eu fiz o Upgrade da conta Free para a conta Premium familiar. Porém nos aplicativos nossa conta não é considerada premium, ainda consta como free. Já fizemos o login algumas vezes, chegamos a desistalar e reinstalar o aplicativo e não obtivemos suces...

  • Casual Listener
  • Eu fiz o Upgrade da conta Free para a conta Premium familiar. Porém nos aplicativos nossa conta não é considerada premium, ainda consta como free. Já fizemos o login algumas vezes, chegamos a desista...
  • luanlima
  • Casual Listener
  • 301 Views
  • 4 replies
  • 0 likes
  • 301 Views
  • 4 replies
  • 0 likes

Two accounts tied to one email address

I think I signed up for free spotify through facebook, and then set up premium through the web site. Now when I try to acccess the account on my tablet I can only seem to access the free account, even though I have confirmation from spotify if my hav...

  • Casual Listener
  • I think I signed up for free spotify through facebook, and then set up premium through the web site.  Now when I try to acccess the account on my tablet I can only seem to access the free accoun...
  • Bittencourt
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • AC DC
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution SIN OPCIÓN A PREMIUM

Mi subscripción a premium acaba de vencer el mes pasado y al quererlo obtener de nuevo la página de Spotify solo me da la opción de PLAN FAMILIAR o UNIVERSITARIO Ya solamente se puede adquirir premium comprando las tarjetas en las tiendas? Gracias po...

  • Newbie
  • Mi subscripción a premium acaba de vencer el mes pasado y al quererlo obtener de nuevo la página de Spotify solo me da la opción de PLAN FAMILIAR o UNIVERSITARIO 😕  Ya solamente se puede adqui...
  • MonicaM_Bogota
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • 99
    Help
    Pago
    Spotify Premium
    Subscripción
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo suscribirme a premium

Hola, he tratado de pagar con dos tipos de tarjetas y aun asi no puedo pagar. Me sale el sigueinte error Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa...

  • Newbie
  • Hola, he tratado de pagar con dos tipos de tarjetas y aun asi no puedo pagar. Me sale el sigueinte error  Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocu...
  • MonicaM_Bogota
  • Roadie
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Solved!! Promoção de aniversário Spotify

Oi! Tenho uma conta gratuita, porém, há 2 dias recebi um e-mail, dizendo que esse mês é o aniversário da Spotify, e se eu clicar no link, ganho 1 ano de premium grátis!! Queria saber se é verdade, ou um golpe que tá rolando por aí. O e-mail parece be...

  • Newbie
  • Oi! Tenho uma conta gratuita, porém, há 2 dias recebi um e-mail, dizendo que esse mês é o aniversário da Spotify, e se eu clicar no link, ganho 1 ano de premium grátis!! Queria saber se é verdade, ou...
  • Bittencourt
  • Spotify Star
  • 8224 Views
  • 3 replies
  • 0 likes
  • 8224 Views
  • 3 replies
  • 0 likes

Superuser Contribution Suscripción Premium

Hola,Tengo pagada la suscripción Premium pero no la tengo en mi dispositivo.He probado a abrir y cerrar sesión y que no la tenga en otro dispositivo.Gracias

  • Visitor
  • Hola, Tengo pagada la suscripción Premium pero no la tengo en mi dispositivo. He probado a abrir y cerrar sesión y que no la tenga en otro dispositivo. Gracias
  • MonicaM_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola, tengo un usuario que corresponde a un plan familiar. Coloque la zona correctamente y sin embargo me cambiaron mi usuario a free.

  • Newbie
  • Hola, tengo un usuario que corresponde a un plan familiar. Coloque la zona correctamente y sin embargo me cambiaron mi usuario a free. 
  • MonicaM_Bogota
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Instale spotify en un celular que me compre y me dice q tengo cuenta free pero yo estoy pagando premium y no me lo reconoce..que pueeo hacer?

  • Newbie
  • Instale spotify en un celular que me compre y me dice q tengo cuenta free pero yo estoy pagando premium y no me lo reconoce..que pueeo hacer?
  • MonicaM_Bogota
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volver a verificar mi direccion

Me han cancelado el plan premium familiar por no coincidir en direccion, lo cual es falso. Como puedo hacer para que verifiquen de nuevo mi direccion!!

  • Newbie
  • Me han cancelado el plan premium familiar por no coincidir en direccion, lo cual es falso. Como puedo hacer para que verifiquen de nuevo mi direccion!!
  • MonicaM_Bogota
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda

Qué pasa? Realize mi pago de Spotify familiar y soy el administrador y el único usuario al que le sigue reproduciendo en forma aleatoria, no me manda comerciales ni nada sólo me reproduce así y ya realice dos pagos y sigue igual y cuándo quiero cambi...

  • Newbie
  • Qué pasa? Realize mi pago de Spotify familiar y soy el administrador y el único usuario al que le sigue reproduciendo en forma aleatoria, no me manda comerciales ni nada sólo me reproduce así y ya re...
  • MonicaM_Bogota
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Problem

So apparently my Son got kicked out from our Premium Family. I dont know how this happened but his status changed from Premium to Trial. After trying to get him back in, we figured that the address we are living at is showed to be the wrong one. Atfe...

  • Newbie
  • So apparently my Son got kicked out from our Premium Family. I dont know how this happened but his status changed from Premium to Trial. After trying to get him back in, we figured that the&nbsp...
  • MonicaM_Bogota
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes