Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 45067 Views
- 20 replies
- 2 likes
- 45067 Views
- 20 replies
- 2 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5624 Views
- 23 replies
- 2 likes
- 5624 Views
- 23 replies
- 2 likes
Multiple accounts and payments issue
I Am paying for peri in each month but my account has been on the free setting now for several months. I cancelled my Payment via pay pal, however money is still coming out of my bank. I think I may possibly be registered for more than one Spotify ac...
- I Am paying for peri in each month but my account has been on the free setting now for several months. I cancelled my Payment via pay pal, however money is still coming out of my bank. I think I may ...
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- 98 Views
- 0 replies
- 0 likes
- 98 Views
- 0 replies
- 0 likes
Solved!! What have you become Spotify?
My complaint become something stronger and different than the original. Please see my actual problem here in case if you are interested in: https://community.spotify.com/t5/Subscriptions/Can-t-pay-via-credit-card/m-p/1906788#M26640 I am a Spotify mem...
- My complaint become something stronger and different than the original. Please see my actual problem here in case if you are interested in: https://community.spotify.com/t5/Subscriptions/Can...
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- Spotify Star
- 290 Views
- 3 replies
- 0 likes
- 290 Views
- 3 replies
- 0 likes
Discount Family Subscriptions!
Hi I have signed for a Family Account and my daughter has an existing premium account. 1. How does she accept my invitation and keep her existing playlist.2. How does she cancel her premium account and still keep / transfer her playlist on the Family...
- Hi I have signed for a Family Account and my daughter has an existing premium account. 1. How does she accept my invitation and keep her existing playlist. 2. How does she cancel her premiu...
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- 96 Views
- 0 replies
- 0 likes
- 96 Views
- 0 replies
- 0 likes
Solved!! Premium for Students
I've tried several times over the last couple months to sign up for the student premium, but it keeps saying it couldn't verify that I'm a student, even though my college popped up as an option. All my information is correct, so why is it saying it c...
- I've tried several times over the last couple months to sign up for the student premium, but it keeps saying it couldn't verify that I'm a student, even though my college popped up as an option. All ...
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- Casual Listener
- 295 Views
- 4 replies
- 0 likes
- 295 Views
- 4 replies
- 0 likes
Premium not working.
Hello, I got charged for premium today, but premium is no longer working. It worked for half the day and then stopped but the receipts show I've been charged and so does my bank account. Any time I press "get premium" it only offers me family and stu...
- Hello, I got charged for premium today, but premium is no longer working. It worked for half the day and then stopped but the receipts show I've been charged and so does my bank account. Any time I p...
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- Not applicable
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Superuser Contribution Charged whilst on free trial
I just got my premium account and because you get asked your bank details, they charged me already. No free trial at all.
- I just got my premium account and because you get asked your bank details, they charged me already. No free trial at all.
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- Casual Listener
- 198 Views
- 2 replies
- 0 likes
- 198 Views
- 2 replies
- 0 likes
Globe Payment Method option No where to be found
Tried to subscribe using 129 PHP as a prepaid method, but when i got to the website, the globe payment isn't there.
- Tried to subscribe using 129 PHP as a prepaid method, but when i got to the website, the globe payment isn't there.
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- Casual Listener
- 1011 Views
- 2 replies
- 0 likes
- 1011 Views
- 2 replies
- 0 likes
Spotify Premium is not working
Hi, I've paid for Spotify Premium for Family and my account type in my Spotify app is "Premium". But I still do not have the functions of a Premium account. Can somebody please help me?
- Hi, I've paid for Spotify Premium for Family and my account type in my Spotify app is "Premium". But I still do not have the functions of a Premium account. Can somebody please help me? 😞 &nb...
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- Community Legend
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Can't pay via credit card?
I have received a notification saying that I (and my family members) have been demoted to free account due to a problem with the payment. I thought there may be a problem with my credit card and tried to re-enter my credit card. It was no avail. The ...
- I have received a notification saying that I (and my family members) have been demoted to free account due to a problem with the payment. I thought there may be a problem with my credit card and trie...
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- Newbie
- 343 Views
- 2 replies
- 0 likes
- 343 Views
- 2 replies
- 0 likes
Spotify e Paypal
Ciao ho sottoscritto un nuovo account spotify ma non riesco a fare l'upgrade a Premium perché non mi prende il pagamento con paypal anche se i soldi sul conto ci sono
- Ciao ho sottoscritto un nuovo account spotify ma non riesco a fare l'upgrade a Premium perché non mi prende il pagamento con paypal anche se i soldi sul conto ci sono
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- 154 Views
- 0 replies
- 0 likes
- 154 Views
- 0 replies
- 0 likes
Superuser Contribution Switch from normal premium to student premium
Am I going to be charged both for both of these? Or will I be changed to the student discount? (Go from 10 dollar payments to 5)
- Am I going to be charged both for both of these? Or will I be changed to the student discount? (Go from 10 dollar payments to 5)
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- Roadie
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Superuser Contribution No puedo suscribirme a premium
Hola, quiero acceder a la suscripción premium pero cada vez que pongo los datos de mí tarjeta de crédito me dice que no puede en ese momento, ayuda!
- Hola, quiero acceder a la suscripción premium pero cada vez que pongo los datos de mí tarjeta de crédito me dice que no puede en ese momento, ayuda!
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- Roadie
- 594 Views
- 1 replies
- 0 likes
- 594 Views
- 1 replies
- 0 likes
Superuser Contribution Hola, necesito ayuda!
Pagué por medio en efectivo en una sucursal de socios (Oxxo) y no e recibido mi premium, efectúe el pago antes de vencer.
- Pagué por medio en efectivo en una sucursal de socios (Oxxo) y no e recibido mi premium, efectúe el pago antes de vencer.
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- Roadie
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Superuser Contribution charged multiple times
Hello, on my bank statement it shows 8 pending charges to my account from spotify. why is this happening? I just upgraded to premium today using the student discount.Please help.Thanks.
- Hello, on my bank statement it shows 8 pending charges to my account from spotify. why is this happening? I just upgraded to premium today using the student discount. Please help. Thanks.
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- Roadie
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas con Premium
Mi suscripción premium fue renovada, sin embargo no me permite reproducir canciones como tal, no me permite desactivar el aleatorio, etc.
- Mi suscripción premium fue renovada, sin embargo no me permite reproducir canciones como tal, no me permite desactivar el aleatorio, etc.
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- Roadie
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Superuser Contribution Changing from student account to family account
I currently have a student family account and my family got a family plan. I am trying to cancel my student subscription for the family account, but I am not sure how to. I really do not want to keep paying for my account when I no longer need to. Th...
- I currently have a student family account and my family got a family plan. I am trying to cancel my student subscription for the family account, but I am not sure how to. I really do not want to keep...
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- Roadie
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Superuser Contribution premium universitario
Hola!tengo spotify premium hace tiempo pero hoy me enteré que puedo acceder al premium universitario. Como puedo modificar de premium normal a premium universitario sin tener que cancelar mi suscripcion actual? gracias!
- Hola! tengo spotify premium hace tiempo pero hoy me enteré que puedo acceder al premium universitario. Como puedo modificar de premium normal a premium universitario sin tener que cancelar mi s...
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- Roadie
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Charged 5 times
So while trying to confirm that I am a student I had some issues and had to restart the subscribtion proccess 5 times and I got charged all those 5 times (even tough it said it wouldn't) 4 of those payments are just reserved on my card(I can't access...
- So while trying to confirm that I am a student I had some issues and had to restart the subscribtion proccess 5 times and I got charged all those 5 times (even tough it said it wouldn't) 4 of those p...
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- Spotify Star
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium payments
Hi my name is Jose Gutierrez. I'm trying to update my payment information because I lost my old credit card and it won't let me do it. I know that my current credit card is fine. What should I do?
- Hi my name is Jose Gutierrez. I'm trying to update my payment information because I lost my old credit card and it won't let me do it. I know that my current credit card is fine. What should I do?
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- Casual Listener
- 304 Views
- 2 replies
- 0 likes
- 304 Views
- 2 replies
- 0 likes
How do I remove my subscription from Premium? And can I get a refund on it if it was charged today?
I would like to know, because I was charged today for Premim but I didn't know how to remove my account from being premium
- I would like to know, because I was charged today for Premim but I didn't know how to remove my account from being premium
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- 123 Views
- 0 replies
- 0 likes
- 123 Views
- 0 replies
- 0 likes