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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4278 Views
  • 23 replies
  • 2 likes
  • 4278 Views
  • 23 replies
  • 2 likes

Paid twice!

I had a trial for one month, so I had to register my credit card.In May I upgraded to Spotify Premium through my mobile provider, so what I pay for Spotify is included in my mobile bill every month.Now Spotify charged me on my credit card for the mon...

  • Newbie
  • I had a trial for one month, so I had to register my credit card. In May I upgraded to Spotify Premium through my mobile provider, so what I pay for Spotify is included in my mobile bill every month...
  • osornios
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Spotify app won't recognise vodaphone premium

Okay so I've just got a new contract with vodaphone and as part of the red entertainment package I've opted for the 24 month free spotify premium subscription. When I log in online it recognises that I have premium, but the app won't! I've logged off...

  • Newbie
  • Okay so I've just got a new contract with vodaphone and as part of the red entertainment package I've opted for the 24 month free spotify premium subscription. When I log in online it recognises that...
  • osornios
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Payment

Why did it charge me a a overdraft fee if it had already taken the 10 dollars out

  • Newbie
  • Why did it charge me a a overdraft fee if it had already taken the 10 dollars out
  • itu_
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

No email/password. HELP

Spotify community! I have a problem, my little brother has a premium account, however he does not remember his email nor his password. And the account is signed out through every device so there is no way getting in. The account is still getting char...

  • Newbie
  • Spotify community! I have a problem, my little brother has a premium account, however he does not remember his email nor his password. And the account is signed out through every device so there is n...
  • itu_
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Premium

My premium is now disabled. It's now free. I can't get back on the $9.99/month option. It only shows any other option besides the $9.99/month option. What do I do?

  • Visitor
  • My premium is now disabled. It's now free. I can't get back on the $9.99/month option. It only shows any other option besides the $9.99/month option. What do I do?
  • user-removed
  • Not applicable
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Chrged but no Premium

I will be an upcoming student this fall at one of the approved schools Spotify mentioned. So I tried to upgrade my account to Spotify Premium for Students, but I realized I had to be a CURRENT student to receive this discount. I start in August, but ...

  • Newbie
  • I will be an upcoming student this fall at one of the approved schools Spotify mentioned. So I tried to upgrade my account to Spotify Premium for Students, but I realized I had to be a CURRENT studen...
  • osornios
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Being charged on phone bill but cant find active account to cancel the subscription

Need Help! I'm a Rogers customer, I'm being charges $10 / Premium Spotify on my phone bill. I contacted Rogers to have it removed they tell me to go to Spotify. I checked what account I could have using the email address method Spotify has... Two acc...

  • Newbie
  • Need Help!  I'm a Rogers customer, I'm being charges $10 / Premium Spotify on my phone bill.  I contacted Rogers to have it removed they tell me to go to Spotify.  I checked what ac...
  • osornios
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

They charged mi 4 times and I have payed 1.

They charged me 4 times a student suscription that I didnt make because I got a full premium suscription do I call my bank to cancel the charges?

  • Newbie
  • They charged me 4 times a student suscription that I didnt make because I got a full premium suscription do I call my bank to cancel the charges?
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Paypal payment without credit card

Hello,I wanna start Spotify Premium but when I click on Paypal, it says me that I must have a credit card ? And It also says that it cost me directly 9.99€ but I take first month free... Please, help me ! Nico.

  • Newbie
  • Hello, I wanna start Spotify Premium but when I click on Paypal, it says me that I must have a credit card ? And It also says that it cost me directly 9.99€ but I take first month free...   P...
  • osornios
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Premium

I bought premium but my account is still a free account

  • Visitor
  • I bought premium but my account is still a free account
  • osornios
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Subscribe again after switching accounts

Hey there! I recently decided that I wanted a new username, so I created a new account since that is not yet an available option. I cancelled the premium subscription of my old account today, but I can't subscribe again with my new one. It keeps tryi...

  • Newbie
  • Hey there! I recently decided that I wanted a new username, so I created a new account since that is not yet an available option. I cancelled the premium subscription of my old account today, but I c...
  • osornios
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

premium in other country

hi i have the family premium but i will go to live in europe, my account will work normally?? help!!!!

  • Newbie
  • hi   i have the family premium but i will go to live in europe, my account will work normally??   help!!!!
  • osornios
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Problemas con el servicio premium 0,99

No me deja entrar en el servicio Premium con mi cuenta ,cada vez que meto mi cuenta de Paypal me hecha hacia atrás si poder efectuar el pago y al rato en la página inicial me aparece un mensaje diciendo que tienen problemas con los servicios de pagos...

  • Casual Listener
  • No me deja entrar en el servicio Premium con mi cuenta ,cada vez que meto mi cuenta de Paypal me hecha hacia atrás si poder efectuar el pago y al rato en la página inicial me aparece un mensaje dicie...
  • osornios
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with my Fido Premium Account

HI, I've had spotify premium since ive been with Fido. My premium was working yesturday and for some reason it had stopped working. My phone number matches with my fido account and so I dont know how I can fix the problem.

  • Casual Listener
  • HI, I've had spotify premium since ive been with Fido. My premium was working yesturday and for some reason it had stopped working. My phone number matches with my fido account and so I dont know how...
  • cmackz
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Cobro doble

Me han cobrado dobles después en el tercer mes me pueden explicar el porque? Si es error del sistema me van a devolver el dinero ? Como me pueden apoyar.Saludos

  • Newbie
  • Me han cobrado dobles después en el tercer mes me pueden explicar el porque? Si es error del sistema me van a devolver el dinero ? Como me pueden apoyar. Saludos
  • osornios
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

I can't change my credit card details after I changed my country

Hi there, I moved from Spain to the Netherlands. Changed my account to the Netherlands, and I'm trying to change my credit card details to my Dutch card, but it won't allow me... It tells me I should first change my account to the Netherlands, which ...

Spotify troubles.jpg
  • Newbie
  • Hi there,   I moved from Spain to the Netherlands. Changed my account to the Netherlands, and I'm trying to change my credit card details to my Dutch card, but it won't allow me... It tells me...
  • nickpitcher
  • Casual Listener
  • 525 Views
  • 1 replies
  • 1 likes
  • Payment Problems
  • 525 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Help my premium subscription disappeared

Hi,A few days ago my premium subscription disappeared, and my account is listed as free, with no option to upgrade. I've tried deleting and reinstalling the app twice, logging out and in with no luck. Does anyone have any suggestions?

  • Newbie
  • Hi, A few days ago my premium subscription disappeared, and my account is listed as free, with no option to upgrade. I've tried deleting and reinstalling the app twice, logging out and in with no lu...
  • natashadn-au
  • Newbie
  • 5337 Views
  • 5 replies
  • 0 likes
  • 5337 Views
  • 5 replies
  • 0 likes

Premium aber weiterhin nur "free"

Hallo SpotifyIch habe mir per Paypal Spotify Premium gekauft. Ich habe die Bestätigung des Kaufes bekommen und habe nur dieses eine Konto. Allerdings bleibe ich auch nach mehrmaligem Ein- und Ausloggen sowie Deaktivierung und erneuter Installation de...

  • Newbie
  • Hallo Spotify Ich habe mir per Paypal Spotify Premium gekauft. Ich habe die Bestätigung des Kaufes bekommen und habe nur dieses eine Konto. Allerdings bleibe ich auch nach mehrmaligem Ein- und Aus...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Is premium just for one device?

Is premium just for one device? Works on pc, smartphone still free spotify, same account.

  • Newbie
  • Is premium just for one device? Works on pc, smartphone still free spotify, same account.
  • jjispotify
  • Newbie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Already have family premium. And was given a voucher but cant redeem

Hello. I had paid for a family premium spotify. it is a direct debit. A friends had got me a spotify voucher for my birthday a month later and i have tried to redeem it but it says that i cant because i am already on premium. How do i redeem it? What...

  • Newbie
  • Hello. I had paid for a family premium spotify. it is a direct debit. A friends had got me a spotify voucher for my birthday a month later and i have tried to redeem it but it says that i cant becaus...
  • Maxim
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes