Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19643 Views
  • 27 replies
  • 4 likes
  • 19643 Views
  • 27 replies
  • 4 likes

Solved!!Superuser Contribution Can't upgrade to Spotify Premium

Hi, I want to upgrade to Spotify Premium but it won't allow me to. Once I enter my payment information and press Continue, I get the following message: Unfortunately we haven't launched in this country yet. You need to use a card issued in a Spotify ...

  • Casual Listener
  • Hi,   I want to upgrade to Spotify Premium but it won't allow me to. Once I enter my payment information and press Continue, I get the following message:   Unfortunately we haven't lau...
  • blancacrystal_
  • Casual Listener
  • 518 Views
  • 2 replies
  • 0 likes
  • 518 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium

I dont have premium acces but i am premium.

  • Newbie
  • I dont have premium acces but i am premium.
  • Aimee_T
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Error Student subscription - debit mastercard

Dear spotify/reader, I keep having troubles ordering a spotify student premium subscription. Over the past few days i keep getting the message that my bank or card are not responding/functioning/?. The debit master card works everywhere else where i ...

  • Newbie
  • Dear spotify/reader,   I keep having troubles ordering a spotify student premium subscription. Over the past few days i keep getting the message that my bank or card are not responding/functio...
  • Aimee_T
  • Roadie
  • 534 Views
  • 1 replies
  • 0 likes
  • Debit Card
    Netherlands
    payment options
    Payment Problems
    Student
  • 534 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify take two payment

First of all my english very bad im sory about this but i need help im a student and im new premium member of spotify. I look last operations my credit card and i saw two payment and i check my spotify account they are write your account 1mount premi...

  • Newbie
  • First of all my english very bad im sory about this but i need help im a student and im new premium member of spotify. I look last operations my credit card and i saw two payment and i check my spoti...
  • Aimee_T
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being Overcharged for student discount

When I signed up for spotify premium, I agreed to paying $4.99 a month with my student discount. Now I've been charged $10.81. Huh, funny, I don't remember agreeing to that. Would love to hear from a Spotify rep. since you guys don't want people phon...

  • Newbie
  • When I signed up for spotify premium, I agreed to paying $4.99 a month with my student discount.    Now I've been charged $10.81. Huh, funny, I don't remember agreeing to that. Would love...
  • Aimee_T
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't cancel my Spotify premium

I can't cancel Spotify premium on my account, becouse everytime I open "Subscription" it says "Right now we're doing some system maintenance"... But when I open my 2nd account everything is allright. SO what should I do??

  • Newbie
  • I can't cancel Spotify premium on my account, becouse everytime I open "Subscription" it says "Right now we're doing some system maintenance"... But when I open my 2nd account everything is...
  • Aimee_T
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Charged

I had to get a new debit card after a fraudulent charge on my bank account. Doing so messed up a lot of my auto-renew accounts, including Spotify. I entered my new card number directly to my spotify account, and this month I've been charged through i...

  • Newbie
  • I had to get a new debit card after a fraudulent charge on my bank account. Doing so messed up a lot of my auto-renew accounts, including Spotify. I entered my new card number directly to my spotify ...
  • Aimee_T
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn't want my sub to renew, but it automatically did

Hi,Is there any way I can get a refund on an automatic sub ?I didn't like my experience with spotify (radios didn't make sense, for example), and my sub still renewed itself automatically... Why do we not receive a mail asking if we want to keep prem...

  • Newbie
  • Hi, Is there any way I can get a refund on an automatic sub ? I didn't like my experience with spotify (radios didn't make sense, for example), and my sub still renewed itself automatically... Why ...
  • Aimee_T
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como saber si tengo dos cuentas en spotify?

Como saber si tengo dos cuentas en spotify? Hace unas semanas mi celular borro la app y cuando la baje de nuevo me aparecia como si se hubiera cancelado la cuenta. Asi que hice el proceso de nuevo, pero al querer conectar con FB me aparece que mi cue...

  • Newbie
  • Como saber si tengo dos cuentas en spotify? Hace unas semanas mi celular borro la app y cuando la baje de nuevo me aparecia como si se hubiera cancelado la cuenta. Asi que hice el proceso de nuevo, p...
  • Aimee_T
  • Roadie
  • 25864 Views
  • 1 replies
  • 1 likes
  • 25864 Views
  • 1 replies
  • 1 likes

Can't go premium

Hey,I'm trying to go premium with PayPal, but after I checkout the page goes white and nothing happens. Tried this several times on my android app, also via browser. Nothing.Why cant I do it?

  • Casual Listener
  • Hey, I'm trying to go premium with PayPal, but after I checkout the page goes white and nothing happens. Tried this several times on my android app, also via browser. Nothing. Why cant I do it?
  • tommytom
  • Casual Listener
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trouble updating payment post graduation

I seem to be stuck between a rock and a hard place here. I recently graduated from my university in the spring, and spotify needs me to update my payment details. I love spotify and have tried to add my new credit card to the account, but once I veri...

  • Newbie
  • I seem to be stuck between a rock and a hard place here. I recently graduated from my university in the spring, and spotify needs me to update my payment details. I love spotify and have tried to add...
  • Aimee_T
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción miemtros Premium familiar.

Hola, tengo una suscripción Premium familiar la cual no ha funcionado nunca desde que la adqurí (Aproximadamente seis meses). Cuando voy a vincular a algún miembro de mi familia a la cuenta se ejecuta exitosamente la suscripción y tal persona puede d...

  • Newbie
  • Hola, tengo una suscripción Premium familiar la cual no ha funcionado nunca desde que la adqurí (Aproximadamente seis meses). Cuando voy a vincular a algún miembro de mi familia a la cuenta se ejecut...
  • Aimee_T
  • Roadie
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Limited premium features

Im from Peru just came to New York and just subscribed couple days ago using my visa debit card from my country since then only premium features i have are being able to download playlists, adfree and listen to whatever song i want. For example, the ...

  • Newbie
  • Im from Peru just came to New York and just subscribed couple days ago using my visa debit card from my country since then only premium features i have are being able to download playlists, adfree an...
  • Aimee_T
  • Roadie
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with payment

I have been trying to pay for my premium family spotify account with 3 different credit cards and with all of them the payment has not been successful. Everything is ok with the cards: I contacted the credit card companies and there is no blocks for ...

  • Newbie
  • I have been trying to pay for my premium family spotify account with 3 different credit cards and with all of them the payment has not been successful. Everything is ok with the cards: I contacted&nb...
  • Aimee_T
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Dar de Baja

Compre el Servicio Premium, pagando 99 centavos, durante tres meses. En el correo decía que si no me daba de baja al finalizar el periodo este me sería cobrado automáticamente. Al ingresar a mi cuenta me dice que tengo servicio FREE y no tengo ningún...

  • Newbie
  • Compre el Servicio Premium, pagando 99 centavos, durante tres meses. En el correo decía que si no me daba de baja al finalizar el periodo este me sería cobrado automáticamente. Al ingresar a mi cuent...
  • josephparkerbel
  • Regular
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

downloads?

if you download a song while you have premium do you get ti after it expires?

  • Casual Listener
  • if you download a song while you have premium do you get ti after it expires?
  • just4funclogger
  • Newbie
  • 212 Views
  • 3 replies
  • 0 likes
  • 212 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Discount issues

I have submitted manually and otherwise the Student Discount verification process on SheerID and it always says it will take an hour I have submitted it 4 times over the past 36 hours and have had no luck in hearing anything back... does anyone know ...

  • Newbie
  • I have submitted manually and otherwise the Student Discount verification process on SheerID and it always says it will take an hour I have submitted it 4 times over the past 36 hours and have had no...
  • Lee
  • Spotify
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Spotify unidays

Hi i have a premium spotify account but i also have a unidays account and have only just found out i can get it half price. Would i be able to add the discount onto my account or would I have to make a whole other account?

  • Casual Listener
  • Hi i have a premium spotify account but i also have a unidays account and have only just found out i can get it half price. Would i be able to add the discount onto my account or would I have to make...
  • Nico
  • Community Legend
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not allow me upgrade premium

I have been cancelled Spotify premium before and how to subscribe again?It shows me below message ~RM0.00(excl.GST):Your subscription to Spotify Premium has been terminated. Thank you for your patronage. To subscribe again spotify.com.Pls advice me h...

  • Newbie
  • I have been cancelled Spotify premium before and how to subscribe again? It shows me below message ~ RM0.00(excl.GST):Your subscription to Spotify Premium has been terminated. Thank you for your pa...
  • Lee
  • Spotify
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Student Discount

Hi I Spotify sent me an email saying my student subscription was ending so I extended it but I checked my bank today and Spotify have taken the full amount even though I extended it.

  • Newbie
  • Hi I Spotify sent me an email saying my student subscription was ending so I extended it but I checked my bank today and Spotify have taken the full amount even though I extended it.
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes