Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 74554 Views
- 49 replies
- 3 likes
- 74554 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9645 Views
- 23 replies
- 2 likes
- 9645 Views
- 23 replies
- 2 likes
Superuser Contribution I upgrade to premium and purchase. It appears enjoy premium. But I'm still a free user need help!
I loaded 150 on my number. Why that i cant register
- I loaded 150 on my number. Why that i cant register
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- Roadie
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
AMEX £1.00 charge for Spotify Premium Free Trial
Hi,Today I signed up for the 30-day free trial of Premium here:https://www.spotify.com/uk/premium/After entering my AMEX details I was immediately notified of a £1 Spotify transaction on my phone.After signing into AMEX I can see 2 pending £1.00 tran...
- Hi, Today I signed up for the 30-day free trial of Premium here: https://www.spotify.com/uk/premium/ After entering my AMEX details I was immediately notified of a £1 Spotify transaction on my pho...
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- Spotify Star
- 469 Views
- 1 replies
- 0 likes
- 469 Views
- 1 replies
- 0 likes
continuously getting billed after premium cancellation
i have cancelled my premium subscription last may and is still getting billed every month. i am not even using the account.. how can i cancel it and get my refund?
- i have cancelled my premium subscription last may and is still getting billed every month. i am not even using the account.. how can i cancel it and get my refund?
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- Spotify Star
- 400 Views
- 1 replies
- 0 likes
- 400 Views
- 1 replies
- 0 likes
Premium Family
I already have a Premium account & I pay $9.99 a month, but I would like to update to the Family Premium. Will they just start charging me the $14.99 instead of $9.99 or do I need to cancel my Premium & purchase the Family Premium?
- I already have a Premium account & I pay $9.99 a month, but I would like to update to the Family Premium. Will they just start charging me the $14.99 instead of $9.99 or do I need to cancel my Pr...
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- Spotify Star
- 128 Views
- 1 replies
- 0 likes
- 128 Views
- 1 replies
- 0 likes
Premium
I've deleted the app and logged in and out using my email and Facebook and it is still saying free
- I've deleted the app and logged in and out using my email and Facebook and it is still saying free
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Payed but no premium
I just payed a family premium account and added members. I am downloading songs in my phone, but when i try to skip a song it says i am not premium
- I just payed a family premium account and added members. I am downloading songs in my phone, but when i try to skip a song it says i am not premium
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- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Forgot username for my premium spotify
I keep getting charged on my credit card for a username I cannot recover. I checked all the help sections and still having no luck. Can an admin PM me so i can provide some details to see which account it is associated with
- I keep getting charged on my credit card for a username I cannot recover. I checked all the help sections and still having no luck. Can an admin PM me so i can provide some details to see which accou...
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- Community Legend
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Superuser Contribution Student discount
I got the confirmation email from SheerID that I'm a verified student yet I still can't sign up for the student discount.
- I got the confirmation email from SheerID that I'm a verified student yet I still can't sign up for the student discount.
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- Roadie
- 387 Views
- 1 replies
- 0 likes
- 387 Views
- 1 replies
- 0 likes
Superuser Contribution Cambiar forma de pago y no acepta tarjeta
Hola. Quisiera cambiar mi método de pago y no me acepta la tarjeta, dice que mi banco tiene un mal día. Tengo otra, pero es del mismo banco y tampoco la acepta ¿qué más puedo hacer?
- Hola. Quisiera cambiar mi método de pago y no me acepta la tarjeta, dice que mi banco tiene un mal día. Tengo otra, pero es del mismo banco y tampoco la acepta ¿qué más puedo hacer?
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- Roadie
- 269 Views
- 2 replies
- 0 likes
- 269 Views
- 2 replies
- 0 likes
Superuser Contribution Problemas con premium
Hola!!! Por alguna razón me mandaron correo de no ponder cobrar pago en mi tarjeta, ya trate de realizarlo con otra pero me pone que mi tarjeta tienen un mal día! Cuando no es así, tengo el saldo suficiente, entonces no sé cuál sea el motivo real por...
- Hola!!! Por alguna razón me mandaron correo de no ponder cobrar pago en mi tarjeta, ya trate de realizarlo con otra pero me pone que mi tarjeta tienen un mal día! Cuando no es así, tengo el saldo suf...
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- Roadie
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Superuser Contribution Premuim paid for, but not allowing to use
I've paid for 3 months premium, I signed out of my account and signed back in and no longer was able to use premium features.
- I've paid for 3 months premium, I signed out of my account and signed back in and no longer was able to use premium features.
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- Roadie
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Superuser Contribution Student
I signed up for the student subscription but I am not eligible so spotify is saying in with spotify free, however I have been charged ?
- I signed up for the student subscription but I am not eligible so spotify is saying in with spotify free, however I have been charged ?
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- Roadie
- 4722 Views
- 1 replies
- 0 likes
- 4722 Views
- 1 replies
- 0 likes
Solved!! Accidentally paid yearly premium twice
Hi! I accidentally paid premium yearly twice on my account while trying to buy one for my wife...who do i talk to in order to solve this problem?thanks!
- Hi! I accidentally paid premium yearly twice on my account while trying to buy one for my wife...who do i talk to in order to solve this problem?thanks!
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- Casual Listener
- 306 Views
- 2 replies
- 0 likes
- 306 Views
- 2 replies
- 0 likes
Playlists cannot be added to
I had to create a new premium Spotify account, since I originally set it up using Facebook, and want to be able to use it on other devices. I transferred my playlists, and now when I try to add a song to them, they do not come up. I see them listed, ...
- I had to create a new premium Spotify account, since I originally set it up using Facebook, and want to be able to use it on other devices. I transferred my playlists, and now when I try to add a son...
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- Spotify Star
- 212 Views
- 3 replies
- 0 likes
- 212 Views
- 3 replies
- 0 likes
Me cobraron 3 veces la suscripción premium
Hola buen día! En un mismo mes se me hicieron 3 cobros del plan familiar premium y quisiera saber por que?? y que procede? por que en mis recibos solo me aparece el corbo inicial del mes de julio pero en mi estado de cuenta están los cobros del 2 de ...
- Hola buen día! En un mismo mes se me hicieron 3 cobros del plan familiar premium y quisiera saber por que?? y que procede? por que en mis recibos solo me aparece el corbo inicial del mes de julio per...
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- 123 Views
- 0 replies
- 0 likes
- 123 Views
- 0 replies
- 0 likes
Superuser Contribution No me acepta mi forma de pago.
Hola Buenas noches. Yo ya era premium, pero me pedia que actualizara mi forma de pago, no me permitia, por lo cual cancele mi plan premium para intentar ingresar mi nueva forma de pago. Y ahora no me lo permite con ninguna tarjeta, ya llame a mi banc...
- Hola Buenas noches. Yo ya era premium, pero me pedia que actualizara mi forma de pago, no me permitia, por lo cual cancele mi plan premium para intentar ingresar mi nueva forma de pago. Y ahora no me...
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- Roadie
- 193 Views
- 2 replies
- 0 likes
- 193 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution subscription
if i cancel my subscription before the free 30 days are up do i still get to keep the 30 days or no
- if i cancel my subscription before the free 30 days are up do i still get to keep the 30 days or no
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- Roadie
- 301 Views
- 2 replies
- 0 likes
- 301 Views
- 2 replies
- 0 likes
Cobrança
Foram feitas 5 cobranças da minha conta! 4 no valor de R$10,00, sendo que 1 foi estornada, e 1 cobrança no valor de R$16,90, sendo que eu assinei o premium na noite de ontem! Eu gostaria de saber como faço pra entrar em contato, sendo que no site eu ...
- Foram feitas 5 cobranças da minha conta! 4 no valor de R$10,00, sendo que 1 foi estornada, e 1 cobrança no valor de R$16,90, sendo que eu assinei o premium na noite de ontem! Eu gostaria de saber com...
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- 76 Views
- 0 replies
- 0 likes
- 76 Views
- 0 replies
- 0 likes
Download only downloads albums and wont download individual songs
I'm using the LG G6 on the most recent android. Download only wants to download full albums and not just a single song by itself. When I turn download on it states that its downloading the song by itself but after its finished and I go to offline mod...
- I'm using the LG G6 on the most recent android. Download only wants to download full albums and not just a single song by itself. When I turn download on it states that its downloading the song by it...
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- 106 Views
- 0 replies
- 0 likes
- 106 Views
- 0 replies
- 0 likes
Accidentally paid more than once
I was trying to update my card information but the website kept saying "oops something happened please try again." so I did. Several times. I accidentally paid more than once and I was wondering if there was any way you could refund that?
- I was trying to update my card information but the website kept saying "oops something happened please try again." so I did. Several times. I accidentally paid more than once and I was wo...
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- 84 Views
- 0 replies
- 0 likes
- 84 Views
- 0 replies
- 0 likes