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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184669 Views
  • 116 replies
  • 12 likes
  • 184669 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20987 Views
  • 28 replies
  • 4 likes
  • 20987 Views
  • 28 replies
  • 4 likes

Superuser Contribution Me pausaron mi cuenta premier

Ya me había pasado anteriormente con ustedes.La primera vez me hicieron 3 veces el cobro y se les mando el comprobante 3 veces vía correo el cual después dejaron de contestar.Total, abrí una nueva cuenta y si me volvía a pasar pagaría con tarjetas qu...

  • Visitor
  • Ya me había pasado anteriormente con ustedes. La primera vez me hicieron 3 veces el cobro y se les mando el comprobante 3 veces vía correo el cual después dejaron de contestar. Total, abrí una nuev...
  • RodrigoPalma
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution El pago de Spotify sale dos veces en mis tarjetas

Tengo un problema yo cambie la tarjeta con la que pagaba en Spotify, por otra y ahora el pago me está llegando en las dos tarjetas. ¿Qué debo hacer?

  • Newbie
  • Tengo un problema yo cambie la tarjeta con la que pagaba en Spotify, por otra y ahora el pago me está llegando en las dos tarjetas. ¿Qué debo hacer?
  • RodrigoPalma
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution 9.99 a month

I pay 9.99 a month, but this month it took out 9.99 twice and I'm not sure why considering I've paid every month. How do I get a refund?

  • Newbie
  • I pay 9.99 a month, but this month it took out 9.99 twice and I'm not sure why considering I've paid every month. How do I get a refund?
  • RodrigoPalma
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Billed twice for Spotify Premium but haven't received Premium

I was billed twice for Spotify Premium but i haven't received any of the premium features and still asks me to pay again. Don't know what to do, already relogged my account and restarted my phone, nothing fixes it.

  • Newbie
  • I was billed twice for Spotify Premium but i haven't received any of the premium features and still asks me to pay again. Don't know what to do, already relogged my account and restarted my phone, no...
  • RodrigoPalma
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preciso de ajuda urgente

Olá! Fiz minha assinatura do Spotify tem dois dias, no caso tem aquela promoção dos 30 dias grátis, fiz o cadastro do cartão de crédito não recebi a oferta e foram faturado 20 reais no cartão, Fiz duas tentativas foram 10 de cada. Pra finalizar fique...

  • Newbie
  • Olá! Fiz minha assinatura do Spotify tem dois dias, no caso tem aquela promoção dos 30 dias grátis, fiz o cadastro do cartão de crédito não recebi a oferta e foram faturado 20 reais no cartão, Fiz du...
  • RodrigoPalma
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free month charged

Well I starded a free trial on july 22 of this year and for my surprise now it seems that this month wasn't free and my credit card payed the amount. Anyone experienced this before?

  • Newbie
  • Well I starded a free trial on july 22 of this year and for my surprise now it seems that this month wasn't free and my credit card payed the amount. Anyone experienced this before?  
  • RodrigoPalma
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Signed up for premium on an old account by accident. Cancelled it not five minutes later yet I'm still getting charge for this month even though I am now paying for it on my updated account. My mistake, but I should not have to pay for a service I am...

  • Newbie
  • Signed up for premium on an old account by accident. Cancelled it not five minutes later yet I'm still getting charge for this month even though I am now paying for it on my updated account. My mista...
  • RodrigoPalma
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I wanted 30 day free trial, and when I get a text saying that I'm subscribed, I get an immediate text saying that I'm unsubscribed. Why?

  • Newbie
  • I wanted 30 day free trial, and when I get a text saying that I'm subscribed, I get an immediate text saying that I'm unsubscribed. Why?
  • RodrigoPalma
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

Had a two year free premium subscription with fido it's been 1 year and a half and It is now saying I don't have premium access it is saying I have free account

  • Newbie
  • Had a two year free premium subscription with fido it's been 1 year and a half and It is now saying I don't have premium access it is saying I have free account
  • RodrigoPalma
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Estaba unida al plan familiar desde hace un mes, hoy a los integrantes del plan familiar se les ha pasado a Spotify gratis, cuando queremos volver a inscribirnos nos sale que no se ha podido verificar la direccion, hemos intentado que la persona que ...

  • Newbie
  • Estaba unida al plan familiar desde hace un mes, hoy a los integrantes del plan familiar se les ha pasado a Spotify gratis, cuando queremos volver a inscribirnos nos sale que no se ha podido verifica...
  • RodrigoPalma
  • Roadie
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family subscription change address

Hi, I'm trying to invite my wife to my family plan but it's quite frustrating because invitation shows an error "cannot check address" Could I check the address again in my profile? I cannot find the section

  • Newbie
  • Hi, I'm trying to invite my wife to my family plan but it's quite frustrating because invitation shows an error "cannot check address" Could I check the address again in my profile? I cannot find the...
  • chio5
  • Newbie
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Moving to Premium for Family from Premium

Hi, I'm wanting to take out the Premium for Family subscription for my husband, myself and our 2 children. My son already has Premium with the Student discount.When he joins our Family one, what happens to his current Premium + student discount? I've...

  • Newbie
  • Hi,   I'm wanting to take out the Premium for Family subscription for my husband, myself and our 2 children.  My son already has Premium with the Student discount. When he joins our Fami...
  • Aimee_T
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't enter a new payment method

I'm trying to update my expired credit card on stripe's account dashboard and it says: "Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later or...

  • Newbie
  • I'm trying to update my expired credit card on stripe's account dashboard and it says:   "Right now we're doing some system maintenance, so you are not able to manage your subscription or upda...
  • Aimee_T
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo validar Premium para un familiar que vive conmigo

Estoy usando Premium pero cuando me envian invitacion a mi esposa no puedo validar la informacion porque dice que no coincide con la de la cuenta

  • Newbie
  • Estoy usando Premium pero cuando me envian invitacion a mi esposa no puedo validar la informacion porque dice que no coincide con la de la cuenta
  • Aimee_T
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount without credit card

Is there a way I can get the student discount without a credit card? I pay for my premium account using iDeal and it works fine but now I want to get the student discount. The only option I can select for paying is credit card but I don't have one so...

  • Newbie
  • Is there a way I can get the student discount without a credit card? I pay for my premium account using iDeal and it works fine but now I want to get the student discount. The only option I can selec...
  • Aimee_T
  • Roadie
  • 1860 Views
  • 1 replies
  • 0 likes
  • 1860 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium estudiantes

Hola, tengo un problema co mi suscripcion pues se hizo un doble pago con mi tarjeta al intentar contratar spotify premium para estudiantes, espero puedan reembolsar el dinero. Adjunto el documento.

  • Newbie
  • Hola, tengo un problema co mi suscripcion pues se hizo un doble pago con mi tarjeta al intentar contratar spotify premium para estudiantes, espero puedan reembolsar el dinero. Adjunto el documento.
  • Aimee_T
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes