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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4366 Views
  • 23 replies
  • 2 likes
  • 4366 Views
  • 23 replies
  • 2 likes

Change to Spotify Family and Paid Twice

Hi, me and my friend tried to subscribe for spotify premium. We used the app in my laptop, so I logged in first and tried to subscribe for premium then the reference number for payment was given. Then I logged out my account in the spotify app in my ...

  • Newbie
  • Hi, me and my friend tried to subscribe for spotify premium. We used the app in my laptop, so I logged in first and tried to subscribe for premium then the reference number for payment was given. The...
  • osornios
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Gift card for Brazil

Hi, I would like to know if there is any forecast for the sale of gift cards in Brazil, by God.Thank you and success!

  • Visitor
  • Hi, I would like to know if there is any forecast for the sale of gift cards in Brazil, by God. Thank you and success!
  • 533 Views
  • 0 replies
  • 0 likes
  • 533 Views
  • 0 replies
  • 0 likes

Can't change country

I have tried to Change my account country several times and followed the steps on the official Spotify Help Page. After I submit my new credit card information I am pushed to a Family plan landing page which I do not want to sign up for. When I go ba...

  • Newbie
  • I have tried to Change my account country several times and followed the steps on the official Spotify Help Page. After I submit my new credit card information I am pushed to a Family plan landing pa...
  • osornios
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    country
    Spotify Premium
  • 402 Views
  • 1 replies
  • 0 likes

Paying when not subscribed

I have been charged $9.99 twice now, once on May 25th and once on June 26th. I never bought premium so, I don't know why I'm being charged. Is there anyway you can help me find out why I am being charged and refund my money?

  • Newbie
  • I have been charged $9.99 twice now, once on May 25th and once on June 26th. I never bought premium so, I don't know why I'm being charged. Is there anyway you can help me find out why I am being cha...
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Spotify refuses to accept my card for payment

For almost 2 weeks now me and my girlfriend have been trying to pay for the spotify for premium for family and we keep getting the error oops your card or payment provider is having a bad day. Dont Don't worry no money has been charged. Try again lat...

  • Newbie
  • For almost 2 weeks now me and my girlfriend have been trying to pay for the spotify for premium for family and we keep getting the error oops your card or payment provider is having a bad day. Dont D...
  • osornios
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Paying Premium > not showing in my account info

Hi,I´m trying to get rid of my Premium account, but it seems impossible.If I check the account from my iPhone, it says I have Premium, but I can´t terminate it through phone. If I go to my Account info with my laptop, it says I´m using Free version. ...

  • Newbie
  • Hi, I´m trying to get rid of my Premium account, but it seems impossible. If I check the account from my iPhone, it says I have Premium, but I can´t terminate it through phone. If I go to my Accoun...
  • osornios
  • Spotify Star
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Unable to update payment bc Spotify thinks I'm a student

My credit card information must be updated or my Spotify count will be terminated. The problem is every time I try to update my payment, there is a glitch where Spotify thinks I'm still a student. It only offers me the student subscription under the ...

  • Newbie
  • My credit card information must be updated or my Spotify count will be terminated. The problem is every time I try to update my payment, there is a glitch where Spotify thinks I'm still a student. It...
  • huiahard321
  • Newbie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

I wanted the 30-day trial, not premium

Upon opening the app for the first time, a pop-up window asked me if I wanted to try the free trial, I assumed it was another thing I had to accept before playing a song. So I clicked yes. Now I only have 7 days to listen test out Spotify instead of ...

  • Newbie
  • Upon opening the app for the first time, a pop-up window asked me if I wanted to try the free trial, I assumed it was another thing I had to accept before playing a song. So I clicked yes. Now I only...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

EInladung kommt nich an

Ich habe meinem Mann bei Spotify Family eine email geschickt aber leider kam bis heute nichts an und Manuell bzw als Link kann ich nichts verschicken da diese Option nicht zur verfügung steht

  • Newbie
  • Ich habe meinem Mann bei Spotify Family eine email geschickt aber leider kam bis heute nichts an und Manuell bzw als Link kann ich nichts verschicken da diese Option nicht zur verfügung steht
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Being charged twice for subscription.

I need help for the last two months ever since I signed up for family from regular Spotify I have been charged the 9.99 and the 14.99 when I check my receipt history and subscriptions it shows I'm only setup for family and that I have only paid 14.99...

  • Newbie
  • I need help for the last two months ever since I signed up for family from regular Spotify I have been charged the 9.99 and the 14.99 when I check my receipt history and subscriptions it shows I'm on...
  • Robert_W
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Pagamento do premium

Bom dia , Estou tetando fazer um pagamento para assinar o premium do spotfy familia. Porem a compra esta sendo recusada. Ja liguei para o meu banco e eles disseram que meu cartao esta normal, que nao tem nenhum problema. O limite do meu cartao é 200 ...

  • Newbie
  • Bom dia ,  Estou tetando fazer um pagamento para assinar o premium do spotfy familia. Porem a compra esta sendo recusada. Ja liguei para o meu banco e eles disseram que meu cartao esta normal, ...
  • 85 Views
  • 0 replies
  • 0 likes
  • 85 Views
  • 0 replies
  • 0 likes

Superuser Contribution paye twice for my premium

Hey there.I payed twice for my premium member ship. Once a few days ago for July and the second one was a day later because i updated my profile so i could use my student discount. The first time i payed 9.99€, payment after 4.99€. Can you refund me ...

  • Newbie
  • Hey there. I payed twice for my premium member ship. Once a few days ago for July and the second one was a day later because i updated my profile so i could use my student discount. The first time i...
  • Melody
  • Spotify
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

premium payment

I accidently paid for the premium $10 a month and I cancelled it right after but I just wanted to make sure that no money is being charged from the card

  • Newbie
  • I accidently paid for the premium $10 a month and I cancelled it right after but I just wanted to make sure that no money is being charged from the card
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Solved!! Then I keep my music after the expiration of my subscription?

Hello I try spotify for 7 days and I am sync more than 200 music so I was wondering if after the tests I kept the music locally without being able to read them or that spotify erases them.Thank you in advance and if you could answer me quickly it wou...

  • Casual Listener
  • Hello I try spotify for 7 days and I am sync more than 200 music so I was wondering if after the tests I kept the music locally without being able to read them or that spotify erases them. Thank you...
  • ManshionProd
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

making a payment

i have been using the same card to EVERY purchase on line, but spotify is the ONLY one not accepting this card!!!! I've had spotify for years, but am seriously considering a change, this is starting to **bleep** me off that much. I've tried posting f...

  • Newbie
  • i have been using the same card to EVERY purchase on line, but spotify is the ONLY one not accepting this card!!!!   I've had spotify for years, but am seriously considering a change, this ...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

familien account mit bankkarte bezahlen geht das ?

Ich habe keine kreditkarte und kein paypal aber hätte gerne einen familien account kann ich nicht mit normaler banküberweisung bezahlen ?Danke im vorhinein für eure hilfe !

  • Newbie
  • Ich habe keine kreditkarte und kein paypal aber hätte gerne einen familien account kann ich nicht mit normaler banküberweisung bezahlen ? Danke im vorhinein für eure hilfe !
  • Maxim
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Solved!! If I choose go back to free will I lose my current remaining premium days?

I just accepted that 0,99 try for 3 months offer but if I choose the option "go back to free" on my profile will I lose my 3 months spotify premium?

  • Casual Listener
  • I just accepted that 0,99 try for 3 months offer but if I choose the option "go back to free" on my profile will I lose my 3 months spotify premium?
  • Mr-Deadpool
  • Casual Listener
  • 326 Views
  • 4 replies
  • 0 likes
  • 326 Views
  • 4 replies
  • 0 likes

Forgotten premium account

Hi,I recently went through my bank transactions and noticed that I am paying for two premium accounts. I am only using one account and I would like to cancel one of them. The problem is that I do not know anything about the second acount. I suspect I...

  • Newbie
  • Hi, I recently went through my bank transactions and noticed that I am paying for two premium accounts. I am only using one account and I would like to cancel one of them.   The problem ...
  • osornios
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Probleme d'abonnement

Bonjour,J'ai contracté la formule spotify essai de 30 jours ainsi que 1 mois à 10€ le seule bémol est que je ne peux me faire rembourser va savoir pourquoi et que je n'ai eu que un mois à 10€y aurait-il une solution possible ? merci d'avance

  • Newbie
  • Bonjour, J'ai contracté la formule spotify essai de 30 jours ainsi que 1 mois à 10€ le seule bémol est que je ne peux me faire rembourser va savoir pourquoi et que je n'ai eu que un mois à 10€ y au...
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes