Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hi,I called Fido to get my 6 months subscription and they said since I have activated my 7 days Premium trial, Fido can't activate it. So they said I should contact Spotify customer service to help me with it.
In highschool, thought I could use the student premium, timed out once, did it again - only for university. Charged my account twice. Went for normal premium, did it all and now I have no premium but it has charged me. Help please...
I have spotify premium it's good until September 17th 2017 and all of a sudden my spofity app is asking me to sign up for premium and won't let me play my music!, I've tried uninstalling the app, signing out and signing back in, with username, email ...
I recently started receiving information that my library is full. I wonder if it is possible to Reset my library, deleting all songs and artists so that I can select new ones more carefully. I await the answer.Thank you.
I have the invitation to enter the family plan, but when I give it ok, this message appears: '' You can not join this Premium for Family account.We Could Not confirm That You live at the same address as the main account holder. '' What should I do ??
Tinha a assinatura porem não realizou o ultimo pagamento, estou tentando assinar de novo mas não consigo, já tentei diversos cartões e aparece sempre a mesma mensagem.''Opa, parece que seu cartão ou provedor de pagamento está tendo um dia ruim.Não se...
Hey I signed up for free 30 day trial and it stopped after 10 or so days. Please fix.I will be signing up to Spotify after my free trial if there are no more problems with th service. ThanksKaneEmail [redacted]
La cuenta de mi hermano vive en el mismo lugar que yo, lo agregue dentro de mi plan familiar, ahora me llego un correo q dice q eliminarian su suscripción, no entiendo el pq, si es mi hermano y vive en la misma casa, en todo caso me pueden brindar la...
se pago plan familar de $149.00 pesos y funciono dos dias pero ahora dice que nuevamente tenemos cuenta gratis, espero ayuda.
Hello, I am getting charged twice for Spotify and just noticed it's been happening for at least two years. Please let me know how to obtaina refund for the second charge. My email is [redacted]@yahoo.com. Thank you, Nicole McCree
Hi I have been a long time subscriber to Spotify premium. I got a new phone and now my new Spotify app says that I am on a free account I can't access any of my old playlist but I'm still being charged automatically every month
I tried getting spotify premium for students and uploaded the necessary information. It said I will get an email after 3 days and I did not get anything. I checked my spam and junk and nothing. It's been 2 weeks and I tried doing it again and it says...
I contracted spotify for college students and they turned me down the first time.Send me back a verified certificate that I am a university student more than 3 hours ago and I still have no answers. (from Chile)
I cancelled my subscription just in time (the last day of my subscription). The next day I woke up and saw that I paid 10 euro's for the Spotify Premium but I already cancelled it? The thing now is: I have no premium, but I paid 10 euro's? What is go...
Hola. He realizado el pago del premium y me sigue saliendo k lo tengo en pausa. Como lo arreglo?
I will be without any internet connection fot atleast 6 weeks. How can I make sure that Spotify does not deny me access after 4 weeks?
Hi,I was a Spotify premium user but I've cancelled the premium membership. Yet after the cancellation the amount was taken twice. Please help me with this issue.
In English: My spotify family plan has been paused because of insufficient limit on the credit card, but is already limit enough. I've even tried adding three different cards in an attempt to reactivate my premium family planand I can not. I've been ...
No pasó el pago de tu suscripción. Si no contamos con una forma de pago que funcione para tu cuenta, perderás tu suscripción, entonces te pedimos que actualices tus datos de pago.Volveremos a intentar hacer el cobro en unos días. ¿Porqué me dice tu p...
I had a Premium membership but recently joined a family plan without cancelling my Premium beforehand. Does that mean I will still be charged separately for that account or is my Premium from beforehand negated when it comes to payment?