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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130739 Views

69 replies

10 likes

Premium for Family
  • 130739 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62575 Views

87 replies

4 likes

  • 62575 Views
  • 87 replies
  • 4 likes

Free trial when overseas

I'm going to US. Will I be able to start my free premium trial when I'm there if I have wifi to download and then listen offline?

Newbie

I'm going to US. Will I be able to start my free premium trial when I'm there if I have wifi to download and then listen offline?

148 Views

0 replies

0 likes

  • 148 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cambio de cuenta a familiar

Acabo de suscribirme de manera individual, pero quiero pasar a una familiar mi pregunta es esta ¿se me cobraran los 150 completos o solo la diferencia?

Newbie

Acabo de suscribirme de manera individual, pero quiero pasar a una familiar mi pregunta es esta ¿se me cobraran los 150 completos o solo la diferencia?

Katerina

Spotify Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Premium

Hello Today, a Paid my family account. But i Dont want my account. Spotify send me back money or not?"

Newbie

Hello Today, a Paid my family account. But i Dont want my account. Spotify send me back money or not?"

Maxim

Spotify Star

170 Views

1 replies

0 likes

  • 170 Views
  • 1 replies
  • 0 likes

3rd time posting this could someone from spotify please reply!

My daughter opened a Spotify account using my debit card. Her login was through her Facebook. Her Facebook was hacked and was closed. She has tried to activate her Facebook and is not able. So because she can't activate her Facebook, she can't login ...

Casual Listener

My daughter opened a Spotify account using my debit card. Her login was through her Facebook. Her Facebook was hacked and was closed. She has tried to activate her Facebook and is not able. So b...

Elizabeth53

Casual Listener

537 Views

2 replies

0 likes

Help Spotify!
  • 537 Views
  • 2 replies
  • 0 likes

Superuser Contribution i only get a few premium features

Hi, today I bought spotify premium but it only lets me use a few features, for example: I can download playlist, choose what song to listen to without using shuffle, but I can't skip songs as much as I want and I can't replay a song, I already checke...

Newbie

Hi, today I bought spotify premium but it only lets me use a few features, for example: I can download playlist, choose what song to listen to without using shuffle, but I can't skip songs as much as...

Aimee_T

Roadie

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Can't verify that I'm a student

I keep trying to verify I'm a student and it won't let me download premium for students and I'm putting in all my information correctly

Newbie

I keep trying to verify I'm a student and it won't let me download premium for students and I'm putting in all my information correctly

150 Views

0 replies

0 likes

  • 150 Views
  • 0 replies
  • 0 likes

Superuser Contribution My mother can't join my family account

I purchased a spotify family account today, they didnt even ask for my address, and now they act like they know my address yet when my mom clicks the invitation link & writes our address spotify says that they cant verify our addresses.Any help pleas...

Newbie

I purchased a spotify family account today, they didnt even ask for my address, and now they act like they know my address yet when my mom clicks the invitation link & writes our address spotify ...

Aimee_T

Roadie

244 Views

2 replies

0 likes

  • 244 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Subscribe

How do cancel my subscription when I forgot the username it is linked to the number 074-697-23745

Newbie

How do cancel my subscription when I forgot the username it is linked to the number 074-697-23745

Adimai1

Casual Listener

409 Views

3 replies

0 likes

  • 409 Views
  • 3 replies
  • 0 likes

Payment

Today I take spotify premium for 9,99£! But when I check my bank account there was two transactions, one of 9,99£ and one of 4,99£! Could I know what is the second one?

Newbie

Today I take spotify premium for 9,99£! But when I check my bank account there was two transactions, one of 9,99£ and one of 4,99£! Could I know what is the second one?

143 Views

0 replies

0 likes

  • 143 Views
  • 0 replies
  • 0 likes

Premium trial confirmed, never activated

Hi! I would like to get some answers to my account. So, I apploed for Premium trial and got the confirmation one month ago. However it was never activated on my account, so I couldn't enjoy it. And today, my bank informed me that I paid for 1 month s...

Newbie

Hi! I would like to get some answers to my account. So, I apploed for Premium trial and got the confirmation one month ago. However it was never activated on my account, so I couldn't enjoy it. And t...

toman95

Roadie

544 Views

3 replies

0 likes

No Premium
  • 544 Views
  • 3 replies
  • 0 likes

Solved!! Payment (Norway)

Why am I paying 129kr every month, when it cost 99kr? How long have I paid more than I should? Are you going to pay me back?Annoyed.

Casual Listener

Why am I paying 129kr every month, when it cost 99kr? How long have I paid more than I should? Are you going to pay me back? Annoyed.

Trineberheim

Casual Listener

371 Views

2 replies

0 likes

  • 371 Views
  • 2 replies
  • 0 likes

Solved!! Can't avail spotify premium!!!

I'm trying to subscribe to spotify premium using my Globe simcard, It gave me this instruction... after that when I went through the app, this is the only thing I saw.. How can I avail spotify premium?

Newbie

I'm trying to subscribe to spotify premium using my Globe simcard, It gave me this instruction... after that when I went through the app, this is the only thing I saw.. How can I avail spotify premiu...

RATM31

Music Fan

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes

conta Premium

Meu filho, minha esposa e minha filha foram excluidos da minha conta premium, por não terem visto o email encaminhado, como faço para reincluir eles?

Newbie

Meu filho, minha esposa e minha filha foram excluidos da minha conta premium, por não terem visto o email encaminhado, como faço para reincluir eles?  

Bittencourt

Spotify Star

366 Views

5 replies

0 likes

  • 366 Views
  • 5 replies
  • 0 likes

Will not let me sign up as a student

I am currently a student at the united states air force acadmey and i am trying to use premium for the student price but it will not allow me.

Newbie

I am currently a student at the united states air force acadmey and i am trying to use premium for the student price but it will not allow me.

Maxim

Spotify Star

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Spotify Premium via Telia (Sweden)

Hi,I just hooken up with Spotify Premium via Telia. I have a short term free premium via Spotify, and when I try to connect,Telia tells me it cant, and it might be that I need to discontinue my Premium. But how do I discontinue a free Spotify Premium...

Visitor

Hi, I just hooken up with Spotify Premium via Telia. I have a short term free premium via Spotify, and when I try to connect,Telia tells me it cant, and it might be that I need to discontinue my Pre...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

Premium

Tengo premium y no me funciona el cambio de cancion pero funciona la musica sin internet ayuda porfa tengo el mes gratis y cambie la contraseña pero sigue sin funcionar ayuda plz

Newbie

Tengo premium y no me funciona el cambio de cancion pero funciona la musica sin internet ayuda porfa tengo el mes gratis y cambie la contraseña pero sigue sin funcionar ayuda plz

Bittencourt

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Cancelled Premium Account but Still Avaiable on Mobile App and NOT BEING CHARGED

I cancelled my Spotify Premium account on my laptop (my three month trial ended 8/4/2017) however I still have premium on my phone and am not getting charged for it. Obviously I'm not complaining, I'm planning to join a family plan with my cousin, bu...

Newbie

I cancelled my Spotify Premium account on my laptop (my three month trial ended 8/4/2017) however I still have premium on my phone and am not getting charged for it. Obviously I'm not complainin...

321 Views

0 replies

0 likes

Premium
Trial
  • 321 Views
  • 0 replies
  • 0 likes

Ayuda!!

Estoy en un plan familiar, pero no puedo reproducir mis listas de forma aleatoria, ni puedo regresar o adelantar canciones, me aparece una pantalla invitandome a una cuenta premium!!! Alguien sabe q puedo hacer al respecto? Ya cerre sesion e inicie n...

Newbie

Estoy en un plan familiar, pero no puedo reproducir mis listas de forma aleatoria, ni puedo regresar o adelantar canciones, me aparece una pantalla invitandome a una cuenta premium!!! Alguien sabe q ...

173 Views

0 replies

0 likes

  • 173 Views
  • 0 replies
  • 0 likes

French credit card and Italian application

Hi,I upgraded my account to Premium and I paid with a French credit card but I have the application on my iPhone downloaded from an Italian App Store.I tried to change country but I have to put another credit card.Is there a chance to keep my French ...

Newbie

Hi, I upgraded my account to Premium and I paid with a French credit card but I have the application on my iPhone downloaded from an Italian App Store. I tried to change country but I have to put...

155 Views

0 replies

0 likes

  • 155 Views
  • 0 replies
  • 0 likes

Moving country how can I bring Spotify with me?

HI! Im moving country from Spain to US. How can I keep my Premium account? I guess I should take a US plan? Cheers!Alma

Newbie

HI!   Im moving country from Spain to US. How can I keep my Premium account? I guess I should take a US plan?   Cheers! Alma

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes