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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5381 Views
  • 23 replies
  • 2 likes
  • 5381 Views
  • 23 replies
  • 2 likes

Problem with Spotify Mexico!!!

I have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening! This is the charge

  • Casual Listener
  • I have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening!   This is the charge
  • krankibear
  • Newbie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Premium

Porque de pronto mi cuenta dejo de ser premium y paso a ser cuenta gratuita?

  • Newbie
  • Porque de pronto mi cuenta dejo de ser premium y paso a ser cuenta gratuita?
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Re: 3 Month Premium Offer DID NOT WORK

i have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening! This is the charge

  • Casual Listener
  • i have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening!   This is the charge
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Premium

Hola, compre el 17 de junio la opción premium y desde anoche de repente me aparece gratis la cuenta, ya la cerré y volví a actualizar y sigue igual, que hago? Todo lo estoy haciendo desde mi iOS

  • Newbie
  • Hola, compre el 17 de junio la opción premium y desde anoche de repente me aparece gratis la cuenta, ya la cerré y volví a actualizar y sigue igual, que hago? Todo lo estoy haciendo desde mi iOS
  • osornios
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
  • 154 Views
  • 1 replies
  • 0 likes

I pay the Premium but it isn´t working

Hi,I pay for the premium service each month. Since this morning my account will not let me use the premium service on my devices. I have logged out and back in again using both my email and usernames to no avail. I have checked that I have paid for t...

  • Newbie
  • Hi, I pay for the premium service each month. Since this morning my account will not let me use the premium service on my devices. I have logged out and back in again using both my email and usernam...
  • cadmielp
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

CHARGING ME TWICE A MONTH AND SUPPORT TEAM NOT HELPING

Spotifiy has recently been charging me twice a month and the support team is not being helpful. I have read all the forums, but I am still being billed twice so it is not useful. I have seen other people's posts about the same exact issue, but no one...

  • Newbie
  • Spotifiy has recently been charging me twice a month and the support team is not being helpful. I have read all the forums, but I am still being billed twice so it is not useful. I have seen other pe...
  • feelikeastrangr
  • Community Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Köpt redeem kod, funkar icke, gått 3 dagar

  • Casual Listener
  • Köpt redeem kod, funkar icke, gått 3 dagar
  • cmackz
  • Casual Listener
  • 127 Views
  • 2 replies
  • 0 likes
  • 127 Views
  • 2 replies
  • 0 likes

Problem with account

A few days ago I wanted to get the student account, I added my card but the page got stuck however, I was charged the card but I do not have Spotify for students.

  • Newbie
  • A few days ago I wanted to get the student account, I added my card but the page got stuck however, I was charged the card but I do not have Spotify for students.
  • feelikeastrangr
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution number of members

Hey there. Please I need your advice... When I created Family Premium for us I could add 6 members (me and 5 other accounts), but now I can only add 5 members (me and 4 other accounts)... So please can you tell me where is problem?Thank you for answe...

  • Newbie
  • Hey there. Please I need your advice... When I created Family Premium for us I could add 6 members (me and 5 other accounts), but now I can only add 5 members (me and 4 other accounts)... So please c...
  • Alfredo
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pay but it didn't work

I'm paying 0.99₺ and it always throws me back to paying screen. After a little time it gives my money back. My account is new and it's my first time buying premium.

  • Newbie
  • I'm paying 0.99₺ and it always throws me back to paying screen. After a little time it gives my money back. My account is new and it's my first time buying premium.
  • Alfredo
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Insufficient

I am trying the promo 129 for 3 months. It'll be my first time to use it and I think that made me eligible for the promo. Anyways, I reload 130 pesos to register but whenever I entered the pin in mobile payments, it'll say the prepaid is insufficient...

  • Newbie
  • I am trying the promo 129 for 3 months. It'll be my first time to use it and I think that made me eligible for the promo. Anyways, I reload 130 pesos to register but whenever I entered the pin in mob...
  • Alfredo
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème d obtention de Spotify premium avec Bouygues

Bonjour, je possède le bonus spotify premium avec Bouygues Telecom mais cela me donne accès à un compte classique et non un compte premium. Je ne parviens pas à activer le bonus. J'ai souscrit ce bonus avant la fin de vos accords avec Bouygues et il ...

  • Casual Listener
  • Bonjour, je possède le bonus spotify premium avec Bouygues Telecom mais cela me donne accès à un compte classique et non un compte premium. Je ne parviens pas à activer le bonus. J'ai souscrit ce bon...
  • Alfredo
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution moving from Itunes Premium to Family Plan

I have cancelled my Itunes subscription via my phone but it shows it is active till June 23rd. I am trying to change to Spotify Family and I keep getting an error I can't do it wiht my current subscription. Do I have to wait till June 23rd for my Itu...

  • Newbie
  • I have cancelled my Itunes subscription via my phone but it shows it is active till June 23rd.  I am trying to change to Spotify Family and I keep getting an error I can't do it wiht my current ...
  • Alfredo
  • Roadie
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Premium

Started premium for students 3 days ago... Now is not working!!!!!!

  • Regular
  • Started premium for students 3 days ago... Now is not working!!!!!!
  • ilsemontr
  • Regular
  • 140 Views
  • 3 replies
  • 0 likes
  • 140 Views
  • 3 replies
  • 0 likes

Superuser Contribution For students

How long will it take for the to send me an email that theyve accepted my spotifypremiun for students request???

  • Regular
  • How long will it take for the to send me an email that theyve accepted my spotifypremiun for students request???
  • ilsemontr
  • Regular
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Superuser Contribution Started by mistake account

Hi!When I started a family account I did it in my sons name.Whwn I discoverd it I ended his and started my own in same day.Spotify had allready taken money from my bank so I have paid two times.Can I get my money back even if it is 2 different accoun...

  • Newbie
  • Hi! When I started a family account I did it in my sons name. Whwn I discoverd it I ended his and started my own in same day. Spotify had allready taken money from my bank so I have paid two times...
  • Alfredo
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

I have tried multiple times to buy Spotify Premium

I tried like 10+ times to buy spotify premium while its 99 cents for 3 months and when I finish paying it just takes me back to the page where you had the payment options. I checked Paypal and I haven't been charged for it either. I have no idea what...

  • Casual Listener
  • I tried like 10+ times to buy spotify premium while its 99 cents for 3 months and when I finish paying it just takes me back to the page where you had the payment options. I checked Paypal and I have...
  • cromine
  • Casual Listener
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Premium not working

Been billed and charged for premium at 99p for three months and thereafter £9.99 from September but still getting ads and it says free. I've tried logging off and on so many times I've lost count! Help!!

  • Newbie
  • Been billed and charged for premium at 99p for three months and thereafter £9.99 from September but still getting ads and it says free. I've tried logging off and on so many times I've lost count! He...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes