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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1458 Views
  • 19 replies
  • 1 likes
  • 1458 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47397 Views
  • 20 replies
  • 3 likes
  • 47397 Views
  • 20 replies
  • 3 likes

Premium to family premium

I was just wandering I pay monthly for the 9.99 premium but am looking to update to the family option for 14.99 a month. My payment goes out on the 12th every month if I update to the family will my payment stay same date or will it move to the date ...

  • Casual Listener
  • I was just wandering I pay monthly for the 9.99 premium but am looking to update to the family option for 14.99 a month. My payment goes out on the 12th every month if I update to the family will my ...
  • Maxim
  • Spotify Star
  • 151 Views
  • 3 replies
  • 0 likes
  • 151 Views
  • 3 replies
  • 0 likes

I have premium, but Spotify doesn't honor my playlist and plays other music

I have premium, and I've always been able to create my playlists and listen to the songs I select on shuffle. For some reason In the last few months, Spotify has been disregarding my playlist selections and playing music 'based on' my curated playlis...

  • Newbie
  • I have premium, and I've always been able to create my playlists and listen to the songs I select on shuffle. For some reason In the last few months, Spotify has been disregarding my playlist selecti...
  • 62 Views
  • 0 replies
  • 0 likes
  • 62 Views
  • 0 replies
  • 0 likes

Can't get 7 day trial

I recently made a new email and new account and tried to get 7 day premium trial but all I am getting 30 day trial anyone know how to help?

  • Casual Listener
  • I recently made a new email and new account and tried to get 7 day premium trial but all I am getting 30 day trial anyone know how to help?
  • Maxim
  • Spotify Star
  • 131 Views
  • 3 replies
  • 0 likes
  • 131 Views
  • 3 replies
  • 0 likes

Student Discount

I am trying to switch my premium account to the student discounted account but it isn't allowing me to. Please help!

  • Newbie
  • I am trying to switch my premium account to the student discounted account but it isn't allowing me to. Please help!
  • 53 Views
  • 0 replies
  • 0 likes
  • 53 Views
  • 0 replies
  • 0 likes

I CANT CANCELL SUBSCRIPTION

Im texting "stop" but the message is not sending and i cant cancel the subscription

  • Newbie
  • Im texting "stop" but the message is not sending and i cant cancel the subscription
  • 61 Views
  • 0 replies
  • 0 likes
  • 61 Views
  • 0 replies
  • 0 likes

got prepaid premium

but got only one week i hope someone could help me with this

  • Newbie
  • but got only one week i hope someone could help me with this
  • 64 Views
  • 0 replies
  • 0 likes
  • 64 Views
  • 0 replies
  • 0 likes

Double Prélèvement dès l'inscription spotify etudiant

Bonjour,Je viens de souscrire à spotify etudiant. Je viens de voir qu'ils m'ont prélevé deux fois 4,99€. Comment contacter spotify pour être remboursée ?Merci pour vos réponses.MIGUEL

  • Newbie
  • Bonjour, Je viens de souscrire à spotify etudiant. Je viens de voir qu'ils m'ont prélevé deux fois 4,99€. Comment contacter spotify pour être remboursée ? Merci pour vos réponses. MIGUEL
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Student account switch?

I currently have the regular spotify account but I want to switch to the student account. Can I do this??

  • Newbie
  • I currently have the regular spotify account but I want to switch to the student account.   Can I do this??
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Solved!! Tried Student discount but didn't verify school. They charged me and gave me nothing.

I put my card information in for the student dicount and then moved on to the next step. I canceled after that but they still charged me. I do not have any premium features and have not been refunded. They also never notified me that they charged my ...

  • Newbie
  • I put my card information in for the student dicount and then moved on to the next step. I canceled after that but they still charged me. I do not have any premium features and have not been refunded...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Tried to activate student premium but failed

Hi. This morning I tried to activate premium for students. But the request failed cause bad internet connection and so the payment went anyway and I didn't recive anything. I also sent a mail to Spotify but I had no help otherwise here, what should I...

  • Newbie
  • Hi. This morning I tried to activate premium for students. But the request failed cause bad internet connection and so the payment went anyway and I didn't recive anything. I also sent a mail to Spot...
  • Thaiisl
  • Casual Listener
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

10 R$ sulla carta di credito

Mi sono trasferito in Brasile. Ho cancellato preminum perché pago 9 euro mentre in Brasile il família costa 26,90. Approfitto per cambiare il tutto... inizia il casino e mi scontano 10 reais dalla carta di credito e il famíly non funziona, che sarà ?

  • Casual Listener
  • Mi sono trasferito in Brasile. Ho cancellato preminum perché pago 9 euro mentre in Brasile il família costa 26,90. Approfitto per cambiare il tutto... inizia il casino e mi scontano 10 reais dalla ca...
  • Bittencourt
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Error al pagar gift card con tarjeta de crédito

Hola! El 2 de mayo logré comprar una gift card de 3 meses para Spotify Premium en Argentina. Lo hice con una tarjeta de crédito Visa. Desde entonces quise comprar algunas más y siempre me aparece este mensaje cuando pongo los datos de la tarjeta: Ups...

  • Casual Listener
  • Hola! El 2 de mayo logré comprar una gift card de 3 meses para Spotify Premium en Argentina. Lo hice con una tarjeta de crédito Visa.   Desde entonces quise comprar algunas más y siempre me ap...
  • OptimuzKrice
  • Roadie
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Premium: ₱129 per month after trial

What currency is the payment in? Philippine Peso? How much will it be in euros?

  • Newbie
  • What currency is the payment in? Philippine Peso?  How much will it be in euros?
  • 542 Views
  • 0 replies
  • 0 likes
  • 542 Views
  • 0 replies
  • 0 likes

4 pending payments

I try to go premium but I can't upload a pic of my student ID so I retry 4 times more jic my phone is the one in problem without knowing I've been charged 5 times already. But the payment is still pending though. Will I get my money back?

  • Newbie
  • I try to go premium but I can't upload a pic of my student ID so I retry 4 times more jic my phone is the one in problem without knowing I've been charged 5 times already. But the payment is still pe...
  • Jacob
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

My app wont recognize my premium account like it did before

I recently deleted the spotify app on my phone to make room for another app I really needed at the moment. Now I downloaded it back but it wont have all my saved music and my premium family account. Any advice on what to do?

  • Regular
  • I recently deleted the spotify app on my phone to make room for another app I really needed at the moment. Now I downloaded it back but it wont have all my saved music and my premium family account. ...
  • mcramusino
  • Regular
  • 262 Views
  • 6 replies
  • 0 likes
  • 262 Views
  • 6 replies
  • 0 likes

Re: Multiple deductions from my bank account

Hi you've deducted the amount of $11.99 which fair enough my boyfriend had signed me up for the premium offer, however since cancelling there is a pending amount again for $11.99To continue on with the offer had been stopped way before the next month...

  • Newbie
  • Hi you've deducted the amount of $11.99 which fair enough my boyfriend had signed me up for the premium offer, however since cancelling there is a pending amount again for $11.99 To continue on wi...
  • Jacob
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Payment problems. Problema con el pago.

Hey! I suscribed to the universitary payment option, and spotify billed me twice (first on Saturday, and then on Sunday). I checked my Spotify premium expirement date and it says that it will expire next week.What can i do?I had already checked my ba...

  • Casual Listener
  • Hey! I suscribed to the universitary payment option, and spotify billed me twice (first on Saturday, and then on Sunday). I checked my Spotify premium expirement date and it says that it will expire ...
  • Jacob
  • Community Legend
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Spotify System.

Alguien me puede ayudar me suscribi a spofity premium, me aplicaron el cobro a mi tarjeta pero no cuebti con el premium q puedo hacer o como reclamo mi dinero...

  • Casual Listener
  • Alguien me puede ayudar me suscribi a spofity premium, me aplicaron el cobro a mi tarjeta pero no cuebti con el premium q puedo hacer o como reclamo mi dinero...
  • Diana26
  • Casual Listener
  • 133 Views
  • 2 replies
  • 0 likes
  • 133 Views
  • 2 replies
  • 0 likes

Switchedto family plan

I was recently added to a family pla, do I have to call to cancel my existing individual account? What do i do?

  • Newbie
  • I was recently added to a family pla, do I have to call to cancel my existing individual account? What do i do?
  • justinewin_
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! I want to know which of my paypal accounts are charging

As I said in the title, I want to know to which account paypal do the charge and why I do not receive receipts, I need them

  • Casual Listener
  • As I said in the title, I want to know to which account paypal do the charge and why I do not receive receipts, I need them  
  • ruipgv
  • Music Fan
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes