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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6546 Views
  • 23 replies
  • 2 likes
  • 6546 Views
  • 23 replies
  • 2 likes

Spotify Premium through Vodafone UK

Hi,I had a Spotify Premium account through Vodafone UK but since moving countries (and cancelling my mobile phone contract) by Spotify subscription has of course stopped and all of my downloaded songs have been deleted from my mobile device. However,...

  • Casual Listener
  • Hi, I had a Spotify Premium account through Vodafone UK but since moving countries (and cancelling my mobile phone contract) by Spotify subscription has of course stopped and all of my downloaded so...
  • Maxim
  • Spotify Star
  • 758 Views
  • 3 replies
  • 0 likes
  • 758 Views
  • 3 replies
  • 0 likes

Spotify Premium

Hi! at first, i thought i could use spotify premium through globe subscription. so, i did subscribe. but it said that i have to register to gosurf so that i could use it. so, i did. but when i tried to register to spotify premium again, it says i hav...

  • Newbie
  • Hi! at first, i thought i could use spotify premium through globe subscription. so, i did subscribe. but it said that i have to register to gosurf so that i could use it. so, i did. but when i tried ...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Sprint Redeem Links

Hi I have added Spotify to my line and to my sisters line for us to redeem Spotify so it bills to my account, we have tried both links to try to tie spotify to our Sprint it all seems to go good then I get a error message saying it cant be done right...

  • Newbie
  • Hi I have added Spotify to my line and to my sisters line for us to redeem Spotify so it bills to my account, we have tried both links to try to tie spotify to our Sprint it all seems to go good then...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Charged for two account for past 5+ months

I have been getting charged for two spotify account for the past 5 months or so and i dont understand why, i have my student account and then another account that charges me 9.99 a month which i have no idea about. i cannot cancel the membership as i...

  • Newbie
  • I have been getting charged for two spotify account for the past 5 months or so and i dont understand why, i have my student account and then another account that charges me 9.99 a month which i have...
  • osornios
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

3months offer? I dont think so

I upgraded to premium via Globe(*143#) because mobile load payment was not working in spotify page. Spotify offers 3months premium for 129php but according to the activation message my premium will end after 1 month. Help anyone?

  • Newbie
  • I upgraded to premium via Globe(*143#) because mobile load payment was not working in spotify page. Spotify offers 3months premium for 129php but according to the activation message my premium will e...
  • CryticalAce
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Premium for family not working

I purchased premium for family and my sister is trying to get on with the invitation link I sent and we've also tried email invitation and neither is working. It is saying she's a robot and not letting her proceed. We're both fed up with it. Help?

  • Casual Listener
  • I purchased premium for family and my sister is trying to get on with the invitation link I sent and we've also tried email invitation and neither is working. It is saying she's a robot and not letti...
  • 74 Views
  • 0 replies
  • 0 likes
  • 74 Views
  • 0 replies
  • 0 likes

Wrong subscription

I signed up for the premium service signed in to spotify under my Facebook account... But not my normal account.. When I log in it says I don't have premium and I can't connect to Facebook because it says the account is attached to another spotify ac...

  • Newbie
  • I signed up for the premium service signed in to spotify under my Facebook account... But not my normal account.. When I log in it says I don't have premium and I can't connect to Facebook because it...
  • 73 Views
  • 0 replies
  • 0 likes
  • 73 Views
  • 0 replies
  • 0 likes

Paganento do Spotify

Paguei o spotify hoje e nao me tornei premium por que?

  • Casual Listener
  • Paguei o spotify hoje e nao me tornei premium por que?
  • Bittencourt
  • Spotify Star
  • 147 Views
  • 3 replies
  • 0 likes
  • 147 Views
  • 3 replies
  • 0 likes

Pagamento do boleto

OLA, EU EFETUEI O PAGAMENTO DO BOLETO NO SÁBADO DIA 03/06 E ATE AGORA EU NAO RECEBI NENHUM EMAIL DE CONFIRMAÇÃO DE PAGAMENTO, COMO DEVO PROCEDER ? ESPERO OS 5 DIAS UTEIS ??

  • Newbie
  • OLA, EU EFETUEI O PAGAMENTO DO BOLETO NO SÁBADO DIA 03/06 E ATE AGORA EU NAO RECEBI NENHUM EMAIL DE CONFIRMAÇÃO DE PAGAMENTO, COMO DEVO PROCEDER ? ESPERO OS 5 DIAS UTEIS ??
  • Bittencourt
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Updating Credit Card info

Hello,I'm trying to update my Credit Card info (changing Credit Card).I have already informed new C.Card info and my new card was charged, but Spotify webpage got stuck while was updating my C.Card info.When I look at my Spotify account info, it stil...

  • Casual Listener
  • Hello, I'm trying to update my Credit Card info (changing Credit Card). I have already informed new C.Card info and my new card was charged, but Spotify webpage got stuck while was updating my C.Ca...
  • CryticalAce
  • Community Legend
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Gear S2 Unable to start Spotify BT disconnected

When I try the remote mode withave my Gear S2 to control my mobile, I have always the letters "Unable to start Spotify, BT disconnected" in front of me an I don't understand it! Can you help me??

  • Newbie
  • When I try the remote mode withave my Gear S2 to control my mobile, I have always the letters "Unable to start Spotify, BT disconnected" in front of me an I don't understand it! 😞 Can you help me??
  • tjbadgett
  • Newbie
  • 301 Views
  • 1 replies
  • 1 likes
  • 301 Views
  • 1 replies
  • 1 likes

Pagamento

Non riesco ad effettuare pagamento con carta e paypal

  • Newbie
  • Non riesco ad effettuare pagamento con carta e paypal
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

A bunch of problems at once...

So I had premium for student, then it expired and I accepted it because I'm taking a break from school. Then for some reason my payment failed even though I has sufficient funds for my account. When I went to verify my card details it kept asking me ...

  • Casual Listener
  • So I had premium for student, then it expired and I accepted it because I'm taking a break from school. Then for some reason my payment failed even though I has sufficient funds for my account. When ...
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Superuser Contribution No puedo ingresar tarjeta de prepago

Por favor respondan en español necesito ayuda parea ingresar Tarjeta xq no cobtestran Segunda vez que me pasa

  • Casual Listener
  • Por favor respondan en español necesito ayuda parea ingresar Tarjeta xq no cobtestran  Segunda vez que me pasa
  • chavapp
  • Casual Listener
  • 895 Views
  • 2 replies
  • 0 likes
  • 895 Views
  • 2 replies
  • 0 likes

Premium über handyguthaben bezahlen

Ich würde gerne mein Spotify Premium über mein handyguthaben bezahlen, jedoch wird mir die Möglichkeit NICHT angezeigt wenn ich auf Zahlungsmethoden auswählen gehe. Kann mir da jemand helfen wie und wo ich diese Möglichkeit finde?

  • Newbie
  • Ich würde gerne mein Spotify Premium über mein handyguthaben bezahlen, jedoch wird mir die Möglichkeit NICHT angezeigt wenn ich auf Zahlungsmethoden auswählen gehe. Kann mir da jemand helfen wie und ...
  • 294 Views
  • 0 replies
  • 1 likes
  • 294 Views
  • 0 replies
  • 1 likes

Family subscription

Will my daughters individual subscription payment automatically stop once she joins the family subscription I've started.

  • Casual Listener
  • Will my daughters individual subscription payment automatically stop once she joins the family subscription I've started.
  • Kirstenopolis
  • Casual Listener
  • 152 Views
  • 2 replies
  • 1 likes
  • 152 Views
  • 2 replies
  • 1 likes

My money was withdrawn from my card but my account isn't premium

My money was withdrawn from my card but my account is not premium. Spotify for students, i approved about my university. Money gone to spotify but im still free account. I need help. I cant solve this problem on spotify web site.

  • Regular
  • My money was withdrawn from my card  but my account is not premium. Spotify for students, i approved about my university. Money gone to spotify but im still free account. I need help. I can...
  • Jacob
  • Community Legend
  • 351 Views
  • 9 replies
  • 0 likes
  • 351 Views
  • 9 replies
  • 0 likes