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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70192 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134155 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
72396 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
255650 Views
156 replies
13 likes
I would like to know why I was charged twice per month Help me please!
I would like to know why I was charged twice per month Help me please!
Community Legend
381 Views
1 replies
0 likes
I have bought a coupon but I am registered on Spotify with my Facebook account and I should get an email to confirm the voucher only my email address is not the same from my Facebook account and now I have no email Getwhat can I do?
I have bought a coupon but I am registered on Spotify with my Facebook account and I should get an email to confirm the voucher only my email address is not the same from my Facebook account and now ...
Community Legend
221 Views
1 replies
0 likes
Please refer to the subject and answer why you charged me family plan subscription fee without my permission? I never requested to change the plan.
Please refer to the subject and answer why you charged me family plan subscription fee without my permission? I never requested to change the plan.
Community Legend
316 Views
1 replies
0 likes
My sister ordered a spotify subscription, my card keeps getting charged!! I want my card removed and my money back.
My sister ordered a spotify subscription, my card keeps getting charged!! I want my card removed and my money back.
Community Legend
375 Views
1 replies
0 likes
Alright, so I've had the regular free subscription where I couldn't skip but an "x" amount of songs and couldn't save songs. Well, I bought Premium last night and have a emailed receipt for the online transaction and can't get my account to switch to...
Alright, so I've had the regular free subscription where I couldn't skip but an "x" amount of songs and couldn't save songs. Well, I bought Premium last night and have a emailed receipt for the onlin...
Community Legend
416 Views
1 replies
0 likes
Today, I recently decided to sign up for the student discount for spotify premium. After my student status for the current term was verified, I proceeded to upgrade my account. However, everytime I try to submit my credit card information, I get the ...
Today, I recently decided to sign up for the student discount for spotify premium. After my student status for the current term was verified, I proceeded to upgrade my account. However, everytime I t...
Community Legend
512 Views
1 replies
0 likes
I have been trying to upgrade to premium for around a month now, and for some reason this is not possible for me,I have limited free time and feel that waiting around for replies on message boards is not a way I want to be wasting it!A simple telepho...
I have been trying to upgrade to premium for around a month now, and for some reason this is not possible for me, I have limited free time and feel that waiting around for replies on message boards ...
Community Legend
597 Views
2 replies
0 likes
I am still being charged even though I unsubsribed 3 months ago. I don't want to keep paying for something I don't want. How to I fix this?
I am still being charged even though I unsubsribed 3 months ago. I don't want to keep paying for something I don't want. How to I fix this?
Community Legend
489 Views
1 replies
0 likes
I received a pop up on the spotify which had said that i can have a free trial for a month and then start paying £9.99 a month once the month is over but now i received a message sayin thank you fpr your £9.99 subscription. How can this ve sorted i o...
I received a pop up on the spotify which had said that i can have a free trial for a month and then start paying £9.99 a month once the month is over but now i received a message sayin thank you fpr ...
Community Legend
822 Views
1 replies
0 likes
Well... Hello. My name is Kevin.I'm from Argentina, and i have the Spotify suscription, but i don't remember my password(It should be clarified that i have my spotify session started in my phone)Now... I lack of access to the registered email in my a...
Well... Hello. My name is Kevin. I'm from Argentina, and i have the Spotify suscription, but i don't remember my password(It should be clarified that i have my spotify session started in my phone) ...
Spotify Star
558 Views
3 replies
0 likes
Hi,Spotify sent me a text a week after I quit premium for the summer as it didn't work while we were on holiday in Turkey anyway. I got an sms on Monday offering me free premium but when I clicked on the link, it instead offered 6 months for 9kr. I h...
Hi, Spotify sent me a text a week after I quit premium for the summer as it didn't work while we were on holiday in Turkey anyway. I got an sms on Monday offering me free premium but when I clicked ...
Spotify Star
741 Views
5 replies
0 likes
Just changed phones and re downloded spotify, it is now saying i am no longer premium although on my account it says i am?
Just changed phones and re downloded spotify, it is now saying i am no longer premium although on my account it says i am?
Spotify Star
422 Views
1 replies
0 likes
I bought the student premium version and I got the confirmation email and it works on my laptop, but when I'm trying on my phone it prompts to buy premium again. I double checked to make sure I was using the same account info and I actually just boug...
I bought the student premium version and I got the confirmation email and it works on my laptop, but when I'm trying on my phone it prompts to buy premium again. I double checked to make sure I was u...
Casual Listener
615 Views
5 replies
0 likes
I was charged 3 times a different occasion 1 on 17 june (not the normal date) on my phone bills and the other one twice the 7 july one on my credit and the other on my phone bills i need help i think i'm victim of fraud because it's sixth month that ...
I was charged 3 times a different occasion 1 on 17 june (not the normal date) on my phone bills and the other one twice the 7 july one on my credit and the other on my phone bills i need help i think...
Spotify Star
748 Views
1 replies
0 likes
I was charged for 12 months of spotify premium when Inonly asked doe 1 month. How can I reverse this and get my money back?
I was charged for 12 months of spotify premium when Inonly asked doe 1 month. How can I reverse this and get my money back?
Spotify Star
329 Views
1 replies
0 likes
Had premium a long time, cancelled it for a month two months ago, then paid last month via my phone bill, then subscribed again today like usual, same account, card, details etc. Tried everything on help page, refusing to work. Help please? Getting f...
Had premium a long time, cancelled it for a month two months ago, then paid last month via my phone bill, then subscribed again today like usual, same account, card, details etc. Tried everything on ...
Community Legend
233 Views
1 replies
0 likes
HOLA!Hace un mes que pague la promocion de 3 meses por $99.99 y me llego un correo diciendo que tengo que en 7 dias se cancela mi cuenta premiun .Entonces.... mi promocion no se hace valida o como.....
HOLA! Hace un mes que pague la promocion de 3 meses por $99.99 y me llego un correo diciendo que tengo que en 7 dias se cancela mi cuenta premiun . Entonces.... mi promocion no se hace valida o com...
Moderator
331 Views
1 replies
0 likes
Tenemos una cuenta premium y no le llega el mail de invitacion a mi familia cuando se los envio. Como puedo solucionarlo? Gracias
Tenemos una cuenta premium y no le llega el mail de invitacion a mi familia cuando se los envio. Como puedo solucionarlo? Gracias
Moderator
310 Views
1 replies
0 likes
I started Spotify premium about a 2 weeks ago and I had all of the premium features until today. I can go offline but I can't repeat songs, go back, or take it off shuffle. It tells me I need Spotify premium.
I started Spotify premium about a 2 weeks ago and I had all of the premium features until today. I can go offline but I can't repeat songs, go back, or take it off shuffle. It tells me I need Spotify...
Community Legend
508 Views
1 replies
0 likes
I have been charged for spotify 9.99 but it says I am on the free subscription I want to cancel my account and get a refund
I have been charged for spotify 9.99 but it says I am on the free subscription I want to cancel my account and get a refund
Community Legend
239 Views
1 replies
1 likes
