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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83852 Views
  • 30 replies
  • 5 likes
  • 83852 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45750 Views
  • 19 replies
  • 3 likes
  • 45750 Views
  • 19 replies
  • 3 likes

Superuser Contribution Premium

Hey I want to get a premium membership as a student it says i have to pay 4.99 for 12 months does that mean I have to pay 60 dollars up front or do i have to be commited for that much time?

  • Newbie
  • Hey I want to get a premium membership as a student it says i have to pay 4.99 for 12 months does that mean I have to pay 60 dollars up front or do i have to be commited for that much time?
  • Erika
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Compre el paquete de 3 meses por $43.000 pero en la tarjeta cobraron más.

  • Casual Listener
  • Compre el paquete de 3 meses por $43.000 pero en la tarjeta cobraron más.
  • Erika
  • Roadie
  • 282 Views
  • 3 replies
  • 0 likes
  • Help
  • 282 Views
  • 3 replies
  • 0 likes

premium payment

I received a message that my premium payment failed and to update my payment information, but when i click on update i keep getting screen that says "cant reach this page"?? any suggestions?

  • Newbie
  • I received a message that my premium payment failed and to update my payment information, but when i click on update i keep getting screen that says "cant reach this page"?? any suggestions?
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

No acepta mi tarjeta de débito ya lo he intentado muchas veces y sigue igual, no puedo ni cambiar mi forma de pago ni actualizar. Ayuda

  • Newbie
  • No acepta mi tarjeta de débito ya lo he intentado muchas veces y sigue igual, no puedo ni cambiar mi forma de pago ni actualizar. Ayuda 😞
  • hybryx
  • Regular
  • 267 Views
  • 4 replies
  • 0 likes
  • 267 Views
  • 4 replies
  • 0 likes

Superuser Contribution Andres

Tengo Spotify premium y quiero cambiar a familiar al hacerlo no se hará cargo doble??

  • Newbie
  • Tengo Spotify premium y quiero cambiar a familiar al hacerlo no se hará cargo doble??
  • Erika
  • Roadie
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family abroad

I currently live with my parents in London. We're considering getting a spotify family account. In November I will have to go to France to study for 2 months. Will spotify still work while I'm there?

  • Newbie
  • I currently live with my parents in London. We're considering getting a spotify family account. In November I will have to go to France to study for 2 months. Will spotify still work while I'm t...
  • Erika
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Spotify family playlists

Hi, I'm currently using my mothers spotify, but I want to change to my stepfather's Spotify Family. Will I still get the playlists over to my new user with the Spotify Family?

  • Casual Listener
  • Hi, I'm currently using my mothers spotify, but I want to change to my stepfather's Spotify Family. Will I still get the playlists over to my new user with the Spotify Family?
  • MartinStoichkov
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged and I don't even use spotify

So it says that on April 8th I got charged the 9.99 +tax and I don't even remember adding my card? I had tried the free trial when I was younger and had the account linked to my fb I recently saw a college student promotion and had clicked on it and ...

  • Newbie
  • So it says that on April 8th I got charged the 9.99 +tax and I don't even remember adding my card? I had tried the free trial when I was younger and had the account linked to my fb I recently saw a c...
  • Melody
  • Community Manager
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Playlists from my free account to my premium account

Hello,I just arranged a premium account and I would like to use my playlists from my (former) free account in my premium account. Does anybody know?

  • Newbie
  • Hello, I just arranged a premium account and I would like to use my playlists from my (former) free account in my premium account.  Does anybody know?
  • MarkPedersen
  • Roadie
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Charged 3 times but still no premium

I have sadly been charged 3 times for premium membership for the last month, but i have on my account cordes2000 still no premium. How can that happen and how can i get help fixing this?

  • Newbie
  • I have sadly been charged 3 times for premium membership for the last month, but i have on my account cordes2000 still no premium. How can that happen and how can i get help fixing this?
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! Download

After clicking the download it dont allow me to do so.

  • Casual Listener
  • After clicking the download it dont allow me to do so.
  • kejt_
  • Community Legend
  • 232 Views
  • 4 replies
  • 0 likes
  • 232 Views
  • 4 replies
  • 0 likes

Student discount

I am a student but missed the email saying I needed to prove i was still a student so the £4.99 rate could be kept. I have now been charged £9.99. Is there a way my account can just be rolled on rather than paying for 12 months at the £4.99 price??

  • Newbie
  • I am a student but missed the email saying I needed to prove i was still a student so the £4.99 rate could be kept. I have now been charged £9.99. Is there a way my account can just be rolled on rath...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify

My account subscription is premium but why can i download offline?

  • Casual Listener
  • My account subscription is premium but why can i download offline?
  • Melody
  • Community Manager
  • 269 Views
  • 8 replies
  • 0 likes
  • 269 Views
  • 8 replies
  • 0 likes

Solved!! Premium on pc but not on mobile

My account is premium on the pc but when i logged on my phone its says its a free account.

  • Casual Listener
  • My account is premium on the pc but when i logged on my phone its says its a free account.
  • Dragonnnn
  • Casual Listener
  • 1355 Views
  • 4 replies
  • 0 likes
  • 1355 Views
  • 4 replies
  • 0 likes

student discount increased!

I'm still a student and suddenly I have to pay 9,99 instead of 4,99, without sending me a mail, that they will increase the payment. What can I do? Can I get my money back?

  • Newbie
  • I'm still a student and suddenly I have to pay 9,99 instead of 4,99, without sending me a mail, that they will increase the payment. What can I do? Can I get my money back?
  • Guapisela
  • Newbie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Playlist problem

Hello guys! Have a question! I have Premium, but do i consume my mobile network, if i'm out or somewhere without wi-fi and listen one playlist without downloading songs on it?

  • Newbie
  • Hello guys! Have a question! I have Premium, but do i consume my mobile network, if i'm out or somewhere without wi-fi and listen one playlist without downloading songs on it?
  • KatesHere
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Premium Suddenly Stopped Still Charged

I have been paying and using premium for years. Suddenly it says I have a "free" account and has started playing ads. I haven't made any changes and am still being charged monthly. I also can't contact support because I am no longer a "premium" user ...

  • Casual Listener
  • I have been paying and using premium for years. Suddenly it says I have a "free" account and has started playing ads. I haven't made any changes and am still being charged monthly. I also can't conta...
  • KatesHere
  • Community Legend
  • 652 Views
  • 3 replies
  • 0 likes
  • 652 Views
  • 3 replies
  • 0 likes

Superuser Contribution Did i pay?

I have a spotify family account i have payed on april 11, which i can see on my bankaccount, but now spotify says i havent payed for spotify family and i have to change my settings what do i need to do?

  • Newbie
  • I have a spotify family account i have payed on april 11, which i can see on my bankaccount, but now spotify says i havent payed for spotify family and i have to change my settings what do i need to ...
  • Aimee_T
  • Roadie
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Solved!! Student's Discount expired; Payed 9,99 instead of 4,99

I'm still a student and renewed my status at unidays, which spotify used to controll wheather I'm a student or not.But They charged me 9,99 instead of 4,99. What can I do? Can I get my money back?

  • Newbie
  • I'm still a student and renewed my status at unidays, which spotify used to controll wheather I'm a student or not. But They charged me 9,99 instead of 4,99. What can I do? Can I get my money back? ...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes