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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 51869 Views
  • 30 replies
  • 3 likes
  • 51869 Views
  • 30 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6574 Views
  • 23 replies
  • 2 likes
  • 6574 Views
  • 23 replies
  • 2 likes

Starbucks to Student

I've had Premium through the partnership between Starbucks and Spotify, but I will soon be leaving Starbucks. How do I go about switching from the Starbucks Premium to the Student Discount with premium? Would I have to go through Starbucks first? Tha...

  • Newbie
  • I've had Premium through the partnership between Starbucks and Spotify, but I will soon be leaving Starbucks. How do I go about switching from the Starbucks Premium to the Student Discount with premi...
  • LordRollin
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Re: Cannot change the app to Premium

The same thing is happening to me and I have been charged for 5 months. I have tried cancelling as well. Its not working! Very frustrating

  • Newbie
  • The same thing is happening to me and I have been charged for 5 months. I have tried cancelling as well. Its not working! Very frustrating
  • Jacob
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Payment Issue

My account was charged for the 65 pesos student subscription where in fact, i didn't continue to subscribe for such. Both the 129 for regular premium and 65 for student premium were charged to my account. Please help me on this matter.

  • Newbie
  • My account was charged for the 65 pesos student subscription where in fact, i didn't continue to subscribe for such. Both the 129 for regular premium and 65 for student premium were charged to my acc...
  • Jacob
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

I cancelled my subscription a month ago and on spotify free yet im still charged 10$ what a robbery!

$10 payment yet i dont have spotify premium what the **bleep**!!!???!!!- i want my money back..conveniently there is noone to speak to or even email for this problem does anyone know how to fix this?

  • Newbie
  • $10 payment yet i dont have spotify premium what the **bleep**!!!???!!!- i want my money back..conveniently there is noone to speak to or even email for this problem does anyone know how to fix this?
  • Jacob
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Spotify family

Dear spotify, on the 15th of May i started spotify family for wich i payd 15 euro. A day later, you cashed 9.99 euro for my normal subscription. How does that work? Why doni have to pay 25 euro's a month?!

  • Newbie
  • Dear spotify, on the 15th of May i started spotify family for wich i payd 15 euro. A day later, you cashed 9.99 euro for my normal subscription. How does that work? Why doni have to pay 25 euro's a m...
  • Jacob
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

$0.99 for 3 months subscription not shown in Account Info

Dear all, after signing up for the 7 days trial, I was prompted to take up the 3 months subscription for $0.99. I keyed in my details and was told that it was successful and I would receive an email. However, I did not receive any emails and when I c...

  • Casual Listener
  • Dear all, after signing up for the 7 days trial, I was prompted to take up the 3 months subscription for $0.99. I keyed in my details and was told that it was successful and I would receive an email....
  • rupydhadwar
  • Casual Listener
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Probleme abonnement

Bonjour,J'ai profité de l'offre à 0,99 pour 3 mois, mais Spotify annonce un prélèvement de 9,99 dans 7 jours (suite offre découverte de 7 jours).De plus, l'application Android indique que je suis toujours en version Free et pas Premium.Merci de m'aid...

  • Newbie
  • Bonjour, J'ai profité de l'offre à 0,99 pour 3 mois, mais Spotify annonce un prélèvement de 9,99 dans 7 jours (suite offre découverte de 7 jours). De plus, l'application Android indique que je suis...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Student Discount Belgium

Two weeks ago I applied for the student discount in Belgium. The application went through and on my bank account the price has been labeled as 'reserved'. I still haven't heard anything about the student discount and my account still says 'Spotify Fr...

  • Newbie
  • Two weeks ago I applied for the student discount in Belgium. The application went through and on my bank account the price has been labeled as 'reserved'. I still haven't heard anything about the stu...
  • 307 Views
  • 0 replies
  • 0 likes
  • student discount Europe
    Student Discount International
  • 307 Views
  • 0 replies
  • 0 likes

Multiple accounts 1 payment method

Hello, I was just wondering if I can pay multiple spotify accounts with 1 paypal account. I just bought the family and all spots are filled. I want to open another one for my cousins, nieces and nephews, but i am not sure if I can pay with my paypal ...

  • Casual Listener
  • Hello, I was just wondering if I can pay multiple spotify accounts with 1 paypal account. I just bought the family and all spots are filled. I want to open another one for my cousins, nieces and neph...
  • Maxim
  • Spotify Star
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Premium non funziona

Buongiorno!Ho pagato la versione premium di €0,99 per Tre mesi..È arrivata anche la mail di ricevuta ma la versione premium continua a non funzionare!!! Perché???? Grazie!

  • Newbie
  • Buongiorno! Ho pagato la versione premium di €0,99 per Tre mesi.. È arrivata anche la mail di ricevuta ma la versione premium continua a non funzionare!!! Perché???? Grazie!
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Payment issue, 2 subscriptions?

Hi! So last month(april) my Family account got canceled, so i renewed it to premium.Then i wanted to upgrade to family again(an hour later), but for some reason i just got billed for premium and for family just yesterday.I understand that if i upgrad...

  • Newbie
  • Hi!   So last month(april) my Family account got canceled, so i renewed it to premium. Then i wanted to upgrade to family again(an hour later), but for some reason i just got billed for ...
  • Jacob
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Premium Difficulties

I am trying to sign up for premium on the 3 months for 0.99, and it says I have already tried that offer. I haven't, but I'm trying to use the same credit card that I've used for my other daughter, is that why it won't let me? Thanks

  • Newbie
  • I am trying to sign up for premium on the 3 months for 0.99, and it says I have already tried that offer. I haven't, but I'm trying to use the same credit card that I've used for my other daughter, i...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Refund

I tried the 30 day trial subscription and i havent used spotify at all due to lost of my phone and it charged 9.99 off from my paypal account early today and i want my money back

  • Newbie
  • I tried the 30 day trial subscription and i havent used spotify at all due to lost of my phone and it charged 9.99 off from my paypal account early today and i want my money back
  • Jacob
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Moved to Family subscription on day of Premium renewal

Hi, I just swithed over to a family plan which is managed by another account, but a few hours earlier I was charged for another 1 month of spotify premium that I no longer need. Is there any chance I can get this one month charge back? As it was only...

  • Newbie
  • Hi,   I just swithed over to a family plan which is managed by another account, but a few hours earlier I was charged for another 1 month of spotify premium that I no longer need. Is there any...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Solved!! I am not recognized as a premium customer

I reinstalled the spotify app on my android phone. After logging on to my account it says that I only have the free version even though I am a premium customer. I checked my Spotify account on my computer and it states that I am a premium customer. W...

  • Casual Listener
  • I reinstalled the spotify app on my android phone. After logging on to my account it says that I only have the free version even though I am a premium customer. I checked my Spotify account on my com...
  • mgemmola
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Spark Premium HELP

I have free premium with spark but how do i access that with my existing spotify account?

  • Newbie
  • I have free premium with spark but how do i access that with my existing spotify account?
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Family subscription problems with facebook account

Hi I have joined the family subscription from premium, I have invited my wife who was also on premium but she cannot seem to join the family subscription option. She has always logged into spotify via facebook... Any ideas to get her current subscrip...

  • Newbie
  • Hi  I have joined the family subscription from premium, I have invited my wife who was also on premium but she cannot seem to join the family subscription option. She has always logged into spo...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Premium Just Active for 12 Days not A Month

I though premium subscription for 1 month but the fact just active for 12 days then it return to free with **bleep**ing ads? are you kidding me?

  • Casual Listener
  • I though premium subscription for 1 month but the fact just active for 12 days then it return to free with **bleep**ing ads? are you kidding me?
  • MonicaM_Bogota
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount

Hi!I've been using spotify premiun for so many years and now I want to get the students discount. I did the whole process, but I still have to pay 9.99€ as always. I tried to do it many times and it tells me that I already got the discount, when I am...

  • Newbie
  • Hi! I've been using spotify premiun for so many years and now I want to get the students discount. I did the whole process, but I still have to pay 9.99€ as always. I tried to do it many times and i...
  • MonicaM_Bogota
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues Changing Country

I have been locked out of my Spotify account because the country on my profile doesnt match the country I am in (I moved to Canada from Australia 7 months ago). When changing the country and updating the payment to a Canadian issued card, I am being ...

  • Newbie
  • I have been locked out of my Spotify account because the country on my profile doesnt match the country I am in (I moved to Canada from Australia 7 months ago). When changing the country and updating...
  • MonicaM_Bogota
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes