Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
Hey I want to get a premium membership as a student it says i have to pay 4.99 for 12 months does that mean I have to pay 60 dollars up front or do i have to be commited for that much time?
Compre el paquete de 3 meses por $43.000 pero en la tarjeta cobraron más.
I received a message that my premium payment failed and to update my payment information, but when i click on update i keep getting screen that says "cant reach this page"?? any suggestions?
Hiw can i get 3months free trial of spotify premium with optus?
No acepta mi tarjeta de débito ya lo he intentado muchas veces y sigue igual, no puedo ni cambiar mi forma de pago ni actualizar. Ayuda
Tengo Spotify premium y quiero cambiar a familiar al hacerlo no se hará cargo doble??
I currently live with my parents in London. We're considering getting a spotify family account. In November I will have to go to France to study for 2 months. Will spotify still work while I'm there?
Hi, I'm currently using my mothers spotify, but I want to change to my stepfather's Spotify Family. Will I still get the playlists over to my new user with the Spotify Family?
So it says that on April 8th I got charged the 9.99 +tax and I don't even remember adding my card? I had tried the free trial when I was younger and had the account linked to my fb I recently saw a college student promotion and had clicked on it and ...
Hello,I just arranged a premium account and I would like to use my playlists from my (former) free account in my premium account. Does anybody know?
I have sadly been charged 3 times for premium membership for the last month, but i have on my account cordes2000 still no premium. How can that happen and how can i get help fixing this?
After clicking the download it dont allow me to do so.
I am a student but missed the email saying I needed to prove i was still a student so the £4.99 rate could be kept. I have now been charged £9.99. Is there a way my account can just be rolled on rather than paying for 12 months at the £4.99 price??
My account subscription is premium but why can i download offline?
My account is premium on the pc but when i logged on my phone its says its a free account.
I'm still a student and suddenly I have to pay 9,99 instead of 4,99, without sending me a mail, that they will increase the payment. What can I do? Can I get my money back?
Hello guys! Have a question! I have Premium, but do i consume my mobile network, if i'm out or somewhere without wi-fi and listen one playlist without downloading songs on it?
I have been paying and using premium for years. Suddenly it says I have a "free" account and has started playing ads. I haven't made any changes and am still being charged monthly. I also can't contact support because I am no longer a "premium" user ...
I have a spotify family account i have payed on april 11, which i can see on my bankaccount, but now spotify says i havent payed for spotify family and i have to change my settings what do i need to do?
I'm still a student and renewed my status at unidays, which spotify used to controll wheather I'm a student or not.But They charged me 9,99 instead of 4,99. What can I do? Can I get my money back?