Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 88481 Views
- 54 replies
- 5 likes
- 88481 Views
- 54 replies
- 5 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 11024 Views
- 24 replies
- 2 likes
- 11024 Views
- 24 replies
- 2 likes
Payer seulement la période d'essai ?
Je voudrais savoir si je peux payer les trois mois à 0,99€ et une fois les trois mois écoulées payer avec l'offre étudiante qui est de 5€? et également si une fois les 3 mois écoulés et payés je suis obligée de repayer 10€ par mois ou si je peux m'ar...
- Je voudrais savoir si je peux payer les trois mois à 0,99€ et une fois les trois mois écoulées payer avec l'offre étudiante qui est de 5€? et également si une fois les 3 mois écoulés et payés je suis...
-
- 140 Views
- 0 replies
- 0 likes
- 140 Views
- 0 replies
- 0 likes
Double charged via iTunes and direct
I would like to contact someone from spotify to see why they are charging me twice per month for 1 account, does anyone has contact details of spotify, I couldn't find them. Thanks!
- I would like to contact someone from spotify to see why they are charging me twice per month for 1 account, does anyone has contact details of spotify, I couldn't find them. Thanks!
-
- 113 Views
- 0 replies
- 0 likes
- 113 Views
- 0 replies
- 0 likes
Re: Abbuchung trotz Kündigung
Gleiches Problem hier bei mir. sogar doppelte abbuchung pro monat trotz kündigung
- Gleiches Problem hier bei mir. sogar doppelte abbuchung pro monat trotz kündigung
-
- 195 Views
- 0 replies
- 0 likes
- 195 Views
- 0 replies
- 0 likes
via banknr van spotify betaald
Ik kreeg altijd bericht dat ik niet geautoriseerd met het systeem als ik betalingen met Ideal wil doen, dat is raar. Dus ik heb naar jullie bankreknummer 9.90 gestort, maar ik heb nu al 3 dagen nog steeds niet geupgraid. Help aub zsm mvg, Justbo Laur...
- Ik kreeg altijd bericht dat ik niet geautoriseerd met het systeem als ik betalingen met Ideal wil doen, dat is raar. Dus ik heb naar jullie bankreknummer 9.90 gestort, maar ik heb nu al 3 dagen...
-
-
- Community Legend
- 237 Views
- 1 replies
- 0 likes
- 237 Views
- 1 replies
- 0 likes
Just verified for student premium but double charged for 2 different premium amounts
I just got verified for a student premium account so I went directly to my Spotify account online and updated my details. I saw that I was charged $11.99 for a regular premium account. I went back to my email and clicked through the link in the email...
- I just got verified for a student premium account so I went directly to my Spotify account online and updated my details. I saw that I was charged $11.99 for a regular premium account. I went back to...
-
-
- Spotify Star
- 218 Views
- 3 replies
- 0 likes
- 218 Views
- 3 replies
- 0 likes
I was charged and will not be premium
I just signed the 3-month plan for R $ 1.99 and an error message appeared when I confirmed the purchase by credit card. "It looks like you already took advantage of a similar offer" I continued but still not signing the plan was done The debit on my ...
- I just signed the 3-month plan for R $ 1.99 and an error message appeared when I confirmed the purchase by credit card. "It looks like you already took advantage of a similar offer" I continued but s...
-
-
- Newbie
- 219 Views
- 3 replies
- 0 likes
- 219 Views
- 3 replies
- 0 likes
Premium 3 months 129pesos
So I tried getting this promo but it tells me i have insufficient load. I used my prepaid sim's load to get it. But i have more than 129 pesos please help me how can i register to this?
- So I tried getting this promo but it tells me i have insufficient load. I used my prepaid sim's load to get it. But i have more than 129 pesos please help me how can i register to this?
-
- 116 Views
- 0 replies
- 0 likes
- 116 Views
- 0 replies
- 0 likes
Student
Hello,I started off Spotify with a premium account for student and this month I saw I was billed 9.99. I logged on now and redeemed my student and they charged me 4.99 for the student. I got billed 2 times.... I was supposed to be a student to begin ...
- Hello, I started off Spotify with a premium account for student and this month I saw I was billed 9.99. I logged on now and redeemed my student and they charged me 4.99 for the student. I got billed...
-
- 126 Views
- 0 replies
- 0 likes
- 126 Views
- 0 replies
- 0 likes
Superuser Contribution Spotify Premium activation
I've just made a payment awhile ago through my mobile banking fund transfer for a 3 month spotify premium subscription. I have already tried the necrssary troubleshoot but my account still reflects as a free account. I have received an email from the...
- I've just made a payment awhile ago through my mobile banking fund transfer for a 3 month spotify premium subscription. I have already tried the necrssary troubleshoot but my account still reflects a...
-
-
- Newbie
- 307 Views
- 2 replies
- 0 likes
- 307 Views
- 2 replies
- 0 likes
Superuser Contribution No me permite mi tarjeta
Quiero iniciar una cuenta de premium familiar pero cuando pongo los datos de mi tarjeta y le doy comenzar sale un msj que dice ups, parace que los proveedores o la tarjeta estan teniendo un mal día etc, que hago para que me funcione o cual puede ser ...
- Quiero iniciar una cuenta de premium familiar pero cuando pongo los datos de mi tarjeta y le doy comenzar sale un msj que dice ups, parace que los proveedores o la tarjeta estan teniendo un mal día e...
-
-
- Newbie
- 270 Views
- 2 replies
- 0 likes
- 270 Views
- 2 replies
- 0 likes
24 hours after bank accepted student discount but membership still not premium
I made my student payment 24 hours ago and still can't have premium account. The bank approved the payment yesterday.
- I made my student payment 24 hours ago and still can't have premium account. The bank approved the payment yesterday.
-
- 128 Views
- 0 replies
- 0 likes
- 128 Views
- 0 replies
- 0 likes
Re: 3-months subscription for $0.99
Meme chose pour moi aussi. Je me suis abonner avec le beau deal et du débourser 9.99$ C'est tres ordinaire comme situation... Comment faire pour rejoindre quelqu'un qui peux nous rectifer la chose?
- Meme chose pour moi aussi. Je me suis abonner avec le beau deal et du débourser 9.99$ C'est tres ordinaire comme situation... Comment faire pour rejoindre quelqu'un qui peux nous rectifer la chose? ...
-
- 127 Views
- 0 replies
- 0 likes
- 127 Views
- 0 replies
- 0 likes
Superuser Contribution Premium trial and all playlists gone
I recently signed up for spotify premium trial and got a new phone. When i downloaded spotify and logged in all the sudden all my playlists are gone and I am no longer premium. HELP. I want my playlists back.I am also worried that they will start cha...
- I recently signed up for spotify premium trial and got a new phone. When i downloaded spotify and logged in all the sudden all my playlists are gone and I am no longer premium. HELP. I want my playli...
-
-
- Roadie
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium not working abroad
Hello, I have a spotify premium mambership in The Netherlands and there it works just fine.since two weeks I have moved to Malaysia for an internship and my membership seems not to be working. I keep hearing commercials which is really annoying since...
- Hello, I have a spotify premium mambership in The Netherlands and there it works just fine. since two weeks I have moved to Malaysia for an internship and my membership seems not to be work...
-
-
- Roadie
- 259 Views
- 1 replies
- 0 likes
- 259 Views
- 1 replies
- 0 likes
Superuser Contribution Made payment changes and still being charged for the wrong day
I followed the Spotify's directions to change my payment date to the third of the month and it was accepted and paid so why am I recieving non payment notices?
- I followed the Spotify's directions to change my payment date to the third of the month and it was accepted and paid so why am I recieving non payment notices?
-
-
- Roadie
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Superuser Contribution Pay ment
Hey I just paid for premium it was like 9.99 and it came out to 10.81 and now that I am looking at it it says that y'all charged me 5.40 bucks what's that for?
- Hey I just paid for premium it was like 9.99 and it came out to 10.81 and now that I am looking at it it says that y'all charged me 5.40 bucks what's that for?
-
-
- Roadie
- 295 Views
- 1 replies
- 0 likes
-
Account
- 295 Views
- 1 replies
- 0 likes
Moved to another country
Hi GuysI moved from Norway to Malta and im trying to buy a premium, but i am told that my creditcard is registered in Norway and spotify is noticing that i am not in Norway. So its asking me to try with another CC, but i dont have another CC. And i a...
- Hi Guys I moved from Norway to Malta and im trying to buy a premium, but i am told that my creditcard is registered in Norway and spotify is noticing that i am not in Norway. So its asking me to try...
-
- 138 Views
- 0 replies
- 0 likes
- 138 Views
- 0 replies
- 0 likes
help
i just tried to buy spootify premium for 4.99e cause im a student but then i didn't find my school when i had to choose, but it said it will not take my money if i did not succeed to show that im a student (could not find my school). then i just boug...
- i just tried to buy spootify premium for 4.99e cause im a student but then i didn't find my school when i had to choose, but it said it will not take my money if i did not succeed to show that im a s...
-
- 130 Views
- 0 replies
- 0 likes
- 130 Views
- 0 replies
- 0 likes
Acabo de pagar los 0.99 cent por 3 meses
Y después de haberlos pagado lo primero q me sale al entrar a la cuenta me sale que yo he activado la cuenta premium de 7 días
- Y después de haberlos pagado lo primero q me sale al entrar a la cuenta me sale que yo he activado la cuenta premium de 7 días
-
- 141 Views
- 0 replies
- 0 likes
- 141 Views
- 0 replies
- 0 likes
Superuser Contribution Premium payment
I payed for a premium but i was not able to used it, im currently in the US now but i payed my philippine accout, and when i log in inwas not able to do so since it needs me to stay 14 days however i stayed here for almost 3 months
- I payed for a premium but i was not able to used it, im currently in the US now but i payed my philippine accout, and when i log in inwas not able to do so since it needs me to stay 14 days however i...
-
-
- Roadie
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes