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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21926 Views

28 replies

4 likes

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  • 28 replies
  • 4 likes

Being charged more money than i owe

I payed for £9.99 for three months and spotify is still charging me £9.99 per month even though my account says my three months end on 25/08/17?

Newbie

I payed for £9.99 for three months and spotify is still charging me £9.99 per month even though my account says my three months end on 25/08/17?

163 Views

0 replies

0 likes

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Paid for 3 monts, no premium

Yesterday i paid for my premium account. On computer i paid that premium worked at least that evening. When i logged to spotify on work computer it seems that my premium is gone. This is ridiculous. If this is how spotify is working and treating thei...

Regular

Yesterday i paid for my premium account. On computer i paid that premium worked at least that evening. When i logged to spotify on work computer it seems that my premium is gone. This is ridiculous. ...

floyt

Regular

518 Views

11 replies

0 likes

  • 518 Views
  • 11 replies
  • 0 likes

3 Month/$0.99 Premium Deal

I just have one question regarding the 3 month/$0.99 Premium deal. If I accept the deal and use the Premium for the three months, and then the offer shows up again another time, can I accept it again? Or can one account only use the 3 month/$0.99 Pre...

Casual Listener

I just have one question regarding the 3 month/$0.99 Premium deal. If I accept the deal and use the Premium for the three months, and then the offer shows up again another time, can I accept it again...

Maxim

Spotify Star

212 Views

1 replies

0 likes

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  • 1 replies
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Spotify Premium suddenly stopped

Hello! My mom paid premium and it was working perfectly until a few moments ago when I was listening to music and it kept stopping. I checked and then I had lost all me dowloaded songs and it said free subscription. We have two accounts and my brothe...

Newbie

Hello! My mom paid premium and it was working perfectly until a few moments ago when I was listening to music and it kept stopping. I checked and then I had lost all me dowloaded songs and it said fr...

RATM31

Music Fan

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

how to subscribe for a year

how do i subscribe for a year already? i can only see options: free and 3 months. help

Newbie

how do i subscribe for a year already? i can only see options: free and 3 months.     help

RATM31

Music Fan

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Premium stopped working

My premium seems to have stopped working. I can see all my playlists but they are all greyed out. Money is still going out so not sure what has happened. Any advice?

Newbie

My premium seems to have stopped working. I can see all my playlists but they are all greyed out. Money is still going out so not sure what has happened. Any advice?

Snowbones2

Newbie

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

Ayuda En la promo pague con tajeta se me desconto y aun asi no tengo premium alguien podria ayudar

Newbie

Ayuda En la promo pague con tajeta se me desconto y aun asi no tengo premium alguien podria ayudar

157 Views

0 replies

0 likes

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Can't load free premium

Hey allI did a 7day free trial on premium and now have bought the data lovers pack with spark. This includes free Spotify premium. I keep getting messages from spark asking me to cancel my payments so they can pick up the bill but I never started any...

Newbie

Hey all I did a 7day free trial on premium and now have bought the data lovers pack with spark. This includes free Spotify premium. I keep getting messages from spark asking me to cancel my payments...

201 Views

0 replies

0 likes

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Premium for family not working

Hello, Me and my wife bought the premium for family subscription on my account, but when I sent her the invite she cannot get verified to use it. It happens after she submits her address. I can't see my address in spotify and I can't figure out where...

Newbie

Hello,   Me and my wife bought the premium for family subscription on my account, but when I sent her the invite she cannot get verified to use it. It happens after she submits her address. I ...

kentsmi

Newbie

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

cobro

hola, lo que pasa es que el día de ayer cancelé mi suscripción a spotify premium, y el día de hoy me he vuelto a suscribir a spotify, pero el plan universitario. me gustaría saber si me cobrarán por volver a suscribirme o si mi suscripción que estaba...

Newbie

hola, lo que pasa es que el día de ayer cancelé mi suscripción a spotify premium, y el día de hoy me he vuelto a suscribir a spotify, pero el plan universitario. me gustaría saber si me cobrarán por ...

186 Views

0 replies

0 likes

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I can't make a payment with a visa card to subscribe

Every time I try to subscribe to spotify premium and place the data on my card, I get this poster and it prevents me from subscribing. Try another different card and the same situation happens to me, I can not subscribe.

Newbie

Every time I try to subscribe to spotify premium and place the data on my card, I get this poster and it prevents me from subscribing. Try another different card and the same situation happens to me,...

itu_

Community Legend

232 Views

1 replies

0 likes

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  • 1 replies
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Just a simple question

Hello ! I just bought Spotify Premium for 3 months at 0.99 €. My question is : if I stop it just right now, Spotify Premium will end just right now or after 3 months ? Thanks

Newbie

Hello ! I just bought Spotify Premium for 3 months at 0.99 €.  My question is : if I stop it just right now, Spotify Premium will end just right now or after 3 months ?    Than...

itu_

Community Legend

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Indexed albums

Hey it would be great if you could verify your age so the singers could publish thier indexed albums and you can listen them if you are an adult

Casual Listener

Hey it would be great if you could verify your age so the singers could publish thier indexed albums and you can listen them if you are an adult

itu_

Community Legend

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Cant register

Hi I am from the Philippines . My issue is this: I loaded P130 for the P129 Premium. I registered. I chose Globe then input my phone number then I receive the code and input it as well. But Spotify keeps on saying that I do not have an insufficient b...

Newbie

Hi I am from the Philippines . My issue is this: I loaded P130 for the P129 Premium. I registered. I chose Globe then input my phone number then I receive the code and input it as well. But Spotify k...

KatesHere

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Que tal buenas tardes hace unas horas contraté el servicio de 3 meses por 9 pesos pero no sé activo el servicio solo me generaron el cargo. Cómo me activarán mi servicio. Gracias

Visitor

Que tal buenas tardes hace unas horas contraté el servicio de 3 meses por 9 pesos pero no sé activo el servicio solo me generaron el cargo. Cómo me activarán mi servicio. Gracias

170 Views

0 replies

0 likes

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Re: How to pay for Premium with iTunes gift card

It says $0.99 for 3 months but what the heck is $9.99 for?when I entered my card #, it asked for $9.99 which made me confused! isn't it supposed to be $0.99 for 3 months?

Newbie

It says $0.99 for 3 months but what the heck is $9.99 for? when I entered my card #, it asked for $9.99 which made me confused! isn't it supposed to be $0.99 for 3 months?

153 Views

0 replies

0 likes

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Cobrança dupla no cartão

Eu queria o plano Universitário,porém não consegui por não ter os documentos em mãos ,então adquiri o normal com valor de 1,99 por 3 meses,mas foi cobrado o universitário do mesmo jeito,e lá tinha dizendo que não iria cobrar. Espero meu estorno,

Newbie

Eu queria o plano Universitário,porém não consegui por não ter os documentos em mãos ,então adquiri o normal com valor de 1,99 por 3 meses,mas foi cobrado o universitário do mesmo jeito,e lá tinha di...

135 Views

0 replies

0 likes

  • 135 Views
  • 0 replies
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Re: I Purchased Premium 99c and got a receipt, but cannot access it

Same situation for me. I paid for a premium account but now I'm seeing that I returned to free account. I got a receipt confirmation from Spotify. Currently I sent a reply to the receipt's email but apparently that was not the correct channel to cont...

Casual Listener

Same situation for me. I paid for a premium account but now I'm seeing that I returned to free account. I got a receipt confirmation from Spotify.  Currently I sent a reply to the receipt's emai...

Jacob

Community Legend

364 Views

4 replies

0 likes

  • 364 Views
  • 4 replies
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Paid for premium but it's not working

I paid for premium using my credit on my prepaid card in the Philippines, and I proceeded to download my songs, after awhile it said I'm not subscribed and the songs didn't download, I check my balance and it's back to zero meaning I did pay for it

Newbie

I paid for premium using my credit on my prepaid card in the Philippines, and I proceeded to download my songs, after awhile it said I'm not subscribed and the songs didn't download, I check my balan...

KatesHere

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Unsubscribed accidentally

I've subscribed to premium on a promotion (HKD4.9 for 3 months) but I just cancelled it accidentally. Is it possible for me to get my subscription back with the promotion?

Newbie

I've subscribed to premium on a promotion (HKD4.9 for 3 months) but I just cancelled it accidentally. Is it possible for me to get my subscription back with the promotion?

KatesHere

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes