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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 52148 Views
  • 32 replies
  • 3 likes
  • 52148 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6606 Views
  • 23 replies
  • 2 likes
  • 6606 Views
  • 23 replies
  • 2 likes

Meu premiun não veio

Preciso de ajuda,ja faz uma semana que paguei o boleto para o premiun ,mas até hoje não veio.Recebi o boleto confirmando o pagamento mas ainta aparece que eu sou conta Free

  • Newbie
  • Preciso de ajuda,ja faz uma semana que paguei o boleto para o premiun ,mas até hoje não veio.Recebi o boleto confirmando o pagamento mas ainta aparece que eu sou conta Free
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Payment stopped working

About a month or two ago I changed my visa card and as recently as my Spotify Premium bill didn't go through I tried to update my payment information to no avail. I cancelled my Spotify Premium and upgrade to to Spotify Premium again as I thought tha...

  • Newbie
  • About a month or two ago I changed my visa card and as recently as my Spotify Premium bill didn't go through I tried to update my payment information to no avail. I cancelled my Spotify Premium and u...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Re: I paid for my premium account but it still says I haven't paid.

what a **bleep**?????que merda é essa?Eu fiz a inclusão de dados do meu cartão eassim mesmo diz que estou no spotfy free e que devo fazer o premium.Daí voupara o premium e diz que já tenho conta...ou seja uma desgraça...

  • Visitor
  • what a **bleep**?????que merda é essa?Eu fiz a inclusão de dados do meu cartão e assim mesmo diz que estou no spotfy free e que devo fazer o premium.Daí vou para o premium e diz que já tenho conta....
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Payment Declined

Hi, Yesterday I received a message that my payment has been declined. However it is my mobile provider who pays the bill, not myself (it is included as part of my monthly phone bill) south there shouldn't be this problem?

  • Newbie
  • Hi,   Yesterday I received a message that my payment has been declined.  However it is my mobile provider who pays the bill, not myself (it is included as part of my monthly phone bill) s...
  • CryticalAce
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Premium not working

I've used Spotify premium for years and just downloaded it on my new phone. I recently changed my facebook password and I'm unable to log in unless it's via facebook, which usually I don't have to do. My account keeps saying I need to upgrade but I j...

  • Visitor
  • I've used Spotify premium for years and just downloaded it on my new phone. I recently changed my facebook password and I'm unable to log in unless it's via facebook, which usually I don't have to do...
  • CryticalAce
  • Community Legend
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Premium doesnt work!???

I just subscribed to have premium account, I already received na e-mail with the bill.But when I log in, I still cant choose the songs. When I click in settings, it atilo does appear: Account: Free. Why my phone doesnt get updated??

  • Casual Listener
  • I just subscribed to have premium account, I already received na e-mail with the bill. But when I log in, I still cant choose the songs. When I click in settings, it atilo does appear: Account: Free...
  • Anarberlitz
  • Casual Listener
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Re: Premium doesnt work!???

Have the same problem! I can't choose songs and always stands there I should get premium! Had paid 30 minutes for a month and entered the code. I received an e-mail. Does't go anyway! There always came “advertisement“

  • Newbie
  • Have the same problem! I can't choose songs and always stands there I should get premium! Had paid 30 minutes for a month and entered the code. I received an e-mail. Does't go anyway! There always ca...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Re: Premium doesnt work!???

Same happened to me! I just got a free trial but it does not update!!!!

  • Newbie
  • Same happened to me! I just got a free trial but it does not update!!!!
  • Jacob
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

New phone - premium doesn't work anymore

Got a new iPhone 7 a few days ago and since then it says I no longer have premium. How come? Spotify have charged me this month so I have payed for premium!

  • Newbie
  • Got a new iPhone 7 a few days ago and since then it says I no longer have premium. How come? Spotify have charged me this month so I have payed for premium!
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Premium only works on 1 device

So i pay monthly for premium which works on my laptop but i still get ads and can't download on my ipad or mobile?All via the same log in.How do i get the premium to sync across the three devices?H x

  • Newbie
  • So i pay monthly for premium which works on my laptop but i still get ads and can't download on my ipad or mobile? All via the same log in. How do i get the premium to sync across the three dev...
  • CryticalAce
  • Community Legend
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Charged although I cancelled

I cancelled my subscription 3 days before it was due to be taken out, I struggled to do so on the app as there is no option to do it, so I logged onto the desktop site and cancelled it, but Spotify have still taken £9.99. HOW DO I CANCEL THIS AND GET...

  • Newbie
  • I cancelled my subscription 3 days before it was due to be taken out, I struggled to do so on the app as there is no option to do it, so I logged onto the desktop site and cancelled it, but Spotify h...
  • Jacob
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Re: They charged me without getting the premium, what do i do?

I have the same problem, I am getting a charge every month but my account says "free". i have checked twice and no receipt is on my inbox or spam. No other accounts according to your manual.How can I stop receiving this charge (or get the premium acc...

  • Newbie
  • I have the same problem, I am getting a charge every month but my  account says "free". i have checked twice and no receipt is on my inbox or spam. No other accounts according to  your manu...
  • Jacob
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Cancelling Premium Subscription and Availability of Music Thereafter

Hey all, So I've been reading up about downgrading my subscription and I'm still a little unsure as to how it works with the offline availability of my music. I'm going to pay for my month's worth of premium subscription coming up shortly. After that...

  • Newbie
  • Hey all,   So I've been reading up about downgrading my subscription and I'm still a little unsure as to how it works with the offline availability of my music. I'm going to pay for my month's...
  • Jacob
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Get charged twice in two months.

Hello!I got charged twice a month, for two months now.How I can fix it?Thank you

  • Newbie
  • Hello! I got charged twice a month, for two months now. How I can fix it? Thank you
  • Jacob
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Error Message When Try To Cancel Premium Subscription: Page Not Available

Our credit card expired, so our Premium account could not be renewed. We want to switch to a Free account. When I logged into our Premium account, clicked on Subscriptions, and then clicked on Cancel Premium and Convert To a Free Account, I receive a...

  • Newbie
  • Our credit card expired, so our Premium account could not be renewed.   We want to switch to a Free account. When I logged into our Premium account, clicked on Subscriptions, and then clicked ...
  • Jacob
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Payment

I payed with my credit card twice and Spotify still doesn't charge it, my credit cards have no problem, but still Spotify will not update my account, I have the family plan.

  • Newbie
  • I payed with my credit card twice and Spotify still doesn't charge it, my credit cards have no problem, but still Spotify will not update my account, I have the family plan.
  • Jacob
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Spotify Saudi Arabia

i, I'm living here in Saudi Arabia for work. I would like to make a premium account for my spotify and catch the 9.99$ for 1 month as well. I'm using a free account now, But everytime I tried to subscribe for premium using my paypal account it just k...

  • Newbie
  • i, I'm living here in Saudi Arabia for work. I would like to make a premium account for my spotify and catch the 9.99$ for 1 month as well. I'm using a free account now, But everytime I tried to subs...
  • Maxim
  • Spotify Star
  • 1110 Views
  • 1 replies
  • 0 likes
  • 1110 Views
  • 1 replies
  • 0 likes