Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16719 Views
  • 27 replies
  • 4 likes
  • 16719 Views
  • 27 replies
  • 4 likes

Charged me premium price over student discount.

Hi this is Karan Arora. You guys charged me the premium account price. Even though I have a student discount. Could you please refund me the additional price and leave to the student price.Thank you

  • Casual Listener
  • Hi this is Karan Arora. You guys charged me the premium account price. Even though I have a student discount. Could you please refund me the  additional price and leave to the student price. Th...
  • karankrn9
  • Casual Listener
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Adding existing account on to family account

My son has existing Spotify account, I got the family plan today. Is there any way to move his to it without canceling and restarting all his playlist and downloads over.

  • Newbie
  • My son has existing Spotify account, I got the family plan today. Is there any way to move his to it without canceling and restarting all his playlist and downloads over.
  • Jiana
  • Community Legend
  • 7782 Views
  • 1 replies
  • 0 likes
  • 7782 Views
  • 1 replies
  • 0 likes

Assinatura

Olá, boa tarde!Eu fiz a assinatura do Premium, paguei no mesmo dia a conta, mas até agora não consigo ouvir as músicas offline, e já faz mas de 3 dias! Por gentileza me ajudem!Obrigado.Att Liniquer.

  • Newbie
  • Olá, boa tarde! Eu fiz a assinatura do Premium, paguei no mesmo dia a conta, mas até agora não consigo ouvir as músicas offline, e já faz mas de 3 dias! Por gentileza me ajudem! Obrigado. Att Lini...
  • Bittencourt
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

No me agarra la cuenta premium

Hola ahora mi amigo y yo pagamos con tarjeta la oferta de 3 meses por 0.99 pero amigo si le agarro y pagamos con la misma tarjet en distintas cuentas pero ami me lo contó como paga normal

  • Casual Listener
  • Hola ahora mi amigo y yo pagamos con tarjeta la oferta de 3 meses por 0.99 pero amigo si le agarro y pagamos con la misma tarjet en distintas cuentas pero ami me lo contó como paga normal
  • osornios
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Re: 3-months subscription for $0.99

Same mistake. I created an account, started free trial and entered my payment methods and my premium in not started. In my preimum informations page it said your premium will be renewed at 28may and we take 0.99 for each months

  • Newbie
  • Same mistake. I created an account, started free trial and entered my payment methods and my premium in not started. In my preimum informations page it said your premium will be renewed at 28may and ...
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Tengo cuenta premium y se hace doble cobro

Tengo una cuenta de Spotify pero se me está haciendo un doble cobro no se que este pasando alguien me puede decir dónde puedo ver ese tema?

  • Newbie
  • Tengo una cuenta de Spotify pero se me está haciendo un doble cobro no se que este pasando alguien me puede decir dónde puedo ver ese tema?
  • osornios
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Payment validated, subscription not extended

My premium subscription is about to expire in a day. I paid for another month so it will be extended. My payment for 1 month of Premium was validated. But when I checked, my subscription wasn't extended for another month. I checked my bank account an...

  • Newbie
  • My premium subscription is about to expire in a day. I paid for another month so it will be extended. My payment for 1 month of Premium was validated. But when I checked, my subscription wasn't exten...
  • osornios
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

elimine la app

hola, hoy mismo compre la suscripcion premium con tarjeta por primera vez (3 meses por $9.00 pesos), unas horas despues elimine mi aplicacion movil por error, la descarge de nuevo de google store y no me aparecia mi cuenta premium. Mi duda es si se t...

  • Newbie
  • hola, hoy mismo compre la suscripcion premium con tarjeta por primera vez (3 meses por $9.00 pesos), unas horas despues elimine mi aplicacion movil por error, la descarge de nuevo de google store y n...
  • osornios
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Premium problem

Hey all, I have pay 0.99 TL for 3 months premium but my spotify brings me to free mode. How we solve this problem. Thanks in advance.

  • Newbie
  • Hey all,   I have pay 0.99 TL for 3 months premium but my spotify brings me to free mode. How we solve this problem.  Thanks in advance.
  • osornios
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

charged full price for subscription when there was a discount?

i clicked on the deal for three months with 99 cents and it charged me full price for a month. is there any way i can get my money back or fix this?

  • Newbie
  • i clicked on the deal for three months with 99 cents and it charged me full price for a month. is there any way i can get my money back or fix this?
  • osornios
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Spotify not updating premium subscription on phone

Hello!I purchased spotify premium a few days ago through my pay pal account, but its not updating on my phone. I have deleted/reinstalled the app, and logged in and out 3-4 times. Any direction is mich appreciated!

  • Casual Listener
  • Hello! I purchased spotify premium a few days ago through my pay pal account, but its not updating on my phone. I have deleted/reinstalled the app, and logged in and out 3-4 times. Any direction&nbs...
  • osornios
  • Spotify Star
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Not getting premium

I have ad a premium subscription for over a year. Now I am not getting premium services. I am being charged every month but I am not getting what i pay for and I need to know why

  • Casual Listener
  • I have ad a premium subscription for over a year. Now I am not getting premium services. I am being charged every month but I am not getting what i pay for and I need to know why
  • osornios
  • Spotify Star
  • 212 Views
  • 3 replies
  • 0 likes
  • 212 Views
  • 3 replies
  • 0 likes

Changing Country & Payment Details

Right now my account is US, and linked to a US card that has been cancelled. My premium account needs to be paid for this month as my last payment hasn't gone through. I would like to change it to a Canadian account linked to a canadian card, however...

  • Casual Listener
  • Right now my account is US, and linked to a US card that has been cancelled. My premium account needs to be paid for this month as my last payment hasn't gone through. I would like to change it to a ...
  • Jiana
  • Community Legend
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Problem (bug) when I try to change the payment method

I'm trying, without success change my credit card number, but when I put all my informations an click to change (when supose a page requiring the number of the credit card and the other informations) the loading spinner never goes away. I need to cha...

  • Visitor
  • I'm trying, without success change my credit card number, but when I put all my informations an click to change (when supose a page requiring the number of the credit card and the other informations)...
  • Jiana
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Pay with my mobielphone

Hallo, ein freund von mir bezahlt spotify premium immer über sein handy. Also über sein handy Guthaben. Ich habe den selben anbieter wie er und auch den selben vertrag. Nur wenn ich mir premium holen möchte, das angebot für 0,99cent, wird mir garnich...

  • Regular
  • Hallo, ein freund von mir bezahlt spotify premium immer über sein handy. Also über sein handy Guthaben. Ich habe den selben anbieter wie er und auch den selben vertrag. Nur wenn ich mir premium holen...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Starbucks Partner Premium Acct

I've been using the Premium account for about a week now using my Starbucks Partner Premium Acct. Now I'm back to a Spotify free account, because the subscription with the partners has ended. Does anyone know anything about this? We just got notified...

  • Casual Listener
  • I've been using the Premium account for about a week now using my Starbucks Partner Premium Acct. Now I'm back to a Spotify free account, because the subscription with the partners has ended. Does an...
  • beautyqueen1027
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Paid premium, no benefits!

Paid for premium monthly for 3 mos., cannot download, cannot listen offline, I want my money back! I logged off and back online, to no avail.

  • Newbie
  • Paid for premium monthly for 3 mos., cannot download, cannot listen offline, I want my money back!  I logged off and back online, to no avail.  
  • Tom
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Wich is the premium account I'm Paying for?

Hi! I don't know if someone in the forum can help me, but this is the third month I pay a premium account that comes into my card bill, even though I don't have any premium account charged in it. I need to know which is the user related to "Spotify P...

  • Newbie
  • Hi! I don't know if someone in the forum can help me, but this is the third month I pay a premium account that comes into my card bill, even though I don't have any premium account charged in it...
  • Tom
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Cancel my subscription

I go to the account page and try to click subscription but nothing happens so I can't cancel. (Also I'm on my iphone)

  • Newbie
  • I go to the account page and try to click subscription but nothing happens so I can't cancel. (Also I'm on my iphone)
  • Tom
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes