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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Unwanted subscription because of two accounts (email vs facebook) which in the end use the same ema

I have two accounts on spotify because the firt time I was using my desktop and I registered using my email address. However, after downloading it on my phone, I then use the facebook login feature which create a second account. Because of that, I re...

email account_receipts.jpg Screenshot_20170403-181838.png facebook acount_receipts.jpg facebook account_overview.jpg
  • Visitor
  • I have two accounts on spotify because the firt time I was using my desktop and I registered using my email address. However, after downloading it on my phone, I then use the facebook login feature w...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Premium problem

I got charge for premium but now it's saying I don't have it.

  • Regular
  • I got charge for premium but now it's saying I don't have it.
  • Christie5
  • Regular
  • 366 Views
  • 11 replies
  • 0 likes
  • 366 Views
  • 11 replies
  • 0 likes

Charged for 2 subscriptions and WHY DO YOU NOT HAVE A CONTACT PHONE NUMBER?????!!!!!

I am being charged on 2 different credit cards and having a heck of a time trying to find a contact phone number for you!!! POOR BUSINESS PRACTICE!! You will be losing all my business, if you don't rectify this situation. Not even sure by posting thi...

  • Newbie
  • I am being charged on 2 different credit cards and having a heck of a time trying to find a contact phone number for you!!!  POOR BUSINESS PRACTICE!!   You will be losing all my business,...
  • user-removed
  • Not applicable
  • 199 Views
  • 2 replies
  • 1 likes
  • 199 Views
  • 2 replies
  • 1 likes

Solved!! Free trial

I want to cancel my free 30 day trial even though it hasnt finished but I don't know what to do. Help?

  • Newbie
  • I want to cancel my free 30 day trial even though it hasnt finished but I don't know what to do. Help?
  • Jacob
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Paguei minha conta no boleto e minha conta premium ainda não foi ativa

Boa tarde. Eu paguei o mês passado um mês de conta premium no Spotify, no dia seguinte de pagar recebi o e-mail de confirmação de pagamento e minha conta foi ativa. A conta ia durar ate dia 2 desse mês (domingo). Então como eu não queria ficar sem co...

  • Newbie
  • Boa tarde. Eu paguei o mês passado um mês de conta premium no Spotify, no dia seguinte de pagar recebi o e-mail de confirmação de pagamento e minha conta foi ativa. A conta ia durar ate dia 2 desse m...
  • Bittencourt
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Premium for Family

Helloi have my own acc through Facebook (with Premium), at home we decide to start using premium for family, after my dad invite me to premium for family it doesnt change subscription on my acc but create new one with same email.(pic of that as attac...

  • Casual Listener
  • Hello i have my own acc through Facebook (with Premium), at home we decide to start using premium for family, after my dad invite me to premium for family it doesnt change subscription on my acc but...
  • itu_
  • Community Legend
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Want to get rid of free trial

Hey, I accidentally clicked on 7 day free trail and after my 7 days are up I will be charged from then onwards. How do I cancel my free trail. Many thanks

  • Casual Listener
  • Hey, I accidentally clicked on 7 day free trail and after my 7 days are up I will be charged from then onwards. How do I cancel my free trail. Many thanks
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

7 Day Free Trial on phone that had Spotify previously

I have bought a used phone from my brother, that has had and used the premium, I created an account and want to try the free trial but the app does not allow me! What can I do ??

  • Newbie
  • I have bought a used phone from my brother, that has had and used the premium, I created an account and want to try the free trial but the app does not allow me! What can I do ??
  • LordRollin
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Premium for Family- Who can share

Hi, My partenr and i both live at the same adress but are not 'family members' can we upgrade our accounts to one spotify premium for family account as we live at the same adress. i looked into it on Spotify help and some bits looked like we could an...

  • Newbie
  • Hi,   My partenr and i both live at the same adress but are not 'family members'   can we upgrade our accounts to one spotify premium for family account as we live at the same adress. ...
  • LordRollin
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Not able to change credit card

Hi, my account dosent let me to change the credit card because it says is not premium, but still got charge yesterday.Can someone help me to solve these please.

  • Casual Listener
  • Hi, my account dosent let me to change the credit card because it says is not premium, but still got charge yesterday. Can someone help me to solve these please.    
  • Turok3
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Solved!! charged three times - have premium for two of us, need to cancel my son's acct and add to ours

Hello,We have a premium account which my husband and i are on and would now like to cancel my son's account and add him to our family plan. In addition to the $14.99 premium charge and my son's $9.99 charge we are also being billed $11.99 in error-no...

  • Newbie
  • Hello, We have a premium account which my husband and i are on and would now like to cancel my son's account and add him to our family plan. In addition to the $14.99 premium charge and my son's $9....
  • LordRollin
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

End of free trial

Hi,I think my free trial ended yesterday and it now says I'm a premium member. I haven't been charged yet and would like to cancel it. If I cancel now will I still be charged in the future? If so, I may as well use it for the month.Thanks,Joe

  • Casual Listener
  • Hi, I think my free trial ended yesterday and it now says I'm a premium member. I haven't been charged yet and would like to cancel it. If I cancel now will I still be charged in the future? If so, ...
  • Zzzzz2
  • Casual Listener
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Spotify doesn't play offline playlist

I have Spotify premium and downloaded my playlist to play offline. I always go to offline mode after downloading all the songs I need. Recently, Spotify went online without my knowledge/consent/ I've been playing my songs in online mode without knowi...

  • Visitor
  • I have Spotify premium and downloaded my playlist to play offline. I always go to offline mode after downloading all the songs I need. Recently, Spotify went online without my knowledge/consent/ I've...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Charged for both student and normal premium

A while ago I upgraded to premium through UNiDAYS but it ran out so when I re updated it, it has been charging me for both the normal premium service (£9.99 per month) and the student premium (£4.99 per month) for the past couple of months. Why is th...

  • Newbie
  • A while ago I upgraded to premium through UNiDAYS but it ran out so when I re updated it, it has been charging me for both the normal premium service (£9.99 per month) and the student premium (£4.99 ...
  • LordRollin
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Not sure where else to post this...

My former roommate is using my debit card to pay for his Spotify Premium. I've asked him multiple times to cancel the subscription or remove my card as the payment method, but he refuses to listen. He will not return my phone calls or text messages. ...

  • Newbie
  • My former roommate is using my debit card to pay for his Spotify Premium. I've asked him multiple times to cancel the subscription or remove my card as the payment method, but he refuses to listen. H...
  • LordRollin
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription

I upgraded to premium and lost all of my songs in my library, any way I can get them back please???

  • Newbie
  • I upgraded to premium and lost all of my songs in my library, any way I can get them back please???
  • Tateferg
  • Casual Listener
  • 247 Views
  • 1 replies
  • 1 likes
  • 247 Views
  • 1 replies
  • 1 likes

Charged twice - two another payments

I have been charged twice this month . I have spotify premium and mypayment is 7,99 eur, but this month it was 7,99 and 5,99 eur at the same time. Why? Thank you so much. VERONICA

  • Regular
  • I have been charged twice this month . I have spotify premium and my payment is 7,99 eur, but this month it was 7,99 and 5,99 eur at the same time. Why? Thank you so much. VERONICA
  • Veruna00
  • Regular
  • 502 Views
  • 9 replies
  • 0 likes
  • Account
  • 502 Views
  • 9 replies
  • 0 likes

I subscribed to premium offer but it's not visible on my account

Hello, I received a 60 days premium offer that I subscribed to (giving credit card information).I get informed that I can unsubscribe whenever within the 2 months using my account -> subscription menu.But when I connect to my account : I still get pr...

  • Newbie
  • Hello,   I received a 60 days premium offer that I subscribed to (giving credit card information). I get informed that I can unsubscribe whenever within the 2 months using my account -> su...
  • leflem
  • Newbie
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Me han cobrado dos veces 9.99 eur. la misma mensualidad

Como dice el título me han cobrado dos veces el prémium de Spotify. Me lo han cobrado de forma automática, sin aviso, que si no miro lo que me van cobrando pago 20 euros. ¿Cuál es el problema? Además de que esto es una tomadura de pelo, ya es la segu...

  • Casual Listener
  • Como dice el título me han cobrado dos veces el prémium de Spotify. Me lo han cobrado de forma automática, sin aviso, que si no miro lo que me van cobrando pago 20 euros. ¿Cuál es el problema? Además...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

I was supposed to get 2 free years of spotify, but My premium membership expired after 6 months

My phone carrier is fido. When I activated my free spotify it said that I would get 2 free years of spotify premium, but my premium ended after 6 months. Help please.

  • Casual Listener
  • My phone carrier is fido. When I activated my free spotify it said that I would get 2 free years of spotify premium, but my premium ended after 6 months. Help please. 
  • Jacob
  • Community Legend
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes