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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

forgot i already paid

so i decided i didn't need my premium account and cancelled it a few minutes ago, only to find out i had already paid for this month. does this mean i just paid 9,99 for four days of premium? because my account has already changed into the regular ac...

  • Casual Listener
  • so i decided i didn't need my premium account and cancelled it a few minutes ago, only to find out i had already paid for this month. does this mean i just paid 9,99 for four days of premium? because...
  • KatesHere
  • Community Legend
  • 281 Views
  • 5 replies
  • 0 likes
  • 281 Views
  • 5 replies
  • 0 likes

Being charged twice a month

I'm being charged through my phone bill and my bank account I want too know why? And how I can get a refund

  • Newbie
  • I'm being charged through my phone bill and my bank account I want too know why? And how I can get a refund
  • Robert_W
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Premium to normal user

Does the tracks you have download while on premium will still be available for offline listening if I cancel my premium account?

  • Casual Listener
  • Does the tracks you have download while on premium will still be available for offline listening if I cancel my premium account?
  • carl00gratton
  • Casual Listener
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Rodgers 6 months free spotify

I just got a phone with Rodgers and they say I can get 6 month of free Spotify. How do I activate it?

  • Visitor
  • I just got a phone with Rodgers and they say I can get 6 month of free Spotify. How do I activate it?
  • LordRollin
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

I am being charged for a premium account when I am on a family plan

I noticed on my bank statement that I got charged $9.99 and the payment was titled Spotify P01F6E9861 Stockholm (anyone know what this means?)but I have a family membership that my husband bought and is in charge of. How do I stop these $9.99 payment...

  • Newbie
  • I noticed on my bank statement that I got charged $9.99 and the payment was titled Spotify P01F6E9861 Stockholm (anyone know what this means?) but I have a family membership that my husband bou...
  • Robert_W
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Premium member without access

I 've read 100s of solutions without success. Paid a bundle deal that includes Spotify Premium. When I go to download anothing, an ad pops up wanting to know if I want to upgrade to Premium! Of course I end up at square one again. All this worldly te...

  • Newbie
  • I 've read 100s of solutions without success. Paid a bundle deal that includes Spotify Premium. When I go to download anothing, an ad pops up wanting to know if I want to upgrade to Premium! Of cours...
  • Robert_W
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Unwarranted credit card charge

Hi,I had a 119.88$ charged on my credit card on 27/02/17and I'm really wondering where it came from. Especially since I called my carrier and they told me I still have Spotify Premium included with my deal till August 2017.Is there anyway you can loo...

  • Newbie
  • Hi, I had a 119.88$ charged on my credit card on 27/02/17and I'm really wondering where it came from. Especially since I called my carrier and they told me I still have Spotify Premium included wi...
  • LordRollin
  • Community Legend
  • 833 Views
  • 1 replies
  • 0 likes
  • 833 Views
  • 1 replies
  • 0 likes

Need Payment method to change country

Hello! I've been having a few problems with Spotify Premium as of late. Spotify is finally in Japan (thank God!). Before it came to Japan, I paid for Premium using a card in US. Now I've been told I'll be charged a tax fee for state tax but it's poin...

  • Newbie
  • Hello! I've been having a few problems with Spotify Premium as of late.  Spotify is finally in Japan (thank God!). Before it came to Japan, I paid for Premium using a card in US. Now I've been ...
  • LordRollin
  • Community Legend
  • 2765 Views
  • 1 replies
  • 0 likes
  • convenience store
    country
    Japan
    Premium
  • 2765 Views
  • 1 replies
  • 0 likes

premium

My son has two accounts. He forgot the password to the one so made a new one. I thought we switched everything over to the new one. I renewed premium and it went to the old account. How can I switch it to the new one without paying again?

  • Newbie
  • My son has two accounts. He forgot the password to the one so made a new one. I thought we switched everything over to the new one. I renewed premium and it went to the old account. How can I switch ...
  • Robert_W
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Help!

I hope someone can see this messageI checked my bank account and Spotify took 18.27 soles (Peruvian currency)So, my complaint is, I received an email stating that the monthly charge would be 16.90 soles.Who can help me with this?

  • Casual Listener
  • I hope someone can see this message I checked my bank account and Spotify took 18.27 soles (Peruvian currency) So, my complaint is, I received an email stating that the monthly charge would be 16.9...
  • Lizzy14
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Cancelar cobro por amazon premium

Hola, tenia contratado premium y se me paso la fecha para cancelar mi suscripcion y me cobraron el mes siguiente. Habria alguna forma de cancelar la suscripcion y que me devuelvan este mes que me cobraron? Gracias

  • Newbie
  • Hola, tenia contratado premium y se me paso la fecha para cancelar mi suscripcion y me cobraron el mes siguiente. Habria alguna forma de cancelar la suscripcion y que me devuelvan este mes que me cob...
  • OviiiOne
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Doble cobro a los miembros de mi plan familiar

Hace ya 6 meses que cambie mi cuenta a un plan familiar. El cobro de mi subscripción aumentó al cobro de un plan familiar, pero a los miembros de mi familia les siguen cobrando sus cuentas premium, sin embargo en su informacion de subscripción dice q...

  • Newbie
  • Hace ya 6 meses que cambie mi cuenta a un plan familiar. El cobro de mi subscripción aumentó al cobro de un plan familiar, pero a los miembros de mi familia les siguen cobrando sus cuentas premium, s...
  • OviiiOne
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! De Premium a Plan Familiar

Hola, sí yo ya tenía cuenta premium y un miembro de mi familia me invitó a ser parte del plan familiar, ¿se cancela automáticamente mi pago del plan Premium? O ¿cómo lo cancelo?

  • Casual Listener
  • Hola, sí yo ya tenía cuenta premium y un miembro de mi familia me invitó a ser parte del plan familiar, ¿se cancela automáticamente mi pago del plan Premium? O ¿cómo lo cancelo?
  • KatesHere
  • Community Legend
  • 802 Views
  • 3 replies
  • 0 likes
  • 802 Views
  • 3 replies
  • 0 likes

Spotify Premium Payment Failure: Update your payment details today

Hi, I received an email advising that my payment failed and I needed to update my card details. There is money in my account and hasn't been attempted to be taken.I've also received one today saying my subscription will be cancelled if I don't update...

  • Casual Listener
  • Hi,   I received an email advising that my payment failed and I needed to update my card details. There is money in my account and hasn't been attempted to be taken. I've also received one to...
  • Tray84
  • Casual Listener
  • 4189 Views
  • 2 replies
  • 0 likes
  • 4189 Views
  • 2 replies
  • 0 likes

Solved!! Premium for Family and Contact Us

Can I please flame here to say how pathetic Spotify is, especially when trying to contact Spotify over an issue concerning Family Premium service. The issue I have is that I have a Premiums Family account. When I try to sign up my family, Spotify ins...

  • Casual Listener
  • Can I please flame here to say how pathetic Spotify is, especially when trying to contact Spotify over an issue concerning Family Premium service.   The issue I have is that I have a Premiums ...
  • Hubo
  • Community Legend
  • 824 Views
  • 14 replies
  • 1 likes
  • 824 Views
  • 14 replies
  • 1 likes

Trouble signing up for premium

I am trying to sign up for premium but am having some issues. I am entering all the information correct but when I hit continue, it tells me to enter the expiration date on my card. I have entered it in the correct format several times and I still ge...

  • Casual Listener
  • I am trying to sign up for premium but am having some issues. I am entering all the information correct but when I hit continue, it tells me to enter the expiration date on my card. I have entered it...
  • Jacob
  • Community Legend
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

End of premium

Hi, I bought 3 months/0,99€ offer that ends yesterday. I cancelled my subcription today. Are they going to charge me the 10€ of now premium?

  • Casual Listener
  • Hi, I bought 3 months/0,99€ offer that ends yesterday. I cancelled my subcription today. Are they going to charge me the 10€ of now premium?
  • Jacob
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Cancelled 3 months ago and still getting charged

I came to China on January of 2017,therefore I wanted to Cancel my subscription. I did cancel it, and now that I've noticed that my bank is about to charge one more month of spotify. I came to the official site and realized that they charged me the 3...

  • Newbie
  • I came to China on January of 2017,therefore I wanted to Cancel my subscription. I did cancel it, and now that I've noticed that my bank is about to charge one more month of spotify. I came to the of...
  • Jacob
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Won't except expiration month when updating billing info

When I try to update my billing information it keep on kicking back with " enter expiration month" in a red box, I have entered all the formats I could think of, tried 2 different cards, manually entered info and scanned info....what's the problem?.....

  • Casual Listener
  • When I try to update my billing information it keep  on kicking back with " enter expiration month" in a red box, I have entered all the formats I could think of, tried 2 different cards, manual...
  • Jacob
  • Community Legend
  • 200 Views
  • 3 replies
  • 0 likes
  • 200 Views
  • 3 replies
  • 0 likes