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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69737 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133921 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
71543 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254815 Views
156 replies
13 likes
I am part of Premium Family. Can I opt out or cancel my subscription without referring it to the owner? If yes, will the owner be notified of my opting out?
I am part of Premium Family. Can I opt out or cancel my subscription without referring it to the owner? If yes, will the owner be notified of my opting out?
Casual Listener
1181 Views
2 replies
0 likes
Hi Spotify team,I just recently checked my bank statement and saw that I was charged the family premium (17.99) which is fine but I was also charged again a few days later for standard premium (11.99). I've checked my account receipts and it only sta...
Hi Spotify team, I just recently checked my bank statement and saw that I was charged the family premium (17.99) which is fine but I was also charged again a few days later for standard premium (11....
174 Views
0 replies
0 likes
I suddenly can't log in at my Spotify premium. It acts as if I'm in a foreign country. While I'm just in Italy where I live.
I suddenly can't log in at my Spotify premium. It acts as if I'm in a foreign country. While I'm just in Italy where I live.
Regular
622 Views
6 replies
0 likes
I can't change my account back to premium? I pay £12.99 every month I can't even use my speaker
I can't change my account back to premium? I pay £12.99 every month I can't even use my speaker
156 Views
0 replies
0 likes
Mi cuenta es premium pero al iniciar sesion en facebook, no me aparece Premium, que puedo hacer?
Mi cuenta es premium pero al iniciar sesion en facebook, no me aparece Premium, que puedo hacer?
177 Views
0 replies
0 likes
Adquirí el programa de 30 días gratis de spotify premium, lo cancelé a los 20 días (es decir antes de que cumpliera los 30 días). Me mandaron un correo diciendo que mi cuenta premium estaba cancelada y ya revisé varias veces y ya tengo el spotify en ...
Adquirí el programa de 30 días gratis de spotify premium, lo cancelé a los 20 días (es decir antes de que cumpliera los 30 días). Me mandaron un correo diciendo que mi cuenta premium estaba cancelada...
187 Views
0 replies
0 likes
Hace 4 días estoy intentando realizar al pago de la suscripción premium, ya que el mes pasado no pude realizarlo. Al intentar pagar con la tarjeta de credito me arroja el siguiente mensaje.Ups, parece que tu tarjeta o proveedor de pago están teniendo...
Hace 4 días estoy intentando realizar al pago de la suscripción premium, ya que el mes pasado no pude realizarlo. Al intentar pagar con la tarjeta de credito me arroja el siguiente mensaje. Ups...
Newbie
193 Views
1 replies
0 likes
I had a premium subscription in two phones with different downloads in each one. When I got family subscription, I lost all downloads from one of the phones and cant acces this downloads with my husbands new accout. How do I get my downloads with my ...
I had a premium subscription in two phones with different downloads in each one. When I got family subscription, I lost all downloads from one of the phones and cant acces this downloads with my husb...
164 Views
0 replies
0 likes
I pay for premium every month. Songs will not play without wifi. Downloaded or not. What's up?
I pay for premium every month. Songs will not play without wifi. Downloaded or not. What's up?
Spotify Star
219 Views
1 replies
0 likes
I don't have an account yet. How do I take advantage of using both the 3 first months at .99 and then use the student discount at 4.99 instead of going to 9.99 or whatever. .?
I don't have an account yet. How do I take advantage of using both the 3 first months at .99 and then use the student discount at 4.99 instead of going to 9.99 or whatever. .?
Community Legend
252 Views
1 replies
0 likes
I checked my bank account and I saw they took twice price for the student premium and also I don't have premium account yet.
I checked my bank account and I saw they took twice price for the student premium and also I don't have premium account yet.
Community Legend
254 Views
1 replies
0 likes
Hello. I trying to buy the 3 months for $9.99 premium but it's saying I'm not eligible for that subscription and I don't understand why. Can you please help me understand why this is happening? Thank you so much.
Hello. I trying to buy the 3 months for $9.99 premium but it's saying I'm not eligible for that subscription and I don't understand why. Can you please help me understand why this is happening? Thank...
Community Legend
1362 Views
1 replies
0 likes
I didn't have enough money on my bank account this month to pay my spotify's premium account. Now I'm back to free version and my bank account will be recharged with enough money next monday. If I want to come back to premium, will spotify do it auto...
I didn't have enough money on my bank account this month to pay my spotify's premium account. Now I'm back to free version and my bank account will be recharged with enough money next monday. If I wa...
Community Legend
403 Views
1 replies
0 likes
Good afternoon. I had premium plan, and one of my parents in my house decided to change to a Familiar one. My question is: Spotify still takes the fee, the taxe of premium plan of my credit card, or now I´m free and the taxes will be discounted in my...
Good afternoon. I had premium plan, and one of my parents in my house decided to change to a Familiar one. My question is: Spotify still takes the fee, the taxe of premium plan...
Community Legend
316 Views
1 replies
0 likes
Entre a mi cuenta para adquirir la promocion de 3 meses por 9 pesos y al realizar la compra se me cobró dos pagos y la cuenta quedo sin premium.
Entre a mi cuenta para adquirir la promocion de 3 meses por 9 pesos y al realizar la compra se me cobró dos pagos y la cuenta quedo sin premium.
146 Views
0 replies
0 likes
Last month I started a Family account (may 3rd) everything was good for me and my family members, before the first month (may 30th) was complete my account and my family's accounts changed to free like I'd never paid but Spotify charged me again!! Li...
Last month I started a Family account (may 3rd) everything was good for me and my family members, before the first month (may 30th) was complete my account and my family's accounts changed to free li...
Casual Listener
218 Views
1 replies
0 likes
I signed up for spotify 3 month premium for €0.99 on Friday 01/06/2017 and used the wrong email address to do so when iogged into the account again after changing my email address I lost my 3 month subscription can anyone help me with this
I signed up for spotify 3 month premium for €0.99 on Friday 01/06/2017 and used the wrong email address to do so when iogged into the account again after changing my email address I lost my 3 month s...
157 Views
0 replies
0 likes
I just subscribed with the 3 months for €0.99 and when I look at my paypal account it says that €0.99 has been deducted from my account towards spotify premium. But when I log onto spotify is still says i'm a free user.
I just subscribed with the 3 months for €0.99 and when I look at my paypal account it says that €0.99 has been deducted from my account towards spotify premium. But when I log onto spotify is still s...
208 Views
0 replies
1 likes
Hi,I was changing my bank - had ZUNO now changed to mBank. The payment doesn't want to work for me for some reason - tried it couple of times on 3 different days but all the time there was an error about my "card provider having a bad day". It asks m...
Hi, I was changing my bank - had ZUNO now changed to mBank. The payment doesn't want to work for me for some reason - tried it couple of times on 3 different days but all the time there was an err...
201 Views
0 replies
0 likes
I'm French, so sorry for my english. I have Spotify premium with Base (in Belgium).I stop this subscription the last month but I have always Spotify Premium. How stop that ? Thanks for answer
I'm French, so sorry for my english. I have Spotify premium with Base (in Belgium). I stop this subscription the last month but I have always Spotify Premium. How stop that ? &nbs...
173 Views
0 replies
0 likes
