Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 90235 Views
- 56 replies
- 5 likes
- 90235 Views
- 56 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11365 Views
- 24 replies
- 2 likes
- 11365 Views
- 24 replies
- 2 likes
Premium only works on 1 device
So i pay monthly for premium which works on my laptop but i still get ads and can't download on my ipad or mobile?All via the same log in.How do i get the premium to sync across the three devices?H x
- So i pay monthly for premium which works on my laptop but i still get ads and can't download on my ipad or mobile? All via the same log in. How do i get the premium to sync across the three dev...
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- Community Legend
- 238 Views
- 2 replies
- 0 likes
- 238 Views
- 2 replies
- 0 likes
Re: I bought Premium for students, they charged me but I do not have Premium
I've got the same problem. Still don't have Premium but has been charged.
- I've got the same problem. Still don't have Premium but has been charged.
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- Regular
- 223 Views
- 4 replies
- 0 likes
- 223 Views
- 4 replies
- 0 likes
Charged although I cancelled
I cancelled my subscription 3 days before it was due to be taken out, I struggled to do so on the app as there is no option to do it, so I logged onto the desktop site and cancelled it, but Spotify have still taken £9.99. HOW DO I CANCEL THIS AND GET...
- I cancelled my subscription 3 days before it was due to be taken out, I struggled to do so on the app as there is no option to do it, so I logged onto the desktop site and cancelled it, but Spotify h...
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- Community Legend
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Re: They charged me without getting the premium, what do i do?
I have the same problem, I am getting a charge every month but my account says "free". i have checked twice and no receipt is on my inbox or spam. No other accounts according to your manual.How can I stop receiving this charge (or get the premium acc...
- I have the same problem, I am getting a charge every month but my account says "free". i have checked twice and no receipt is on my inbox or spam. No other accounts according to your manu...
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- Community Legend
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Cancelling Premium Subscription and Availability of Music Thereafter
Hey all, So I've been reading up about downgrading my subscription and I'm still a little unsure as to how it works with the offline availability of my music. I'm going to pay for my month's worth of premium subscription coming up shortly. After that...
- Hey all, So I've been reading up about downgrading my subscription and I'm still a little unsure as to how it works with the offline availability of my music. I'm going to pay for my month's...
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- Community Legend
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Get charged twice in two months.
Hello!I got charged twice a month, for two months now.How I can fix it?Thank you
- Hello! I got charged twice a month, for two months now. How I can fix it? Thank you
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- Community Legend
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Error Message When Try To Cancel Premium Subscription: Page Not Available
Our credit card expired, so our Premium account could not be renewed. We want to switch to a Free account. When I logged into our Premium account, clicked on Subscriptions, and then clicked on Cancel Premium and Convert To a Free Account, I receive a...
- Our credit card expired, so our Premium account could not be renewed. We want to switch to a Free account. When I logged into our Premium account, clicked on Subscriptions, and then clicked ...
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- Community Legend
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Payment
I payed with my credit card twice and Spotify still doesn't charge it, my credit cards have no problem, but still Spotify will not update my account, I have the family plan.
- I payed with my credit card twice and Spotify still doesn't charge it, my credit cards have no problem, but still Spotify will not update my account, I have the family plan.
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- Community Legend
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Spotify Saudi Arabia
i, I'm living here in Saudi Arabia for work. I would like to make a premium account for my spotify and catch the 9.99$ for 1 month as well. I'm using a free account now, But everytime I tried to subscribe for premium using my paypal account it just k...
- i, I'm living here in Saudi Arabia for work. I would like to make a premium account for my spotify and catch the 9.99$ for 1 month as well. I'm using a free account now, But everytime I tried to subs...
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- Spotify Star
- 1130 Views
- 1 replies
- 0 likes
- 1130 Views
- 1 replies
- 0 likes
Unsubscribe Premium
I have now "unsubscribed" twice, but the payment has just been taken from my account again. My account said I was subscribed, again, and I have unsubscribed, again
- I have now "unsubscribed" twice, but the payment has just been taken from my account again. My account said I was subscribed, again, and I have unsubscribed, again
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- Community Legend
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
i can't change my premium account
I I unfortunately came to press accept for a premium account, and now I can choose songs myself, but I do not know how to turn it off? Since I do not want to pay ... please help
- I I unfortunately came to press accept for a premium account, and now I can choose songs myself, but I do not know how to turn it off? Since I do not want to pay ... please help
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- Community Legend
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Paid for premium, but its not going through
I am a student and paid for the student premium, but I am still constantly getting ads and offers to upgrade to premium. I know it went through since it was charged to my bank as well as sending me the online receipt. When I go into my account settin...
- I am a student and paid for the student premium, but I am still constantly getting ads and offers to upgrade to premium. I know it went through since it was charged to my bank as well as sending me t...
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- Community Legend
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
CAN'T USE PREMIUM
Just 1 hour ago I was using my spotify premium but after 1 hour I use spotify again but I don't have my premium. Tried reinstalling, log in , out, and restart ipad
- Just 1 hour ago I was using my spotify premium but after 1 hour I use spotify again but I don't have my premium. Tried reinstalling, log in , out, and restart ipad
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- Community Legend
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Problems with Spotify premium abroad
So, I have a premium account with a Brazilian card. In the moment, I'm in the middle of a gap semester abroad . At the beginning I had no problems whatsoever to access the account. However, I recently changed my telephone and can't access my Spotify ...
- So, I have a premium account with a Brazilian card. In the moment, I'm in the middle of a gap semester abroad . At the beginning I had no problems whatsoever to access the account. However, I recentl...
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- 179 Views
- 0 replies
- 0 likes
- 179 Views
- 0 replies
- 0 likes
Student discount charged but not working
Hey guys i applied for the student discount in australia for $5.99 per month, i was charged the fee twice to my accont and still dont have access to premium. The charges have been pending for over a week and a half and dont appear to be going anywher...
- Hey guys i applied for the student discount in australia for $5.99 per month, i was charged the fee twice to my accont and still dont have access to premium. The charges have been pending for over a ...
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- Community Legend
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Unable to switch countries
I recently moved from Australia to Hong Kong for six months and when i arrived, decided to cut some expenses and unsubscribed from spotify premium. But i missed the music too much! When i tried to log back in, i first had to change my location to hon...
- I recently moved from Australia to Hong Kong for six months and when i arrived, decided to cut some expenses and unsubscribed from spotify premium. But i missed the music too much! When i tried to lo...
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- 205 Views
- 0 replies
- 0 likes
- 205 Views
- 0 replies
- 0 likes
Billed twice - Credit Card and Network provider
Help pls. I just checked my monthly billing with my network provider. I noticed that they've been charging me monthly for a spotify subs whereas I also pay this thru my credit card. What to do?! I already contacted my network and still waiting for th...
- Help pls. I just checked my monthly billing with my network provider. I noticed that they've been charging me monthly for a spotify subs whereas I also pay this thru my credit card. What to do?! I al...
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- 120 Views
- 0 replies
- 0 likes
- 120 Views
- 0 replies
- 0 likes
Payment for an account while on study abroad
So, here goes the situation: I want to upgrade to Premium on a Spotify account that was originally based in Germany, and pay the student account because I am studying. However, I am currently studying abroad in Japan, and thus the account is moved to...
- So, here goes the situation: I want to upgrade to Premium on a Spotify account that was originally based in Germany, and pay the student account because I am studying. However, I am currently studyin...
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- 139 Views
- 0 replies
- 0 likes
- 139 Views
- 0 replies
- 0 likes
Charged for Student Premium
I was charged $7.49NZD for the student discount on premium. But I hadn't completed the application, as I couldn't find the appropriate documents to upload to prove I am a student. Although I was charged, I still didn't have premium on My Spotify. I'v...
- I was charged $7.49NZD for the student discount on premium. But I hadn't completed the application, as I couldn't find the appropriate documents to upload to prove I am a student. Although I was char...
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- Spotify Star
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
My Free 7 days trial overrides Fido subscription
Hi,I called Fido to get my 6 months subscription and they said since I have activated my 7 days Premium trial, Fido can't activate it. So they said I should contact Spotify customer service to help me with it.
- Hi, I called Fido to get my 6 months subscription and they said since I have activated my 7 days Premium trial, Fido can't activate it. So they said I should contact Spotify customer service to help...
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- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes