Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62469 Views
- 43 replies
- 3 likes
- 62469 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
I have been charged twice today april 23.
I got a message I had to update my card, and when I did that I saw that I had been charged twice for this month.When will I get the money back?Ingrid
- I got a message I had to update my card, and when I did that I saw that I had been charged twice for this month. When will I get the money back? Ingrid
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- Spotify Star
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
Changing from premium to student discount
Hey guys,I've changed from Premium account to student but i've payed twice this month. How can i get my money back?Tks.
- Hey guys, I've changed from Premium account to student but i've payed twice this month. How can i get my money back? Tks.
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- Spotify Star
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Solved!! Payment Failed
Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day). I've tried:- Credit cards from all four major issuers- Different browsers (desktop, mobile; with ad blocker disabled) I'm still g...
- Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day). I've tried: - Credit cards from all four major issuers - Diff...
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- Community Legend
- 4874 Views
- 5 replies
- 1 likes
- 4874 Views
- 5 replies
- 1 likes
Paid the subscription in wrong amount
I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I forgot the amount that I should send. I kept going se...
- I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I fo...
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- Community Legend
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Going round in circles trying to upgrde to premium
I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fine) I complete my paypal log ins and then it takes ...
- I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fi...
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- Community Legend
- 253 Views
- 3 replies
- 0 likes
- 253 Views
- 3 replies
- 0 likes
I can't add someone to my family plan
Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help
- Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help
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- Community Legend
- 244 Views
- 1 replies
- 0 likes
- 244 Views
- 1 replies
- 0 likes
charged premium student but still not in premium
i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the list so i cant acquired my premium student but you...
- i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the...
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- Community Legend
- 261 Views
- 2 replies
- 0 likes
- 261 Views
- 2 replies
- 0 likes
Premium payment
Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.
- Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.
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- Community Legend
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Can't activate my Premium subscription
Hello everyone. In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that there was a problem with the card. A couple of days later I noti...
- Hello everyone. In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that ther...
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- Spotify Star
- 379 Views
- 1 replies
- 0 likes
- 379 Views
- 1 replies
- 0 likes
Solved!! Family premium
I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the two premium subscriptions + the family premium if ...
- I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the...
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- Spotify Star
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
Solved!! I can't pay for make Premium
Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your credit card.". How we solve this problem?
- Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your c...
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- Community Legend
- 478 Views
- 7 replies
- 0 likes
- 478 Views
- 7 replies
- 0 likes
Trying to Go Premium
Hi I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then a blank page opens and nothing happens.Any ideas about why ...
- Hi 🙂 I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then ...
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- Community Legend
- 734 Views
- 22 replies
- 0 likes
- 734 Views
- 22 replies
- 0 likes
My premium account was upgraded to family premium, why?
I noticed a higher charged on my PayPal statement and discovered that this month my account was upgraded to premium family. Why?
- I noticed a higher charged on my PayPal statement and discovered that this month my account was upgraded to premium family. Why?
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- Casual Listener
- 382 Views
- 4 replies
- 0 likes
- 382 Views
- 4 replies
- 0 likes
Account hacked and upgraded to family
I love my Spotify account, I really do, but this is absolutely ridiculous. My account was compromised, the email changed more than once, AND it was upgraded to Premium Family from Premium for which I was charged.I have received no help from Spotify i...
- I love my Spotify account, I really do, but this is absolutely ridiculous. My account was compromised, the email changed more than once, AND it was upgraded to Premium Family from Premium for which I...
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- Spotify Star
- 365 Views
- 3 replies
- 0 likes
- 365 Views
- 3 replies
- 0 likes
Abbonamento sospeso
Salve,Essendo nuovo cliente avevo usufruito del mese gratuito sul mio account, dopo di che decido di fare upgrade attraverso una gift card del valore di 60€ (sei mesi), nonostante sia andata a buon fine dicendo che l abbonamento sarebbe scaduto il 10...
- Salve, Essendo nuovo cliente avevo usufruito del mese gratuito sul mio account, dopo di che decido di fare upgrade attraverso una gift card del valore di 60€ (sei mesi), nonostante sia andata a buon...
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- Spotify Star
- 354 Views
- 1 replies
- 0 likes
- 354 Views
- 1 replies
- 0 likes
Student Discount Payment
How do you pay for your subscription if you do not have a credit card? I think Spotify should address this issue since they are having a "student discount payment" scheme yet students my age doesn't usually have their own credit card. How could this ...
- How do you pay for your subscription if you do not have a credit card? I think Spotify should address this issue since they are having a "student discount payment" scheme yet students my age doesn't ...
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- Spotify Star
- 387 Views
- 1 replies
- 0 likes
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discounteasyPaymentStudent
- 387 Views
- 1 replies
- 0 likes
no me llega el correo de sheerID
ya mande el documento donde acredit QUE SOY ESTUDIANTE pero no mellega ningun correo y ya me descontaron los 49 pesos,cuanto tarda en llegar o que hago
- ya mande el documento donde acredit QUE SOY ESTUDIANTE pero no mellega ningun correo y ya me descontaron los 49 pesos, cuanto tarda en llegar o que hago
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- Spotify Star
- 665 Views
- 1 replies
- 0 likes
- 665 Views
- 1 replies
- 0 likes
Subscription
I'm definitley paying for Premium because I'm getting charged for it. But when I've logged back in my account says its on Free and doesn't give me any of the Premium Please help
- I'm definitley paying for Premium because I'm getting charged for it. But when I've logged back in my account says its on Free and doesn't give me any of the Premium Please help
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- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Paying for an account that I don't need..
When I signed up for Spotify awhile ago, I created several different accounts (pretty sure I made 3-4 with different emails for each one..I don't know why). Recently I upgraded one of my accounts to premium, but I'm being charge twice as much. I've t...
- When I signed up for Spotify awhile ago, I created several different accounts (pretty sure I made 3-4 with different emails for each one..I don't know why). Recently I upgraded one of my accounts to ...
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- Community Legend
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
I'm paying for premium but my account says free
I've been a premium user, but for some reason my account turned into free two months ago. I still pay for premium but I can't access it.
- I've been a premium user, but for some reason my account turned into free two months ago. I still pay for premium but I can't access it.
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes