Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
72996 Views
19 replies
98 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
136183 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
77414 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
262513 Views
157 replies
13 likes
Ya pague la cuenta familiar y no se activa
Ya pague la cuenta familiar y no se activa
Newbie
466 Views
1 replies
0 likes
I started the free trial on March 28 and it's supposed to last 60 days, but I was already charfed for a month.
I started the free trial on March 28 and it's supposed to last 60 days, but I was already charfed for a month.
Community Legend
497 Views
3 replies
0 likes
Olha gnt, eu sou spoty premiun n sei pq eu n consigo mais entrar na conta como premiun sendo q ta tudo pago, oq eu faço?!
Olha gnt, eu sou spoty premiun n sei pq eu n consigo mais entrar na conta como premiun sendo q ta tudo pago, oq eu faço?!
346 Views
0 replies
0 likes
Can i use my paypal.me link for spotify premium upgrade?Help
Can i use my paypal.me link for spotify premium upgrade? Help
Spotify Star
439 Views
1 replies
0 likes
i did trial. canceled before 30 days. i was still charged. NO ONE TO CONTACT. THIS IS SO LOUSY. I WANT MY MONEY BACK. GIVE PPL ACCESS TO A HUMAN. AND HAVE GOOD CUSTOMER SERVICE. IM SO UPSET.
i did trial. canceled before 30 days. i was still charged. NO ONE TO CONTACT. THIS IS SO LOUSY. I WANT MY MONEY BACK. GIVE PPL ACCESS TO A HUMAN. AND HAVE GOOD CUSTOMER SERVICE. IM SO UPSET.
Community Legend
288 Views
1 replies
0 likes
I called to ask that my Premium account be closed prior to the 3 month trial. It was not closed. I contacted Spotify to complain. They apologized and said they would refund the April dues. I see now that those dues were not recinded and the May due w...
I called to ask that my Premium account be closed prior to the 3 month trial. It was not closed. I contacted Spotify to complain. They apologized and said they would refund the Apri...
Community Legend
256 Views
1 replies
0 likes
@AskRockStars hye,im from malaysia.. i win a prize from coca cola..my prize is premium code for spotify acc...My question is how to enter/redeem my code? On which menu?
@AskRockStars hye,im from malaysia.. i win a prize from coca cola..my prize is premium code for spotify acc... My question is how to enter/redeem my code? On which menu?
Casual Listener
1389 Views
2 replies
0 likes
Hey I just bought premium for 3 months. I got it confirmed by an email sent to me telling me that it was done and all but when i go into spotify on my phone and try to pick a song or skip it doesnt work. It says i need to buy premium. Ive dubble chec...
Hey I just bought premium for 3 months. I got it confirmed by an email sent to me telling me that it was done and all but when i go into spotify on my phone and try to pick a song or skip it...
Spotify Star
345 Views
1 replies
0 likes
Info: I have only used the 1 month free trial on my account. I have never signed up to premium before So I dont know from what page I clicked the "3 month 99p premium offer", but when the page opened at the top it said something like "you are not eli...
Info: I have only used the 1 month free trial on my account. I have never signed up to premium before So I dont know from what page I clicked the "3 month 99p premium offer", but when the pa...
Spotify Star
640 Views
5 replies
0 likes
How can I change my payment information without using google. Please its urgent.
How can I change my payment information without using google. Please its urgent.
Spotify Star
246 Views
1 replies
0 likes
Olá, Fui convidado pelo meu irmão a um tempo atrás para o Spotify (ele assinou o plano família). Cliquei no link e entrei no Spotify. Depois de um tempo, percebi que a minha conta continuava Free (não sabia que precisava colocar um código na página d...
Olá, Fui convidado pelo meu irmão a um tempo atrás para o Spotify (ele assinou o plano família). Cliquei no link e entrei no Spotify. Depois de um tempo, percebi que a minha conta continuava...
989 Views
0 replies
0 likes
This is my third contact regarding this same issue. I have been charged twice this month for service, first on 5/22/2017, then again on 5/29/2017. Neither of these charges are pending, but instead both were deducted in the amount of $9.99. I have als...
This is my third contact regarding this same issue. I have been charged twice this month for service, first on 5/22/2017, then again on 5/29/2017. Neither of these charges are pending, but instead bo...
Community Legend
1871 Views
3 replies
0 likes
Whenever I try to purchase premium with paypal, it directs me to the paypal page. But after I click purchase, it directs me back to the payment methods page. Please help
Whenever I try to purchase premium with paypal, it directs me to the paypal page. But after I click purchase, it directs me back to the payment methods page. Please help
Spotify Star
1226 Views
3 replies
0 likes
I have a premium account but bought through the App Store and I'm billed via iTunes every month. I acquired some Spotify gift cards recently and not sure how to apply them to my account given how I have my account set up. Anyone have an idea?
I have a premium account but bought through the App Store and I'm billed via iTunes every month. I acquired some Spotify gift cards recently and not sure how to apply them to my account given how I h...
Spotify Star
1029 Views
1 replies
0 likes
Bought a premium family subscription, but even though my family only had a basic account it will not let them upgrade using the link I gave them.
Bought a premium family subscription, but even though my family only had a basic account it will not let them upgrade using the link I gave them.
Community Legend
1057 Views
1 replies
0 likes
I have paid the promo but I'm still free account.I received the sms from my bank with the 0,99 addebit confirmed. Thanks
I have paid the promo but I'm still free account. I received the sms from my bank with the 0,99 addebit confirmed. Thanks
Community Legend
986 Views
1 replies
0 likes
Hi.I feel so rip off. You offer in your webpage to get Premium for 0,99 cents and you charged me 9,99€. I would like my money back and an explanation. Thank you
Hi. I feel so rip off. You offer in your webpage to get Premium for 0,99 cents and you charged me 9,99€. I would like my money back and an explanation. Thank you
Spotify Star
963 Views
1 replies
0 likes
I cant even register when my credit was enought for the payment
I cant even register when my credit was enought for the payment
Community Legend
1026 Views
1 replies
0 likes
Hi Spotify community!Just a quick question;Ive read that if cancel my premium subscription my account details will only be available for re-activation for up to 3 months.Will my account be deleted completely or will it revert to a free account? Furth...
Hi Spotify community! Just a quick question; Ive read that if cancel my premium subscription my account details will only be available for re-activation for up to 3 months. Will my account be de...
Roadie
976 Views
1 replies
0 likes
I follow the steps, select the payment method and after that Im redirected to the same screen to authorize the payment... I did that several times, so now Im worried to have pay more than once. And I still have NO Premium.
I follow the steps, select the payment method and after that Im redirected to the same screen to authorize the payment... I did that several times, so now Im worried to have pay more than once. And I...
Spotify Star
1197 Views
6 replies
0 likes
