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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16951 Views
  • 27 replies
  • 4 likes
  • 16951 Views
  • 27 replies
  • 4 likes

Solved!! Paid for spotify student Premium but I wasn't logged in or on the program but still got charged.

I recently just saw there was student discount for premium so i decieded to do some research on it. But silly me realised I wasn't logged in or on the program when I made my payment. I was just on my browser and it put the payment thought with no fur...

  • Newbie
  • I recently just saw there was student discount for premium so i decieded to do some research on it. But silly me realised I wasn't logged in or on the program when I made my payment. I was just on my...
  • carl_harris
  • Roadie
  • 857 Views
  • 1 replies
  • 0 likes
  • 857 Views
  • 1 replies
  • 0 likes

problème de pays pour l'inscription à Premium

Bonjour, j'habite en Suisse et ma carte Visa est française... Lorsque j'essaye de m'inscrire à Premium, Spotify me propose donc de "changer de pays" de la Suisse pour la France....Est-ce que Spotify fonctionnera tout de même si je suis sur un compte ...

  • Newbie
  • Bonjour, j'habite en Suisse et ma carte Visa est française... Lorsque j'essaye de m'inscrire à Premium, Spotify me propose donc de "changer de pays" de la Suisse pour la France.... Est-ce que Spotif...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Superuser Contribution I Got charged three times and still I don't have premium

Hello.I have a large problem with my spotify or to be exact i have been charged for spotify premium three times in same day (13th may) and i have no premium or money or no anything.Can anybody help me with this kind of problem?

  • Casual Listener
  • Hello. I have a large problem with my spotify or to be exact i have been charged for spotify premium three times in same day (13th may) and i have no premium or money or no anything. Can anybody he...
  • Juicijs
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Buy using mol

I lived in malaysia . There is an offer for 3 months subsrcription for only RM14.90 but why i cant subscribe for 3 months ? And another thing is Ive already subsribe for 1 months but my account still didnt go premium ..

  • Newbie
  • I lived in malaysia . There is an offer for 3 months subsrcription for only RM14.90 but why i cant subscribe for 3 months ? And another thing is Ive already subsribe for 1 months but my account still...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Premium subscription

I am currently a premium subscriber to 4 June 17. I cancelled my subscription through Apple. I understand that it is cheaper to have an account directly with Spotify. If this is the case can you please tell me how to re-subscribe

  • Newbie
  • I am currently a premium subscriber to 4 June 17. I cancelled my subscription through Apple. I understand that it is cheaper to have an account directly with Spotify. If this is the case can you plea...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Cant buy the promo for 3 month 0.99$

HeyI wanted to buy the promo for my litte brother but when i tryed to buy it i couldnt.This is a brand new acount i made for him, i have bought the promo before on my own account alonge time ago. When i try to buy it, it says that i have purches a si...

  • Newbie
  • Hey I wanted to buy the promo for my litte brother but when i tryed to buy it i couldnt. This is a brand new acount i made for him, i have bought the promo before on my own account alonge time ago....
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

3 months promo but only get 1 month?

Please help me, I just click the banner for 3 months promo but its appear only for 1 month.sorry for my bad english n please answer me how to fix this

  • Newbie
  • Please help me, I just click the banner for 3 months promo but its appear only for 1 month. sorry for my bad english n please answer me how to fix this
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Charged after switching to free

I was trying to switch my Premium subscription to the student discount, and ended up cancelling my subscription completely because it wouldn't work. It says I have Spotify Free on my account, yet I was charged the $4.99 student charge anyways, after ...

  • Casual Listener
  • I was trying to switch my Premium subscription to the student discount, and ended up cancelling my subscription completely because it wouldn't work. It says I have Spotify Free on my account, yet I w...
  • Jacob
  • Community Legend
  • 1511 Views
  • 3 replies
  • 0 likes
  • 1511 Views
  • 3 replies
  • 0 likes

spotify premium help

i got the 3 month for 99 cents but it didnt go through so i dont have premium help

  • Newbie
  • i got the 3 month for 99 cents but it didnt go through so i dont have premium help  
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

problemas con suscripcion de sony play station

tengo la cuenta de spotify vinculada a sony la PSN, la cuenta de PSN la no la tengo no se cual es, intente ingresar la misma cuenta de spofity en la cuenta actual de PSN pero ahora me dice que esta vinculada a una cuenta ya creada en en la PSN, hable...

  • Newbie
  • tengo la cuenta de spotify vinculada a sony la PSN, la cuenta de PSN la no la tengo no se cual es, intente ingresar la misma cuenta de spofity en la cuenta actual de PSN pero ahora  me dice que ...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

PROBLEMAS NA ASSINATURA DO PREMMIUM

Eu boto todos dados corretosobre e diz que o serviço ou o cartão não estão em um dia bom, já tentei com vários cartões e n funcionou. Vocês estão com algum problema no sistema ?

  • Newbie
  • Eu boto todos dados corretosobre e diz que o serviço ou o cartão não estão em um dia bom, já tentei com vários cartões e n funcionou. Vocês estão com algum problema no sistema ?
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

New subscription

I have just subscribed to 'premium' after using free spotify for some time. Do I need to delete the old (free) app from my phone and ipad and re-download the premium app? When I've tried to download the new version, it is asking me to subscribe, but ...

  • Newbie
  • I have just subscribed to 'premium' after using free spotify for some time.  Do I need to delete the old (free) app from my phone and ipad and re-download the premium app?  When I've tried ...
  • 363 Views
  • 0 replies
  • 0 likes
  • 363 Views
  • 0 replies
  • 0 likes

Superuser Contribution spotify premium - WONT WORK

i have a visa debit card with enough money for the subscription and i am putting in the correct information to create a premium spotify account but everytime i try it comes up with 'invalid credit card number'.

  • Newbie
  • i have a visa debit card with enough money for the subscription and i am putting in the correct information to create a premium spotify account but everytime i try it comes up with 'invalid credit ca...
  • MonicaM_Bogota
  • Roadie
  • 395 Views
  • 1 replies
  • 0 likes
  • Premium 3 Month Trial
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Oops, seems your card or payment provider is having a bad day."

I am tired of this error. Approximately, ONE month pass but still get same problem: "Oops, seems your card or payment provider is having a bad day." . I know, my credit card not have any problem. I can shoping other places. What can we do?

  • Regular
  • I am tired of this error. Approximately, ONE month pass but still get same problem: "Oops, seems your card or payment provider is having a bad day." . I know, my credit card not have any problem. I c...
  • AlpYuktug
  • Regular
  • 511 Views
  • 2 replies
  • 0 likes
  • 511 Views
  • 2 replies
  • 0 likes

university account (payment problem)

Hello. I few minutes ago i tried to register me in the university account.I tried it twice, but finally i prefered sign in in the regular account (for $99).I checked my bank statement, and realized that i have two charges of (university account) to m...

  • Newbie
  • Hello.  I few minutes ago i tried to register me in the university account. I tried it twice, but finally i prefered sign in in the regular account (for $99). I checked my bank statement, and...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Superuser Contribution Dos pagos premium

Hola, consulto por que tengo dos pagos a cuentas premium. ¿Con los numeros con que estan identificados se podria saber que cuenta es?Spotify P025DE8799Spotify P0254E6163

  • Newbie
  • Hola, consulto por que tengo dos pagos a cuentas premium. ¿Con los numeros con que estan identificados se podria saber que cuenta es? Spotify P025DE8799 Spotify P0254E6163   
  • MonicaM_Bogota
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alta plan familiar

Tenía un plan familiar y al pagarlo nuevamente no pueden tener los beneficios, ya me cobraron pero mis familiares les.apareve que no está asociada la cuenta, al mandar la invitación no se puede ayúdenme por favor

  • Newbie
  • Tenía un plan familiar y al pagarlo nuevamente no pueden tener los beneficios, ya me cobraron pero mis familiares les.apareve que no está asociada la cuenta, al mandar la invitación no se puede ayúde...
  • MonicaM_Bogota
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change to my wife's family subscription

My wife swithed to familiar suscription and sent me an email with a link to join. First it asked me to write her Zip Code, but I made a mistake and couldn't fix it, and now I'm not able to join.Then she sent me a new request but now I'm not able due ...

  • Newbie
  • My wife swithed to familiar suscription and sent me an email with a link to join. First it asked me to write her Zip Code, but I made a mistake and couldn't fix it, and now I'm not able to join. The...
  • MonicaM_Bogota
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes