Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60462 Views
  • 25 replies
  • 5 likes
  • 60462 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36288 Views
  • 19 replies
  • 2 likes
  • 36288 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27673 Views
  • 16 replies
  • 3 likes
  • 27673 Views
  • 16 replies
  • 3 likes

Superuser Contribution Currys will only provide one code yet I purchased two eligible items

I purchased two Sonos sound bars at Christmas as presents for family. The Sonos sound bar comes with six months free code so I naturally expected to receive two codes. I only received a single code and they are refusing to provide a second stating I ...

  • Casual Listener
  • I purchased two Sonos sound bars at Christmas as presents for family.  The Sonos sound bar comes with six months free code so I naturally expected to receive two codes.  I only received a s...
  • craigpenton
  • Casual Listener
  • 654 Views
  • 5 replies
  • 0 likes
  • 654 Views
  • 5 replies
  • 0 likes

Solved!! Got e-mail on Feb 12,2020 for 3mo free with a Premium subscription but unable to activate

PlanFree/PremiumCountry France Samsung Note 9 + PC Android + Windows 10 My Question or IssueI got an e-mail on Feb 12, 2020 for a 3mo free trial for Premium, but when I try to subscribe, I only get 1mo free. I have never subscribed to Spotify Premium...

  • Casual Listener
  • Plan Free/Premium Country France   Samsung Note 9 + PC   Android + Windows 10   My Question or Issue I got an e-mail on Feb 12, 2020 for a 3mo free trial for Premium, but ...
  • duriezp
  • Casual Listener
  • 482 Views
  • 4 replies
  • 0 likes
  • 482 Views
  • 4 replies
  • 0 likes

Premium subscription lost

Country: United Kingdom Hi,so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything. I should have two years of Spotify premium, ending 07/12/20 (December), which came free with ...

  • Casual Listener
  • Country: United Kingdom   Hi, so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything.   I should have ...
  • Emilia_8
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu not working with student premium

I have Spotify premium through the student discount and my Hulu is not working. When I click the “start watching” on Hulu under active services, it takes me to the Hulu screen asking me to sign up for $5.99/month. How can this be resolved???

  • Regular
  • I have Spotify premium through the student discount and my Hulu is not working. When I click the “start watching” on Hulu under active services, it takes me to the Hulu screen asking me to sign up fo...
  • Katerina
  • Spotify Legend
  • 731 Views
  • 8 replies
  • 0 likes
  • 731 Views
  • 8 replies
  • 0 likes

Superuser Contribution non existiong offer

PlanFree My Question or IssueWhy am I in the Spotify app offered (pestered) premium account try for free for three months, when no such offer is availible clicking on the banner? If I am not eligible for the offer, don't offer it to me!!! Whatever ha...

  • Casual Listener
  •   Plan Free   My Question or Issue Why am I in the Spotify app offered (pestered) premium account try for free for three months, when no such offer is availible clicking on the banner?...
  • Katerina
  • Spotify Legend
  • 361 Views
  • 6 replies
  • 0 likes
  • 361 Views
  • 6 replies
  • 0 likes

Got charge after cancel my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have canceled my previous subscriptions in iphone (itunes) then upgrade it into premium fa...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Emilia_8
  • Spotify Star
  • 286 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 286 Views
  • 2 replies
  • 0 likes

Solved!! Can I Switch to Family Premium and Keep Hulu?

PlanPremiumCountryU.S.A.My Question or IssueCurrently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to family plan and keep hulu or is it just not possible?

  • Visitor
  • Plan Premium Country U.S.A. My Question or Issue Currently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to ...
  • 引きこもり
  • Roadie
  • 13937 Views
  • 1 replies
  • 0 likes
  • Family Hulu
    Family Plan
    Hulu
    Hulu Family
    Premium
    Switch
  • 13937 Views
  • 1 replies
  • 0 likes

Solved!! refund and cancel subscription

hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt use the service and i want my money back. if u want...

  • Casual Listener
  • hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt ...
  • Brunelicia
  • Community Legend
  • 562 Views
  • 3 replies
  • 0 likes
  • 562 Views
  • 3 replies
  • 0 likes

Superuser Contribution Vodafone Music Premium not working

PlanPremiumCountryIreland DeviceiPhone 8 Operating System(iOS 10 My Question or IssueI have a premium subscription through Vodafone music but on my app and online it’s saying I don’t have premium. Can someone help with this please ? I have already tr...

  • Visitor
  • Plan Premium Country Ireland  Device iPhone 8  Operating System (iOS 10   My Question or Issue I have a premium subscription through Vodafone music but on my app and online i...
  • Ivan
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Why is Spotify showing me ads if I'm paying premium? This is not honest and respectful

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 引きこもり
  • Roadie
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

necesito eliminar cuenta pero no tengo acceso al correo

Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó asociada a su cuenta y me siguen haciendo el cargo ...

  • Visitor
  • Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó ...
  • OneByBoo
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution New card.."Your payment method and country don't match"

PlanPremiumCountryUnited States DeviceiPhone 11 Pro, iPad mini 4, iMacOperating SystemiOS 13.3.1 My Question or IssueMy bank issued a new VISA debit card and old one expired. So I go to update the payment info and it fails due to the country doesn't ...

  • Visitor
  • Plan Premium Country United States   Device iPhone 11 Pro, iPad mini 4, iMac Operating System iOS 13.3.1   My Question or Issue My bank issued a new VISA debit card and old one e...
  • Petya
  • Community Legend
  • 5817 Views
  • 1 replies
  • 0 likes
  • 5817 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not enter credit card information in mobile app

Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app. No information No link No place to enter credit card information terrible...

  • Music Fan
  • Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app.   No inform...
  • Petya
  • Community Legend
  • 742 Views
  • 3 replies
  • 0 likes
  • Mobile
    Subscription
  • 742 Views
  • 3 replies
  • 0 likes

Superuser Contribution Wanting a family subscription not just individual premium, how do i upgrade it

I have purchased a premium subscription in error. I wanted a family subscription. How do I upgrade my subscription. I cannot seem to find a link to upgrade it. I am in Australia

  • Visitor
  • I have purchased a premium subscription in error. I wanted a family subscription. How do I upgrade my subscription. I cannot seem to find a link to upgrade it.   I am in Australia  
  • Mario
  • Spotify Legend
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Superuser Contribution Overcharged after Removing Premium Account!

PlanPremium and now Free.CountryHong KongDevice(iPhone My Question or IssueI have been overcharged on my Credit Card although I cancelled my Premium account two months ago. I want to be reimbursed for the cost that was processed in February and ensur...

  • Visitor
  • Plan Premium and now Free. Country Hong Kong Device (iPhone 😎   My Question or Issue I have been overcharged on my Credit Card although I cancelled my Premium account two months ago. ...
  • Petya
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Frustrated with premium payment

PlanPremium expired but paid for the premium familyCountryINDIADeviceiPhone 11 Pro MaxOperating SystemiOS 13 (latest) My Question or IssueI previously had premium for students but cancelled it in order to buy the premium for the family. i was trying ...

  • Casual Listener
  • Plan Premium expired but paid for the premium family Country INDIA Device iPhone 11 Pro Max Operating System iOS 13 (latest)   My Question or Issue I previously had premium for student...
  • Petya
  • Community Legend
  • 1377 Views
  • 3 replies
  • 0 likes
  • 1377 Views
  • 3 replies
  • 0 likes

Impossible de télécharger

Bonjour, j’ai souscrit à un abonnement mais impossible de télécharger des musiques, je n’ai pas la fonctionnalité.

  • Visitor
  • Bonjour, j’ai souscrit à un abonnement mais impossible de télécharger des musiques, je n’ai pas la fonctionnalité.
  • Emilia_8
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for premium for over a year on PS4 now im charged and no device has the premium benefits

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Xenia
  • Moderator
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Realice el pago en el oxxo y aún no tengo el servicio

Decidí suscribirme a premium, elegí el método de pago oxxo, imprimí el papel, fui a pagar ese mismo día, esperé los 3 días y aún tengo el plan spotify free y no el plan spotify premium. Envié un correo, me dieron algunas sugerencias ya realice varias...

  • Visitor
  • Decidí suscribirme a premium, elegí el método de pago oxxo, imprimí el papel, fui a pagar ese mismo día, esperé los 3 días y aún tengo el plan spotify free y no el plan spotify premium.  Envié ...
  • Xenia
  • Moderator
  • 723 Views
  • 1 replies
  • 0 likes
  • 723 Views
  • 1 replies
  • 0 likes

Gift card failure in Mexico

PlanFamilial premiumCountryMexico Device(iPhone 11 pro) My Question or IssueI have a gift card issue: I bought a $600 mxn card in Mexico (document attached) and cannot add it to my account. The error shows that it is because in Family account you can...

  • Visitor
  • Plan Familial premium Country Mexico   Device (iPhone 11 pro)   My Question or Issue I have a gift card issue: I bought a $600 mxn card in Mexico (document attached) and cannot add...
  • Billy-J
  • Spotify Star
  • 1096 Views
  • 1 replies
  • 1 likes
  • 1096 Views
  • 1 replies
  • 1 likes