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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150425 Views

69 replies

10 likes

Premium for Family
  • 150425 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

96132 Views

89 replies

4 likes

  • 96132 Views
  • 89 replies
  • 4 likes

Superuser Contribution paying twice in a month because of cancelled subscription

i payed my monthly subscription bill then i cancelled my spotify premium because i was going to change to spotify duo if i didnt cancel my plan i would have pay the next bill on the 22th but after cancelling spotify now wants me to pay an another bil...

Casual Listener

i payed my monthly subscription bill then i cancelled my spotify premium because i was going to change to spotify duo if i didnt cancel my plan i would have pay the next bill on the 22th but after ca...

MihailY

Moderator

839 Views

3 replies

0 likes

  • 839 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mon compte s'affiche comme compte Spotify free alors que je suis abonné

Je suis abonné à Spotify premium je suis prélevé tout les mois et je net accès qu'à mon compte en tant que Spotify free

Visitor

Je suis abonné à Spotify premium je suis prélevé tout les mois et je net accès qu'à mon compte en tant que Spotify free

Vasil

Moderator

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Can I transfer my premium package from one phone to another phone

Screen cracked. Still buy premium package. Buy new phone in 2 days can I transfer package to new phone

Casual Listener

Screen cracked. Still buy premium package. Buy new phone in 2 days can I transfer package to new phone

Maxim

Spotify Star

971 Views

1 replies

0 likes

  • 971 Views
  • 1 replies
  • 0 likes

¿Porque se me hizo la transacción y después me dice error en el pago?

Puse los datos de la tarjeta en la página de Spotify con el correo y mi nombre y la misma página me tiro error de pago pero en la la cuenta de mi tarjeta si se género la transacción

Visitor

Puse los datos de la tarjeta en la página de Spotify con el correo y mi nombre y la misma página me tiro error de pago pero en la la cuenta de mi tarjeta si se género la transacción

Prague

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Mein Code vom Geschenkgutschein ist unlesbar

Die letzten 4 Ziffern sind sehr unlesbar da sie mit weg gerubbelt wurden, obwohl ich sehr leicht den Code frei gerubbelt habe

Visitor

Die letzten 4 Ziffern sind sehr unlesbar da sie mit weg gerubbelt wurden, obwohl ich sehr leicht den Code frei gerubbelt habe

ThisCommunitySucks

Community Legend

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

can't join to spotify duo

My friend can't join to my spotify duo. It say that she already join to another package, but in fact she never join any other spotify duo package

Visitor

My friend can't join to my spotify duo. It say that she already join to another package, but in fact she never join any other spotify duo package

Maxim

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Kann ich meinen Spotify-Account neu anlegen?

Ich habe mehrere Accouts angelegt, mit unterschiedlichen Kennungsnamen, aber stets nur mit einer Mailkennung. Ich möchte diese unterschiedlichen Kennungen löschen. Dann neu anfangen mit neuem Spotify-Kennungsnamen. Ich habe neben einem kostenlosen Sp...

Visitor

Ich habe mehrere Accouts angelegt, mit unterschiedlichen Kennungsnamen, aber stets nur mit einer Mailkennung. Ich möchte diese unterschiedlichen Kennungen löschen. Dann neu anfangen mit neuem Spotify...

Maxim

Spotify Star

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Your payment method and region don't match

I tried getting premium for several times and it always shows me this error even though both the regions are the same, on my spotify profile and my card

Casual Listener

I tried getting premium for several times and it always shows me this error even though both the regions are the same, on my spotify profile and my card

Maxim

Spotify Star

336 Views

3 replies

0 likes

  • 336 Views
  • 3 replies
  • 0 likes

How can i refund my subscription in spotify? i just got charged today.

I just forgot to cancel my subscription here in spotify because i'm really earning money and i know that i have to cancel it. So i noticed my gcash app or my bank app was charged over 149 philippine peso. I wound like tp have a refund. I'm a student....

Visitor

I just forgot to cancel my subscription here in spotify because i'm really earning money and i know that i have to cancel it. So i noticed my gcash app or my bank app was charged over 149 philippine ...

Maxim

Spotify Star

2639 Views

1 replies

0 likes

  • 2639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento debitado porém não atualizado no app

Voltei a usar o app, é debitado o valor de 19,90, porém a minha conta está como free e não como Premium, que deveria ser o correto

Newbie

Voltei a usar o app, é debitado o valor de 19,90, porém a minha conta está como free e não como Premium, que deveria ser o correto

Vasil

Moderator

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Student Plan

Hi, I was logged in under my existing account as I already have Premium Duo which I share with my partner. I wanted to sign up for the student plan so I can play music at our cafe and my partner can play music at home. With the duo plan we can only p...

Visitor

Hi, I was logged in under my existing account as I already have Premium Duo which I share with my partner. I wanted to sign up for the student plan so I can play music at our cafe and my partner can ...

Maxim

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Quiero un rembolso

Se me cobró un plan de Spotify pero yo no utilizo esa cuenta.

Visitor

Se me cobró un plan de Spotify pero yo no utilizo esa cuenta.

ThisCommunitySucks

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Where are my receipts?

I have not received any receipts since 2021. Where are my receipts going? My email on my account is correct.

Visitor

I have not received any receipts since 2021. Where are my receipts going? My email on my account is correct.

ThisCommunitySucks

Community Legend

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

How can I change my subscription from two users (duo) to a single user?

I have tried deleting the second user on my account and nothing is changing, but I want to move from two users on my account to one.

Visitor

I have tried deleting the second user on my account and nothing is changing, but I want to move from two users on my account to one.

Maxim

Spotify Star

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Changing from Premium Individual to Duo

PlanPremiumCountryNLDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10,.) My Question or IssueI want to change Individual to Duo. But I don't get that option within my Subscription Page. What can I do?

Newbie

PlanPremium Country NL Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10,.)   My Question or Issue I want to change Individual to Duo. But I don't get ...

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

had premium for couple months free.forgot to cancel how do I get money back

Looked at my bank statement and £9.99 was gone and it didn’t remind me that my free subscription was up before taking the money out

Visitor

Looked at my bank statement and £9.99 was gone and it didn’t remind me that my free subscription was up before taking the money out

Maxim

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes