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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130714 Views

69 replies

10 likes

Premium for Family
  • 130714 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62507 Views

87 replies

4 likes

  • 62507 Views
  • 87 replies
  • 4 likes

I currently pay for the Hulu student subscription and need to activate it.

I signed up for Hulu's student subscription, which includes free Spotify student premium. I can't find where to active it anywhere.

Visitor

I signed up for Hulu's student subscription, which includes free Spotify student premium. I can't find where to active it anywhere.

Jose_M

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Se me está cobrando más de lo que incluye el plan Premium Duo

El plan Duo vale 389 AR$ y en el recibo de mi tarjeta me aparece como que estoy pagando 6796 AR$ y no entiendo porque en el recibo no salen detalles de IVA o de otros impuestos

Visitor

El plan Duo vale 389 AR$ y en el recibo de mi tarjeta me aparece como que estoy pagando 6796 AR$ y no entiendo porque en el recibo no salen detalles de IVA o de otros impuestos

Jose_M

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am i charged a fee for free plan

I was billed and funds removed from my account for "free plan" why? How do i get refunded?

Visitor

I was billed and funds removed from my account for "free plan" why? How do i get refunded?

Vasil

Moderator

1374 Views

3 replies

0 likes

  • 1374 Views
  • 3 replies
  • 0 likes

Tengo suscripción premium hasta noviembre 2023 y avisan aumentar en marzo?

Me avisan que aumenta la suscripción premium duo en marzo 2023 y tengo pagado hasta noviembre 2023. No entiendo por qué si ya está pagado?

Visitor

Me avisan que aumenta la suscripción premium duo en marzo 2023 y tengo pagado hasta noviembre 2023. No entiendo por qué si ya está pagado?

Jose_M

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Necesito saber si no me van a cobrar los 3 meses premium gratis

Soy de Argentina y me suscribí al plan premium de 3 meses gratis en diciembre y lo cancelé en enero, quiero saber si me van a cobrar igual aunque sea gratis?

Visitor

Soy de Argentina y me suscribí al plan premium de 3 meses gratis en diciembre y lo cancelé en enero, quiero saber si me van a cobrar igual aunque sea gratis?

Jose_M

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

My new credit card cannot be used for payment

I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlungsmethode passt nicht zu deinem Land."), despite thi...

Newbie

I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlung...

Jose_M

Spotify Star

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Why is my Spotify letting me use Premium features for free

I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days. It can’t be free trial since I’m way past that period and I really can’t think of a reason. Does anyone know why this is ...

Casual Listener

I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days.   It can’t be free trial since I’m way past that period and I r...

really_unreal

Casual Listener

473 Views

2 replies

0 likes

  • 473 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution 12month premium special offer

PlanPremiumCountryIndia im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also another like "299rs/month after the offer period". what exactly is...

Casual Listener

Plan Premium Country India   im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also ...

Kamal5

Regular

32307 Views

64 replies

0 likes

  • 32307 Views
  • 64 replies
  • 0 likes

Pelo app continuo ouvindo propaganda mesmo pagando o premium.

Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.

Visitor

Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.

Jose_M

Spotify Star

1056 Views

1 replies

0 likes

  • 1056 Views
  • 1 replies
  • 0 likes

sem acesso a minha conta família

não consigo acesso a minha conta familia, ele fica desconectando todos os dias

Visitor

não consigo acesso a minha conta familia, ele fica desconectando todos os dias

Jose_M

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Not using premium and not showing in account but amount get deducted from last 8 month.

Not using premium and not showing in the account but the amount gets deducted from the last 8 months.Please check all these transactions and refund the same Invoice IdDebit date9T56AB0Y73976U12-Jan-233IXF1QPPAZBCB12-Dec-229S14J7KUZR657V12-Nov-22Z5A10...

Visitor

Not using premium and not showing in the account but the amount gets deducted from the last 8 months. Please check all these transactions and refund the same   Invoice Id Debit date ...

Jose_M

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

me cobraron 2 veces en el mismo mes

Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify

Visitor

Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify

Jose_M

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Pagué, se cobró 2 veces y no me activaron el plan.

Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.

Visitor

Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.

Jose_M

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola en el mes d diciembr m cambie a plan premium de 3 meses gratis yyy no

M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando

Visitor

M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando

Alex

Spotify Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Como puedo cambiar el metodo de pago?

El metodo de pago que tenia vinculado caduco, vencio y quiero incorporar otra tarj de credito.

Visitor

El metodo de pago que tenia vinculado caduco, vencio y quiero incorporar otra tarj de credito.

Jose_M

Spotify Star

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes