Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62473 Views
- 43 replies
- 3 likes
- 62473 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
I love your service
PlanPremium CountryUSA/Russia My Question or Issue There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesome to see. There are good people in Russia. I am lucky enough to be friends with one of the...
- Plan Premium Country USA/Russia My Question or Issue There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesom...
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- 145 Views
- 0 replies
- 1 likes
- 145 Views
- 0 replies
- 1 likes
Superuser Contribution Payment issue
Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month.
- Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month.
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- Spotify Legend
- 479 Views
- 1 replies
- 0 likes
- 479 Views
- 1 replies
- 0 likes
Superuser Contribution autopay with credit card quit working
Plan: Premium FamilyCountry: Thailand Device: Mac Airbook, Android phone, apple phone, Windows computerOperating System: several My Question or IssueI am a long-time subscriber and I use the autopsy with my Mastercard (Thailand-based). It had been wo...
- Plan: Premium Family Country: Thailand Device: Mac Airbook, Android phone, apple phone, Windows computer Operating System: several My Question or Issue I am a long-time subs...
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- Spotify Legend
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Spotify 3 months premium - activation date confusion
Hello - I tried to contact the customer service and they didn’t seem to help, I always activate the 3months sub for 9.99 € and this year they moved the dates, thing is I want to be able to have it in august so I wanna activate it the last eligible da...
- Hello - I tried to contact the customer service and they didn’t seem to help, I always activate the 3months sub for 9.99 € and this year they moved the dates, thing is I want to be able to have it in...
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- Spotify Legend
- 1859 Views
- 5 replies
- 0 likes
- 1859 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution Payment issue
Hey team,I need help regarding spotify premium payment failed. So what happened is that while I was paying in the upi method it I didn't received message pf the payment on my upi so I Cancelled the payment page and then after that message popped up i...
- Hey team, I need help regarding spotify premium payment failed. So what happened is that while I was paying in the upi method it I didn't received message pf the payment on my upi so I Cancelled the...
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- Spotify Legend
- 469 Views
- 3 replies
- 0 likes
- 469 Views
- 3 replies
- 0 likes
Superuser Contribution Charge failure
It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...
- It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried ...
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- Not applicable
- 431 Views
- 6 replies
- 0 likes
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chargePaymentPremiumSubscription
- 431 Views
- 6 replies
- 0 likes
Superuser Contribution Payment authorisation is not working
When I have entered my new card details I get a popup asking me to verify the purchase using my bank's app. Once I do this I get an error message in the same popup box:It looks like the webpage at might be having issues or it may have moved permanen...
- When I have entered my new card details I get a popup asking me to verify the purchase using my bank's app. Once I do this I get an error message in the same popup box: It looks like the webpage a...
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- Casual Listener
- 675 Views
- 6 replies
- 0 likes
- 675 Views
- 6 replies
- 0 likes
Superuser Contribution They deducted my money twice and only the second time it counted how I paid for my plan.
premium family Motorola g9 Sistema operativoAndroid Mi pregunta o problemaThey charged me twice for the Spotify plan, so in the first payment (wom telephony service) the Spotify charge was added, so I thought I had paid for it, but later it came out ...
- premium family Motorola g9 Sistema operativo Android Mi pregunta o problema They charged me twice for the Spotify plan, so in the first payment (wom telephony service) the ...
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- Spotify Legend
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Duo, address didn't match issue
HiMum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address. We're in South Africa. She uses. Samsung and I have a Google pixel.
- Hi Mum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address. We're in S...
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- Spotify Legend
- 702 Views
- 2 replies
- 0 likes
- 702 Views
- 2 replies
- 0 likes
Premium to Student Premium
I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for the time I have been paying full price as the verific...
- I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for th...
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- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Superuser Contribution Payment unsuccessful
I often use a Mastercard to pay for my monthly Spotify subscription. However this month I forgot to charge money into the account. Now I can't pay for my monthly subscription even though there's enough money in the card no matter how much I try. Spot...
- I often use a Mastercard to pay for my monthly Spotify subscription. However this month I forgot to charge money into the account. Now I can't pay for my monthly subscription even though there's enou...
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- Spotify Legend
- 277 Views
- 3 replies
- 0 likes
- 277 Views
- 3 replies
- 0 likes
Superuser Contribution Payment failure after 1 month
PlanPremium duoCountryIndiaDevice(iPhone 13mini, Pixel 4a)Operating System(iOS 15, Android 12) My Question or IssueSigned up for premium duo using domestically issued amex. There were no errors, payment went through. After a month I received email fr...
- Plan Premium duo Country India Device (iPhone 13mini, Pixel 4a) Operating System (iOS 15, Android 12) My Question or Issue Signed up for premium duo using domestically issued...
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- Moderator
- 403 Views
- 3 replies
- 0 likes
- 403 Views
- 3 replies
- 0 likes
Superuser Contribution Can't change payment method
PlanPremiumCountryWas Ukraine now PolandDevicePC I changed country of payment and my 3d secure was successful but after it I get this grey screen and error: page at https://www.spotify.com/ua-uk/api/payment-sdk/notification/challenge/?checkout-id=177...
- Plan Premium Country Was Ukraine now Poland Device PC I changed country of payment and my 3d secure was successful but after it I get this grey screen and error: page at&...
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- Casual Listener
- 502 Views
- 6 replies
- 0 likes
- 502 Views
- 6 replies
- 0 likes
Superuser Contribution Abo not working
Hello. Since I've had an issue with the payment, which is now solved, Spotify won't let me choose my one account Abo and instead wants me to get the duo version. Im the only one using the account, so why would I do that? Can someone help find a solut...
- Hello. Since I've had an issue with the payment, which is now solved, Spotify won't let me choose my one account Abo and instead wants me to get the duo version. Im the only one using the account, so...
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- Moderator
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes
Superuser Contribution Nessun Avviso di scadenza abbonamento studentesco
Ho scoperto per puro caso che mi era scaduto il contratto premium per studenti, ovviamente non mi era arrivata nessuna mail della vicina scadenza, e quindi mi sono stati addebitati la cifra completa. Ho rifatto la procedura per avere di nuovo lo scon...
- Ho scoperto per puro caso che mi era scaduto il contratto premium per studenti, ovviamente non mi era arrivata nessuna mail della vicina scadenza, e quindi mi sono stati addebitati la cifra completa....
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- Spotify Legend
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Premium Subscription Not Working
I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me ...
- I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web...
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- Casual Listener
- 452 Views
- 2 replies
- 0 likes
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Account DetailsSpotify PremiumSpotify Premium doesn't workSubscription
- 452 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Premium Duo won’t load
PlanPremiumCountryNetherlandsDeviceiPhone 12 ProOperating SystemiOS My Question or IssueI just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan is active. However, I can’t enter my address or invite my wife. When I open t...
- Plan Premium Country Netherlands Device iPhone 12 Pro Operating System iOS My Question or Issue I just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan i...
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- Spotify Legend
- 972 Views
- 4 replies
- 1 likes
- 972 Views
- 4 replies
- 1 likes
Deleting account & can't reuse username with Spotify? CLARIFICATION needed please!
My Question or IssueHi Community,I just opened a Premium Duo account, giving a Spotify subscription as a gift for a friend. To keep it a surprise, I registered the new account under my secondary email address until I gave it to them, when I could the...
- My Question or Issue Hi Community, I just opened a Premium Duo account, giving a Spotify subscription as a gift for a friend. To keep it a surprise, I registered the new account under my secondary ...
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- Spotify Star
- 721 Views
- 1 replies
- 0 likes
- 721 Views
- 1 replies
- 0 likes
Why does it charge me for duo when my selected plan is single?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Duo not longer a thing?
Spotify showed me a notification that Duo will not be available for me after 23d of May and I need to use Blend instead. I can't find anywhere the answer to: is it only about the mixed playlist, or is it about actual premium plan? We don't care with ...
- Spotify showed me a notification that Duo will not be available for me after 23d of May and I need to use Blend instead. I can't find anywhere the answer to: is it only about the mixed playlist, or i...
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- Moderator
- 586 Views
- 1 replies
- 0 likes
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DuoPremium
- 586 Views
- 1 replies
- 0 likes