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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6570 Views
  • 23 replies
  • 2 likes
  • 6570 Views
  • 23 replies
  • 2 likes

Superuser Contribution Student premium change country from US to Canada.

PlanStudent PremiumCountryCanada DeviceXiaomi Mi 9 liteOperating SystemAndroid My Question or IssueHello all,I was a student in the US and I subscribed to Spotify student premium in the US. Now, I moved to Canada to continue my studies and here is my...

  • Newbie
  • Plan Student Premium Country Canada   Device Xiaomi Mi 9 lite Operating System Android   My Question or Issue Hello all, I was a student in the US and I subscribed to Spotify ...
  • Ver
  • Spotify Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • country change
    payment methods
    Student Discount Canada
    student premium
    Student premium help
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't have an option to cancel my premium duo

PlanPremium duoCountryIndiaDevice Macbook Pro 2019Operating SystemiOS 10 My Question or IssueI want to switch from a premium duo account to a premium individual account however, I don't have an option to "cancel plan". I'm the manager of the duo acco...

  • Newbie
  • Plan Premium duo Country India Device  Macbook Pro 2019 Operating System iOS 10   My Question or Issue I want to switch from a premium duo account to a premium individual account ...
  • Maxim
  • Spotify Star
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution On student subscription still getting charged regular price

I signed up for the student subscription since the very begining two years ago, three months in i was being charged regular price again and didnt notice until five months later. When i contacted customer service they switched my subscription back to ...

  • Newbie
  • I signed up for the student subscription since the very begining two years ago, three months in i was being charged regular price again and didnt notice until five months later. When i contacted cust...
  • Yordan
  • Moderator
  • 488 Views
  • 2 replies
  • 1 likes
  • 488 Views
  • 2 replies
  • 1 likes

Superuser Contribution Accidentally getting premium on second account

Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff.The problem is, I got the subscription to the wrong account. 路‍I have 2 accounts, I haven't used one for a long time and it is empty, so there i...

  • Casual Listener
  • Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff. The problem is, I got the subscription to the wrong account. 🤷‍♂️ I have 2 accounts, I ha...
  • Elena
  • Moderator
  • 629 Views
  • 3 replies
  • 0 likes
  • 629 Views
  • 3 replies
  • 0 likes

Migrate plan

PlanPremium FamilyCountryUSDeviceSamsung Galaxy s10Operating SystemAndroid My Question or IssueI want to migrate out of a Premium Family plan into my own Premium plan. Can i do this without losing any of my content or feat

  • Newbie
  • Plan Premium Family Country US Device Samsung Galaxy s10 Operating System Android    My Question or Issue I want to migrate out of a Premium Family plan into my own Premium plan. ...
  • AdamDam
  • Spotify Star
  • 793 Views
  • 1 replies
  • 0 likes
  • Premium
  • 793 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to pay for the Premium the price of my home country

My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium anymore. I really need my music, so I would like to...

  • Casual Listener
  • My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium ...
  • Taylith
  • Community Legend
  • 797 Views
  • 1 replies
  • 1 likes
  • 797 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Trial didn’t start/ irresponsible customer service

CountryTaiwan (ROC) Operating SystemiOS 15 My Question or IssueI registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics finally appear in my main account, I don’t use it anymore. But I didn’t notic...

  • Regular
  • Country Taiwan (ROC)   Operating System iOS 15   My Question or Issue I registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics fi...
  • Alex
  • Spotify Legend
  • 1055 Views
  • 5 replies
  • 0 likes
  • 1055 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Duo Mix doesn't appear | Can't join Duo Mix

PlanPremium - Spotify DuoCountryGreece My Question or IssueHi Everyone,I have purchased duo premium, but when I go to the duo page on my profile , I can't find the option to join Duo Mix, nor does my partner. It's not where it should be, as you can s...

  • Casual Listener
  • Plan Premium - Spotify Duo Country Greece     My Question or Issue Hi Everyone, I have purchased duo premium, but when I go to the duo page on my profile , I can't find the opt...
  • Luan
  • Spotify Star
  • 2479 Views
  • 4 replies
  • 0 likes
  • 2479 Views
  • 4 replies
  • 0 likes

Problem renewing Spotify Premium with Mastercard

To Whom It May Concern, My user number is 121917635. I have been trying to pay for Spotify Premium in Canada for over a month using my Mastercard, but I continually receive the following message: Oops, something went wrong. Please try again or contac...

  • Regular
  • To Whom It May Concern,   My user number is 121917635. I have been trying to pay for Spotify Premium in Canada for over a month using my Mastercard, but I continually receive the following mes...
  • Maxim
  • Spotify Star
  • 1130 Views
  • 9 replies
  • 2 likes
  • 1130 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution My forum posts are being deleted

PlanPremiumCountryGermany Hello. I was participating in a forum thread concerning an issue with Amazon Echo devices and did edit my first entry with more info, which was then deleted. Not knowing what I did wrong I wrote a new one, which was also ins...

  • Casual Listener
  • Plan Premium Country Germany   Hello. I was participating in a forum thread concerning an issue with Amazon Echo devices and did edit my first entry with more info, which was then deleted. ...
  • Eni
  • Moderator
  • 913 Views
  • 7 replies
  • 0 likes
  • 913 Views
  • 7 replies
  • 0 likes

cant subs but credit card got charged

PlanFree wants to sub premium duoCountryIndonesiaDeviceMi 11 LiteOperating SystemAndroid 11 My Question or IssueI created an account using gmail and I want to subs premium duo so I input my credit card number. After I input my number, it says I not e...

  • Newbie
  • Plan Free wants to sub premium duo Country Indonesia Device Mi 11 Lite Operating System Android 11   My Question or Issue I created an account using gmail and I want to subs premium du...
  • Maxim
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps telling me to upgrade to premium, even though I have premium duo

It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.

  • Regular
  • It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.
  • Jeremy
  • Spotify Legend
  • 1717 Views
  • 5 replies
  • 0 likes
  • 1717 Views
  • 5 replies
  • 0 likes

Superuser Contribution Updating payment method redirects to purchase more expensive plan

My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 Duo plan instead of the Student plan I have now. I d...

  • Casual Listener
  • My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 D...
  • Luan
  • Spotify Star
  • 785 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 785 Views
  • 1 replies
  • 1 likes

Superuser Contribution Сhange the payment method to a non-Russian card

PlanFamilyCountryRussia Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any possibility to manage my payments in Settings. How can I do it now?

  • Newbie
  • Plan Family Country Russia   Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any pos...
  • Jeremy
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 4 likes
  • 321 Views
  • 1 replies
  • 4 likes

Superuser Contribution Can't pay with my Mastercard in Nigeria

PlanStudent premiumCountryNigeriaDeviceAndroidOperating SystemAndroid My Question or IssueI can't pay with my Gt bank mastercard in Nigeria please help.

  • Newbie
  •   Plan Student premium Country Nigeria Device Android Operating System Android   My Question or Issue I can't pay with my Gt bank mastercard in Nigeria please help.   &n...
  • Yordan
  • Moderator
  • 1361 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1361 Views
  • 1 replies
  • 0 likes

Why My Subscribe Premium Mini not change to Family?

Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Please Help me. Plan Premium Country Indonesia My Issue

  • Casual Listener
  • Hai,   I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in  Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Pl...
  • Maxim
  • Spotify Star
  • 320 Views
  • 3 replies
  • 0 likes
  • Subscription
    Troubleshooting
  • 320 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Library deleted and they downgraded me to free but still charged for Premium

PlanPremiumCountry DeviceiPhone XR Operating System My Question or IssueHello, yesterday during the outage issue I was locked out of my account. When I finally got back in, my entire library was gone and my subscription to Premium was downgraded to t...

  • Casual Listener
  •   Plan Premium Country   Device iPhone XR    Operating System   My Question or Issue Hello, yesterday during the outage issue I was locked out of my account. When ...
  • Yordan
  • Moderator
  • 562 Views
  • 5 replies
  • 1 likes
  • 562 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Problem with debit card payment

PlanFree/PremiumCountryPolandOperating System(Android and Windows10) My Question or IssueI received message that is the problem with my debit card payment for Spotify Premium.I entered my debit card for payment details again and I received "Payment f...

  • Casual Listener
  • Plan Free/Premium Country Poland Operating System (Android and Windows10)   My Question or Issue I received message that is the problem with my debit card payment for Spotify Premium. I...
  • parnaran
  • Casual Listener
  • 712 Views
  • 8 replies
  • 0 likes
  • 712 Views
  • 8 replies
  • 0 likes

Superuser Contribution Overcharging

Hi, I have a family account which I'm being charged for correctly.However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charged 3 times in the last 7 days. Can you please look into this f...

  • Newbie
  • Hi,   I have a family account which I'm being charged for correctly. However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charg...
  • Jeremy
  • Spotify Legend
  • 598 Views
  • 2 replies
  • 0 likes
  • Security
  • 598 Views
  • 2 replies
  • 0 likes

Subscription Change Payment Issues

Hi all, I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform the Paypal payment and complete the process or select the c...

  • Visitor
  • Hi all,   I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform...
  • Maxim
  • Spotify Star
  • 496 Views
  • 5 replies
  • 0 likes
  • 496 Views
  • 5 replies
  • 0 likes