Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15462 Views
  • 27 replies
  • 3 likes
  • 15462 Views
  • 27 replies
  • 3 likes

Cannot Redeem Gift Card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Is there a military or low income discount offered?

Hoping Spotify offers discounts for military or low income users like many others do.

  • Visitor
  • Hoping Spotify offers discounts for military or low income users like many others do.
  • Jose_M
  • Spotify Star
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

Premium duo echo dot problems

Recently ive been experimenting some problems with my alexa, for example, i try order her to play an especific song, instead, she plays the radio of the song, basically, i dont have the Premium features

  • Newbie
  • Recently ive been experimenting some problems with my alexa, for example, i try order her to play an especific song, instead, she plays the radio of the song, basically, i dont have the Premium featu...
  • Jose_M
  • Spotify Star
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Paying for Premium but I'm getting ads

Hello. I just got an ad but I pay for Premium. I'm logged into my Premium account. I've been paying for Premium for years with no ads. If Spotify is now showing ads on Premium accounts, I'm out. Anyone know what's up?

  • Regular
  • Hello. I just got an ad but I pay for Premium. I'm logged into my Premium account. I've been paying for Premium for years with no ads. If Spotify is now showing ads on Premium accounts, I'm out. Anyo...
  • jamros
  • Casual Listener
  • 429 Views
  • 4 replies
  • 1 likes
  • 429 Views
  • 4 replies
  • 1 likes

Boa tarde meu plano foi bloqueado por falta de pagamento

Assinei por três meses e me bloqueou antes disseram que era tes meses grátis por 19.90

  • Visitor
  • Assinei por três meses e me bloqueou antes disseram que era tes meses grátis por 19.90
  • Jose_M
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

he pagado suscripción premium 10€ y acabo de hacerme un plan de estudiantes

Hoy mismo me han cobrado la cuota PREMIUM de Spotify de 9,99€ pero hoy mismo también he adjuntado los documentos para mi cuenta de estudiante, solicito me devuelvan la diferencia.Además he visto que los 3 primeros meses deberían ser gratisMi correo e...

  • Visitor
  • Hoy mismo me han cobrado la cuota PREMIUM de Spotify de 9,99€ pero hoy mismo también he adjuntado los documentos para mi cuenta de estudiante, solicito me devuelvan la diferencia. Además he visto ...
  • Jose_M
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

family premium account

Hello!Currently I have contracted the individual premium plan but I have joined a family premium. Do I have to unsubscribe from the individual premium or when I join the family premium is the individual automatically canceled? How can I cancel my pre...

  • Visitor
  •   Hello! Currently I have contracted the individual premium plan but I have joined a family premium.   Do I have to unsubscribe from the individual premium or when I join the family pre...
  • AdamDamon
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Can a person move from their own Spotify plan to the family plan?

My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?

  • Visitor
  • My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

WHY DO I HAVE TO PURSUE THE MATTER FURTHER.

I SPENT MORE THAN 3 HOURS MESSAGING WITH SANTIAGO A. AND FERNANDO T. TO NO AVAIL. ID:7c1dfc92-2cdf-41ae-8cle-d8e10a9334ea.WHAT WILL IT TAKE TO SPEAK TO A PERSON THAT CAN ASSIST ME

  • Visitor
  • I SPENT MORE THAN 3 HOURS MESSAGING WITH SANTIAGO A. AND FERNANDO T. TO NO AVAIL. ID:7c1dfc92-2cdf-41ae-8cle-d8e10a9334ea. WHAT WILL IT TAKE TO SPEAK TO A PERSON THAT CAN ASSIST ME
  • Jose_M
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Yesterday, I was charged $9.99 for a free service, Why?

Please refund my $9.99. I must have hit something by mistake. So, please refund asap!

  • Visitor
  • Please refund my $9.99. I must have hit something by mistake. So, please refund asap!
  • Jose_M
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Payment didn't go through

So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there anything I can do?

  • Visitor
  • So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there any...
  • Jose_M
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! what happens to my 1 week premium mini if i buy a premium individual?

what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?

  • Newbie
  • what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?
  • Jose_M
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Gibt es einen Vertrag für Arbeitgeber / Firmen?

Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?

  • Visitor
  • Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?
  • Jose_M
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

I am no longer eligible for Spotify Premium Individual.

I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it says that I am no longer eligible for Spotify Premiu...

  • Visitor
  • I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it s...
  • Jose_M
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

duo invite link is expired. Why will it not make a new one?

I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??

  • Visitor
  • I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??
  • Jose_M
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

How do I add a gift card to my payment?

I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?

  • Visitor
  • I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?
  • Jose_M
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I get back my playlists or liked songs when my Spotify Premium expired?

Hello, I have been subscribed to Spotify Premium, but my Premium membership expired months ago. I would like to access my old liked songs or playlists, but when I log into my account I keep seeing "Get Spotify Premium" advertisement. I cannot click a...

  • Visitor
  • Hello,   I have been subscribed to Spotify Premium, but my Premium membership expired months ago.   I would like to access my old liked songs or playlists, but when I log into my a...
  • Lyubka
  • Moderator
  • 597 Views
  • 3 replies
  • 0 likes
  • 597 Views
  • 3 replies
  • 0 likes