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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6511 Views
  • 23 replies
  • 2 likes
  • 6511 Views
  • 23 replies
  • 2 likes

Solved!! Subscription for people one the move

PlanFree/PremiumCountry Not FixedDevicePixel XLOperating System Android Oreo My Question or Issue I am from India but am always on the move. My job involves living and working in various countries. Could I take premium in country and enjoy premium be...

  • Regular
  • Plan Free/Premium Country  Not Fixed Device Pixel XL Operating System  Android Oreo   My Question or Issue  I am from India but am always on the move. My job involv...
  • Loxer
  • Community Legend
  • 611 Views
  • 10 replies
  • 0 likes
  • 611 Views
  • 10 replies
  • 0 likes

Solved!! Há alguma previsão para a volta do Boleto?

PlanFree/PremiumCountryBrasil My Question or IssueWe used to get our subs via boleto, a payment method very popular here in Brazil. Do you guys know if there's a chance to bring it back? If so, when? I'll never change my schedule for a music service,...

  • Casual Listener
  • Plan Free/Premium Country Brasil   My Question or Issue We used to get our subs via boleto,  a payment method very popular here in Brazil. Do you guys know if there's a chance to...
  • dtabreu
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Solved!! Paguei pelo Premium mas continuo Free

Acabei de pagar pelo Premium (através de cartão de débito do banco Inter) mas minha conta contina Free. O valor já foi descontado da minha conta. Já desloguei e loguei duas vezes, mas o problema persiste. O que fazer? Já mandei emaile para o Spotify,...

  • Casual Listener
  • Acabei de pagar pelo Premium (através de cartão de débito do banco Inter) mas minha conta contina Free. O valor já foi descontado da minha conta. Já desloguei e loguei duas vezes, mas o problema pers...
  • liperossell
  • Visitor
  • 1442 Views
  • 4 replies
  • 2 likes
  • 1442 Views
  • 4 replies
  • 2 likes

Pago denegado/devuelto

PlanFreeCountryHondurasDeviceBmobile/AcerOperating SystemAndroid/windows 10 My Question or IssueHola, tengo un problema con mi suscripción premium. La tenia activada pero luego del primer mes gratis, al día de hacer el débito me salio que habia ocurr...

  • Casual Listener
  • Plan Free Country Honduras Device Bmobile/Acer Operating System Android/windows 10   My Question or Issue Hola, tengo un problema con mi suscripción premium. La tenia activada pero lue...
  • Brunelicia
  • Community Legend
  • 403 Views
  • 3 replies
  • 1 likes
  • 403 Views
  • 3 replies
  • 1 likes

Solved!! Premium account difference by country

Hello! I started my Spotify account while living in USA, but recently changed the settings to Panama since I moved. Premium has different price in both countries but I don't want to have my app in spanish or lose the playlists and browse suggestions ...

  • Roadie
  • Hello! I started my Spotify account while living in USA, but recently changed the settings to Panama since I moved. Premium has different price in both countries but I don't want to have my app in sp...
  • catalinajg
  • Roadie
  • 3554 Views
  • 2 replies
  • 0 likes
  • Premium Address Change
  • 3554 Views
  • 2 replies
  • 0 likes

Paid for Premium instead of Family by error

Hi,I paid my subscription by card, the other day as prompted when I loaded Spotify but seem to have ended up with Premium rather than what I had, the Family Plan. Is there anyway to pay the difference and upgrade?Thanks.

  • Casual Listener
  • Hi, I paid my subscription by card, the other day as prompted when I loaded Spotify but seem to have ended up with Premium rather than what I had, the Family Plan.     Is there anyw...
  • Mantisentil
  • Community Legend
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Got charged twice.

My problemSo Spotify declined my payment because my debit card doesn’t have any money left. But after I top up my card, update my card details, Spotify said that there was a problem, but I was still charged. After that I tried to update my informatio...

  • Newbie
  • My problem So Spotify declined my payment because my debit card doesn’t have any money left. But after I top up my card, update my card details, Spotify said that there was a problem, but I was stil...
  • Mantisentil
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Subscription is charged but not working

PlanFamily PremiumCountryPh DeviceNote 9 My Question or IssueI subscribed for a premium subscription but It is not working. The subscription was charged and It is listed in the receipts on my account profile.

  • Visitor
  • Plan Family Premium Country Ph   Device Note 9   My Question or Issue I subscribed for a  premium subscription but It is not working. The subscription was charged and It is li...
  • Mantisentil
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

renew

Why am I charged 9.99 when my renewal is due next month not this month??I re-verified my account as I'm still a student.I would like a refund of 9.99 and charge me the student rate. NEXT TIME SEND EMAIL THAT THE PLAN IS CHANGING ELSE NO USE OF TAKING...

  • Casual Listener
  • Why am I charged 9.99 when my renewal is due next month not this month?? I re-verified my account as I'm still a student. I would like a refund of 9.99 and charge me the student rate.&nbs...
  • OneByBoo
  • Roadie
  • 770 Views
  • 3 replies
  • 0 likes
  • 770 Views
  • 3 replies
  • 0 likes

Spotify has trouble to charge?

Hello. ich have been using Spotify for ages now, but since january I believe, Spotify just won't properly charge from me. I use Paypal and automatically payment, I got the money to pay for it and so on. But around 1-2 weeks before I even get charged,...

  • Regular
  • Hello.   ich have been using Spotify for ages now, but since january I believe, Spotify just won't properly charge from me. I use Paypal and automatically payment, I got the money to pay for i...
  • Bittencourt
  • Spotify Star
  • 1129 Views
  • 10 replies
  • 0 likes
  • 1129 Views
  • 10 replies
  • 0 likes

Hulu Won't accept my email

Student PremiumPremiumCountry I'm trying to activate my new Hulu account with Spotify and whenever I try to creat a new Hulu account, it says my email is already in use no matter what email I put in. I have never signed up for Hulu before.

  • Newbie
  • Student Premium Premium Country       I'm trying to activate my new Hulu account with Spotify and whenever I try to creat a new Hulu account, it says my email is already in use n...
  • Brunelicia
  • Community Legend
  • 2587 Views
  • 1 replies
  • 0 likes
  • 2587 Views
  • 1 replies
  • 0 likes

premium

hi therei recently joined spotify premium by the .99cents deal for three months, but when i joined i didn’t notice that there was not an email connected to my account, and i’m not sure of my password. i’ve tried to go onto my account page many times ...

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  • Casual Listener
  • hi there i recently joined spotify premium by the .99cents deal for three months, but when i joined i didn’t notice that there was not an email connected to my account, and i’m not sure of my passwo...
  • Bittencourt
  • Spotify Star
  • 423 Views
  • 4 replies
  • 0 likes
  • 423 Views
  • 4 replies
  • 0 likes

Debit Card

Last Feb. 9,2019 , i registered for a free trial on Spotify using a Debit Card. I was immediately charged the amount of $4.99usd. I didn't really mind since that's how debit cards work. They charge you right away. I was also expecting that my advance...

  • Visitor
  • Last Feb. 9,2019 , i registered for a free trial on Spotify using a Debit Card. I was immediately charged the amount of $4.99usd.  I didn't really mind since that's how debit cards work. They ch...
  • OneByBoo
  • Roadie
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

i cant register for a premium account, i always got this error message..

PlanFree/PremiumCountryPhilippinesDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

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  • Visitor
  • Plan Free/Premium Country Philippines Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue
  • OneByBoo
  • Roadie
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Solved!! Can't access account page / cancel subscription

PlanPremiumCountryBulgariaDevicePCOperating SystemWindows 10 My Question or IssueKeeps giving me an error whilst trying to access my account page on my other account. I wrote to support and hopefully they will resolve it soon, but wanted to try here ...

  • Visitor
  • Plan Premium Country Bulgaria Device PC Operating System Windows 10   My Question or Issue Keeps giving me an error whilst trying to access my account page on my other account. I w...
  • NotParadoxx
  • Visitor
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Solved!! Gift card for a year after 3 months trial

Hello guys, i started a 3 months trial in December 2018. No this trial is going to end on 2019-03-11. Today I bought a gift card for 12 months and I redeemed the code at home. My question now is if I have to cancel my premium subscription which I sta...

  • Casual Listener
  • Hello guys,  i started a 3 months trial in December 2018. No this trial is going to end on 2019-03-11. Today I bought a gift card for 12 months and I redeemed the code at home. My question now ...
  • RockstarFischer
  • Composer
  • 1730 Views
  • 5 replies
  • 0 likes
  • 1730 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Premium - forma de pagamento por Boleto indisponível!

PlanFree/PremiumCountry BrazilMy Question or IssueAno passado eu comprava de 3 merses de Spotify Premim pagando por BOLETO. Desde o fim do ano passado não consigo renovar o Premium pois a opção de pagamento por BOLETO SUMIU! Estou cansado de usar o F...

  • Casual Listener
  • Plan Free/Premium Country  Brazil My Question or Issue Ano passado eu comprava de 3 merses de Spotify Premim pagando por BOLETO. Desde o fim do ano passado não consigo renovar o Premium poi...
  • Brunelicia
  • Community Legend
  • 801 Views
  • 5 replies
  • 0 likes
  • 801 Views
  • 5 replies
  • 0 likes

Prenium Subscription 12 month 1 payment

Plan1x Account Premium 3x Account FreeCountry = Thailande DeviceiPhone 7 / Iphone X / MacbookAir + PC Dell laptopOperating SystemiOS 11, iOS12, macOS 10.12/10.13, Windows 10, Android My Question or Issuehello Spotify TeamI'm a sound engineer and DJ, ...

  • Visitor
  • Plan 1x Account Premium 3x Account Free Country =  Thailande   Device iPhone 7 / Iphone X / MacbookAir + PC Dell laptop Operating System iOS 11, iOS12, macOS 10.12/10.13, Windows...
  • Brunelicia
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! 12 month voucher doesn’t accept, because...

My Premium Account ist running till July 2020. nevertheless I bought another 12 month voucher but I couldn’t register it. I got the note that Premium months are limited and I should try it later. My question: how long can I be Premium in advance ? wh...

  • Composer
  • My Premium Account ist running till July 2020. nevertheless I bought another 12 month voucher but I couldn’t register it. I got the note that Premium months are limited and I should try it later.&nbs...
  • AppleG
  • Composer
  • 477 Views
  • 2 replies
  • 0 likes
  • 477 Views
  • 2 replies
  • 0 likes

Discover not updating

Hi I have using premium account on Desktop, Iphone and Android. Under search and discover option the recommended tracks have not been updated for weeks. Please help, this is the main feature I'm using Spotify.

  • Visitor
  • Hi I have using premium account on Desktop, Iphone and Android. Under search and discover option the recommended tracks have not been updated for weeks.     Please help, this is the main ...
  • Mantisentil
  • Community Legend
  • 376 Views
  • 6 replies
  • 0 likes
  • 376 Views
  • 6 replies
  • 0 likes