Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62446 Views
- 43 replies
- 3 likes
- 62446 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
Compre una tarjeta de regalo, y no puedo canjearla
El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema
- El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema
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- Community Legend
- 331 Views
- 1 replies
- 0 likes
- 331 Views
- 1 replies
- 0 likes
SMART subscription in Student discount help
I tried using the Student discount premium using my SMART mobile number, and sent me a message that “I have successfully charged with 0 pesos” What does this mean? I wanted to subscribe to the 75 pesos subscription in Student Discount but after all t...
- I tried using the Student discount premium using my SMART mobile number, and sent me a message that “I have successfully charged with 0 pesos” What does this mean? I wanted to subscribe to the 75 pes...
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- Casual Listener
- 266 Views
- 4 replies
- 0 likes
- 266 Views
- 4 replies
- 0 likes
Spotify charges my removed account
I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me.
- I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me.
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- Casual Listener
- 376 Views
- 2 replies
- 0 likes
- 376 Views
- 2 replies
- 0 likes
Student Discount Not Applied
Hello! So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verified. I'm basically overpaying for nothing. Although some pos...
- Hello! So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verifie...
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- Roadie
- 296 Views
- 1 replies
- 0 likes
- 296 Views
- 1 replies
- 0 likes
Google Home offer in Canada
PlanPremiumCountryCanada Hi there - I have been a Spotify Premium subscriber for 3 years and I have found out I'm not eligible for the Google Home deal you're offering Canadians. I bought a yearly subscription at the beginning of the year and see tha...
- Plan Premium Country Canada Hi there - I have been a Spotify Premium subscriber for 3 years and I have found out I'm not eligible for the Google Home deal you're offering Canadian...
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- Casual Listener
- 435 Views
- 1 replies
- 3 likes
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Other
- 435 Views
- 1 replies
- 3 likes
Account Change
PlanPremiumCountryCanada DeviceLG G6Operating SystemOreo My Question or Issue*Update - managed to find the chat option and an agent helped me with this. Is there a way to actually speak to somone? I want to switch from Google Play to Spotify and rede...
- Plan Premium Country Canada Device LG G6 Operating System Oreo My Question or Issue *Update - managed to find the chat option and an agent helped me with this. Is t...
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- Roadie
- 388 Views
- 1 replies
- 0 likes
- 388 Views
- 1 replies
- 0 likes
Can't make Spotify stop charging me for closed premium account
Hi. I have email proof that I have cancelled my spotify premium account, however month on month I am still being charged. I have emailed several times with specific details but keep getting unsatisfactory responses like the one attached. This is rhid...
- Hi. I have email proof that I have cancelled my spotify premium account, however month on month I am still being charged. I have emailed several times with specific details but keep getting ...
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- Roadie
- 402 Views
- 1 replies
- 0 likes
- 402 Views
- 1 replies
- 0 likes
Family Plan - Same country or same address?
PlanPremiumCountryBrazilDevice(Samsung Galaxy S8+)Operating System(Android 9) My Question or IssueSo, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-Answers/Can-I-get-some-help-with-my-Premium-for-Family-plan/ta-p/1215266/high...
- Plan Premium Country Brazil Device (Samsung Galaxy S8+) Operating System (Android 9) My Question or Issue So, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-A...
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- Spotify Star
- 917 Views
- 1 replies
- 0 likes
- 917 Views
- 1 replies
- 0 likes
Prepaid Premium Cancellation
PlanPremium CountryIndia DeviceMacbook Pro 2019 Operating SystemMacOSX I activated Spotify Premium in India but I want to change over to another country where I live. (Because it has more content than in India) Help sections everywhere mention to can...
- Plan Premium Country India Device Macbook Pro 2019 Operating System MacOSX I activated Spotify Premium in India but I want to change over to another country wh...
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- Spotify Star
- 814 Views
- 3 replies
- 0 likes
- 814 Views
- 3 replies
- 0 likes
Charged twice when change Premium trial to Family program, in Taiwan
PlanFree/PremiumCountryTaiwan I live in Taiwan.I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill form my VISA, it shows that Spotfy had charged me twice, NT 149 and NT...
- Plan Free/Premium Country Taiwan I live in Taiwan. I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill fo...
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- Casual Listener
- 328 Views
- 2 replies
- 0 likes
- 328 Views
- 2 replies
- 0 likes
Charged twice when changing credit card
PlanPremium StudentCountryBrazil DeviceMoto Z PlayOperating SystemAndroid 8 My Question or IssueHello everyone. Four days ago I've changed the credit card used in my subscription. Then I was charged 10 reais (Brazil currency), which hasn't reversed y...
- Plan Premium Student Country Brazil Device Moto Z Play Operating System Android 8 My Question or Issue Hello everyone. Four days ago I've changed the credit card used in my s...
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- Community Legend
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Inappropriate payments
Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...
- Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...
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- Spotify Star
- 864 Views
- 3 replies
- 0 likes
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Family Plan Issuepayment issuesPayment Problemsspotify free
- 864 Views
- 3 replies
- 0 likes
Is fair to HK Premium Account?
PlanPremiumCountryHong Kong DeviceN/AOperating SystemN/A My Question or Issue Why the Only US And JP Account can use lyrics function, many English and Japanese song had lyrics but only available in local Account not for Hong Kong?i understand song ha...
- Plan Premium Country Hong Kong Device N/A Operating System N/A My Question or Issue Why the Only US And JP Account can use lyrics function, many Eng...
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- Roadie
- 466 Views
- 1 replies
- 0 likes
- 466 Views
- 1 replies
- 0 likes
Error en el pago de suscripcion
Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. < Community Rock Star edit removed screenshot with personal informa...
- Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. &nbs...
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- Spotify Star
- 545 Views
- 3 replies
- 0 likes
- 545 Views
- 3 replies
- 0 likes
Error while subscribing Premium with Paypal
Plannow: Free / trying to subscribe PremiumCountryPlilippinesDeviceLaptop LenovoOperating SystemWindows 10 My Question or IssueWhile trying to subscribe for Premium with my PayPal account (same country, confirmed, limits are raised etc...) constantly...
- Plan now: Free / trying to subscribe Premium Country Plilippines Device Laptop Lenovo Operating System Windows 10 My Question or Issue While trying to subscribe for Premium with my P...
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- Spotify Star
- 1315 Views
- 3 replies
- 0 likes
- 1315 Views
- 3 replies
- 0 likes
Prepaid Premium Spotify and Hulu?
I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If so, how do I set it up?
- I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If ...
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- Spotify Star
- 1159 Views
- 5 replies
- 0 likes
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Hulu
- 1159 Views
- 5 replies
- 0 likes
Graphic ads at startup
Plan Premium Country Sweden Device huaweiOperating System Android My Question or IssueSo I've been getting an ad for motley crue at startup.I do not pay for spotify to get any kind of ads (or unsolicited recommendations for that matter)I just want pl...
- Plan Premium Country Sweden Device huawei Operating System Android My Question or Issue So I've been getting an ad for motley crue at startup. I do not pa...
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- Spotify Star
- 563 Views
- 6 replies
- 1 likes
- 563 Views
- 6 replies
- 1 likes
Linking Hulu Account
I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in order to link the accounts. I changed by Hulu subscr...
- I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in o...
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- Spotify Star
- 1610 Views
- 6 replies
- 0 likes
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Hulu
- 1610 Views
- 6 replies
- 0 likes
Solved!! Unsubscribed from SingTel Spotify account but it is still showing I am a premium user.
Plan: PremiumCountry: SingaporeDevice Huawei Mate 20 ProOperating System: Android Pie 9.0 My Question or IssueHi! I am trying to sign up for the Premium Family account but because I have an existing Spotify individual account with SingTel, I need to ...
- Plan: Premium Country: Singapore Device Huawei Mate 20 Pro Operating System: Android Pie 9.0 My Question or Issue Hi! I am trying to sign up for the Premium Family account but ...
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- Casual Listener
- 3415 Views
- 2 replies
- 0 likes
- 3415 Views
- 2 replies
- 0 likes
Changed the payment metod and got charged R$10,00
Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?
- Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?
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- Roadie
- 627 Views
- 3 replies
- 0 likes
- 627 Views
- 3 replies
- 0 likes