Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
ab01545945
Visitor
83574 Views
50 replies
4 likes

83574 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10298 Views
23 replies
2 likes

10298 Views
23 replies
2 likes

Solved!! SMART/GLOBE as Payment

I want to pay by mobile. But there is no option for it. Can you please help me with this.

punksty7e
Newbie
I want to pay by mobile. But there is no option for it. Can you please help me with this.
2019-05-06 8:27:36 AM
2019-05-07 10:11:12 PM
Luan
Spotify Star
1448 Views
1 replies
0 likes

1448 Views
1 replies
0 likes

Google Home offer UK

PlanPremiumCountryUKDeviceMutipleOperating SystemMultiple I'm seeing notes on here about the offer above ending April 17th. Last i saw, way before that, was that I'd successfully reserved by free google home. I heard nothing else, no emails, no updat...

Bondspice
Casual Listener
Plan Premium Country UK Device Mutiple Operating System Multiple I'm seeing notes on here about the offer above ending April 17th. Last i saw, way before that, was that I'd successful...
2019-05-07 2:13:56 PM
2019-05-07 8:24:41 PM
Billy-J
Spotify Star
1256 Views
5 replies
0 likes

1256 Views
5 replies
0 likes

Solved!! Error en plan duo

Contraté plan duo pero en el 2do usuario no funciona. Se cargan las canciones pero al pasar a offline se borran e indica esta offline y se sale de la aplicación sin poder volver a entrar porque indica que debe volver a conectarse para entrar. Además ...

Polillita
Casual Listener
Contraté plan duo pero en el 2do usuario no funciona. Se cargan las canciones pero al pasar a offline se borran e indica esta offline y se sale de la aplicación sin poder volver a entrar porque indic...
2019-05-07 12:53:27 PM
2019-05-07 6:55:35 PM
Luan
Spotify Star
3056 Views
5 replies
0 likes

3056 Views
5 replies
0 likes

Spotify switched my student discount to premium

Hello, so I’ve always had the student discount on. Today I realised that I was charges the 6.99€ one instead of the 3.50€. I saw that my “student period” was over but I did not get notified to do the actions that I’ve had to. Can I have the cash back...

manpap97
Newbie
Hello, so I’ve always had the student discount on. Today I realised that I was charges the 6.99€ one instead of the 3.50€. I saw that my “student period” was over but I did not get notified to do the...
2019-05-06 4:15:54 PM
2019-05-07 5:50:44 PM
OneByBoo
Roadie
409 Views
1 replies
0 likes

409 Views
1 replies
0 likes

On the App subscription says Premium Trial But website says Premium Family?

PlanPremium Trial & Family PremiumCountry Device(iPhone 7 & iPad) My Question or IssueHi there, When I sign into the App on my phone my subscription says Premium Trial, because I registered for the trial, but then my husband created a family premium....

Jeanbyr
Newbie
Plan Premium Trial & Family Premium Country Device (iPhone 7 & iPad) My Question or Issue Hi there, When I sign into the App on my phone my subscription says Premium Tr...
2019-05-06 5:35:00 PM
2019-05-07 5:48:40 PM
OneByBoo
Roadie
381 Views
1 replies
1 likes

381 Views
1 replies
1 likes

Family Plan Issue

PlanPremiumCountryUSADeviceIphoneXOperating System(iOS 10 My Question or IssueI received an email last week, asking to verify my address, which I did. Then I received an email saying that address was verified. Yesterday, another email was sent, indic...

jasp410
Newbie
Plan Premium Country USA Device IphoneX Operating System (iOS 10 My Question or Issue I received an email last week, asking to verify my address, which I did. Then I received an emai...
2019-05-06 5:49:01 PM
2019-05-07 5:45:50 PM
OneByBoo
Roadie
416 Views
1 replies
0 likes

416 Views
1 replies
0 likes

Solved!! Starbucks Partner Premium plan and Hulu

PlanPremium/StarbucksCountryUS My Question or IssueHi, I am signed up for my premium account as a Starbucks partner, and I'm wondering if this includes access to Hulu as it's a premium account? If so, how do I access Hulu? Thanks!

aleigh8098
Casual Listener
Plan Premium/Starbucks Country US My Question or Issue Hi, I am signed up for my premium account as a Starbucks partner, and I'm wondering if this includes access to Hulu as it's a premi...
2019-05-06 6:26:49 PM
2019-05-07 3:24:28 PM
Luan
Spotify Star
7258 Views
4 replies
0 likes

7258 Views
4 replies
0 likes

Solved!! Free Google home Mini Promotion?

PlanPremiumCountryCanadaI signed up for premium again because I read about the free Google home mini promotion, it's been 3 days and no email or anything. Can anyone confirm it's still going on and how I am able to redeem for it? Thanks alot.

Paulhoitink
Newbie
Plan Premium Country Canada I signed up for premium again because I read about the free Google home mini promotion, it's been 3 days and no email or anything. Can anyone confirm it's still going ...
2019-05-07 1:37:25 PM
2019-05-07 3:11:07 PM
Luan
Spotify Star
509 Views
1 replies
0 likes

509 Views
1 replies
0 likes

Superuser Contribution Gift card not working. Customer Support Failure.

PlanPremium 30 day trailCountryUSADeviceDesktop PCOperating SystemWin 10 Pro Purchased a $30 gift card at Target. Card redemption fails with an error message that says "Something went wrong. Try again, or get help." I have been communicating with the...

KossB
Roadie
Plan Premium 30 day trail Country USA Device Desktop PC Operating System Win 10 Pro Purchased a $30 gift card at Target. Card redemption fails with an error message that says ...
2019-04-16 11:02:45 AM
2019-05-07 1:41:22 PM
Peter
Spotify Legend
4128 Views
6 replies
0 likes

4128 Views
6 replies
0 likes

Superuser Contribution No premium on App

PlanPremiumCountryIsrael ( currently at vietnam) DeviceHuawei p30 pro Operating SystemAndroid latest one My Question or IssueJust registered on premium. App still shows me get premium and dont let me edit my name or country. I cant download songs i l...

Tal41
Casual Listener
Plan Premium Country Israel ( currently at vietnam) Device Huawei p30 pro Operating System Android latest one My Question or Issue Just registered on premium. App ...
2019-05-01 5:09:43 AM
2019-05-07 1:31:19 PM
Peter
Spotify Legend
2020 Views
2 replies
0 likes

2020 Views
2 replies
0 likes

Superuser Contribution Spotify Gift Card not working

I had purchased a $10 Spotify gift-card at my local Target. When I got home to use the pin or code I was told it was invalid. I was confused considering the reciept said the code was activated, it was purchased in the same country as my account, and ...

ItsBran
Newbie
I had purchased a $10 Spotify gift-card at my local Target. When I got home to use the pin or code I was told it was invalid. I was confused considering the reciept said the code was activated, it wa...
2019-05-02 4:48:00 AM
2019-05-07 1:16:05 PM
Peter
Spotify Legend
1587 Views
4 replies
0 likes

1587 Views
4 replies
0 likes

Superuser Contribution I have Spotify + Hulu and I am still being charged for both monthly

PlanPremium CountryUS My Question or IssueI have the Spotify + Hulu bundle. But every month I still get charged $10+ for spotify and $10+ for hulu.

Lizlizlizzz
Newbie
Plan Premium Country US My Question or Issue I have the Spotify + Hulu bundle. But every month I still get charged $10+ for spotify and $10+ for hulu.
2019-03-12 4:15:56 PM
2019-05-07 1:14:35 PM
Peter
Spotify Legend
3399 Views
3 replies
0 likes

3399 Views
3 replies
0 likes

Superuser Contribution Bonus 18app

Ciao a tutti, ho un problema nel convertire il mio bonus cultura che il governo italiano mi ha fornito. Io attraverso 18app ho generato un buono da 59,94€ da convertire in un abbonamento da 6 mesi. Il codice e la mail che inserisco sono corretti, per...

AleWS97
Newbie
Ciao a tutti, ho un problema nel convertire il mio bonus cultura che il governo italiano mi ha fornito. Io attraverso 18app ho generato un buono da 59,94€ da convertire in un abbonamento da 6 mesi. I...
2019-05-03 11:51:09 AM
2019-05-07 1:10:52 PM
Peter
Spotify Legend
3744 Views
1 replies
0 likes
18app
bonus

3744 Views
1 replies
0 likes

Superuser Contribution Can't down grade from Premium cos my account tells me I'm on Free. Being charged for Premium.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Toefurchris
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-05-03 12:54:25 AM
2019-05-07 1:06:52 PM
Peter
Spotify Legend
586 Views
2 replies
0 likes

586 Views
2 replies
0 likes

Superuser Contribution "Non puoi scaricare premium da quest'app"

Apro spotify stamattina come di consueto e scopro che la versione premium è stata disattivata senza motivo (i pagamenti risultano a buon fine) e per di più quando cerco di riattivarla, all'opzione premium compare il messaggio "non puoi scaricare prem...

AliceMastroleo
Newbie
Apro spotify stamattina come di consueto e scopro che la versione premium è stata disattivata senza motivo (i pagamenti risultano a buon fine) e per di più quando cerco di riattivarla, all'opzione pr...
2019-05-04 9:23:37 AM
2019-05-07 9:47:36 AM
Daisy
Spotify Legend
1102 Views
1 replies
0 likes

1102 Views
1 replies
0 likes

Google Home Mini Offer Canada - Ended?

PlanPremium CountryCanada DeviceAndroid Operating SystemAndroid My Question or IssueHas the offer for the Google Home Mini ended? I didn't even know about it, didn't receive an email, or anything - and I've been a premium subscriber for a year now. T...

jweese
Casual Listener
Plan Premium Country Canada Device Android Operating System Android My Question or Issue Has the offer for the Google Home Mini ended? I didn't even know abou...
2019-04-19 10:58:26 AM
2019-05-07 5:27:04 AM
LM_29
Newbie
7039 Views
6 replies
0 likes

7039 Views
6 replies
0 likes

Google home mini code?

I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page. Should I be expecting a email? Is the offer done?

Confusedguy
Newbie
I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page. Should I be expecting a email? Is the of...
2019-05-02 6:08:34 AM
2019-05-07 1:22:34 AM
Billy-J
Spotify Star
1142 Views
3 replies
0 likes

1142 Views
3 replies
0 likes

Solved!! Est-il possible que je sois inscrit à deux abonnements

Bonjour, Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le petit formulaire nom, prénom, adresse), je voudrais savoir si mon a...

Ludow1
Casual Listener
Bonjour, Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le p...
2019-04-25 9:35:00 AM
2019-05-06 7:39:46 PM
Luan
Spotify Star
1166 Views
3 replies
0 likes

1166 Views
3 replies
0 likes

Spotify Premium does not work

Hi! I just got spotify and got the first 30 days free Premium. I have paid for it but it won't work. Can someone help me?

GRHV
Newbie
Hi! I just got spotify and got the first 30 days free Premium. I have paid for it but it won't work. Can someone help me?
2019-05-05 12:52:28 AM
2019-05-06 7:24:25 AM
OneByBoo
Roadie
563 Views
1 replies
0 likes

563 Views
1 replies
0 likes

Canceled Subscription and Deleted account and still being charged for Spotify

PlanPremiumCountryUSA DeviceiPhone 6sOperating SystemiOS 10 My Question or IssueI was having issues with other users I did not authorize being on my family plan. I canceled my subscription and deleted my account but I still keep getting charged for S...

zploen
Newbie
Plan Premium Country USA Device iPhone 6s Operating System iOS 10 My Question or Issue I was having issues with other users I did not authorize being on my family plan. I can...
2019-05-06 5:12:36 AM
2019-05-06 6:05:02 AM
Jᴀᴄᴋ
Roadie
514 Views
1 replies
0 likes

514 Views
1 replies
0 likes

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