Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5308 Views
  • 23 replies
  • 2 likes
  • 5308 Views
  • 23 replies
  • 2 likes

Payment Failure for Premium

Hello all, I noticed several people within the community, including myself, are experiencing Payment Failure with Spotify Premium. I received an email from Spotify and right away updated my billing options. I've been using this card for months now, s...

  • Casual Listener
  •   Hello all,   I noticed several people within the community, including myself, are experiencing Payment Failure with Spotify Premium.    I received an email from Spotify and...
  • Billy-J
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Payment failure
    Subscription
  • 368 Views
  • 1 replies
  • 0 likes

Problem changing Payment method

Hi, I am trying to change my payment method and my AMERICAN EXPRES card keeps getting declined with the following message: "Your payment method and country don't match." My home zip code is from Florida and my card is from New York but that’s the sam...

  • Newbie
  • Hi,   I am trying to change my payment method and my AMERICAN EXPRES card keeps getting declined with the following message: "Your payment method and country don't match." My home zip cod...
  • OneByBoo
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • Changing payment method
  • 293 Views
  • 1 replies
  • 0 likes

Charged although cancelled. (I have a cancelled confirmation mail)

PlanPremiumCountryNorway My Question or Issue I cancelled Spotify Premium February 8th. I was sent an email confirming this. Still I was charged today.How on earth do I contact support?They don't exactly make a good case for me to return later ...Mor...

  • Casual Listener
  • Plan Premium Country Norway     My Question or Issue   I cancelled Spotify Premium February 8th. I was sent an email confirming this.  Still I was charged today. How o...
  • Brunelicia
  • Community Legend
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Will I Lose Local Files That I Downloaded While I Had Premium

PlanPremiumCountry CanadaDeviceiPhone 8Operating SystemiOS 12.1.4 My Question or IssueI have a premium membership and decided to upload a local file to spotify to listen to in my playlist. My premium is expiring soon and I was considering not renewin...

  • Newbie
  • Plan Premium Country  Canada Device iPhone 8 Operating System iOS 12.1.4   My Question or Issue I have a premium membership and decided to upload a local file to spotify to listen...
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Can't redeem premium code

I've problem here... I just redeem t8 digit Premium Code using Boost app.. And I've tried to enter the code but why the websites say that my Code doesn't valid? Please help me..

  • Casual Listener
  • I've problem here...  I just redeem t 8 digit Premium Code using Boost app..  And I've tried to enter the code but why the websites say that my Code doesn't valid? Please help me..
  • Billy-J
  • Spotify Star
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

Plz update my account payment to Year membership.

I already paid for year-membership but nothing response so plz update my account before i lost my offline music thxx.

  • Newbie
  • I already paid for year-membership but nothing response so plz update my account before i lost my offline music thxx.
  • Billy-J
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Website and app not working but paying for premium!

I have several issues continuing with Spotify.Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of course I was no longer able to use that account, stating th...

  • Casual Listener
  • I have several issues continuing with Spotify. Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of cour...
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Invite for premium not working

The Premium invite Reddem code sent to me is not workingPlanPremiumCountry USA Device(iPhone 6, Samsung Galaxy )Operating System(iOS 10, Android Oreo, .) My Question or Issue Invitation code is not working for premium

  • Newbie
  • The Premium invite Reddem code sent to me is not working Plan Premium Country USA   Device (iPhone 6, Samsung Galaxy ) Operating System (iOS 10, Android Oreo, .)   My Quest...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

60 Days Free Premium subscription

Hi- I received an email from Spotify regarding 60 days free premium membership but when I hit the link it showed 30 days, can anyone help me on how the resolve this ? ThanksVJ PlanFree/PremiumCountry United StatesDevice(iPhone

  • Newbie
  • Hi- I received an email from Spotify regarding 60 days free premium membership but when I hit the link it showed 30 days, can anyone help me on how the resolve this ?   Thanks VJ   &nb...
  • Brunelicia
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Change Unlimited from Desktop to Phone?

PlanUnlimitedCountry SwedenDeviceSamsung Note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Spptify Unlimited. I wonder if it is possible to have it on the phone instead of on the desktop?

  • Casual Listener
  • Plan Unlimited Country  Sweden Device Samsung Note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have Spptify Unlimited. I wonder ...
  • Maxim
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Student Discount successfully charged but account still reverted back to free account

Plan Premium Country Philippines Device (Samsung J1 2016) Operating System (Android Marshmallow) My Question or Issue So I applied and got accepted for a student discount and Spotify successfully charged me for premium 7 days ago but my account still...

  • Newbie
  • Plan Premium Country  Philippines Device (Samsung J1 2016) Operating System (Android Marshmallow)   My Question or Issue  So I applied and got accepted for a studen...
  • Brunelicia
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • premium for students error
  • 275 Views
  • 1 replies
  • 0 likes

Payment Method Failed Even Though It Hasn't Changed

PlanPremiumCountry USDeviceNote 9, Windows 10Operating SystemAndroid Oreo, Windows 10 My Question or IssueOpened Spotify to see that my monthly premium subscription payment has failed. Nothing has changed with the associated card, and I just made a p...

  • Casual Listener
  • Plan Premium Country  US Device Note 9, Windows 10 Operating System Android Oreo, Windows 10   My Question or Issue Opened Spotify to see that my monthly premium subscription...
  • Brunelicia
  • Community Legend
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Superuser Contribution Probable phishing attempt from Spotify in my inbox

I've just received a very deceptive message supposedly coming from Spotify asking me to accept the new End User License Agreement (in Dutch). I seriously doubt this mail is legit, because: 1. All links point to a URL starting with http://wl.spotify.c...

  • Regular
  • I've just received a very deceptive message supposedly coming from Spotify asking me to accept the new End User License Agreement (in Dutch).   I seriously doubt this mail is legit, because: ...
  • Katerina
  • Spotify Legend
  • 7473 Views
  • 5 replies
  • 1 likes
  • 7473 Views
  • 5 replies
  • 1 likes

Premium for Students

PlanLooking to get Premium, currently freeCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I can select my college, SCF Manatee-Sarasota, but it doesn't accept me and I have not been received any documents that prove...

  • Casual Listener
  • Plan Looking to get Premium, currently free Country  USA Device Samsung Galaxy 9 Operating System Android Oreo  My Question or Issue  I can select my college, SCF Manatee...
  • Maxim
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Upgraded my Premium account to family, but i was still charged for my premium account, please refund

PlanFamilyCountry Canada My Question or Issue Upgraded to Family from Premium, still got charged for Premium as well as familyNo record of my payment in my receipts on Spotify.Payment made Feb 7th

  • Newbie
  • Plan Family Country  Canada     My Question or Issue  Upgraded to Family from Premium, still got charged for Premium as well as family No record of my payment in my receip...
  • Billy-J
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Premium doensn't work anymore

PlanFree/PremiumCountry GermayDeviceiPhone XOperating SystemWindows 10 My Question or Issue Hello i have a big Problem.I have subscibed a 60days free trial and now the Trial was end. I subscibed on 22.12.18.It wasn't 60 Days. My Friend hat this Probl...

  • Newbie
  • Plan Free/Premium Country  Germay Device iPhone X Operating System Windows 10   My Question or Issue   Hello i have a big Problem. I have subscibed a 60days free trial and ...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying twice

PlanPremiumCountryBrazil DeviceiPhone XSOperating SystemiOS 12.1.2 My Question or IssueFor the last 6 months (since my credit card was cloned and I had to provide another one), I've been paying for the service twice a month.My credit card bill shows ...

  • Casual Listener
  • Plan Premium Country Brazil  Device iPhone XS Operating System iOS 12.1.2   My Question or Issue For the last 6 months (since my credit card was cloned and I had to provide anothe...
  • Macke3
  • Casual Listener
  • 418 Views
  • 4 replies
  • 0 likes
  • 418 Views
  • 4 replies
  • 0 likes

Upgraded now being charged twice

My Question or Issue I usually pay for Spotify premium through O2 who just add £9.99 to my bill per month. Ive just upgraded to family a week or two ago and Spotify have taken £15 directly from my bank but also O2 have still taken £10 off me. csn I g...

  • Newbie
  •     My Question or Issue  I usually pay for Spotify premium through O2 who just add £9.99 to my bill per month.    Ive just upgraded to family a week or two ago and Spot...
  • Brunelicia
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

1 abonnement pour 2 factures

Bonjour,J'ai renouvelé mon abonnement au mois de janvier et depuis, je suis débité de 4,99 € mais aussi de 9,99 € alors que sur mon compte dans "abonnements" je n'ai que le "Spotify Etudiants". A quoi correspondent les 9,99 €? Comment faire pour ne p...

  • Casual Listener
  • Bonjour, J'ai renouvelé mon abonnement au mois de janvier et depuis, je suis débité de 4,99 € mais aussi de 9,99 € alors que sur mon compte dans "abonnements" je n'ai que le "Spotify Etudiants". A q...
  • Brunelicia
  • Community Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Solved!! Current Annual Premium - Want Family - How

I am currently an annual Premium subscriber, my subscription doesn't end until 1/19/2020, I thought the premium included the family but I was mistaken, I need to rectify this to get the Premium for Family. Since there is no annual subscription allowe...

  • Casual Listener
  • I am currently an annual Premium subscriber, my subscription doesn't end until 1/19/2020, I thought the premium included the family but I was mistaken, I need to rectify this to get the Premium for F...
  • Brunelicia
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes