Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55671 Views
  • 23 replies
  • 5 likes
  • 55671 Views
  • 23 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33889 Views
  • 19 replies
  • 2 likes
  • 33889 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23271 Views
  • 12 replies
  • 1 likes
  • 23271 Views
  • 12 replies
  • 1 likes

Superuser Contribution Premium just not working

I have paid my subscription . On your computer it said im on premium . On my account it said im on premium . But yet when i go to listen to my playlists , with no wifi or data off , it keeps popping up " no internet connection " . If i am paying for ...

  • Newbie
  • I have paid my subscription . On your computer it said im on premium . On my account it said im on premium . But yet when i go to listen to my playlists , with no wifi or data off , it keeps popping ...
  • georgehenderson
  • Newbie
  • 127 Views
  • 2 replies
  • 0 likes
  • 127 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student discount issue

Hi, I signed up for premium a few months ago using what I thought was the student discount link. Looking over my statements, I now realize that I've been charged £10 instead of £5 for the past three months. I've changed the account over to student an...

  • Newbie
  • Hi,   I signed up for premium a few months ago using what I thought was the student discount link. Looking over my statements, I now realize that I've been charged £10 instead of £5 for the pa...
  • Aimee_T
  • Roadie
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Student Spotify

Signed up for student Spotify and was charged for it. But it still says I have free Spotify.

  • Casual Listener
  • Signed up for student Spotify and was charged for it. But it still says I have free Spotify. 
  • adrianaa18
  • Casual Listener
  • 153 Views
  • 2 replies
  • 1 likes
  • 153 Views
  • 2 replies
  • 1 likes

Superuser Contribution I chose the trial (Family) but i was charged.

Planning now to cancel my subscription but it says im still in free account. So what will happen now to the amount that Spotify charged me?

  • Newbie
  • Planning now to cancel my subscription but it says im still in free account. So what will happen now to the amount that Spotify charged me? 
  • Aimee_T
  • Roadie
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Chan

Changing payment info: I want to update my payment info (read credit card info) so I can pay for my premium account fee and when I log in and click on subscriptions it says I'm on a free subscription. It won't let me change any info because it's not ...

  • Visitor
  • Changing payment info:  I want to update my payment info (read credit card info) so I can pay for my premium account fee and when I log in and click on subscriptions it says I'm on a free subsc...
  • Aimee_T
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged me more than what i thought i paid for

I kept getting ads on both mobile and facebook that spotify had another 0.99 cents for 3 months deal so i thought i'd suscribe again because thats what i can only afford at the moment. I ended up being charged the whole $9.99 when the ads says 0.99 c...

  • Newbie
  • I kept getting ads on both mobile and facebook that spotify had another 0.99 cents for 3 months deal so i thought i'd suscribe again because thats what i can only afford at the moment. I ended up bei...
  • Emapiazza
  • Newbie
  • 134 Views
  • 2 replies
  • 0 likes
  • 134 Views
  • 2 replies
  • 0 likes

Superuser Contribution Still paying for an old account that's cancelled

I shared an account with my sibling before. I cancelled the premium for that account about 6 months ago. I'm still getting receipts from the old account? And it's still withdrawing money. What am I supposed to do now? With money being withdrawn from ...

  • Newbie
  • I shared an account with my sibling before. I cancelled the premium for that account about 6 months ago. I'm still getting receipts from the old account? And it's still withdrawing money. What am I s...
  • Aimee_T
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Update Credit Card Trouble

I want to change my credit card info. I click UPDATE and the button on the following screen says START MY SPOTIFY PREMIUM instead of CHANGE PAYMENT DETAILS. It feels like it wants me to create another account.

  • Newbie
  • I want to change my credit card info. I click UPDATE and the button on the following screen says START MY SPOTIFY PREMIUM instead of CHANGE PAYMENT DETAILS.   It feels like it wants me to crea...
  • Aimee_T
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Normal premium disappear

Recently i saw that i can't find the nornal premium, instead i found the family one, which i don't need it. There is a way to buy the normal one instead of the Family one?

  • Casual Listener
  • Recently i saw that i can't find the nornal premium, instead i found the family one, which i don't need it. There is a way to buy the normal one instead of the Family one? 
  • Evinsher
  • Casual Listener
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists deleted followed by account deletion

I’ve had Premium for the last five years set up on automatic payments without any issue. Then out of nowhere all of my playlists got deleted. It was very aggravating but I figured I would just start them over again. Then, 2 days after that on May 12t...

  • Newbie
  • I’ve had Premium for the last five years set up on automatic payments without any issue. Then out of nowhere all of my playlists got deleted. It was very aggravating but I figured I would just start ...
  • og_dnr
  • Newbie
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Premium Account Volvo Sensus Connected Touch

Until last week spotify was running fine on my Volvo Sensus Connected Touch.Once every 30 days however, I need to log in again via a wifi network.When doing that this week, it suddenly says I need a premium account and logs immediatly back out. I hav...

  • Newbie
  • Until last week spotify was running fine on my Volvo Sensus Connected Touch. Once every 30 days however, I need to log in again via a wifi network. When doing that this week, it suddenly says I nee...
  • Eo40
  • Casual Listener
  • 1117 Views
  • 2 replies
  • 1 likes
  • 1117 Views
  • 2 replies
  • 1 likes

Superuser Contribution Daily Mix in VietNam

Why do Free Users have Daily Mix but Premium do not in VietNam server? I'm so happy when Spotify comes to VietNam. When I use as a Free User, I have 3 Daily Mix playlists, but after I upgrade to Premium, everything is disappear.

  • Casual Listener
  • Why do Free Users have Daily Mix but Premium do not in VietNam server?   I'm so happy when Spotify comes to VietNam. When I use as a Free User, I have 3 Daily Mix playlists, but after I upgrad...
  • QDA
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Superuser Contribution Username / Email problems

So why can't i log in with my email addresss and my correct password, the password is correct..... Just **bleep** tell me why, i dont have a clue what my id number is and i cant find it on my account page easily.., spotify is a great service yet you ...

  • Newbie
  • So why can't i log in with my email addresss and my correct password, the password is correct.....   Just **bleep** tell me why, i dont have a clue what my id number is and i cant find it on m...
  • JuanSebastian
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Premium subscription

Spotify doesn’t allow me to be included in my husband’s Premium account!!! We live in the same address, and it keeps refusing it! So frustrating and annoying these new Premium changes!! Does anyone have a solution? Thank you!!

  • Casual Listener
  • Spotify doesn’t allow me to be included in my husband’s Premium account!!! We live in the same address, and it keeps refusing it! So frustrating and annoying these new Premium changes!! Does anyone h...
  • Bethany_Dawn
  • Community Legend
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Method does not work

It´s my firts time in spotify and I want to try the premium version (3 months 1€) but when I try to pay my daughter´s credit card it does not work and the message is "It seems that you have already had a free trial or a discount offer. But you have o...

  • Newbie
  • It´s my firts time in spotify and I want to try the premium version (3 months 1€) but when I try to pay my daughter´s credit card it does not work and the message is "It seems that you have already h...
  • JuanSebastian
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify étudiants

Bonjour,Je suis abonnée à spotify étudiants depuis un an, mon abonnement se termine le 5 juin (et basculera alors automatiquement sur spotify premium) Je voudrais donc renouveller mon abonnement étudiant avant cette date mais je n’y parviens pas. Que...

  • Casual Listener
  • Bonjour, Je suis abonnée à spotify étudiants depuis un an, mon abonnement se termine le 5 juin (et basculera alors automatiquement sur spotify premium) Je voudrais donc renouveller mon abonneme...
  • manon-prz
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why i can't play downloaded music?

Why i can't play downloaded music when my subscription ended? On my lumia phone even my subscription is over i can still play downloaded music.

  • Visitor
  • Why i can't play downloaded music when my subscription ended? On my lumia phone even my subscription is over i can still play downloaded music.
  • Jack
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium is not working after reinstalling app

Hi, I reinstalled the app and since that moment i dont have spotify premium on myphone (I still have it on my pc and tablet).Maybe someone have some idea of what could i do?

  • Newbie
  • Hi, I reinstalled the app and since that moment i dont have spotify premium on my phone (I still have it on my pc and tablet). Maybe someone have some idea of what could i do?
  • JuanSebastian
  • Roadie
  • 141 Views
  • 1 replies
  • 1 likes
  • 141 Views
  • 1 replies
  • 1 likes