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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83680 Views
  • 30 replies
  • 5 likes
  • 83680 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45705 Views
  • 19 replies
  • 3 likes
  • 45705 Views
  • 19 replies
  • 3 likes

Payment issues

Hello! I was living in the US and I moved back to Mexico. I want to change the card that I was using but I cannot change the country. I already tried doing it the way that they suggest on the webpage but it doesen't work, it says "The postal code ins...

  • Newbie
  • Hello! I was living in the US and I moved back to Mexico.  I want to change the card that I was using but I cannot change the country. I already tried doing it the way that they suggest on the ...
  • Luke
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Camt get premium

Please help I pay each month for premium. I had my phone stolen and replaced my phone and downloaded Spotify again. It shows all my previous downloads but when I want to download a new one I get a message to say I need to up grade to premium but I pa...

  • Newbie
  • Please help I pay each month for premium. I had my phone stolen and replaced my phone and downloaded Spotify again. It shows all my previous downloads but when I want to download a new one I get a me...
  • Luke
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Paid for three months of premium for .99 cents did not get it

I just bought the three month subscription for a dollar and it says I only have a week of premium can I get a refund or three months of premium I've tried signing out and updating my card

  • Newbie
  • I just bought the three month subscription for a dollar and it says I only have a week of premium can I get a refund or three months of premium I've tried signing out and updating my card
  • Luke
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Charged for 3 different accounts

I have been charged for three different accounts. How do I delete two of them?How do I speak to a real person for help?

  • Newbie
  • I have been charged for three different accounts. How do I delete two of them? How do I speak to a real person for help?
  • Luke
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Premium country change - payment method card

Hi all,I am Premium. I just moved from Europe to USA. I want to switch to USA. I have an american credit card, but after i choose USA as my country, and then i go the subscription update and then method of payment update.. I input my new american cre...

  • Newbie
  • Hi all, I am Premium. I just moved from Europe to USA. I want to switch to USA.  I have an american credit card, but after i choose USA as my country, and then i go the subscription update and...
  • Luke
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Payment failed??

So I renewed my spotify, it charged me but the payment failed message is still popping up when I open the app? There is no way to actually contact Spotify and I don't want to be charged twice. Please help.

  • Newbie
  • So I renewed my spotify, it charged me but the payment failed message is still popping up when I open the app? There is no way to actually contact Spotify and I don't want to be charged twice. Please...
  • Luke
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Cobro doble premium

Porque me hacen cobros dobles? ya van tres meses seguidos que me hacen cobros dobles

  • Newbie
  • Porque me hacen cobros dobles? ya van tres meses seguidos que me hacen cobros dobles 
  • Luke
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Doble cobro en promocion

Buenas noches acabo de realizar la suscripcion a el plan de 3 meses por 900 pesosAl suscribirme me realizaron dos cobros a la tarjeta, uno del plan que adquiri y el otro de otro plan por valor de 7.490 quisiera saber por que me realizaron los dos cob...

  • Newbie
  • Buenas noches acabo de realizar la suscripcion a el plan de 3 meses por 900 pesos Al suscribirme me realizaron dos cobros a la tarjeta, uno del plan que adquiri y el otro de otro plan por valor de 7...
  • Luke
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Cannot login my premium account

I have premium account but i could not login. I forgot my password tooI already install on my android but suddenly logoutI just remember my account is johiwan but I forgot I register with which one emailI got my bill on my credit card with spotify o...

  • Visitor
  • I have premium account but i could not login. I forgot my password too I already install on my android but suddenly logout I just remember my account is johiwan but I forgot I register with which o...
  • Luke
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution 9 pesos for 3 months

So I subscribed to spotify premium for 3 months with the promo 9 pesos for 3 months last may 19, 2018 on the first month, may card was charged by the bank for membership fee when in fact i only subscribed to that promo and i was being asked to pay fo...

  • Newbie
  •   So I subscribed to spotify premium for 3 months with the promo 9 pesos for 3 months last may 19, 2018 on the first month, may card was charged by the bank for membership fee when in fact i on...
  • SergioDavid
  • Roadie
  • 5332 Views
  • 1 replies
  • 0 likes
  • 5332 Views
  • 1 replies
  • 0 likes

Payment for premium

PlanPremiumCountry HungaryDeviceGalaxy Note 5Operating SystemAndroid My Question or Issue My bank card is having some issues so my Spotify Premium payment couldn't be paid this month. I can't resolve these issues until I return home tomorrow.How long...

  • Newbie
  • Plan Premium Country  Hungary Device Galaxy Note 5 Operating System Android   My Question or Issue  My bank card is having some issues so my Spotify Premium payment couldn't ...
  • jsannn
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Why do you draw my fee two times?

I looked at my bank-acount and I see two transaktions eatch month? One from Stockholm and one from London? Why and how can i fix this?

  • Newbie
  •   I looked at my bank-acount and I see two transaktions eatch month? One from Stockholm and one from London? Why and how can i fix this?
  • Loxer
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Subscription problems

PlanPremium before now freeCountry FranceDeviceOneplus 5TOperating SystemAndroid OxygenOs My Question or Issue Hello, my problem is that i stopped the premium subsciption and it tells me that my subscription will end the 18-08-26 but i dont want to p...

  • Newbie
  • Plan Premium before now free Country  France Device Oneplus 5T Operating System Android OxygenOs   My Question or Issue  Hello, my problem is that i stopped the premium subsc...
  • Bethany_Dawn
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Segun la web de spotify soy FREE pero la app me dice q soy PREMIUM

Segun la web soy FREE pero en la aplicacion sale q soy PREMIUM y me vienen cobrando desde hace meses, recien me he dado cuenta.Aca dice que soy FREE (web) Aca dice que soy PREMIUM (app)

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  • Newbie
  • Segun la web soy FREE pero en la aplicacion sale q soy PREMIUM y me vienen cobrando desde hace meses, recien me he dado cuenta. Aca dice que soy FREE (web)   Aca dice que soy PREMIUM (app) ...
  • Jose_M
  • Spotify Star
  • 666 Views
  • 1 replies
  • 0 likes
  • Free pero en app premium
  • 666 Views
  • 1 replies
  • 0 likes

trying to change credit card number, WILL NOT GO THROUGH????

I am trying to change my credit card info and it will not go through, a spinning wheel just pops up. I already tried a private window and it made no difference.

  • Newbie
  • I am trying to change my credit card info and it will not go through, a spinning wheel just pops up. I already tried a private window and it made no difference. 
  • Luke
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

I no longer have access to my premium account?

Guys what happened? Why do I no longer have access to meu premium account suddently? I tried to unlink spotify from facebook and ask for a new password: NOT WORKING.After that, i give up and relinked again and… for no reason, there's no premium accou...

  • Newbie
  • Guys what happened? Why do I no longer have access to meu premium account suddently?  I tried to unlink spotify from facebook and ask for a new password: NOT WORKING. After that, i give up a...
  • Luke
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Upgraded to family from premium

I upgraded to family from premium yesterday. Does it go into effect immediately? It says my subscription will renew on 8/29 or does it wait until then? I can send my family invites but they don't seem to hook them up. any tips?

  • Regular
  • I upgraded to family from premium yesterday. Does it go into effect immediately? It says my subscription will renew on 8/29 or does it wait until then?   I can send my family invites but they ...
  • Nico
  • Community Legend
  • 346 Views
  • 9 replies
  • 0 likes
  • 346 Views
  • 9 replies
  • 0 likes

Pay by Mobile error

Kindly Help me on my situation folks.. I want to register on their 3months promo but still no luck..

  • Newbie
  • Kindly Help me on my situation folks.. I want to register on their 3months promo but still no luck..    <removed sensitive info>
  • Luke
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

problem with my sub

hi i just join the awesome comunity as a trial member for 7 days today i recieve a offer to get 3 month for only a dollar i accepted but the sup doesnt show on my account i just only have the trial one who is about to expire in 4 days y pay using pay...

  • Newbie
  • hi i just join the awesome comunity as a trial member for 7 days today i recieve a offer to get 3 month for only a dollar i accepted but the sup doesnt show on my account i just only have the trial o...
  • Luke
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes