Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62439 Views
- 43 replies
- 3 likes
- 62439 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
Superuser Contribution why i have been charged twice
Please help me, you charge me last nov28 then you charged me again today. And saying that my account is not on premium.
- Please help me, you charge me last nov28 then you charged me again today. And saying that my account is not on premium.
-
-
- Spotify Legend
- 166 Views
- 3 replies
- 0 likes
- 166 Views
- 3 replies
- 0 likes
Payment failed, will offline mode protect my downloads
My premium payment failed, and it will be a couple weeks before I can pay again. A few days ago the payment failed message showed up and after turning spotify to offline and restricting its internet access from my phones settings the message still sh...
- My premium payment failed, and it will be a couple weeks before I can pay again. A few days ago the payment failed message showed up and after turning spotify to offline and restricting its internet ...
-
-
- Roadie
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Superuser Contribution Problem Subscription
It did not proceed on the premium promo but it took charges
- It did not proceed on the premium promo but it took charges
-
-
- Spotify Legend
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes
Superuser Contribution I didnt get premium but my oney were taken
My Question or Issue i payed for the 0.99 3 month subsriction from my laptop , and i didnt get premium, i tried to log out and reinstall the app but still nothing and my money were deducted from my account
- My Question or Issue i payed for the 0.99 3 month subsriction from my laptop , and i didnt get premium, i tried to log out and reinstall the app but still nothing and my money ...
-
-
- Spotify Legend
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Superuser Contribution $0.99 for 3 months should be available to ALL
I haven’t used the 7 day trial only free. I am aware of the $0.99 promo at the end of the year. I have been sent emails about it. So I decided today to purchase this promo and it says I’m not eligible as I have already used a trial and it tells me I ...
- I haven’t used the 7 day trial only free. I am aware of the $0.99 promo at the end of the year. I have been sent emails about it. So I decided today to purchase this promo and it says I’m not eligibl...
-
-
- Spotify Legend
- 374 Views
- 1 replies
- 0 likes
-
$0.99Not eligiblepromopromotion
- 374 Views
- 1 replies
- 0 likes
Superuser Contribution Can't log in using mobile app + premium offer not working
Hello there, I subscribed Spotify Premium for 3 months on the 19th of November. The payment has gone through but I can't actually use it since I can't log in the app. Browser log in was working and in Profile it was Spotify Premium.I logged out from ...
- Hello there, I subscribed Spotify Premium for 3 months on the 19th of November. The payment has gone through but I can't actually use it since I can't log in the app. Browser ...
-
-
- Spotify Legend
- 264 Views
- 2 replies
- 0 likes
- 264 Views
- 2 replies
- 0 likes
Superuser Contribution Super paranoid here, but I bought a Spotify gift card, will it try to auto renew?
Sorry this is super silly but I’m just a little worried about having Spotify try to auto renew. I don’t have a credit card associated with my account or with my iTunes account. So I used a gift card. It won’t try to auto renew the subscription right?
- Sorry this is super silly but I’m just a little worried about having Spotify try to auto renew. I don’t have a credit card associated with my account or with my iTunes account. So I used a gi...
-
-
- Spotify Legend
- 541 Views
- 2 replies
- 0 likes
-
Gift CardPremium
- 541 Views
- 2 replies
- 0 likes
Premium through cell phone carrier vs. premium family
PlanPremiumCountry USADevice Samsung Galaxy S8Operating System Android My Question or Issue I currently have Premium (pd) through my cell phone carrier but would like to get Family Premium as my youngest with autism functions well with music. Will I ...
- Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android My Question or Issue I currently have Premium (pd) through my cell phone carr...
-
-
- Community Legend
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Money has been debited on my card already yet my account still shows it isn't Premium.
Money taken off from my card still it shows my acct is not under Premium.I've validated my email and everything. Updated the app, logged in but still shows the same error. wth
- Money taken off from my card still it shows my acct is not under Premium. I've validated my email and everything. Updated the app, logged in but still shows the same error. wth
-
-
- Newbie
- 264 Views
- 2 replies
- 1 likes
-
Premium
- 264 Views
- 2 replies
- 1 likes
Will I lose my saves if I cancel Premium temporarily?
My Question or IssueI have premium right now and I am canceling my subscription just for the next few months and plan to start paying again in February. Am I going to lose all of my saves/playslists when I cancel?? PlanPremiumCountry USADeviceiPhone ...
- My Question or Issue I have premium right now and I am canceling my subscription just for the next few months and plan to start paying again in February. Am I going to lose all of my saves/playslist...
-
-
- Composer
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Solved!! Canceling Premium for child and moving to Premium family
PlanPremiumCountry USADeviceZTE Axon 7Operating SystemAndroid My Question or Issue Hi, My son currently has a Spotify Premium account and I had another account. We're canceling my account (other service) and beginning a Premium Family plan with Spoti...
- Plan Premium Country USA Device ZTE Axon 7 Operating System Android My Question or Issue Hi, My son currently has a Spotify Premium account and I had anoth...
-
-
- Spotify Star
- 346 Views
- 1 replies
- 0 likes
- 346 Views
- 1 replies
- 0 likes
Offered 3 months for 3.99 and charged 9.99 for one month...
While logged in I received a pop-up notification for a 3 month offer. Clicked the link which sent me to a payment page telling me that once the 3 months expires I would be charged at the regular rate. After submitting I received an invoice for $10. I...
- While logged in I received a pop-up notification for a 3 month offer. Clicked the link which sent me to a payment page telling me that once the 3 months expires I would be charged at the regular rate...
-
-
- Regular
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Commercials playing on premium
I have a premium subscription but keep getting commercials when I listen to podcasts on spotify. Why? I pay for premium so that I don't have to listen to commercials.It's not commercials that are recorded on the podcast tracks either, the commercials...
- I have a premium subscription but keep getting commercials when I listen to podcasts on spotify. Why? I pay for premium so that I don't have to listen to commercials. It's not commerci...
-
-
- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Solved!! Yearly Subscription?
Does anyone know if Spotify will bring back the yearly subscription deal? I did it last year and it was very convenient, not only money wise but budgeting wise. It's nice to not have to worry about paying every month.
- Does anyone know if Spotify will bring back the yearly subscription deal? I did it last year and it was very convenient, not only money wise but budgeting wise. It's nice to not have to worry...
-
-
- Casual Listener
- 430 Views
- 3 replies
- 0 likes
- 430 Views
- 3 replies
- 0 likes
Cannot redeem egift card
PlanPremiumCountry Device PC My Question or Issue I currently am on premium until March. I purchsed a 12 Month Spotify Premium Subscription, eGift Card from Costco yesterday, got the email for a PIN but when I try to redeem it, it said it is not vali...
- Plan Premium Country Device PC My Question or Issue I currently am on premium until March. I purchsed a 12 Month Spotify Premium Subscription, eGift Card from...
-
-
- Community Legend
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Superuser Contribution Why have I been charged multiple times for single subscription?
I have subscribed for a premium plan for 0.99$ for 3 months subscription. but I was charged $1 and $10 and $10. May I know why they charged other $20.
- I have subscribed for a premium plan for 0.99$ for 3 months subscription. but I was charged $1 and $10 and $10. May I know why they charged other $20.
-
-
- Spotify Legend
- 252 Views
- 2 replies
- 0 likes
- 252 Views
- 2 replies
- 0 likes
Superuser Contribution Premium with Paysafecard doeson't work
I wanted to buy 3 months premium (in Czech republic) for 0.99 € so I bought a paysafecard and open a premium section in my spotify. When I wanted to select pay with paysafecard it wasnt there, there was only paypal or credit card payment methods. So ...
- I wanted to buy 3 months premium (in Czech republic) for 0.99 € so I bought a paysafecard and open a premium section in my spotify. When I wanted to select pay with paysafecard it wasnt there, there ...
-
-
- Spotify Legend
- 279 Views
- 2 replies
- 0 likes
- 279 Views
- 2 replies
- 0 likes
Superuser Contribution Subscribed twice. Pls help avoid double charging
PlanPremiumCountrySingapore DeviceMultipleOperating SystemMultiple My Question or Issue I was trying to subscribe to the family premium package and in error i think i first signed up to the $118/yr individual premium plan. Subsequently i also signed ...
- Plan Premium Country Singapore Device Multiple Operating System Multiple My Question or Issue I was trying to subscribe to the family premium package and in error i think...
-
-
- Spotify Legend
- 228 Views
- 2 replies
- 0 likes
- 228 Views
- 2 replies
- 0 likes
Superuser Contribution Family premium keeps removing me every month
Hello I am a member of family premium plan and I do live with the other members. Why does it keep ditching me every month saying it cant verify my account? And I cant accept the new invitations sent Thanks
- Hello I am a member of family premium plan and I do live with the other members. Why does it keep ditching me every month saying it cant verify my account? And I cant accept the new invitations sent ...
-
-
- Spotify Legend
- 398 Views
- 4 replies
- 1 likes
- 398 Views
- 4 replies
- 1 likes
Charged after cancellation
PlanFreeCountry New ZealandDevice(Samsung Galaxy S8, Custom built PC)Operating System(Android Oreo, Windows 10) My Question or Issue I have an issue with Spotify, I am still being charged every month for premium when I have deactivated it. I have thr...
- Plan Free Country New Zealand Device (Samsung Galaxy S8, Custom built PC) Operating System (Android Oreo, Windows 10) My Question or Issue I have an issue with Spoti...
-
-
- Spotify Star
- 511 Views
- 3 replies
- 1 likes
-
scammed
- 511 Views
- 3 replies
- 1 likes