Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
krishna1926
Visitor
174760 Views
114 replies
12 likes

174760 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19406 Views
27 replies
4 likes

19406 Views
27 replies
4 likes

Superuser Contribution Google Home Mini Promo

I have Spotfy Premium. It's not a trial version, it's not a family version and it's fully paid up until March 2020. When I click the link for the promotional Google Home Mini, it says that I'm not eligible. What gives???

NeemaM
Newbie
I have Spotfy Premium. It's not a trial version, it's not a family version and it's fully paid up until March 2020. When I click the link for the promotional Google Home Mini, it says tha...
2019-04-10 4:29:48 PM
2019-04-12 8:23:30 AM
Katerina
Spotify Legend
349 Views
1 replies
0 likes

349 Views
1 replies
0 likes

Solved!!Superuser Contribution [Canada] Can I get a Google Home mini if I'm using a gift card/pay as you go method?

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subscription ends on May 25), yet I'm not eligible for the google home mini prom...

ris3oblivion
Casual Listener
Plan Premium Country Canada Device PC Operating System Windows 10 My Question or Issue I used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subs...
2019-04-10 1:17:34 AM
2019-04-12 7:51:35 AM
Yrrep
Newbie
6286 Views
26 replies
6 likes

6286 Views
26 replies
6 likes

Paying double the amount

My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?

raedrth
Newbie
My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?
2019-04-11 9:19:08 PM
2019-04-12 2:57:55 AM
Brunelicia
Community Legend
262 Views
1 replies
0 likes

262 Views
1 replies
0 likes

Solved!!Superuser Contribution Google home mini giveaway

I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. I checked my account and it said Mexico so I changed it ...

Ronnierich1
Casual Listener
I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. ...
2019-04-10 2:19:51 AM
2019-04-11 6:22:02 PM
Ronnierich1
Casual Listener
821 Views
2 replies
0 likes

821 Views
2 replies
0 likes

Solved!! Unable to pay, Colombia Credit Card issue

PlanFamily CountryColombiaDeviceDiferent Cellphones, Tablet, PCOperating SystemAndroid, WindowsUntil now, i have tried at least 7 times, with different credit cards, adscribed to different banks, all assured to have enough balance, be active and able...

imtparra
Casual Listener
Plan Family Country Colombia Device Diferent Cellphones, Tablet, PC Operating System Android, Windows Until now, i have tried at least 7 times, with different credit cards, adscribed ...
2019-04-10 8:45:48 PM
2019-04-11 4:45:37 PM
Luan
Spotify Star
446 Views
1 replies
0 likes

446 Views
1 replies
0 likes

Premium stopped working

PlanPremiumCountryAustraliaDeviceAndroid Motorola of some sort My Question or IssueI have premium paid up to February next year. Everything had been working fine for years until this week, suddenly the app thinks I'm not subscribed. All saved music d...

FulcrumNZ
Casual Listener
Plan Premium Country Australia Device Android Motorola of some sort My Question or Issue I have premium paid up to February next year. Everything had been working fine for years ...
2019-04-10 1:25:32 AM
2019-04-11 3:28:28 PM
Bittencourt
Spotify Star
563 Views
5 replies
0 likes
Premium

563 Views
5 replies
0 likes

Hulu Account Change

PlanPremiumCountryUnited StatesDevice Operating System My Question or IssueI decided to make a new hulu account when this promotion first came out but I also had a profile on another hulu account that was no longer being used. I was wondering if I ca...

Zolep
Newbie
Plan Premium Country United States Device Operating System My Question or Issue I decided to make a new hulu account when this promotion first came out but I also had a...
2019-04-11 7:05:20 AM
2019-04-11 2:39:46 PM
Billy-J
Spotify Star
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

Google Home Mini for Existing Subscribers

How do I make "express my interest" to receive the promotion code to get a Google Home Mini? I'm an existing Premium Subscriber. Thanks.

j4v6g-_cx0rh
Newbie
How do I make "express my interest" to receive the promotion code to get a Google Home Mini? I'm an existing Premium Subscriber. Thanks.
2019-04-09 11:29:43 PM
2019-04-11 2:35:11 PM
Billy-J
Spotify Star
272 Views
1 replies
0 likes

272 Views
1 replies
0 likes

Premium Subscription

Hello! On Monday I was charged and I have SMS confirmation for Premium, but the app on phone and PC told me "Unable to renew..". There is the screenshot of SMS confirmation abaut the thansaction.How can I contat the support?

pristis
Casual Listener
Hello! On Monday I was charged and I have SMS confirmation for Premium, but the app on phone and PC told me "Unable to renew..". There is the screenshot of SMS confirmation abaut the thansac...
2019-04-09 12:04:06 AM
2019-04-11 2:34:04 PM
Billy-J
Spotify Star
246 Views
1 replies
0 likes

246 Views
1 replies
0 likes

Prepaid Spotify Premium and adding Hulu

My Question or Issue If I have already prepaid for Spotify Premium through November 2019 but want to get the Spotify with Hulu subscription, do I lose out on the remainder of my prepaid subscription? Just wondering if I will be charged double until t...

uma345
Newbie
My Question or Issue If I have already prepaid for Spotify Premium through November 2019 but want to get the Spotify with Hulu subscription, do I lose out on the remainder of my prepaid subs...
2019-04-10 6:13:50 PM
2019-04-11 2:31:48 PM
Billy-J
Spotify Star
286 Views
1 replies
0 likes

286 Views
1 replies
0 likes

Spotify Premium Family & Google Home Mini - Resolved

PlanSpotify Premium for FamilyCountryCA, Canada My Question:Why is the Spotify Premium Family package (at $14.99 a month) not eligible for the Google Home Mini? I have been a subscriber since 2016 as a Premium member at that, yet now that i have my f...

MostlyWrong
Newbie
Plan Spotify Premium for Family Country CA, Canada My Question: Why is the Spotify Premium Family package (at $14.99 a month) not eligible for the Google Home Mini? I have been a subscri...
2019-04-11 1:57:02 AM
2019-04-11 2:29:10 PM
Billy-J
Spotify Star
399 Views
1 replies
1 likes

399 Views
1 replies
1 likes

Free Google Mini? Never Got the email and was charged £49.99

Premium Plan (UK:My Question or IssueGuys, so I joined Spotify Premium - £14.99 / month and saw a promo for a "free" google mini link to a google page. I never got the email, but I clicked on the google store web page, ordered the goods and was charg...

TheMIST213
Casual Listener
Premium Plan (UK: My Question or Issue Guys, so I joined Spotify Premium - £14.99 / month and saw a promo for a "free" google mini link to a google page. I never got the email, but I clicked on the...
2019-04-10 12:29:19 PM
2019-04-11 2:25:59 PM
Billy-J
Spotify Star
294 Views
1 replies
0 likes

294 Views
1 replies
0 likes

Premium subscriptions don't play all of your music!! Why am I paying to hear the same 30 songs on sh

My Question or IssueThe freaking thing only plays the same 30 songs on shuffle! I have over 2000 songs on my playlist. I've tried turning the shuffle on and off but nothing helps. Im getting extremely **bleep**.

Breeah0
Newbie
My Question or Issue The freaking thing only plays the same 30 songs on shuffle! I have over 2000 songs on my playlist. I've tried turning the shuffle on and off but nothing helps. I...
2019-04-10 4:12:42 PM
2019-04-11 2:24:57 PM
Billy-J
Spotify Star
251 Views
1 replies
0 likes

251 Views
1 replies
0 likes

Superuser Contribution Iscrizione premium for student con carta di credito

Da diversi giorni provo a passare al mio account premium for student, ma non ci riesco perché mi dice che la carta di credito e la localizzazione del mio Spotify non corrispondono. Ora io vivo in Inghilterra, la mia carta è stata e emessa in Inghilte...

Juliejuliajulij
Newbie
Da diversi giorni provo a passare al mio account premium for student, ma non ci riesco perché mi dice che la carta di credito e la localizzazione del mio Spotify non corrispondono. Ora io vivo in Ing...
2019-03-28 2:41:19 PM
2019-04-11 12:59:55 PM
Katerina
Spotify Legend
375 Views
1 replies
0 likes

375 Views
1 replies
0 likes

Solved!! Pagamento

Salve, ho effettuato il pagamento il 22 marzo, e oggi, 11 aprile, mi richiede nuovamente di effettuare il pagamento nonostante non sia passato un mese. Come mai? Potete risolvere? Non mi pare il caso di pagare spotify 20 euro al mese! Anticipatamente...

GiuliettaTeo
Newbie
Salve, ho effettuato il pagamento il 22 marzo, e oggi, 11 aprile, mi richiede nuovamente di effettuare il pagamento nonostante non sia passato un mese. Come mai? Potete risolvere? Non mi pare il caso...
2019-04-11 10:29:19 AM
2019-04-11 12:49:11 PM
Luan
Spotify Star
305 Views
1 replies
0 likes

305 Views
1 replies
0 likes

spotify charge me for the next mounth

hispotify charge me for the next mounth and the 30 days not finish yetand what i want is to cancel the subscribtion and money backPlanPremiumCountrysaudi arabiaDeviceiphone7

madersa
Casual Listener
hi spotify charge me for the next mounth and the 30 days not finish yet and what i want is to cancel the subscribtion and money back Plan Premium Country saudi arabia Device iphone7
2019-04-11 10:18:27 AM
2019-04-11 12:33:57 PM
madersa
Casual Listener
247 Views
2 replies
0 likes

247 Views
2 replies
0 likes

Solved!! Clarification on gift card + 30 day trial

Hello, I am planning to buy a 1 Month Spotify gift card. However, I’ve been reading online and I discovered people had to fill in their credit card details after adding in the gift card so that they would then get the free trial. As I am a student wh...

laiyeqiexe
Casual Listener
Hello, I am planning to buy a 1 Month Spotify gift card. However, I’ve been reading online and I discovered people had to fill in their credit card details after adding in the gift card so th...
2019-04-11 3:37:42 AM
2019-04-11 11:38:59 AM
Maxim
Spotify Star
1514 Views
1 replies
0 likes

1514 Views
1 replies
0 likes

If I cancel Premium

I want to switch to the Vodafone X Phone plan which includes Spotify premium but this required me to cancel the premium I already have. Will I lose all my song and playlist if I do this it will they just only be available offline?

amymcin99
Newbie
I want to switch to the Vodafone X Phone plan which includes Spotify premium but this required me to cancel the premium I already have. Will I lose all my song and playlist if I do this it will they ...
2019-04-11 9:20:22 AM
2019-04-11 11:37:32 AM
Maxim
Spotify Star
256 Views
1 replies
0 likes

256 Views
1 replies
0 likes

We're sorry but you're not able to redeem at this moment

6 Hours, still no email, still no fix or responce just the same cycle of

RagtimeBetty
Casual Listener
6 Hours, still no email, still no fix or responce just the same cycle of
2019-04-10 12:47:44 AM
2019-04-11 5:48:33 AM
Ichu
Newbie
954 Views
3 replies
1 likes

954 Views
3 replies
1 likes

Google Home Mini not offered for Family Plan Members

Canada / British Columbia My Question or IssueHi, there's a promotion offering a Google Home mini for new and existing clients: https://www.spotify.com/ca-en/googlehome/offer/ However, when trying to redeem it, it asks me to subscribe again. Even so,...

skaterfamily
Newbie
Canada / British Columbia My Question or Issue Hi, there's a promotion offering a Google Home mini for new and existing clients: https://www.spotify.com/ca-en/googlehome/offer/ ...
2019-04-10 12:10:30 AM
2019-04-10 12:45:19 AM
Slyfoxx66
Newbie
242 Views
1 replies
2 likes

242 Views
1 replies
2 likes

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