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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

Superuser Contribution No premium only family premium ?

Hi. I have to make à payment to renew my spotify. The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per month for a plan I wont use When I enter my New crédit card...

  • Newbie
  • Hi. I have to make à payment to renew my spotify.  The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per mo...
  • SergioDavid
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo realizar pago

Hola, buenas tardes, quisiera me ayudaran para realizar pago de suscripcion. He ingresado mi número de tarjeta pero es rechazado. Gracias

  • Newbie
  • Hola, buenas tardes, quisiera me ayudaran para realizar pago de suscripcion. He ingresado mi número de tarjeta pero es rechazado. Gracias
  • SergioDavid
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! I got charged twice!

Hi. I got charged twice. Yesterday I tried to change my subscription plan to a student but there was an error with the payment. So two minutes later I paid for premium (6.99€). Now turned out that I got charged for Student and Premium plan.

  • Gig Goer
  • Hi. I got charged twice. Yesterday I tried to change my subscription plan to a student but there was an error with the payment. So two minutes later I paid for premium (6.99€). Now turned out that I ...
  • Luke
  • Spotify Star
  • 695 Views
  • 1 replies
  • 0 likes
  • Payment
  • 695 Views
  • 1 replies
  • 0 likes

Won't Let Me Pay!!!

I am about to go crazy! We moved back to the US from the Czech Republic. I finally got it to let me change my country, but now it won't accept any of my payments from cards that are accepted everywhere else on the planet. I did everything that was su...

  • Newbie
  • I am about to go crazy! We moved back to the US from the Czech Republic. I finally got it to let me change my country, but now it won't accept any of my payments from cards that are accepted everywhe...
  • Luke
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Renewed premium instead of family

I had a payment issue so when i went to update my card it charged me for regular premium instead of renenewing my family plan. I went ahead and added the family plan again but my card only shows that 10$ was taken am i gonna get charged 15$ again for...

  • Newbie
  • I had a payment issue so when i went to update my card it charged me for regular premium instead of renenewing my family plan. I went ahead and added the family plan again but my card only shows that...
  • Luke
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Subscription

I need HELP. I purchased a family plan instead of a single plan, and I want to cancel it. But it already charged my account, and I want my refund and I want to only pay my 10.00 for Spotify.

  • Newbie
  • I need HELP. I purchased a family plan instead of a single plan, and I want to cancel it. But it already charged my account, and I want my refund and I want to only pay my 10.00 for Spotify. 
  • Luke
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Premium is gone

Hi,my premium account is suddenly gone. I can still see my playlists, but cannot play. Tried to login several times, but subscriptions still says ‘free’.

  • Casual Listener
  • Hi, my premium account is suddenly gone. I can still see my playlists, but cannot play. Tried to login several times, but subscriptions still says ‘free’. 
  • Luke
  • Spotify Star
  • 300 Views
  • 3 replies
  • 1 likes
  • 300 Views
  • 3 replies
  • 1 likes

I was billed but it said I'm still in the free account

So I applied for the premium account and filled all the necessary data. I chose to pay using the Phone Credit type (Pulsa - Indonesia). My phone credit was billed, but it said on the app that I'm still in the free account. I can't see any payment his...

  • Newbie
  • So I applied for the premium account and filled all the necessary data. I chose to pay using the Phone Credit type (Pulsa - Indonesia). My phone credit was billed, but it said on the app that I'm sti...
  • RobiP
  • Gig Goer
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Can't change my Spotify country

I'm currently residing in Thailand but I will be going back to Malaysia soon. I first downloaded Spotify when I came to Thailand. But now my set country is Thailand and I tried to change it but there is only Thailand on the list. Will the country cha...

  • Newbie
  • I'm currently residing in Thailand but I will be going back to Malaysia soon. I first downloaded Spotify when I came to Thailand. But now my set country is Thailand and I tried to change it but there...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Need valid receipt

In my account I can find all payments under the label you state as "Receipts". But those are not valid receipts. They don't even state who I am doing business with, just that a transaction has been made. For book keeping I, and I guess a million othe...

  • Newbie
  • In my account I can find all payments under the label you state as "Receipts".  But those are not valid receipts. They don't even state who I am doing business with, just that a transaction has...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

SPOTIFY ACEITA CARTÃO DE DEBITO PARA PAGAMENTO?

NÃO CONSIGO INICIAR UM PLANO PREMIUM POR CONTA DE PROBLEMAS NA HORA DO PAGAMENTO, MEU CARTÃO É APENAS DE DÉBITO

  • Newbie
  • NÃO CONSIGO INICIAR UM PLANO PREMIUM POR CONTA DE PROBLEMAS NA HORA DO PAGAMENTO, MEU CARTÃO É APENAS DE DÉBITO
  • Bittencourt
  • Spotify Star
  • 2844 Views
  • 1 replies
  • 0 likes
  • 2844 Views
  • 1 replies
  • 0 likes

Não consigo usar o Premium

Paguei por boleto a mais de 5 dias e não consigo usar o Premium!!!

  • Newbie
  • Paguei por boleto a mais de 5 dias e não consigo usar o Premium!!!
  • Bittencourt
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't update my student discount because my university was taken from the list

Hello! I just recieved an email where they told me my student disccount was about to expire, so when i tried to update my information to proove i'm still a student, i couldn't find my university listed, even though last year it was. Its Tecnológico d...

  • Newbie
  • Hello! I just recieved an email where they told me my student disccount was about to expire, so when i tried to update my information to proove i'm still a student, i couldn't find my university list...
  • Alfredo
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pérdida de cuenta Premium al cambiar de celular

Hola, buenos días.Cambié de celular y al ingresar a Spotify únicamente tengo acceso FREE. Actualmente yo cuento con paquete familiar PREMIUM. Ya verifiqué mi estado de cuenta y continúan debitando mensualmente el valor por el servicio. Me pueden ayud...

  • Newbie
  • Hola, buenos días. Cambié de celular y al ingresar a Spotify únicamente tengo acceso FREE. Actualmente yo cuento con paquete familiar PREMIUM. Ya verifiqué mi estado de cuenta y continúan debitando ...
  • Alfredo
  • Roadie
  • 2172 Views
  • 1 replies
  • 0 likes
  • 2172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment- premium

I wanted a spotify premium. Went to the homepage and it showed me that i can have a 30 days free trial. Clicked on it, entered my card number and all - it said that i have already used a free trial and when i checked my bank account, it said that 6,9...

  • Newbie
  • I wanted a spotify premium. Went to the homepage and it showed me that  i can have a 30 days free trial. Clicked on it, entered my card number and all - it said that i have already used a free t...
  • Alfredo
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Baja premium

Hola se me ha olvidado el usuario de spotify y me están cobrando en el banco quería darme de baja ya que no encuentro el nombre de usuario.

  • Casual Listener
  • Hola se me ha olvidado el usuario de spotify y me están cobrando en el banco quería darme de baja ya que no encuentro el nombre de usuario.
  • Alfredo
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution What to do when registration in premium will have an unknown error because of the over dued account

This happened to me before but i forgot on how to do this again, when ever i tried to register for a new premium there is an unknown error that will appear above i know that it is because of the overdue of my account since it expire 5 days ago how to...

  • Newbie
  • This happened to me before but i forgot on how to do this again, when ever i tried to register for a new premium there is an unknown error that will appear above i know that it is because of the over...
  • Alfredo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify BPI

hi there, im trying to use a bpi card to get my old account onto premium but it gives me a red bar with the following text: Enter a valid credit card number.do you guys not accept the card if it's a cirrus card?

  • Newbie
  • hi there,   im trying to use a bpi card to get my old account onto premium but it gives me a red bar with the following text:   Enter a valid credit card number. do you guys not acce...
  • Alfredo
  • Roadie
  • 3579 Views
  • 1 replies
  • 0 likes
  • 3579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abbonamento Premium disattivato

Qualche giorno fa ho notato che (nonostante avessi pagato il canone mensile due settimane prima) mi è stato disattivato il servizio Premium e adesso dispongo solo di quello Free.A cosa è dovuto questo disguido?

  • Newbie
  • Qualche giorno fa ho notato che (nonostante avessi pagato il canone mensile due settimane prima) mi è stato disattivato il servizio Premium e adesso dispongo solo di quello Free. A cosa è dovuto que...
  • Alfredo
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes