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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76036 Views
  • 27 replies
  • 5 likes
  • 76036 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43315 Views
  • 19 replies
  • 2 likes
  • 43315 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31340 Views
  • 17 replies
  • 3 likes
  • 31340 Views
  • 17 replies
  • 3 likes

Superuser Contribution I am beeing charged twice per month. No FB subscription and I can't find two subscribptions?

I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?

  • Newbie
  • I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?
  • Jack
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Moving from Premium to Family Sharing

Hi! I just signed up for premium and used my PayPal account (free trial ends March 24 and then I'll be charged). I thought I was signing up for the family sharing plan. When I click on it, it wants me to go through PayPal again. My question is, will ...

  • Newbie
  • Hi! I just signed up for premium and used my PayPal account (free trial ends March 24 and then I'll be charged). I thought I was signing up for the family sharing plan. When I click on it, it wants m...
  • Nico
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I dont have premium, but im getting the perks.

I'm able to fast forward through songs and go back to a previous song, I looked around and I can't cancel the subscription. I know that the 30 day free trial that I get when I would sign up when it ends it would charge me for the next month after. I ...

  • Casual Listener
  • I'm able to fast forward through songs and go back to a previous song, I looked around and I can't cancel the subscription.  I know that the 30 day free trial that I get when I would sign up whe...
  • Nico
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Charged this month after cancelling

I have been charged during February after cancelling my subscription, and this help systemis a hassle.

  • Newbie
  • I have been charged during February after cancelling my subscription, and this help system is a hassle. 
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Charged even though I unsubscribed

I canceled my subscription but was still charged, I need my money refunded ASAP. Please and thank you

  • Newbie
  • I canceled my subscription but was still charged, I need my money refunded ASAP. Please and thank you
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

College Student Offer Denied, But Still Paying 4.99?

Hi to any one reading,I was billed 4.99 a couple minutes ago but I was told by the website I am not Currently a College student. I don't have any records with 3 pieces of mail but I still have my Student E-mail and Photo I.D.Since this has occured I ...

  • Newbie
  • Hi to any one reading, I was billed 4.99 a couple minutes ago but I was told by the website I am not Currently a College student. I don't have any records with 3 pieces of mail but I still have my...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution pago doble

contrate cuenta premium y se me realizaron 2 cobros, uno de 2,83 dolares y otro de 5,52 dolares. solo contrate cuenta premium como solicito aclarar el problema? raul caceres

  • Newbie
  • contrate cuenta premium y se me realizaron 2 cobros, uno de 2,83 dolares y otro de 5,52 dolares. solo contrate cuenta premium   como solicito aclarar el problema?   raul caceres
  • moustache1205
  • Newbie
  • 160 Views
  • 2 replies
  • 0 likes
  • 160 Views
  • 2 replies
  • 0 likes

Univ student

Hi. I paid for university premium account (it costs $7.400 cop) but now i see my bank account and they charged $23.000 COP. I don't know what to do, where is my money?

  • Newbie
  • Hi. I paid for university premium account  (it costs $7.400 cop) but now i see my bank account and they charged $23.000 COP. I don't know what to do, where is my money? 
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Superuser Contribution Suspicious Mail received

Yesterday my daughter received a suspicious mail from Paypal informing about payment concerning the service of Spotify, which she doesn`t have. Tha mail is a bit concerning for two reasons: 1. She doesn`t have this service and 2. when opening the inv...

  • Newbie
  •     Yesterday my daughter received a suspicious mail from Paypal informing about payment concerning the service of Spotify, which she doesn`t have. Tha mail is  a bi...
  • Jack
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Payment doesn’t work

All the payment method doesn’t work!!! I’ve tried 2 mastercard and it says payment failed, try another method. I don’t know what to do. Please help.

  • Newbie
  • All the payment method doesn’t work!!! I’ve tried 2 mastercard and it says payment failed, try another method. I don’t know what to do. Please help. 
  • JArcher
  • Casual Listener
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double billed erroneously on very first Spotify/Hula payment for $4.99

Dear Spotify Customer Service/Accounts Receivable/Billing:Please reverse the extra $4.99 charged to my bank account on my very first payment tonight while joining the Spotify/Hulu for students. Not happy, too, that it is so difficult to impossible no...

  • Regular
  • ...bsp; Not happy, too, that it is so difficult to impossible not to be able to contact you directly, as with other reputable businesses, but have to post on a public forum to try to get a corrected r...
  • kell9363
  • Regular
  • 473 Views
  • 5 replies
  • 0 likes
  • Double Charge
  • 473 Views
  • 5 replies
  • 0 likes

I’ve been charged twice.

Hi I need help, yesterday I signed up for the Student discount, and I was charged twice $4.99, a total of $10 I’m my bank account when I should of only been charged once. Who do I tell or what I do so one of the charges is removed. Thank you.

  • Casual Listener
  • Hi I need help, yesterday I signed up for the Student discount, and I was charged twice $4.99, a total of $10 I’m my bank account when I should of only been charged once. Who do I tell or what I do s...
  • Katiaccx74
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant buy premium

Hello, i was premium user with the family offer, wich nobody on my familly used, so i cancelled it to buy a more chepear one, but after i cancelled it i cant buy anymore premium offers. Thank you

  • Newbie
  • Hello, i was premium user with the family offer, wich nobody on my familly used, so i cancelled it to buy a more chepear one, but after i cancelled it i cant buy anymore premium offers.   Than...
  • MonicaM_Bogota
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Premium to Family

Hi everyone,I currently have a premium account which is being paid for via Boku??I want to upgrade to a family subscription but I'm not sure how exactly it works. Does it automatically cancel out the premium subscription and replace it with the famil...

  • Newbie
  • Hi everyone, I currently have a premium account which is being paid for via Boku?? I want to upgrade to a family subscription but I'm not sure how exactly it works. Does it automatically cancel out...
  • amirism
  • Roadie
  • 328 Views
  • 2 replies
  • 1 likes
  • 328 Views
  • 2 replies
  • 1 likes

Superuser Contribution Subscription: i've been charged twice.

Does anybody know how to cancel a subsciption, as i've forgotton one of my emails,password, username, etc. The only thing i can think to do is get a replacement debit card, as I can only remember the other spotify account, which is premium now, but i...

  • Newbie
  • Does anybody know how to cancel a subsciption, as i've forgotton one of my emails,password, username, etc.  The only thing i can think to do is get a replacement debit card,  as I can only ...
  • MonicaM_Bogota
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution ELIMINARON A MIS FAMILIARES DEL PLAN

BUENAS TARDES. MIS FAMILIARES YA NO SE PUEDEN CONECTAR A PREMIUM Y TRATO DE DARLOS DE ALTA Y NO LOS ACEPTA ¿QUE PUEDO HACER?

  • Newbie
  • BUENAS TARDES.   MIS FAMILIARES YA NO SE PUEDEN CONECTAR A PREMIUM Y TRATO DE DARLOS DE ALTA Y NO LOS ACEPTA ¿QUE PUEDO HACER?
  • MonicaM_Bogota
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Pago sin cuentas activas

Hola! necesito ayuda ya que no se me deja de cobrar spotify y no lo tengo activo en ninguna cuenta. Antes lo usaba, pero ahora desde otra tarjeta se paga spotify familiar. Entonces al no tenerlo activo en ninguna cuenta no puedo darlo de baja por nin...

  • Newbie
  • Hola! necesito ayuda ya que no se me deja de cobrar spotify y no lo tengo activo en ninguna cuenta. Antes lo usaba, pero ahora desde otra tarjeta se paga spotify familiar. Entonces al no tenerlo acti...
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

can't enter month of expiration to update payment

It will not allow me to enter the month of expiration of my credit card. I highlight 12, it doesn't show up in the box, I enter all other information, it tells me to enter the month, and then I cannot even get the drop down menu to show up. I have tr...

  • Casual Listener
  • It will not allow me to enter the month of expiration of my credit card.  I highlight 12, it doesn't show up in the box, I enter all other information, it tells me to enter the month, and then I...
  • Luke
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes