Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62588 Views
- 43 replies
- 3 likes
- 62588 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8119 Views
- 23 replies
- 2 likes
- 8119 Views
- 23 replies
- 2 likes
Mudança de cep
Mudei de endereço e tenho o plano familiar.. como altero o endereço no Spotify sem cancelar meu plano?
- Mudei de endereço e tenho o plano familiar.. como altero o endereço no Spotify sem cancelar meu plano?
-
-
- Spotify Star
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Canceled Subscription w/Hulu added
I want to know that since I canceled my subscription right after signing up for the Hulu offer, will I be able to get that offer back when I renew my subscription to Spotify. I signed up initially with the intent to keep it, but on the same day cance...
- I want to know that since I canceled my subscription right after signing up for the Hulu offer, will I be able to get that offer back when I renew my subscription to Spotify. I signed up initia...
-
-
- Community Legend
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Subscribing problem
Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the other card.so now I'm trying to use my VISA Prepaid Car...
- Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the othe...
-
-
- Roadie
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
canceled my premium
I'm just wondering will I be charged if I cenceled before the next payment.
- I'm just wondering will I be charged if I cenceled before the next payment.
-
-
- Roadie
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Superuser Contribution suscripción
Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, que procede? es urgente
- Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, ...
-
-
- Roadie
- 132 Views
- 1 replies
- 0 likes
- 132 Views
- 1 replies
- 0 likes
30 day trial ending soon and no benefits
Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated
- Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated
-
-
- Roadie
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Superuser Contribution Already subscribe but still a free account
Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and login, but still free account. Can you help me?
- Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and log...
-
-
- Roadie
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Superuser Contribution Se descontó el pago pero no puedo usar Spotify Premium
Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo.Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningún momento. Que hago?
- Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo. Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningú...
-
-
- Roadie
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
Superuser Contribution Issue with the Premium for Students (4.99 for Spotify+Hulu for 12 months) Plan
Signed up for the Premium for Students (4.99 for Spotify+Hulu for 12 months) but account overview states, "Your plan will change to Spotify Premium with Hulu on 5/17/18 and you'll be charged $12.99 + tax."Can anyone explain to me why does it say that...
- Signed up for the Premium for Students (4.99 for Spotify+Hulu for 12 months) but account overview states, "Your plan will change to Spotify Premium with Hulu on 5/17/18 and you'll be charged $12...
-
-
- Roadie
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Superuser Contribution No puedo pagar premium
Buenas tardes, llevo dos veces que quiero pagar premium y no me deja pagar me dice que no está disponible para mi aplicación
- Buenas tardes, llevo dos veces que quiero pagar premium y no me deja pagar me dice que no está disponible para mi aplicación
-
-
- Roadie
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Superuser Contribution Cobro doble premium estudiante
Se me hizo un cobro doble de mi suscripción a spotify, como puedo recuperar mi dinero
- Se me hizo un cobro doble de mi suscripción a spotify, como puedo recuperar mi dinero
-
-
- Roadie
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
Superuser Contribution Won't verify I'm a student
Hello, I am trying to activate my student premium account but although Spotify recognizes my college it will not verify me as a student. I tried to submit my transcript and class schedule as well but it would not take the file format. Any suggestions...
- Hello, I am trying to activate my student premium account but although Spotify recognizes my college it will not verify me as a student. I tried to submit my transcript and class schedule as well but...
-
-
- Roadie
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution Pay Spotify premium student
hi i made a Spotify payment for estdiates but my university is not registered i am from ecuador, they charged me twice with the value of 6 $ and i do not have a premium. What can I do to get back or have a premium one month help me please
- hi i made a Spotify payment for estdiates but my university is not registered i am from ecuador, they charged me twice with the value of 6 $ and i do not have a premium. What can I do to get back or ...
-
-
- Roadie
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify w/ Hulu Billing
Hey so I had signed up last month for the Spotify with Hulu promotion. Since then, my card expired and I had to update with a new one. Now when I go to view my Spotify subscriptions it says I'm only subscribed to Spotify but I can go to Hulu for $12....
- Hey so I had signed up last month for the Spotify with Hulu promotion. Since then, my card expired and I had to update with a new one. Now when I go to view my Spotify subscriptions it says I'm only ...
-
-
- Roadie
- 264 Views
- 1 replies
- 0 likes
- 264 Views
- 1 replies
- 0 likes
Superuser Contribution 30 Day Trial
I recently activated a 30-Day free trial but when I logged into the app, it says that I activated a 7-Day trial. Can anyone help me with this?
- I recently activated a 30-Day free trial but when I logged into the app, it says that I activated a 7-Day trial. Can anyone help me with this?
-
-
- Roadie
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium
I’ve been charged standArd price for Spotify premium and I am a student. I re signed up for student discount still charged me full price
- I’ve been charged standArd price for Spotify premium and I am a student. I re signed up for student discount still charged me full price
-
-
- Roadie
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Superuser Contribution Payment Failure
I attempted to purchage a e-gift for 6 months and stumbled upon a payment failure. I tried with two credit cards. Is anyone else having issues?
- I attempted to purchage a e-gift for 6 months and stumbled upon a payment failure. I tried with two credit cards. Is anyone else having issues?
-
-
- Roadie
- 179 Views
- 1 replies
- 1 likes
- 179 Views
- 1 replies
- 1 likes
Superuser Contribution Payed but didnt get premium
I payed and didnt get premium
- I payed and didnt get premium
-
-
- Roadie
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Superuser Contribution Triple Charged!
Good day, I would like to ask about this subscription for my account, my subscription was supposed to renew in April 4, so I got charged in April 7 which is okay. However, during April 12 and April 20, I got charged again as reflected on my carrier's...
- Good day, I would like to ask about this subscription for my account, my subscription was supposed to renew in April 4, so I got charged in April 7 which is okay. However, during April 12 and April 2...
-
-
- Roadie
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Superuser Contribution Premium?
Bought student premium on 17th of April. No confirmation email, no nothing. What gives?
- Bought student premium on 17th of April. No confirmation email, no nothing. What gives?
-
-
- Roadie
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes