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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83616 Views
  • 30 replies
  • 5 likes
  • 83616 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45689 Views
  • 19 replies
  • 3 likes
  • 45689 Views
  • 19 replies
  • 3 likes

Superuser Contribution Premium para Universitarios

Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo.Ayuda! Gracias de antemano.

  • Newbie
  • Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo. Ayuda!...
  • MaríaCamila
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vale premium 7 dias que ocurre despues

Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso de que cobren luego?

  • Newbie
  • Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso ...
  • MaríaCamila
  • Roadie
  • 1313 Views
  • 1 replies
  • 1 likes
  • 1313 Views
  • 1 replies
  • 1 likes

Superuser Contribution Como cambio las cuotas de pago?

Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!

  • Newbie
  • Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!
  • MaríaCamila
  • Roadie
  • 2899 Views
  • 1 replies
  • 1 likes
  • 2899 Views
  • 1 replies
  • 1 likes

I want money back.

U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof.

  • Casual Listener
  • U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof.   <removed sensitive info>
  • Luke
  • Spotify Star
  • 251 Views
  • 3 replies
  • 1 likes
  • Premium
  • 251 Views
  • 3 replies
  • 1 likes

Cancel my subscription

For **bleep**s sake. I can't find anywhere to cancel and your customer service options are a joke. I would've considered coming back, but this experience eliminates that possibility. Cancel. My. Subscription.

  • Visitor
  • For **bleep**s sake. I can't find anywhere to cancel and your customer service options are a joke. I would've considered coming back, but this experience eliminates that possibility.    C...
  • CzechFencer
  • Composer
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution It charged me when it says they won’t charge me yet

I was trying to enroll my account for spotify premium student while filling out forms it asked for the card details and says that it won’t charge me yet but it charged me and I don’t have any valid documents for the subscription yet

  • Visitor
  • I was trying to enroll my account for spotify premium student while filling out forms it asked for the card details and says that it won’t charge me yet but it charged me and I don’t have any valid d...
  • MaríaCamila
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Payment

Won’t let me change my card or update my card to switch my payment method

  • Newbie
  • Won’t let me change my card or update my card to switch my payment method
  • Luke
  • Spotify Star
  • 216 Views
  • 3 replies
  • 0 likes
  • Account
  • 216 Views
  • 3 replies
  • 0 likes

Paid for Premium but it hasn't updated as such

I have paid for my student premium and it hasn't updated yet, it still says its a free account. I have tried logging in and out.

  • Newbie
  • I have paid for my student premium and it hasn't updated yet, it still says its a free account. I have tried logging in and out. 
  • phan_times
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Voucher code for 35% off , but no option to apply when you join Premium ? , any ideas why ?

Hello i found a website Voucher code for 35% off , but no option to apply when you join Premium ? , any ideas why ? . As it has taken me straight to my Bank card details and then opened my account without showing the oprion to put a code in many than...

  • Casual Listener
  • Hello   i found a website Voucher code for 35% off , but no option to apply when you join Premium ? , any ideas why ? . As it has taken me straight to my Bank card details and then opened my a...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

premium activation paid through dragonpay

Spoiler (Highlight to read) how long should I wait before my premium account gets activated. already paid for 3 months and i've been waiting for 10 hours but i'm still on free mode.

  • Newbie
  •   how long should I wait before my premium account gets activated. already paid for 3 months and i've been waiting for 10 hours but i'm still on free mode.   
  • 395 Views
  • 0 replies
  • 1 likes
  • 395 Views
  • 0 replies
  • 1 likes

My premium was renewed without me wanting to, anywau I can get a refund and lose my premium

Hi, basically I got charged £10 because I forgot to cancel my subscription, any way I could be refunded and lose premium access?

  • Newbie
  • Hi, basically I got charged £10 because I forgot to cancel my subscription, any way I could be refunded and lose premium access?
  • Luke
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Can't change payment method

Today I wanted to update my payment method. So I was here https://www.spotify.com/lv/account/subscription/ and when I press "UPDATE" it just redirects me back. https://gyazo.com/214804a6cac4f6bfd960f594b2bb614c

  • Newbie
  • Today I wanted to update my payment method. So I was here https://www.spotify.com/lv/account/subscription/ and when I press "UPDATE" it just redirects me back. https://gyazo.com/214804a6cac...
  • JayBee71
  • Newbie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Paguei boleto,mas nao liberaram o premium

Paguei por Boleto anteontem, e ate agora nem se quer recebi um email de confirmacao . Lembrando que eu tenho uma unica conta no Spotify. Tem alguma maneira de mandar o recibo pra poder ter a minha conta ativada? Preciso do Spotify esse final de seman...

  • Visitor
  • Paguei por Boleto anteontem, e ate agora nem se quer recebi um email de confirmacao   . Lembrando que eu tenho uma unica conta no Spotify. Tem alguma maneira de mandar o recibo pra poder te...
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

1 Why pay? if it doesn't play?

Every time I play spotify it intermittenly stops playing. The app is still active but the playback stops, I have to go back into the app and hit play to resume the song. The app did not shut down. Also having issues with Google Home.

  • Casual Listener
  • Every time I play spotify it intermittenly stops playing. The app is still active but the playback stops, I have to go back into the app and hit play to resume the song. The app did not shut down.&nb...
  • Bittencourt
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

premium reactivation

my premium was cancelled for non-payment. I have fixed the problem and want to pay and have the account reactivated. How can I do this and keep all my playlists etc?

  • Newbie
  • my premium was cancelled for non-payment.  I have fixed the problem and want to pay and have the account reactivated.  How can I do this and keep all my playlists etc?
  • iGyon
  • Newbie
  • 358 Views
  • 1 replies
  • 2 likes
  • 358 Views
  • 1 replies
  • 2 likes

Why wont Spotify let me change my payment method?

So I go to the subscription part of my acount page on my desktop computer in Safari, and click "update" to edit my card details as I have a new one, and it just refreshes the page and nothing's changed.It wont let me do anything!

  • Visitor
  • So I go to the subscription part of my acount page on my desktop computer in Safari, and click "update" to edit my card details as I have a new one, and it just refreshes the page and nothing's chang...
  • HIDDENCHARMS
  • Newbie
  • 275 Views
  • 4 replies
  • 0 likes
  • Payment
  • 275 Views
  • 4 replies
  • 0 likes

Solved!! PaySafeCard behaviour

Good morning everybody,I have one simple question. I'm going to create a new spotify account and I'd like to pay with paysafecard. Let's suppose that the paysafecard contains 10euros, I use the pin to complete the payment and then? What will happen? ...

  • Newbie
  • Good morning everybody, I have one simple question. I'm going to create a new spotify account and I'd like to pay with paysafecard. Let's suppose that the paysafecard contains 10euros, I use the p...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Why does spotify keep advertising when I open the app?

I pay 120 euro a year to spotify for having no adds and leaving me alone while searching for my own music. The last weeks I keep getting pop ups when I open the app about some retarted music group or pop sensation. I don't need this bull**bleep** i j...

  • Casual Listener
  • I pay 120 euro a year to spotify for having no adds and leaving me alone while searching for my own music.   The last weeks I keep getting pop ups when I open the app about some retarted music...
  • stevenvos
  • Casual Listener
  • 115 Views
  • 2 replies
  • 0 likes
  • 115 Views
  • 2 replies
  • 0 likes

Student premium problem

Dears, i have given my card card for upgrading to premium and the procedure with SheerID.Though, no reply from anyone.How can I see the status?

  • Newbie
  • Dears,    i have given my card card for upgrading to premium and the procedure with SheerID. Though, no reply from anyone. How can I see the status?
  • mato6666663
  • Newbie
  • 110 Views
  • 1 replies
  • 1 likes
  • 110 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account issues

My account is back to free but it was premium, as well premium for family but that is also deleted. It seems I have to start everything again, but what happened? I hope to get an answer via this forum, I still find it strange I can not call a helpdes...

  • Casual Listener
  • My account is back to free but it was premium, as well premium for family but that is also deleted. It seems I have to start everything again, but what happened? I hope to get an answer via this foru...
  • Alfredo
  • Roadie
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes