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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5982 Views
  • 23 replies
  • 2 likes
  • 5982 Views
  • 23 replies
  • 2 likes

DNS problem??

Can't log in even though I have an account so I upgraded to premium, full wifi but still can't log in??

  • Newbie
  • Can't log in even though I have an account so I upgraded to premium, full wifi but still can't log in??
  • Nico
  • Community Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Cancel

I did the $ .99 premium for 3 months & now it automatically charged me $9.99 for this month. How do I cancel it?

  • Newbie
  • I did the $ .99 premium for 3 months & now it automatically charged me $9.99 for this month. How do I cancel it?
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Premium Subscription. I can’t play different music on different devices at the same time

I Pay for a Premium Subscription but I am unable to play different songs on different devices at the same time?

  • Casual Listener
  • I Pay for a Premium Subscription but I am unable to play different songs on different devices at the same time? 
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Business or just Premium license for party?

Hello, so we are planning to have an office party and wondering if premium subscription is fine or are we violating any policies? The party is inside the office building. Not clients, not brand soundtrack, not public is included. Just us. It would pl...

  • Regular
  • ...oundtrack, not public is included. Just us. It would play through the speakers. No one is posing us a DJ or will get compensated for that. Is it ok to use premium license? 
  • Maxim
  • Spotify Star
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Solved!! Subscription issues

I haven’t used Spotify in moths and I didn’t realize that y’all had my account on auto renewal but I pay for another music service so I’d it possible I can get my money back

  • Newbie
  • I haven’t used Spotify in moths and I didn’t realize that y’all had my account on auto renewal but I pay for another music service so I’d it possible I can get my money back 
  • TheBrickSlayer
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

[RO] Raiffeisen master card does not work

I'm trying to use a Raiffeisen Master Card for a subscription in Romania. I complete my card charging data and when I press the "START TRIAL" button I get:Payment failed. Try again, or use a different payment method. Get helpNone of the information f...

  • Casual Listener
  • I'm trying to use a Raiffeisen Master Card for a subscription in Romania. I complete my card charging data and when I press the "START TRIAL" button I get: Payment failed. Try again, or use a diffe...
  • savelugi
  • Casual Listener
  • 4140 Views
  • 34 replies
  • 7 likes
  • master card
    raiffeisen
    romania
  • 4140 Views
  • 34 replies
  • 7 likes

Payment the 28th each month.

Hi, I want my premium invoice to be payed the 28th instead of the 16th each month. Can you fix that?

  • Newbie
  • Hi, I want my premium invoice to be payed the 28th instead of the 16th each month. Can you fix that?
  • Nico
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me han cobrado Plan Estudiantes sin verificar.

Buenos dias, He intentado suscribirme a Spotify pero al ver que al no ser estudiante me cobraban 9,99 € pues me he echado para atras pero me han cobrado los 4.99 € al poner los datos de la tarjeta y no verificar que no soy estudiante pero tampoco ten...

  • Casual Listener
  • Buenos dias,   He intentado suscribirme a Spotify pero al ver que al no ser estudiante me cobraban 9,99 € pues me he echado para atras pero me han cobrado los 4.99 € al poner los datos de la t...
  • MrPeteer10
  • Casual Listener
  • 446 Views
  • 3 replies
  • 1 likes
  • 446 Views
  • 3 replies
  • 1 likes

Superuser Contribution Paying for premium without actually getting the service

Hi I am writing this on behalf of my father.He asked me earlier today why he can't choose songs and scroll through the songs on his spotify. Turns out even though he has been paying for premium for over a year he has not been upgraded for the service...

  • Casual Listener
  • Hi   I am writing this on behalf of my father. He asked me earlier today why he can't choose songs and scroll through the songs on his spotify. Turns out even though he has been paying for pr...
  • alfsjoberg
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Superuser Contribution Que hacer después de pagar en el oxxo

Cuanto dura en reactivarse tu cuenta premium si pagas en Oxxo como método de pago ? Es inmediato o se tarda más días ?

  • Casual Listener
  • Cuanto dura en reactivarse tu cuenta premium si pagas en Oxxo como método de pago ? Es inmediato o se tarda más días ?
  • Ferotav
  • Newbie
  • 17869 Views
  • 3 replies
  • 2 likes
  • 17869 Views
  • 3 replies
  • 2 likes

Superuser Contribution Problemas con Plan Premium

Cuando intento suscribirme a la prueba de 30 dias, luego de ingresar los datos de mi tarjeta, toco aceptar y aparece el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intentarlo o utiliza otro metodo de pago. Quiero ayuda" Lo he intent...

  • Newbie
  • Cuando intento suscribirme a la prueba de 30 dias, luego de ingresar los datos de mi tarjeta, toco aceptar y aparece el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intentarlo o...
  • luisma90
  • Newbie
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hulu Link not showing up in account settings

Why don't I see the "Go to Hulu" or Connect to Hulu link in my account settings?I have a Spotify premium account and Hulu limited commercial plan.

  • Casual Listener
  •    Why don't I see the "Go to Hulu" or Connect to Hulu link in my account settings? I have a Spotify premium account and Hulu limited commercial plan.
  • Alfredo
  • Roadie
  • 585 Views
  • 1 replies
  • 1 likes
  • 585 Views
  • 1 replies
  • 1 likes

Superuser Contribution payment problem

i clicked student discount but i didn't said finish and i didn't enter my school information but spotify took 6,99 turkish liras from me . and in my account there is no premium subscriction .can you give the money back to me

  • Newbie
  • i clicked student discount but i didn't said finish and i didn't enter my school information but spotify took 6,99 turkish liras from me . and in my account there is no premium subscriction .can you ...
  • Alfredo
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Subscribe Already Using Molpoint

I already pay the premium account using Molpoint, and it shows that i already got the premium account already, but then it shows thay i haven't subscribe yet and it still shows I'm on free account.

  • Newbie
  • I already pay the premium account using Molpoint, and it shows that i already got the premium account already, but then it shows thay i haven't subscribe yet and it still shows I'm on free account.&n...
  • Alfredo
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium and Hulu Limited commercial subscriber.

I am a Spotify Premium and Hulu Limited commercial subscriber.How can i link my accounts, i've tried going through all the menus on both sites but havent found anything.I contacted Hulu and they told me to contact Spotify.Spotify PLEASE HELP!

  • Casual Listener
  • I am a Spotify Premium and Hulu Limited commercial subscriber. How can i link my accounts, i've tried going through all the menus on both sites but havent found anything. I contacted Hulu and they ...
  • Alfredo
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cuenta premium no se activo

Compre una tarjeta de regalo el hace unos dias la cual canjee en mi cuenta , me llego un correo de que ya soy premium , revise en la pagina y me decia que mi cuenta premium vencia el proximo mes . Hoy que entro a mi cuenta , me encuentro con que mi c...

  • Newbie
  • Compre una tarjeta de regalo el hace unos dias la cual canjee en mi cuenta , me llego un correo de que ya soy premium , revise en la pagina y me decia que mi cuenta premium vencia el proximo mes . Ho...
  • Alfredo
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I premium I have sufficient balance

Can anyone help me please I really want spotify premium :(( It always says "oops something went wrong" How can I fix this?? I tried using other browsers and clearing cache but it still wont work?

  • Newbie
  • Can anyone help me please I really want spotify premium :(( It always says "oops something went wrong" How can I fix this?? I tried using other browsers and clearing cache but it still wont work?
  • Alfredo
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution 99 cent 3 month trial of hulu

I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99.I wanted to take advantage of that offer, but when I try it says I don't have premium so I can'...

  • Newbie
  • I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99. I wanted to take advantage of that offer, ...
  • Alfredo
  • Roadie
  • 8297 Views
  • 1 replies
  • 0 likes
  • 3month
    99cents
    Hulu
    Trial
  • 8297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account disappared

I got family account for 10-11 months but this month, i was late a few days to pay the bill, but when i did payment, they convert my account to premium account, not family ?

  • Visitor
  • I got family account for 10-11 months but this month, i was late a few days to pay the bill, but when i did payment, they convert my account to premium account, not family ? 
  • Alfredo
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me termine de registrar e hicieron el desembolso de la tarjeta de credito

Estaba en el proceso de registro, incerte los datos de la tarjeta de crédito, se realizó el pago pero no estoy contando con ninguna membresia en spotify

  • Newbie
  • Estaba en el proceso de registro, incerte los datos de la tarjeta de crédito, se realizó el pago pero no estoy contando con ninguna membresia en spotify   <Moderator edit: Attached pictur...
  • Alfredo
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes