Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I have bought two visa gift cards that work on everything but to pay for my monthly subscription. When I enter my card, it says "oops. Seems like your card is having a bad day please try again later". It's been two weeks now that I have been trying. ...
I am being charged twice for a student premium membership I did not qualify because my college is not available. They basically stole my money for putting my debit info twice. I closed out the page cause I did not work but I checked my bank account a...
So I've been using Spotify Family Premium for over a month now. It was fine during the day but now suddenly it turns into free?!?! Even the subscription page changed into free. Of course its already paid for this month bc the bill are usually on end ...
Greetings,My DiGi Prepaid credit had been deducted but the subcription are not renew for this month. Besides, the auto renewal in my account ate not working since 2 months ago and i pay my last month bill using debit card. Please resolve the issue as...
I had Spotify Premium til last month, than my credit card expired so i'm trying to update my payment and everytime i submit my credit card info i get this: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been...
Can you no longer purchase Spotify Premium Annually instead of monthly?
Just got charged twice, don't know what to do, the website help tells me to look at the receipt page but the link doesn't work. I'm using a nubank credit card. Pt-br Spotify acabou de me cobrar duas vezes, não sei como proceder. Tô usando o nubank pr...
Trying to change my card details to an Irish card, and according to the list I found Spotify is available here etc but as I put in the card details I get the error "Unfortunately we haven't launched in this country yet. You need to use a card issued ...
I was about to submit my details on the spotify for students page, but I closed the window by accident and I was charged without notice. Can I be refunded for something that I didn't even subscribe?
I am trying to pay for the premium services, but whenever I put my credit card information, the page seems to reload or crash and it won't allow the payment. I've tried in in various browsers and computers. Is there any solution?
Hi, I am new to Spotify and do like it. My question is if I upgrade to Premium does this mean the tracks are downloaded onto my comuter or device? Can I them copy them across to my MP3 player which is predominatly what I listen too when out during th...
Changed banks recently, and I'm trying to update my credit card info. Whenever I try, it doesn't actually update, and it basically just continuously loads. I've tried on different browsers, different networks (home and work, wired and wifi), incognit...
Ya he pagado el premium normal y aunque en el teléfono me pone que ya lo tengo, como antes estaba probando los 7 días gratis de premium me pone: uneté al premium para que cuando pases los 7 días no lo dejes de tener, y en mi teléfono tambien me sale ...
Hello, Im using Spotify premium but my credit card was blocked for a few days because of a suspicious transaction on a random website. During those days my monthly spotify payment got declined. It turned out that I did that suspicious transaction so ...
Hi Spotify, really hoping you can help. My wife is starting to work abroad but wants to be part of the family plan. I realise the 'rules' state we have to live in the same house but all her stuff remains in this house and more importantly family ties...
I am trying to cancel Spotify my account on phone says I am premium but when I log on to computer says I am free. Please help. It was because I want to up grade to family but not sure now as this is proving too difficult
I got the automatic email last month that my student plan was about to expire after its 12 months and I reverified my student status but still got charged for the regular premium plan this month? Is there any way I can get a refund?
Hi, My credit card is blocked, and hence my payment for Premium isn going to be late by a week, until I get the new card. Is there any way that I can keep from losing my premium content for this 1 week?
We have premium for family plan and i t have not received an invite. I have sent the invite and i have not gotten it in my email. I have checked to make sure it's the proper email and I have looked in my spam and folders for it but I cannot find it. ...
I tried to sign up for the spotify student discount that includes hulu. It continuously told me that my "credentials were already linked to another spotify account." I only have one spotify account, and was not trying to create another one to use thi...