Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152104 Views

69 replies

10 likes

Premium for Family
  • 152104 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98057 Views

89 replies

4 likes

  • 98057 Views
  • 89 replies
  • 4 likes

Spotify Premium Ended Early

My Question or Issue I bought spotify premium for a one year deal on september 8th of 2017 for $120, so how come my spotify premium ended july 8th of 2018, 2 months before it should’ve ended

Newbie

My Question or Issue   I bought spotify premium for a one year deal on september 8th of 2017 for $120, so how come my spotify premium ended july 8th of 2018, 2 months before it should’ve ended

CryticalAce

Spotify Star

776 Views

1 replies

1 likes

  • 776 Views
  • 1 replies
  • 1 likes

Being charged even if I canceled my plan

greetings,my family used to use spotify family but decided to cancel it, even after doing so, they still pay it until today, and there are 8 charges of spotify coming each month, how can I stop this. thank you.

Casual Listener

greetings, my family used to use spotify family but decided to cancel it, even after doing so, they still pay it until today, and there are 8 charges of spotify coming each month, how can I sto...

user-removed

Not applicable

569 Views

2 replies

0 likes

  • 569 Views
  • 2 replies
  • 0 likes

Superuser Contribution Quebec, cannot update payment options

PlanPremiumCountry Canada (Quebec province) My Question or Issue I have been a premium subscriber for many years now without any issues. I now need to update my payment information for new ones, but when attempting to submit my new information there ...

Casual Listener

Plan Premium Country  Canada (Quebec province)   My Question or Issue  I have been a premium subscriber for many years now without any issues. I now need to update my payment inf...

Alfredo

Roadie

1635 Views

3 replies

0 likes

Payment
Premium
Quebec
  • 1635 Views
  • 3 replies
  • 0 likes

student premium subscription

Plan: Spotify Premium, StudentPremiumCountry: USA Device: iPhone 8 and MacBook AirOperating System: iOS 10 My Question or Issue:I got a notification today saying my subscription with spotify student premium is ending tomorrow. I followed the link giv...

Newbie

Plan: Spotify Premium, Student Premium Country: USA   Device: iPhone 8 and MacBook Air Operating System: iOS 10   My Question or Issue: I got a notification today saying my sub...

Billy-J

Spotify Star

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Cobrança elevada

Olá pessoal!!!Estou com um problema que não estou entendendo. Gostaria de saber o porquê da cobrança elevado da spotify desse mês, a fatura ainda não fechou. Gostaria de explicações sendo que foram debitados os valores do mês 06 e 07 e tem mais uma c...

Casual Listener

Olá pessoal!!! Estou com um problema que não estou entendendo. Gostaria de saber o porquê da cobrança elevado da spotify desse mês, a fatura ainda não fechou. Gostaria de explicações sendo que foram...

Bittencourt

Spotify Star

548 Views

4 replies

0 likes

  • 548 Views
  • 4 replies
  • 0 likes

Superuser Contribution Subscribed to the £0.99 3-month summer deal only to pay £9.99.

I paid £9.99 for two consecutive months now while I applied to the £0.99 offer. I am also a student but I registered with my personal account since I have been changing universities over the past 2 years and because I already had an account with my c...

Newbie

I paid £9.99 for two consecutive months now while I applied to the £0.99 offer. I am also a student but I registered with my personal account since I have been changing universities over the past 2 y...

SergioDavid

Roadie

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Student but charged £9.99?

Hi, please can you explain why I have been charged £9.99, when I have had a student premium account for less than 12 months? I want a refund for the overpayment of £5.00. Please respond quickly.

Newbie

  Hi, please can you explain why I have been charged £9.99, when I have had a student premium account for less than 12 months? I want a refund for the overpayment of £5.00. Please respond quick...

Luke

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

PS plus & Spotify Premium discount

Hi, I am a Spotify Family user and PS plus for a while. Is there a way to connect both account and obtain 10% discount, or is it only for new subscriptions? Thank you

Newbie

Hi,   I am a Spotify Family user and PS plus for a while. Is there a way to connect both account and obtain 10% discount, or is it only for new subscriptions?   Thank you 

Noah

Community Legend

6033 Views

1 replies

0 likes

  • 6033 Views
  • 1 replies
  • 0 likes

I cant send a invite to the family plan

Country : BrazilPlan : Family/Premium My Question or Issue Im trying to send an invitation to add a person (to the Family Premium plan ) but isnt working. The person lives in my adress. The Family/Premium was going well ( for 2 moths since we changed...

Casual Listener

Country : Brazil Plan : Family/Premium    My Question or Issue  Im trying to send an invitation to add a person (to the Family Premium plan ) but isnt working. The person lives in ...

Bittencourt

Spotify Star

1027 Views

3 replies

0 likes

  • 1027 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plano Premium não ativa

PlanPremiumCountryBrasil DeviceSony Xperia Z2, Notebook Acer Aspire E5Operating SystemAndroid, Windows 10 My Question or IssueBom dia, já fazem 7 dias úteis que paguei o boleto para ativar o plano premium, 6 dias que recebi o email confirmando o paga...

Newbie

Plan Premium Country Brasil   Device Sony Xperia Z2, Notebook Acer Aspire E5 Operating System Android, Windows 10   My Question or Issue Bom dia, já fazem 7 dias úteis que paguei...

Bittencourt

Spotify Star

556 Views

2 replies

0 likes

  • 556 Views
  • 2 replies
  • 0 likes

Superuser Contribution mensagem de falha no pagamento

bom dia, estou recebendo um e-mail com a informação de que meu pagamento não foi executado, porém ele foi cobrado na fatura. já troquei o cartãoe continuo recebendo a mesma msg. gostaria de saber o que esta acontecendo.

Newbie

bom dia, estou recebendo um e-mail com a informação de que meu pagamento não foi executado, porém ele foi cobrado na fatura. já troquei o cartãoe continuo recebendo a mesma msg. gostaria de saber o q...

Bittencourt

Spotify Star

524 Views

2 replies

0 likes

  • 524 Views
  • 2 replies
  • 0 likes

Não consigo efetuar pagamento

Boa tarde!Tenho uma conta Premiuim no Spotify há alguns anos, plano familiar.Mas este mês, eles estão ausando problemas nas verificações do pagamento da minha conta. Já tentei com dois cartões diferente, ambos com limite para passar o valor cobrado, ...

Newbie

Boa tarde! Tenho uma conta Premiuim no Spotify há alguns anos, plano familiar. Mas este mês, eles estão ausando problemas nas verificações do pagamento da minha conta. Já tentei com dois cartões di...

Bittencourt

Spotify Star

530 Views

2 replies

0 likes

  • 530 Views
  • 2 replies
  • 0 likes

Hulu activation

Planpremium student + HuluCountry U.SDeviceLaptop ( Dell pavilion)Operating SystemWindows 10 My Question or Issue I have Spotify premium for students and would like to activate my Hulu account with it, but I have not been given the option to merge th...

Newbie

  Plan premium student + Hulu Country  U.S Device Laptop ( Dell pavilion) Operating System Windows 10   My Question or Issue  I have Spotify premium for students a...

Billy-J

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Being Charged for a Ghost Account

PlanFree/PremiumCountry USADeviceMac MiniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue At my job we have canceled a spotify account, but are still being charged for a renewal fee ($9.99) and another charge of $15.89, bo...

Newbie

Plan Free/Premium Country  USA Device Mac Mini Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  At my job we have canceled a spotify acco...

Billy-J

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

My premium Spotify disapeared

I signed up for Spotify premium family on July 8th. Suddenly today, it's saying I'm on a free trial. What happened?

Regular

 I signed up for Spotify premium family on July 8th. Suddenly today, it's saying I'm on a free trial. What happened?    

Billy-J

Spotify Star

1087 Views

9 replies

0 likes

  • 1087 Views
  • 9 replies
  • 0 likes

Superuser Contribution Suscripción premium estandar a plan familiar premium.

Resulta que llevo 2 años usando el plan familiar premium, hace un mes deje de pagarlo y al día de hoy decidí volverlo a adquirir, en el momento de la compra, por error, termine adquiriendo fue el paquete individual premium estandar. Mi pregunta es, ¿...

Newbie

Resulta que llevo 2 años usando el plan familiar premium, hace un mes deje de pagarlo y al día de hoy decidí volverlo a adquirir, en el momento de la compra, por error, termine adquiriendo fue el paq...

FabianS_Bogota

Roadie

715 Views

1 replies

0 likes

Cambiar Suscrpción
Error al comprar
Plan Familiar Premium
Plan Premium Estándar
  • 715 Views
  • 1 replies
  • 0 likes

Can I link my account to a current Hulu account for the $12.99 deal?

Hello, I currently am paying $9.99 for Spotify Premium and $7.99 for Hulu. I noticed the Hulu addon on Spotify for $12.99 for both which would save me some money. Is there a way to just link my current Hulu account for the deal or do I need to go thr...

Newbie

Hello,   I currently am paying $9.99 for Spotify Premium and $7.99 for Hulu.  I noticed the Hulu addon on Spotify for $12.99 for both which would save me some money.  Is there a way ...

Billy-J

Spotify Star

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

2 pending charges in PayPal

Plan: FamilyCountry: usa Device: n/a My Question or Issue: I would rather not be charged 3x for my subscription. What is going to happen with those 2 pending charges?

Casual Listener

Plan: Family Country: usa   Device: n/a       My Question or Issue: I would rather not be charged 3x for my subscription.   What is going to happen with thos...

Billy-J

Spotify Star

677 Views

4 replies

0 likes

  • 677 Views
  • 4 replies
  • 0 likes

Métodos de pago Colombia - English

Plan: PremiumCountryColombia My Question or IssueHello all members of the community, my concern is the following, I am from Colombia, I have a debit card but I have enough funds to make a University Premiun payment, I did what they asked me to get 50...

Casual Listener

Plan: Premium CountryColombia  My Question or Issue Hello all members of the community, my concern is the following, I am from Colombia, I have a debit card but I have enough funds to ma...

Luke

Community Legend

747 Views

3 replies

0 likes

  • 747 Views
  • 3 replies
  • 0 likes