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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131108 Views

69 replies

10 likes

Premium for Family
  • 131108 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

63775 Views

87 replies

4 likes

  • 63775 Views
  • 87 replies
  • 4 likes

Superuser Contribution Card changed but no subscription

Hello,I have recently changed my credit card in my account on the 22nd April and ask for a unique payment for the year. The payment is done for my bank but Spotify France is keeping saying that there is no payment method... And now Spotify Premium an...

Newbie

Hello, I have recently changed my credit card in my account on the 22nd April and ask for a unique payment for the year. The payment is done for my bank but Spotify France is keeping saying that the...

Alfredo

Roadie

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo realizar pago

Hola, buenas tardes, quisiera me ayudaran para realizar pago de suscripcion. He ingresado mi número de tarjeta pero es rechazado. Gracias

Newbie

Hola, buenas tardes, quisiera me ayudaran para realizar pago de suscripcion. He ingresado mi número de tarjeta pero es rechazado. Gracias

SergioDavid

Roadie

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution No premium only family premium ?

Hi. I have to make à payment to renew my spotify. The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per month for a plan I wont use When I enter my New crédit card...

Newbie

Hi. I have to make à payment to renew my spotify.  The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per mo...

SergioDavid

Roadie

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

cancel premium

I tried to cancel premium a while ago and im still being charged for it now

Newbie

I tried to cancel premium a while ago and im still being charged for it now

Luke

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

AddedPremium but it does not work

I added premium to my account through my wireless provider and I am still unable to use the app. It will not let me selct any of my songs or shuffle them or anything. How long does it take to get it activated and working?

Newbie

I added premium to my account through my wireless provider and I am still unable to use the app. It will not let me selct any of my songs or shuffle them or anything. How long does it take to get it ...

Luke

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify e Playstation Music

Vinculando a conta Spotify com a PS Music tem a vantagem de assinar o Premium no valor de 2.99 REAIS por assinatura de 2 meses. Gostaria de saber se com esse premium eu consigo fazer download das músicas no celular??

Newbie

Vinculando a conta Spotify com a PS Music tem a vantagem de assinar o Premium no valor de 2.99 REAIS por assinatura de 2 meses. Gostaria de saber se com esse premium eu consigo fazer download das mús...

SergioDavid

Roadie

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Premium is gone

Hi,my premium account is suddenly gone. I can still see my playlists, but cannot play. Tried to login several times, but subscriptions still says ‘free’.

Casual Listener

Hi, my premium account is suddenly gone. I can still see my playlists, but cannot play. Tried to login several times, but subscriptions still says ‘free’. 

Luke

Community Legend

421 Views

3 replies

1 likes

  • 421 Views
  • 3 replies
  • 1 likes

Superuser Contribution Método de pago con error

He tratado con 3 tarjetas de crédito distintas de poder pagar la suscripción, y aún no me deja hace un par de dias, necesito ayuda urgente

Newbie

He tratado con 3 tarjetas de crédito distintas de poder pagar la suscripción, y aún no me deja hace un par de dias, necesito ayuda urgente 😞 

ronniaveiro

Newbie

272 Views

2 replies

0 likes

  • 272 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cargos dobles en suscripción familiar

Cuando me suscribo por primera vez me realizó cargo doble y pensé que al siguiente mes no me cobraría , pero si lo iso y nuevamente doble , verifico la fecha en la que se ara cargo de nuevo y es dentro de un mes. Ya verifique que no tenga otra cuenta...

Newbie

Cuando me suscribo por primera vez me realizó cargo doble y pensé que al siguiente mes no me cobraría , pero si lo iso y nuevamente doble , verifico la fecha en la que se ara cargo de nuevo y es dent...

SergioDavid

Roadie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

I need help with refound

I forgot to cancel the Spotify premium and I would be really happy if someone could help me with refounding it.

Regular

I forgot to cancel the Spotify premium and I would be really happy if someone could help me with refounding it.

Maxim

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to pay the gift card for my client

Dear Spotify team, I cannot pay the gift card I want to buy for my client. I live in Vietnam. I tried to use different credit cards and also different accounts. But there was no luck for me. Can you help me on this?Regards, Binh

Casual Listener

Dear Spotify team, I cannot pay the gift card I want to buy for my client. I live in Vietnam. I tried to use different credit cards and also different accounts. But there was no luck for me. Can ...

SergioDavid

Roadie

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

From Premium to Family Premium

I want to change my subscription from Premium to Family Premium. Will my existing subcription be cancelled and all my playlists and song will be gone? How's the payment? Will it just add the difference of my existing premium to family premium or they...

Casual Listener

I want to change my subscription from Premium to Family Premium. Will my existing subcription be cancelled and all my playlists and song will be gone? How's the payment? Will it just add the differen...

qrog1ata2n2pyz6

Casual Listener

317 Views

2 replies

0 likes

  • 317 Views
  • 2 replies
  • 0 likes

Student not getting the student discount CSUF

I am a California State University of Fullerton student and i can prove it. It is not letting me get the premium membership discount. Can you help?

Newbie

I am a California State University of Fullerton student and i can prove it. It is not letting me get the premium membership discount. Can you help?

Maxim

Spotify Star

851 Views

1 replies

0 likes

  • 851 Views
  • 1 replies
  • 0 likes

Weird charges

Hey, There was 2 Sportify Premium charges (9,99€) from my credit card last month. First was 13.04. and second 23.04. Weird thing is that I got 2 accounts and either of them isnt Premium now. Only Premium purchase what Ive done is from February 18. So...

Newbie

Hey,   There was 2 Sportify Premium charges (9,99€)  from my credit card last month. First was 13.04. and second 23.04. Weird thing is that I got 2 accounts and either of them isnt Premiu...

Noah

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta Premium familiar

Buenos días, mi familia y yo tenemos un plan PREMIUM familiar en el que todos estamos desde hace aproximadamente 1 año, el día de ayer a nosotros (exceptuando el titular de la tarjeta con la que se está pagando) perdimos el "premium" Mi padre (el tit...

Newbie

Buenos días, mi familia y yo tenemos un plan PREMIUM familiar en el que todos estamos desde hace aproximadamente 1 año, el día de ayer a nosotros (exceptuando el titular de la tarjeta con la que se e...

SergioDavid

Roadie

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

How to resubscribe to Spotify student

Hello,I already have a spotify account and I would like to add the student discount, how do I do that?

Newbie

Hello, I already have a spotify account and I would like to add the student discount, how do I do that?  

Keanu_C

Community Legend

1415 Views

1 replies

0 likes

  • 1415 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Fiz o plano de universitário, cobrou 8,50 e quando abria o App, dizia que não havia feito o pagamento. Depois cobraram mais 16,90, sendo que já tinha feito o plano de universitário. Gostaria que resolverem essa cobrança.

Newbie

Fiz o plano de universitário, cobrou 8,50 e quando abria o App, dizia que não havia feito o pagamento. Depois cobraram mais 16,90, sendo que já tinha feito o plano de universitário. Gostaria que reso...

Bittencourt

Spotify Star

325 Views

3 replies

0 likes

  • 325 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't update my student discount because my university was taken from the list

Hello! I just recieved an email where they told me my student disccount was about to expire, so when i tried to update my information to proove i'm still a student, i couldn't find my university listed, even though last year it was. Its Tecnológico d...

Newbie

Hello! I just recieved an email where they told me my student disccount was about to expire, so when i tried to update my information to proove i'm still a student, i couldn't find my university list...

Alfredo

Roadie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Please help!! I can’t change my country

My Spotify Subscription got cancelled and now i can’t get it back because I’m living in the US for a few months but my credit cards postal code is from germanyspotify says my country is the us so my card doesnt match up and i cant payPlease help as f...

Newbie

My Spotify Subscription got cancelled and now i can’t get it back because I’m living in the US for a few months but my credit cards postal code is from germany spotify says my country is the us so m...

Maxim

Spotify Star

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes