Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6680 Views
  • 23 replies
  • 2 likes
  • 6680 Views
  • 23 replies
  • 2 likes

Superuser Contribution 3 Months Hulu+Spotify

Hi. Yesterday I created a Spotify account and added my existing Hulu account for the 3 month 0.99 cent promotion. Now I was charged the fee but looking at my account I only have 30 days until my due date instead of 90. Is it because my Hulu account i...

  • Newbie
  • Hi. Yesterday I created a Spotify account and added my existing Hulu account for the 3 month 0.99 cent promotion. Now I was charged the fee but looking at my account I only have 30 days until my due ...
  • Alfredo
  • Roadie
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merging two seperate accounts to a family account

Hey! I just upgraded my spotify premium to a family account. Is there any way my husband can keep all of his playlist when he joins our new family account?

  • Newbie
  • Hey! I just upgraded my spotify premium to a family account.  Is there any way my husband can keep all of his playlist when he joins our new family account?
  • Alfredo
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund

Hello. I wanted to get a family member but I was not accepted. I applied to get student discount but I needed to be a college student to get discount. I am a high school student. I read about my returning money if I can not prove that I am a universi...

  • Newbie
  • Hello. I wanted to get a family member but I was not accepted. I applied to get student discount but I needed to be a college student to get discount. I am a high school student. I read about my retu...
  • Alfredo
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reconnecting to Hulu

Last month, my student subscription to Spotify expired and I didn't update it in time, so I had one month of regular Premium before I switched back to a Student subscription this month. I have since lost access to the Hulu portion of my Student subsc...

  • Newbie
  • Last month, my student subscription to Spotify expired and I didn't update it in time, so I had one month of regular Premium before I switched back to a Student subscription this month. I have since ...
  • Alfredo
  • Roadie
  • 3944 Views
  • 1 replies
  • 0 likes
  • 3944 Views
  • 1 replies
  • 0 likes

help

im getting charged for premium and i dont get any emails and i dont know for what account.

  • Newbie
  • im getting charged for premium and i dont get any emails and i dont know for what account. 
  • sophiafirdausi
  • Casual Listener
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

So I recently saw that you can have a Hulu subscription added to you Spotify subscription. Sounds good, but only question is, how. I've looked everywhere and there is no way to add the Hulu to my family plan. Anyone have any anwers?

  • Newbie
  • So I recently saw that you can have a Hulu subscription added to you Spotify subscription. Sounds good, but only question is, how. I've looked everywhere and there is no way to add the Hulu to my fam...
  • Bethany_Dawn
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution invitado a mi plan familiar no lo puede activar!!

Tengo plan familiar pero al enviar invitación al segundo miembro de mi familia, la web de Spotify le indica que "no fue posible sumarlo al plan familiar" necesito una solución a esto ya que estoy pagando por el plan y no lo puedo usar.

  • Newbie
  • Tengo plan familiar pero al enviar invitación al segundo miembro de mi familia, la web de Spotify le indica que "no fue posible sumarlo al plan familiar" necesito una solución a esto ya que estoy pag...
  • auraeth
  • Newbie
  • 1406 Views
  • 4 replies
  • 0 likes
  • 1406 Views
  • 4 replies
  • 0 likes

Superuser Contribution Paying using Smart Prepaid

So I tried once and it worked but I didnt have enough load... So I reloaded my smart prepaid and now everytime I try again it keeps saying "oops something went wrong, try again later". I have been trying since yesterday. Pls Reply

  • Newbie
  • So I tried once and it worked but I didnt have enough load... So I reloaded my smart prepaid and now everytime I try again it keeps saying "oops something went wrong, try again later". I have been tr...
  • johnmark1262
  • Newbie
  • 12995 Views
  • 9 replies
  • 4 likes
  • 12995 Views
  • 9 replies
  • 4 likes

öğrenci indirimi paramı aldı

sadece üniversite öğrencileri için olduğunu bilmiyordum kart bilgilerimi girdim. para almadıklarını ve üni ismini girmem istendi ben de çıktım. kartımdan 6,99 tl alınalı 3 gün oldu, hala geri ödeme yapılmadı. NOT: daha önce yaza özel 0,99 tl kampanya...

  • Newbie
  • sadece üniversite öğrencileri için olduğunu bilmiyordum kart bilgilerimi girdim. para almadıklarını ve üni ismini girmem istendi ben de çıktım. kartımdan 6,99 tl alınalı 3 gün oldu, hala geri ödeme y...
  • N1colas
  • Newbie
  • 633 Views
  • 4 replies
  • 2 likes
  • 633 Views
  • 4 replies
  • 2 likes

accidentally got a free trial and now i can't get the offer

I accidentaly got given a 7 day free trial when i was actually looking to buy spotify premium for £0.99. I tried to buy it and it said i couldn't because i'd already tried an offer. Will I be able to get the £0.99 deal next time it comes out and will...

  • Newbie
  • I accidentaly got given a 7 day free trial when i was actually looking to buy spotify premium for £0.99. I tried to buy it and it said i couldn't because i'd already tried an offer. Will I be able to...
  • Jenny04
  • Newbie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Cannot subscribe back to premium

I have used spotify before with free 30 days trial and cancelled the trial right before it ended. But now I try to subscribe back to premium and it doesnt work. I dont know what went wrong and I tried for a few days and still doesnt work. Help

  • Newbie
  • I have used spotify before with free 30 days trial and cancelled the trial right before it ended. But now I try to subscribe back to premium and it doesnt work. I dont know what went wrong and I trie...
  • Robert_W
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Help me with my gift card

I have spotify gift card so do the premium continue after I've used the card? I don't have premium yet. Someone help me pls.

  • Newbie
  • I have spotify gift card so do the premium continue after I've used the card? I don't have premium yet. Someone help me pls. 
  • Robert_W
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Spotify Premium.

I pay £9.99 per month through my O2 mobile telephone account and have been doing for a good number of months now. I thought this entitled me to a Spotify Premium Service but I am getting ads and cannot download from my playlist so I can play my music...

  • Newbie
  • I pay £9.99 per month through my O2 mobile telephone account and have been doing for a good number of months now. I thought this entitled me to a Spotify Premium Service but I am getting ads and cann...
  • Nico
  • Community Legend
  • 6645 Views
  • 1 replies
  • 0 likes
  • 6645 Views
  • 1 replies
  • 0 likes

Problemas com minha conta

tenho minha conta premium familiar, pago e está indicando que o dono da conta é outra pessoa o que faço?

  • Newbie
  • tenho minha conta premium familiar, pago e está indicando que o dono da conta é outra pessoa o que faço? 
  • Bittencourt
  • Spotify Star
  • 6622 Views
  • 1 replies
  • 0 likes
  • 6622 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment is already taken from paymaya but still shows i am not able to renew the premium subscrip

Hi there. My paymaya account has been charged PHP129, it has a Reference Number ***9837. But it still shows on my account that i was not able to renew my premium accountI also recieved this.

  • Regular
  • Hi there. My paymaya account has been charged PHP129, it has a Reference Number ***9837. But it still shows on my account that i was not able to renew my premium account I also recieved this.  ...
  • Melody
  • Spotify
  • 12147 Views
  • 7 replies
  • 0 likes
  • 12147 Views
  • 7 replies
  • 0 likes

Need help

I've been seeing spotify charges on my account. I remember registering but I cant seem to login on the premium account. Please help me login.

  • Casual Listener
  • I've been seeing spotify charges on my account. I remember registering but I cant seem to login on the premium account. Please help me login.
  • OGZeero
  • Casual Listener
  • 6612 Views
  • 2 replies
  • 0 likes
  • 6612 Views
  • 2 replies
  • 0 likes

Cancellation

I have been billed 19.99 on my past two Rogers bills and I do not have a Spotify account. I'd like whatever subscription I "have" to be cancelled, please.

  • Newbie
  • I have been billed 19.99 on my past two Rogers bills and I do not have a Spotify account. I'd like whatever subscription I "have" to be cancelled, please.
  • karelvanbeek
  • Newbie
  • 6602 Views
  • 2 replies
  • 0 likes
  • 6602 Views
  • 2 replies
  • 0 likes

Not letting me into Premium

So i've tryed to get premium for some days now but when ever i klick to agree for the payment on paypal it loads me back to the start where you can choose the offers and payment methods.

  • Casual Listener
  • So i've tryed to get premium for some days now but when ever i klick to agree for the payment on paypal it loads me back to the start where you can choose the offers and payment methods.
  • Nico
  • Community Legend
  • 6583 Views
  • 3 replies
  • 0 likes
  • 6583 Views
  • 3 replies
  • 0 likes

Please my prem do not work...

I paid for premium account but my spotify is still free. Help me. 

  • Casual Listener
  • I paid for premium account but my spotify is still free. Help me. 
  • baranse1
  • Casual Listener
  • 11246 Views
  • 2 replies
  • 0 likes
  • 11246 Views
  • 2 replies
  • 0 likes