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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1410 Views
  • 19 replies
  • 1 likes
  • 1410 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47344 Views
  • 20 replies
  • 3 likes
  • 47344 Views
  • 20 replies
  • 3 likes

Undo premium of old account

I have a premium spotify account but i want to shut it down because im usong another account right now. But the problem is i cant login to my old account because the facebook profile is supsended. Please help me i need to undo my premium it keeps get...

  • Newbie
  • I have a premium spotify account but i want to shut it down because im usong another account right now. But the problem is i cant login to my old account because the facebook profile is supsended. Pl...
  • imattolo
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Extreme quality not working

I am a premium user, I have access to all the features it has to offer but it declined my request for a extreme stream quality. Anyone else who has got this issue?

  • Newbie
  • I am a premium user, I have access to all the features it has to offer but it declined my request for a extreme stream quality. Anyone else who has got this issue?
  • imattolo
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Premium account provided through Rogers account is expiring.

We are coming to the end of a 2 year Premium account which was part of a bundle with our Rogers services. There are three of us who were eligible for this free account. Rogers tells me that as of the subscription end date, these accounts will automat...

  • Newbie
  • We are coming to the end of a 2 year Premium account which was part of a bundle with our Rogers services. There are three of us who were eligible for this free account. Rogers tells me that as of the...
  • enthrone
  • Newbie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Payment Failed

It saysPayment failed. Try again, or use a different payment method. For now i do not have enough money on my card, is that the problem ?I cant register my card details and after that to pay , or i need to have the money from the beggining ?

  • Casual Listener
  • It says Payment failed. Try again, or use a different payment method.   For now i do not have enough money on my card, is that the problem ? I cant register my card details and after that ...
  • untaru22
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

From Premium to Student

Hi! I´m trying to switch from Premium to Student. I am from Norway, and want to pay with my Norwegian bank account, and I thought this would be fine. When I tried to switch to Student, I had to choose the country in which I am studying, but Britain/E...

  • Newbie
  • Hi!  I´m trying to switch from Premium to Student. I am from Norway, and want to pay with my Norwegian bank account, and I thought this would be fine. When I tried to switch to Student, I had t...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Payment

Is it possible to get my money back? I didn’t meant to pay this month, cause i don’t have the money

  • Newbie
  • Is it possible to get my money back? I didn’t meant to pay this month, cause i don’t have the money 😕
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Spotify premium paid for student

I paid spotify premium for student but it isnt activated. What can i do?

  • Newbie
  • I paid spotify premium for student but it isnt activated. What can i do?
  • Jkav277
  • Newbie
  • 121 Views
  • 1 replies
  • 1 likes
  • 121 Views
  • 1 replies
  • 1 likes

Charged for cancelled Subscription

Hi there, I need to chat with your rep with regard to a cancelled subscription I'm still being charged for. Thank you.

  • Newbie
  • Hi there, I need to chat with your rep with regard to a cancelled subscription I'm still being charged for.  Thank you.  
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Problem with payment

Hello. I have a problem. I wanted to bought Premium version of Spotify. I choosed student version (9,99 PLN per month). Then I entered my credit card informations. I clicked "Continue" button and when I was entering informations about me and my schoo...

  • Newbie
  • Hello. I have a problem. I wanted to bought Premium version of Spotify. I choosed student version (9,99 PLN per month). Then I entered my credit card informations. I clicked "Continue" button and whe...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Account upgrade to premium abroad

Hi! Id like to upgrade my Spotify account to Premium. Currently and for some quite long time I’m going to stay abroad, so Spotify does not accept my payment as credit card details are not matching the country I am. How can I solve this?

  • Newbie
  • Hi! Id like to upgrade my Spotify account to Premium. Currently and for some quite long time I’m going to stay abroad, so Spotify does not accept my payment as credit card details are not matching th...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

My credit card was charged for premium service

My credit card was charged for premium service on3/11 for the amount of $9.99 my music currently won’t play as it says I don’t have a premium subscription although the website shows I have the subscription. I want to file a fraud report against Spoti...

  • Newbie
  • My credit card was charged for premium service on3/11 for the amount of $9.99 my music currently won’t play as it says I don’t have a premium subscription although the website shows I have the subscr...
  • Luke
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

My card was charged

I was charged $119.88cfor Premium. I never upgraded to Premium! I want to know how can I get someone to help me with this situation since you guys do not have a number to call.

  • Newbie
  • I was charged $119.88cfor Premium. I never upgraded to Premium! I want to know how can I get someone to help me with this situation since you guys do not have a number to call. 
  • Luke
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Premium um not upgrading!!!

I recently upgraded to premium and although the money has been taken from my bank account I have not been upgraded even though I have looked out of all devices and we looked in it is still showing that I am on a free subscription I’m getting shame if...

  • Newbie
  •  I recently upgraded to premium and although the money has been taken from my bank account I have not been upgraded even though I have looked out of all devices and we looked in it is still show...
  • Luke
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Cant subscribe my account to premium

Hi everyone, I'm from Argentina I want to subscribe to premium, but dont accept the pay. I tried with all my credit and debit cards and it says "An error occurred in the payment. Try again or use another payment method." Please can you help me with t...

  • Newbie
  • Hi everyone, I'm from Argentina   I want to subscribe to premium, but dont accept the pay. I tried with all my credit and debit cards and it says "An error occurred in the payment. Try again o...
  • Luke
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

60 day free trial only 7 days?

i clicked the link saying 'start' your 60 day free trial to only end up with a 7 day free trial? then when i look at the offers, it only has 30 days free trial. my husband signed up his own account this morning and got 60 days, so i know its supposed...

  • Newbie
  • i clicked the link saying 'start' your 60 day free trial to only end up with a 7 day free trial? then when i look at the offers, it only has 30 days free trial. my husband signed up his own account t...
  • Luke
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Shouldn’t Spotify try to help?!

Honestly I don’t think Spotify cares about the people that use the app. I have been having problems with getting premium on 3 different cards and it won’t let me. I have done plenty of research and I can’t find anything helpful that Spotify has said ...

  • Newbie
  • Honestly I don’t think Spotify cares about the people that use the app. I have been having problems with getting premium on 3 different cards and it won’t let me. I have done plenty of research and I...
  • Luke
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Spotify Premium Account

I have recently upgraded my plan with Vodafone to a tariff that included Spotify Premium, I already a had a Premium account with my old contract where I was paying £9.99 a month, how do I cancel my existing subscription to stop paying this £9.99 a mo...

  • Newbie
  • I have recently upgraded my plan with Vodafone to a tariff that included Spotify Premium, I already a had a Premium account with my old contract where I was paying £9.99 a month, how do I cancel my e...
  • Luke
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

I'm being overcharged

This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription would cost me $9.99. For the past few months, when I w...

  • Newbie
  • This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription wou...
  • Jeannie3
  • Newbie
  • 2427 Views
  • 12 replies
  • 3 likes
  • Premium
  • 2427 Views
  • 12 replies
  • 3 likes

Problema con premium pausado

El viernes 5 de mayo fui a un oxxo a comprar una tarjeta spotify de 100$ y tuve algunos problemas de activacion pero la canje ese dia. La cosa es que han pasado solo 2 dias y dice que mi cuenta no es premium. ¿Podrian explicarme el por que pasa esto ...

  • Newbie
  • El viernes 5 de mayo fui a un oxxo a comprar una tarjeta spotify de 100$ y tuve algunos problemas de activacion pero la canje ese dia. La cosa es que han pasado solo 2 dias y dice que mi cuenta no es...
  • eduardogarcia01
  • Newbie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes