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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Change country and paiement

Hey ! I know the topic has been opened a few times but the information I found doest not help me. I'm paying for my Spotify premium with my French Credit Card. I moved in Australia and I need now to used my Australian Card now. I followed all the ins...

  • Casual Listener
  • Hey !    I know the topic has been opened a few times but the information I found doest not help me.  I'm paying for my Spotify premium with my French Credit Card. I moved in Austra...
  • Noah
  • Spotify Star
  • 206 Views
  • 3 replies
  • 0 likes
  • 206 Views
  • 3 replies
  • 0 likes

Superuser Contribution cant upgrade to premium using smart sim

Why cant I use my simcard to upgrade my account to premium it does not send me pin code or any verification code

  • Newbie
  • Why cant I use my simcard to upgrade my account to premium it does not send me pin code or any verification code
  • Alfredo
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transferring account to another one in middle of subscription

I got my "12 months for the price of 10" subscription running from december, now out of few different concerns and reasons I was thinking is it possible to transfer my music and playlists to brand-new account? Would I then also get the remaining time...

  • Visitor
  • I got my "12 months for the price of 10" subscription running from december, now out of few different concerns and reasons I was thinking is it possible to transfer my music and playlists to brand-ne...
  • Alfredo
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Upgraded the wrong account

Hi there, I recently signed up for a free account and then upgraded with my credit card through the portal on the mac desktop app. I was still receiving ads so I checked if the upgrade had reflected on my account (it said it had even though I was sti...

  • Newbie
  • Hi there,  I recently signed up for a free account and then upgraded with my credit card through the portal on the mac desktop app. I was still receiving ads so I checked if the upgrade had r...
  • Alfredo
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login

Hi I had my phone updated and have lost all my login details and playlists from my premium account how can I cancel payment so I can upgrade to family premium and how can I recover playlist.

  • Newbie
  • Hi I had my phone updated and have lost all my login details and playlists from my premium account how can I cancel payment so I can upgrade to family premium and how can I recover playlist.
  • Alfredo
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown Error (Smart Payment)

Hi. I used my Smart Number on my initial payment as a premium user but a month later as i try to renew my subscription I kept on encountering "unknown error". Since i cant solve it i changed my subscription details and used my GLOBE/TM number. Today ...

  • Newbie
  • Hi.   I used my Smart Number on my initial payment as a premium user but a month later as i try to renew my subscription I kept on encountering "unknown error". Since i cant solve it i ch...
  • Alfredo
  • Roadie
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with student discount

I recieved an email thad said that my request for the studend discount was approved and also a bank charge was made. But when I try to activate Spotify Premium by clicking the link on my email it says that the information I have given is already link...

  • Newbie
  • I recieved an email thad said that my request for the studend discount was approved and also a bank charge was made. But when I try to activate Spotify Premium by clicking the link on my email it say...
  • Alfredo
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

¿Porque no puedo pagar mi cuenta con tarjeta de débito?

  • Newbie
  • ¿Porque no puedo pagar mi cuenta con tarjeta de débito?
  • Alfredo
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Option Missing / Payment Option Missing?

Surprisingly, my year's subscription ended today. I'm surprised Spotify does not send out an email a little beforehand. I was so confused when I heard an ad on Spotify. So I went to go pay for another year and when I go to pay for the full year subsc...

  • Newbie
  • Surprisingly, my year's subscription ended today. I'm surprised Spotify does not send out an email a little beforehand. I was so confused when I heard an ad on Spotify. So I went to go pay for anothe...
  • Alfredo
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Change from Premium year suscription to Familiar Premium

Hi, I have a Premium suscription and I have payed it per one year. Now I want to migrate it to a Premium Family suscription, but I have a doubt. If I change my account, will I lose my money (the $70 from the Premium year suscription) or the money is ...

  • Casual Listener
  • Hi,   I have a Premium suscription and I have payed it per one year. Now I want to migrate it to a Premium Family suscription, but I have a doubt. If I change my account, will I lose my money ...
  • OhMarce
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

Family Invite is coming from the wrong person

Hello,I am the owner of the Sportify Family account. My girlfriend used to live with me and we shared an account. I have taken her off of my account because we split. I would like to add a new family member to my spotify, but the invite in the email ...

  • Visitor
  • Hello, I am the owner of the Sportify Family account. My girlfriend used to live with me and we shared an account. I have taken her off of my account because we split. I would like to add a new fami...
  • Maralu
  • Newbie
  • 226 Views
  • 2 replies
  • 1 likes
  • 226 Views
  • 2 replies
  • 1 likes

Pagamento via boleto bancário Spotify Premium

Fiz o pagamento do boleto e a transação foi efetuada mas ate agora não recebi o e-mail nem o serviço que compre nada preciso de respostas Spotify

  • Newbie
  • Fiz o pagamento do boleto e a transação foi efetuada mas ate agora não recebi o e-mail nem o serviço que compre nada preciso de respostas Spotify
  • Bittencourt
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Was PayPal Support Canceled?

I've had Spotify Premium for probably over a year now and it has been billing my PayPal account balance, with my most recent payment, I did not have money in my account. I added money and wanted to get Spotify to charge it again and couldn't find a '...

  • Newbie
  • I've had Spotify Premium for probably over a year now and it has been billing my PayPal account balance, with my most recent payment, I did not have money in my account. I added money and wanted to g...
  • orque
  • Casual Listener
  • 910 Views
  • 7 replies
  • 5 likes
  • 910 Views
  • 7 replies
  • 5 likes

Subscription

After the free trial ends, will my account automatically be charged?? Or am I okay to just leave the subscription alone until the trial ends?

  • Newbie
  • After the free trial ends, will my account automatically be charged?? Or am I okay to just leave the subscription alone until the trial ends?
  • Nico
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Subscription problem

My subscription wasn’t paid for this month because Because there weren’t any money on my account so now I’m using the free Spotify however I transferred money into my account and would like to have my premium Spotify back.but it’s not going to charge...

  • Casual Listener
  • My subscription  wasn’t paid for this month because Because there weren’t any money on my account so now I’m using the free Spotify however I transferred money into my account and would like to ...
  • Robert_W
  • Community Legend
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Can't upgrade to premium. HELP!

I keep getting texts when I try to upgrade saying I am unsubscribed. I keep trying to add it to my phone bill

  • Casual Listener
  • I keep getting texts when I try to upgrade saying I am unsubscribed. I keep trying to add it to my phone bill 
  • Luke
  • Spotify Star
  • 298 Views
  • 4 replies
  • 0 likes
  • 298 Views
  • 4 replies
  • 0 likes

Mudança de cep

Mudei de endereço e tenho o plano familiar.. como altero o endereço no Spotify sem cancelar meu plano?

  • Newbie
  • Mudei de endereço e tenho o plano familiar.. como altero o endereço no Spotify sem cancelar meu plano?
  • Bittencourt
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Canceled Subscription w/Hulu added

I want to know that since I canceled my subscription right after signing up for the Hulu offer, will I be able to get that offer back when I renew my subscription to Spotify. I signed up initially with the intent to keep it, but on the same day cance...

  • Newbie
  • I want to know that since I canceled my subscription right after signing up for the Hulu offer, will I be able to get that offer back when I renew my subscription to Spotify.  I signed up initia...
  • Keanu_C
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Subscribing problem

Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the other card.so now I'm trying to use my VISA Prepaid Car...

  • Newbie
  • Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the othe...
  • kaitlynk
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes