Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18661 Views
  • 27 replies
  • 4 likes
  • 18661 Views
  • 27 replies
  • 4 likes

Superuser Contribution 0.99 Kampanyasında para çekildi ancak premium üyelik gelmedi

Premium üyelik için daha önce de aynı banka kartıyla 0.99 kampanyasından yararlandım. Başka bir hesapla yeniden almak istediğimde para çekildi ancak premium üyelik gelmedi. Aynı sorunu yaşayan arkadaşlar varsa yardımcı olurlarsa sevinirim.

  • Newbie
  • Premium üyelik için daha önce de aynı banka kartıyla 0.99 kampanyasından yararlandım. Başka bir hesapla yeniden almak istediğimde para çekildi ancak premium üyelik gelmedi. Aynı sorunu yaşayan arkada...
  • SergioDavid
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo un plan familiar y me pide que pague nuevamente

Hola, necesito ayuda... Tengo un plan familiar me cobraron y ahora me pide que pague nuevamente... Alguien sabe cómo hacer?

  • Newbie
  • Hola, necesito ayuda... Tengo un plan familiar me cobraron y ahora me pide que pague nuevamente... Alguien sabe cómo hacer? 
  • SergioDavid
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution CARGOS EN MI TARJETA DE CREDITO

Plan Free/Premium Country MEXICO Device Operating System IPHONE My Question or Issue TENGO CARGOS EN MI TARJETA DE CREDITO DE ADYENMX*MICROSOFT POR 1,775.20PESOS

  • Newbie
  • Plan Free/Premium Country  MEXICO Device   Operating System IPHONE My Question or Issue  TENGO CARGOS EN MI TARJETA DE CREDITO DE ADYENMX*MICROSOFT POR 1,775.20PESOS
  • SergioDavid
  • Roadie
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution pre paying

PlanPremiumCountry USMy Question or Issue why am i not able to pay my bill before it is due?

  • Casual Listener
  • Plan Premium Country  US My Question or Issue  why am i not able to pay my bill before it is due? 
  • SergioDavid
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment made but still receive payment warning

PlanPremiumCountry MalaysiaDeviceSamsung Galaxy J3 ProOperating SystemAndroid Lolipop maybe My Question or Issue A couple of days ago, I renew my plan for the first time ever since I'm a new user. I use the pay by mobile method as my payment method i...

  • Regular
  • Plan Premium Country  Malaysia Device Samsung Galaxy J3 Pro Operating System Android Lolipop maybe   My Question or Issue  A couple of days ago, I renew my plan for the first...
  • SergioDavid
  • Roadie
  • 805 Views
  • 1 replies
  • 0 likes
  • 805 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant login to another account

PlanPremiumCountryUSDeviceSamsung GalaxyOperating SystemAndroid Oreo My Question or Issue I have already been charged twice for premium on another account I have. I forgot my email used with it and cant cancel premium.I have contacted the customer se...

  • Newbie
  • Plan Premium Country US Device Samsung Galaxy Operating System Android Oreo   My Question or Issue   I have already been charged twice for premium on another account I have....
  • Alfredo
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extra Subscription Charges

PlanPremiumCountry USADeviceiPhone 7 plusOperating SystemiOS 10 My Question or IssueHey, I am part of a family plan, however, I am still being charged for a separate account, outside of my family plan, as well. When I go onto my account it only shows...

  • Newbie
  • Plan Premium Country  USA Device iPhone 7 plus Operating System iOS 10  My Question or Issue Hey, I am part of a family plan, however, I am still being charged for a separate ...
  • Alfredo
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account won't cancel

PlanPremiumCountry United KingdomDeviceLenovo K5 VibeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Whenever I go on the Spotify website and try to cancel my premium account, it says that an error has occurred and to try...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device Lenovo K5 Vibe Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Whenever I go on the Spotify ...
  • Alfredo
  • Roadie
  • 625 Views
  • 6 replies
  • 0 likes
  • 625 Views
  • 6 replies
  • 0 likes

Acount made through facebook

N My Question or Issue I paid Premium For 1 week via prepaid load after a week it expired now I want to get another week again via prepaid load but it always says:Oops, something went wrong. Please try again or contact our support team.thanks for res...

  • Newbie
  • N   My Question or Issue  I paid Premium For 1 week via prepaid load after a week it expired now I want to get another week again via prepaid load but it always says:Oops, something went...
  • Jollof
  • Composer
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

My money has been charged 2 times but still receive payment failed

PlanPremiumCountryVietnam DeviceSamsung Galaxy 8, iMac 2017 My Question or IssueFirst sorry for my bad englishI received the email announce me my payment failed but I check my bank account the money already charge 2 times. Please support me.

  • Newbie
  • Plan Premium Country Vietnam   Device Samsung Galaxy 8, iMac 2017     My Question or Issue First sorry for my bad english I received the email announce me my payment failed ...
  • Jollof
  • Composer
  • 361 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 361 Views
  • 1 replies
  • 0 likes

Suscription updated

I lost my premium suscritoion a month ago but now I’ve already paid for it again cuz I changed my credit card but I’m still waiting to have again my premium account , the payment was discount from the credit card but I’m still having free mods instea...

  • Newbie
  • I lost my premium suscritoion a month ago but now I’ve already paid for it again cuz I changed my credit  card but I’m still waiting to have again my premium account , the payment was ...
  • Jollof
  • Composer
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Problem with 3 months premium for 0,99

Hi, I've got a problem beacuase i have never avtived spotify premium and i can active 3 months premium for 0,99 and problem is that i have 1,81 on my paypal account. When i click to pay i have to add credit card on my paypal. I don't know why. I don'...

  • Newbie
  • Hi, I've got a problem beacuase i have never avtived spotify premium and i can active 3 months premium for 0,99 and problem is that i have 1,81 on my paypal account. When i click to pay i have to add...
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 1 likes
  • 300 Views
  • 1 replies
  • 1 likes

Cancel premium

PlanPremiumCountry Canada Device I phone 7Operating Systemios My Question or Issuei was wondering if I cancel my premium what happens to all my song the I downloaded. thanks

  • Newbie
  • Plan Premium Country  Canada  Device I phone 7 Operating System ios   My Question or Issue i was wondering if I cancel my premium what happens to all my song the I downloaded....
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

USA Gift Cards not accepted?

I'm trying to pay for Spotify with a 25$ Visa Vanilla gift card that is activated and registered. When I chatted with a Spotify chat helper they said this USA gift card is not accepted. Is this true? The statement on spotifys Website says Gift cards ...

  • Casual Listener
  •  I'm trying to pay for Spotify with a 25$ Visa Vanilla gift card that is activated and registered.  When I chatted with a Spotify chat helper they said this USA gift card is not accepted. ...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cartão de débito não aceito

Fui tentar fazer o pagamento pelo cartão de débito e pediu pra colocar um de crédito, o que não faz o menor sentido

  • Casual Listener
  • Fui tentar fazer o pagamento pelo cartão de débito e pediu pra colocar um de crédito, o que não faz o menor sentido
  • Alfredo
  • Roadie
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Kundigung

PlanPremiumCountryGermany Device(iPhone 6s)Operating System(iOS 11) My Question or Issue Hallo Zusahmen, ich mochte kundigen von Spotify Premium.Aber nachdem drucke ich auf kundigung knopf, ich sehe..(-Hoppla! Da ist wohl etwas schiefgegangen. Versuc...

  • Casual Listener
  •   Plan Premium Country Germany   Device (iPhone 6s) Operating System (iOS 11)   My Question or Issue   Hallo Zusahmen, ich mochte kundigen von Spotify Premium. Aber ...
  • Alfredo
  • Roadie
  • 622 Views
  • 3 replies
  • 0 likes
  • 622 Views
  • 3 replies
  • 0 likes

Superuser Contribution I pay for premium but my account is back to free

PlanPremiumCountry SwedenDeviceHonor (android)Operating System(Android Oreo, Windows 10) My Question or IssueLast week my Spotify app failed on my phone. I waited 2 days and had to re-install it. After this my account is showing free instead of premi...

  • Casual Listener
  • Plan Premium Country  Sweden Device Honor (android) Operating System (Android Oreo, Windows 10)   My Question or Issue Last week my Spotify app failed on my phone. I waited 2...
  • Alfredo
  • Roadie
  • 584 Views
  • 3 replies
  • 0 likes
  • 584 Views
  • 3 replies
  • 0 likes

Superuser Contribution Kicked out from family group with no reason

PlanPremiumCountry TaiwanDeviceiPhone 6Operating SystemiOS 11 My Question or IssueMy account was returned to free plan accidently. I recieved the confirm email few days ago, and finished the confirmation. It did't keep me in the family plan for long,...

  • Casual Listener
  • Plan Premium Country  Taiwan Device iPhone 6 Operating System iOS 11   My Question or Issue My account was returned to free plan accidently. I recieved the confirm email few days ...
  • Alfredo
  • Roadie
  • 1842 Views
  • 4 replies
  • 0 likes
  • 1842 Views
  • 4 replies
  • 0 likes

Superuser Contribution payment update page keeps crashing

I want to update my credit card info and it wont let me everytime the network doesn't seem to even want me to put in ? the page skips through like i never pressed the button.

  • Newbie
  • I want to update my credit card info and it wont let me everytime the network doesn't seem to even want me to put in ? the page skips through like i never pressed the button.
  • -7h_rjjz1is
  • Newbie
  • 450 Views
  • 3 replies
  • 1 likes
  • 450 Views
  • 3 replies
  • 1 likes