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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152104 Views

69 replies

10 likes

Premium for Family
  • 152104 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98057 Views

89 replies

4 likes

  • 98057 Views
  • 89 replies
  • 4 likes

reedeem code isn't working

my mom got me a spotify gift card a month ago however when i typed in the reedem code it says my code is invaild. why is this happening? do i need a new gift card?

Newbie

my mom got me a spotify gift card a month ago however when i typed in the reedem code it says my code is invaild. why is this happening? do i need a new gift card?

Noah

Community Legend

1276 Views

5 replies

0 likes

  • 1276 Views
  • 5 replies
  • 0 likes

Family Premium

My sister canceled her Spotify Premium account using Itunes. It expires on 08/08/2018. Does she need to wait for that to expire to upgrade to my family premium account? She is getting the I think its the 600 - Oops there is a problem with the informa...

Newbie

My sister canceled her Spotify Premium account using Itunes.  It expires on 08/08/2018.  Does she need to wait for that to expire to upgrade to my family premium account?  She is getti...

Billy-J

Spotify Star

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allowing customers to have three months of £3.99 payments.

When you first start off your spotifiy obsession with your free account you see an ad about a 30 day trail to try premium. During that trail you see another ad talking about having 3 months of £3.99 before you start to pay £9.99. However, recently I ...

Casual Listener

When you first start off your spotifiy obsession with your free account you see an ad about a 30 day trail to try premium. During that trail you see another ad talking about having 3 months of £3.99 ...

SergioDavid

Roadie

1865 Views

1 replies

0 likes

All Platforms
Subscription
  • 1865 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment with Credit Card Failed

PlanFree/PremiumCountry TurkeyDevicePCOperating SystemWindows 10 I renew my credit card which I use for Sporify Premium suscription. I've got message which say spotify could not renew my account. So, I tried to renew my payment informations with my n...

Newbie

Plan Free/Premium Country  Turkey Device PC Operating System Windows 10   I renew my credit card which I use for Sporify Premium suscription.  I've got message which say spoti...

SergioDavid

Roadie

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

What happend when i unsubscribe premium acces

PlanFree/PremiumCountry FranceDevicePC HP Pro & Nokia/Microsoft LumiaOperating SystemWindows 10 My Question or IssueSpotify offer me a 60 day free trial for my birthday, i have read the offer conditions and i have a question.What append for the cache...

Casual Listener

Plan Free/Premium Country  France Device PC HP Pro & Nokia/Microsoft Lumia Operating System Windows 10   My Question or Issue Spotify offer me a 60 day free trial for my birth...

baalserv

Casual Listener

417 Views

2 replies

0 likes

  • 417 Views
  • 2 replies
  • 0 likes

auto subscriptions with paypal continue failed every month

Plan：PremiumCountry：TaiwanDevice：My Question or Issue： I use paypal as my payment method with auto renew. And recently I continue receive that spotify failed to auto renew, but I manaully update the payment method with paypal again, and All is workin...

Newbie

Plan：Premium Country：Taiwan Device： My Question or Issue： I use paypal as my payment method with auto renew. And recently I continue receive that spotify failed to auto renew, but I manaully ...

Billy-J

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Trying to change my account from a Premium (with Fido) to a Premium Family plan

PlanPremiumCountryCanadaDeviceDesktop/Galaxy S7 My Question or Issue Hi! I signed up for Spotify through Fido, I had the Premium plan. My family wants me to get the Premium Family plan. However, when I try and switch on my Spotify profile, it tells m...

Newbie

  Plan Premium Country Canada Device Desktop/Galaxy S7   My Question or Issue  Hi! I signed up for Spotify through Fido, I had the Premium plan. My family wants me to get the ...

Billy-J

Spotify Star

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Subscription gone

PlanFree/PremiumCountry NetherlandsDeviceAsus Zenfone 3 and PC (Windows 7)Operating SystemWindows and Android My Question or Issue I just lost my premium subscription, I paid on the 19th.

Music Fan

Plan Free/Premium Country  Netherlands Device Asus Zenfone 3 and PC (Windows 7) Operating System Windows and Android   My Question or Issue  I just lost my premium subscripti...

Billy-J

Spotify Star

976 Views

9 replies

0 likes

  • 976 Views
  • 9 replies
  • 0 likes

Premium on Devices

PlanFree/Premium My Question or Issue I registered on premium last month. However, the app wont open this morning on my phone, so, I re installed it. Then, I log in through the email and password that I use to avail premium. But, it says that I am cu...

Newbie

Plan Free/Premium   My Question or Issue  I registered on premium last month. However, the app wont open this morning on my phone, so, I re installed it. Then, I log in through the emai...

Keanu_C

Community Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Premium Student not taking info

PlanStudnt PremiumCountryUSA Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Even after changing my email to my student one, I keep receiving the following: "Unfortunately, we couldn't confirm that you're a student...

Newbie

Plan Studnt Premium Country USA  Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Even after changing my email to my studen...

Keanu_C

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

New credit card

PlanPremium (Family)CountrySweden Device Operating System My Question or Issue: I had to bar my credit card today due to fraud attempt. Unfortunately at the exact time when the monthly payment was due (July 28) Now, I will not get a new card until en...

Casual Listener

Plan Premium (Family) Country Sweden   Device   Operating System     My Question or Issue: I had to bar  my credit card today due to fraud attempt. Unfortunately at...

Loxer

Community Legend

1114 Views

1 replies

0 likes

Credit card payment
update payment details
  • 1114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ha

Hola. Somos tres en casa y me he abierto el plan familiar. Lo cual hemos disfrutado 3 meses hasta ahora. Que han cancelado a todos las suscripción. Pero de igual manera pago por un plan que no me das ni a mi. Alguien Podría ayudar a resolver este pro...

Newbie

Hola. Somos tres en casa y me he abierto el plan familiar. Lo cual hemos disfrutado 3 meses hasta ahora. Que han cancelado a todos las suscripción. Pero de igual manera pago por un plan que no me das...

SergioDavid

Roadie

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

I started a new spotify acc, why won’t it let me play anything?

spotify isn’t letting me play anything unless i get a premium acc.PlanFree My Question or IssueI recently started a new account, and i added some playlists. the problem is that i absolutely cannot play anything as it says that i need a premium subscr...

Newbie

spotify isn’t letting me play anything unless i get a premium acc. Plan Free   My Question or Issue I recently started a new account, and i added some playlists. the problem is that i absol...

Noah

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

7 Day free trial

Just a few days ago, I saw the 7 day free trial offer on my premium tab. But now it's gone and only shows the 30day one.I've never activated anything so this should be my first time. how can i access the 7 day trial?

Casual Listener

Just a few days ago, I saw the 7 day free trial offer on my premium tab. But now it's gone and only shows the 30day one.I've never activated anything so this should be my first time. how can i access...

Billy-J

Spotify Star

2454 Views

4 replies

0 likes

  • 2454 Views
  • 4 replies
  • 0 likes

Don’t play again button missing with premium.

I tried out Spotify and I loved that it gave me the option to not play a song on a playlist again If I don’t like it. When I upgraded to premium that option disappeared. I saw where a few people had this problem but didn’t see any resolution. Has any...

Casual Listener

I tried out Spotify and I loved that it gave me the option to not play a song on a playlist again If I don’t like it. When I upgraded to premium that option disappeared. I saw where a few people had ...

Billy-J

Spotify Star

5397 Views

3 replies

9 likes

  • 5397 Views
  • 3 replies
  • 9 likes

Spotify Premium Family

Hey! So I've just signed up, two days ago, to a Spotify Premium Family account and I am the only one who hasn't received an invite in mail e-mail account.It has been re-sent many times, my password to spotify has been reset (yep, I got THAT email) an...

Newbie

Hey! So I've just signed up, two days ago, to a Spotify Premium Family account and I am the only one who hasn't received an invite in mail e-mail account. It has been re-sent many times, my password...

Bittencourt

Spotify Star

525 Views

2 replies

0 likes

  • 525 Views
  • 2 replies
  • 0 likes

"Payment failed. Try again, or use a different payment method. "

PlanFreeCountryNew ZealandDeviceS5Operating SystemWindows 10 My Question or IssueContinually getting this message after trying to subscribe to a 30 day trial via a Visa payment. Ive tried all the help steps with no success and cannot use any other pa...

Newbie

Plan Free Country New Zealand Device S5 Operating System Windows 10   My Question or Issue Continually getting this message after trying to subscribe to a 30 day trial via a Visa payme...

Billy-J

Spotify Star

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes

60 trial

PlanPremiumCountry Device(Samsung Galaxy s8Operating System(Android Oreo My Question or Issue I signed up for a 60-day trial but my account is showing that it's only 30 days. Can we get this corrected?

Casual Listener

Plan Premium Country   Device (Samsung Galaxy s8 Operating System (Android Oreo   My Question or Issue  I signed up for a 60-day trial but my account is showing that it'...

Billy-J

Spotify Star

650 Views

4 replies

0 likes

  • 650 Views
  • 4 replies
  • 0 likes

Change from Premium Family to own Premium-Account

PlanPremium FamilyCountry GermanyDeviceiPhone 8Operating System My Question or Issue Im member of a Prtemium-Family Account (I was invited by my partner) and want to establish my own Premium Account. For that I have the following questions: How can I...

Newbie

Plan Premium Family Country  Germany Device iPhone 8 Operating System     My Question or Issue  Im member of a Prtemium-Family Account (I was invited by my partner) and ...

Loxer

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Hulu can't authorize my account

When I reactivated my account at the begging of the year I waited too long and it told me I would have to wait a month to Activate Hulu. So I waited and my account was finally in the loop of the student discount. I logged onto my Spotify account and ...

Newbie

When I reactivated my account at the begging of the year I waited too long and it told me I would have to wait a month to Activate Hulu. So I waited and my account was finally in the loop of the stud...

CryticalAce

Spotify Star

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes