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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10068 Views
  • 23 replies
  • 2 likes
  • 10068 Views
  • 23 replies
  • 2 likes

Paguei boleto,mas não liberaram o premium

Fiz o pagamento da fatura e nao ativaram meu prêmio por favor verifiquem isso!

  • Newbie
  • Fiz o pagamento da fatura e nao ativaram meu prêmio por favor verifiquem isso!
  • Bittencourt
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Problème lors du payement

Bonjour, voila j'étais abonner à spotify prémium pendant deux mois grace à l'offre "1 mois gratuit". Hier midi, mon abonnement prémium s'est arreter car je n'avais pas reaprovionner mon abonnement, donc hier soir je décide de repayer un abonnement pr...

  • Casual Listener
  • Bonjour, voila j'étais abonner à spotify prémium pendant deux mois grace à l'offre "1 mois gratuit". Hier midi, mon abonnement prémium s'est arreter car je n'avais pas reaprovionner mon abonnement, d...
  • Petite1
  • Casual Listener
  • 4290 Views
  • 4 replies
  • 1 likes
  • 4290 Views
  • 4 replies
  • 1 likes

Superuser Contribution Charged monthly fee

I am currently Spotify Free. Why Spotify charged me a monthly fee? How can I cancel or stop charge?

  • Newbie
  • I am currently Spotify Free. Why Spotify charged me a monthly fee? How can I cancel or stop charge?
  • Melody
  • Spotify
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Said I didn't pay when I did

I paid last April 23. I was out of town having the time of my life in an island with no reception. And now I'm here receiving all these messages saying I failed to keep my payment. It's only May 7. It hasn't been a month. C'mon!Please help me. I don'...

  • Newbie
  • I paid last April 23. I was out of town having the time of my life in an island with no reception. And now I'm here receiving all these messages saying I failed to keep my payment. It's only May 7. I...
  • Melody
  • Spotify
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to subscribe premium

When I subscribe the premium after that I got the message you have successfully subscribe and then i got message your subsricption has been terminated.Please help fix it.

  • Visitor
  • When I subscribe the premium after that I got the message you have successfully subscribe and then i got message your subsricption has been terminated.Please help fix it.
  • Melody
  • Spotify
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

I didn't get my PREMIUM!

This is what happened today.Just this morning I paid a subscription for one week worth 50 php but I didnt get my premium spotify. And just this evening I paid again a 50 php for a one week subscription and still I didnt get my PREMIUM! T_T

  • Casual Listener
  • This is what happened today. Just this morning I paid a subscription for one week worth 50 php but I didnt get my premium spotify. And just this evening I paid again a 50 php for a one week subscrip...
  • Kim_Angelo
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Spotify promotion

I saw the ad for Hulu and spotify for 99 cents. I’m wondering if this will create a new Hulu account because I already have one. Or if this is a new account promo only type thing.

  • Newbie
  • I saw the ad for Hulu and spotify for 99 cents. I’m wondering if this will create a new Hulu account because I already have one. Or if this is a new account promo only type thing.
  • Melody
  • Spotify
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for wrong Category premium

I made payment for the student version of premium but my paper declined. Then i bought the normal premium version. But the money i paid for the student Version didn't paid back. How do i get it back?

  • Newbie
  • I made payment for the student version of premium but my paper declined. Then i bought the normal premium version. But the money i paid for the student Version didn't paid back. How do i get it back?
  • Melody
  • Spotify
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Premium üyelik sorunu

Ben öğrenci premiumdan yararlanmak için para yatırdım parayı çekti fakat premium üyeliğim gelmedi ?? YARDIM- HELP

  • Newbie
  • Ben öğrenci premiumdan yararlanmak için para yatırdım parayı çekti fakat premium üyeliğim gelmedi ?? YARDIM- HELP
  • Shanziman_tr
  • Newbie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spptify universitarios

Se realizó un cargo a mi tarjeta por la verificación SheerID y aún cuando la compra del descuento fue exitosa, continúo recibiendo una alerta porque mi pago mensual no pasó, ¿Qué sucede con el primer cargo realizado? Esto ocurrió el día de ayer al me...

  • Regular
  • Se realizó un cargo a mi tarjeta por la verificación SheerID y aún cuando la compra del descuento fue exitosa, continúo recibiendo una alerta porque mi pago mensual no pasó, ¿Qué sucede con el primer...
  • Melody
  • Spotify
  • 484 Views
  • 7 replies
  • 0 likes
  • 484 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium through Oxxo in Mexico

Hi, Paid yesterday through the Oxxo for 6 months premium account and account status has not been yet updsted! Need an answer

  • Casual Listener
  • Hi,   Paid yesterday through the Oxxo for 6 months premium account and account status has not been yet updsted!   Need an answer
  • Melody
  • Spotify
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

Solved!! free trial

hello, i'm trying to sign up for the free trial but i cant... why? 

  • Newbie
  • hello, i'm trying to sign up for the free trial but i cant... why? 
  • bjja123
  • Composer
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Subscription

Had Premium subscription, pay for Premium, lost password,changed password, lost Premium subscription and playlists and now have free subscription. WHY? When I pay for subscrption

  • Newbie
  • Had Premium subscription, pay for Premium, lost password,changed password, lost Premium subscription and playlists and now have free subscription. WHY? When I pay for subscrption
  • Luke
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Can't get premium

Hello. Sorry for my English, i Hope you Will understand. I had account connected with Facebook and i had premium, but i decide to not have connected with Fb. I had second account so i wanted to pay for premium there, ans there was 30 days offer and t...

  • Newbie
  • Hello. Sorry for my English, i Hope you Will understand.  I had account connected with Facebook and i had premium, but i decide to not have connected with Fb. I had second account so i wanted t...
  • Luke
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

I bought Hulu with Spotify in Canada

By mistake signed up for Hulu. Cancelled my subscription, not finding a way to get money back.

  • Newbie
  • By mistake signed up for Hulu. Cancelled my subscription, not finding a way to get money back. 
  • Keanu_C
  • Community Legend
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Forgotten Details: Locked Account, Old Email!

Guys I really hope someone can help. I have Spotify premium, that O2 (mobile provider) add to my phone bill. My recent iPhone upgrade locked me out of Spotify, and I can’t log back in. I have no idea of the details, (as it’s been an age since I’ve lo...

  • Casual Listener
  • Guys I really hope someone can help. I have Spotify premium, that O2 (mobile provider) add to my phone bill. My recent iPhone upgrade locked me out of Spotify, and I can’t log back in. I have no idea...
  • Luke
  • Spotify Star
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

I was charged 32.77 why when its only 9.99

Plz help cause as far I know right now spotify is stealing money 

  • Newbie
  • Plz help cause as far I know right now spotify is stealing money 
  • bjja123
  • Composer
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Question About Premium and Offline Music

I searched for that but wasn't able to find a definitive answer. I know that when my subscription expires, I will not be able to keep listening to the songs offline. What I want to know is will they be deleted and will I have to download them again w...

  • Casual Listener
  • I searched for that but wasn't able to find a definitive answer. I know that when my subscription expires, I will not be able to keep listening to the songs offline. What I want to know is will they ...
  • lrdy1028
  • Casual Listener
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Superuser Contribution Essai 30 jours gratuit

Bonjour, hier je me suis abonné à Spotify. J'ai payé 8,99 euros. (Réduction psplus)Par contre je n'ai pas profité des 30 jours d'essai gratuit... (J'ai vu cette offre après coup)Je peux toujours bénéficier de cette offre?Cordialement

  • Newbie
  • Bonjour, hier je me suis abonné à Spotify. J'ai payé 8,99 euros. (Réduction psplus) Par contre je n'ai pas profité des 30 jours d'essai gratuit... (J'ai vu cette offre après coup) Je peux toujours ...
  • SergioDavid
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Domicilio Plan familiar

Hola, tengo una cuenta de spotify unida con Facebook e hice un plan familiar desde febrero. El problema es que se rechazó el método de pago, tardé en dar de alta el cambio a otra tarjeta y se dio de baja a mi familia de plan. Acabo de pagar con la nu...

  • Newbie
  • Hola, tengo una cuenta de spotify unida con Facebook e hice un plan familiar desde febrero. El problema es que se rechazó el método de pago, tardé en dar de alta el cambio a otra tarjeta y se dio de ...
  • SergioDavid
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes