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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1464 Views
  • 19 replies
  • 1 likes
  • 1464 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47406 Views
  • 20 replies
  • 3 likes
  • 47406 Views
  • 20 replies
  • 3 likes

Superuser Contribution Spotify premium. I signed up for the 90 day free Spotify which will and at the end of March.

I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill mother for the past three months. Is there anyway I can ...

  • Newbie
  •  I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill...
  • SergioDavid
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

How long until you get charged again after one failed transaction? 

  • Newbie
  • How long until you get charged again after one failed transaction? 
  • SergioDavid
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want stop prenium but I lose my account

I want stop prenium but I lose my account, how stop it?I don't have my mail or my pseudo. Thx

  • Newbie
  • I want stop prenium but I lose my account, how stop it? I don't have my mail or my pseudo.   Thx
  • SergioDavid
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regaining access to premium

Recently lost my phone and got a new one through the insurance.. activated today and trying to get into my spotify premium which I had subscribed to months ago.. of course I'm on spotify free and when entering my card info to I guess resubscribe?? It...

  • Newbie
  • Recently lost my phone and got a new one through the insurance.. activated today and trying to get into my spotify premium which I had subscribed to months ago.. of course I'm on spotify free and whe...
  • SergioDavid
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country and payment method

I recently moved to London from Portugal. I want to update my payment by apparently is not possible because it doesn't match my country in my profile, but I can't change my country. Any ideas? Thanks.

  • Newbie
  • I recently moved to London from Portugal. I want to update my payment by apparently is not possible because it doesn't match my country in my profile, but I can't change my country. Any ideas? &nbsp...
  • SergioDavid
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift Card

Hi, I was given a 10$ spotify premium gift card by a friend recently. When I wanted to use it I went to the spotify website and entered it under the gift card section. When I had fishined entering all of the information required I got an email saying...

  • Newbie
  • Hi, I was given a 10$ spotify premium gift card by a friend recently. When I wanted to use it I went to the spotify website and entered it under the gift card section. When I had fishined entering al...
  • SergioDavid
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

where has the standard payment option gone?

I wanted to renew my sbscription but the only options were student, which I am not, family, which I don't have a need for, or one year in full, which is far too expensive for me. Why can't I simply pay 9.99 like before?

  • Newbie
  • I wanted to renew my sbscription but the only options were student, which I am not, family, which I don't have a need for, or one year in full, which is far too expensive for me. Why can't I simply p...
  • Freeman31793
  • Newbie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rogers subscription not working

Hi My premium account is paid by Roges as part of my cell phone plan.My wife's Spotify premium is working but mine has dropped to Spotify Free. I have called Rogers and they say everything is fine on their end. What can I do to get my premiuim subscr...

  • Visitor
  • Hi  My premium account is paid by Roges as part of my cell phone plan. My wife's Spotify premium is working but mine has dropped to Spotify Free. I have called Rogers and they say everything i...
  • das0562
  • Newbie
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Solved!! *** Charged premium fee and I didn't fully complete the form

I filled out the Spotify premium for students and after I put In my billing details and went next to put In my school work. I just realised I didnt want to pay for it right now, or upgrade right now, so I exited off the website but yesterday you stil...

  • Casual Listener
  • I filled out the Spotify premium for students and after I put In my billing details and went next to put In my school work. I just realised I didnt want to pay for it right now, or upgrade right now,...
  • Broden
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Solved!! Cannot cancel 30 day trial

I have a Premium trial that ends in 3 days. I do not have a cancel option on the Account or Subscription page. It shows my payment method as PayPal but no way to change that or cancel the trial. It says: Your Premium plan will end on 3/26/18 and you ...

  • Casual Listener
  • I have a Premium trial that ends in 3 days. I do not have a cancel option on the Account or Subscription page.  It shows my payment method as PayPal but no way to change that or cancel the trial...
  • Luke
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Solved!! Can't get premium

Hello, I have a problem when I want to get premium in my country, Romania. When I try to activate the premium spotify and insert the card details, i get this message (attached file). I can pay with my debit card on other platforms.What can I do? Than...

  • Casual Listener
  • Hello,   I have a problem when I want to get premium in my country, Romania. When I try to activate the premium spotify and insert the card details, i get this message (attached file). I can p...
  • Luke
  • Spotify Star
  • 617 Views
  • 9 replies
  • 1 likes
  • 617 Views
  • 9 replies
  • 1 likes

Swapping from Apple's in-app payment system

I have been paying for premium through Apple and am about to swap phones to an android device. I know I can cancel the automatic renewal with Apple and then resubscribe directly through Spotify, but when I do will I be able to see the playlists and s...

  • Newbie
  • I have been paying for premium through Apple and am about to swap phones to an android device. I know I can cancel the automatic renewal with Apple and then resubscribe directly through Spotify, but ...
  • Luke
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

account pro renewal

Hi!i forgot to cancel the renewal of the account pro and I disactivated it too late.Can I just get a remboursement of the 9,95€?Thanks in advance.

  • Newbie
  • Hi! i forgot to cancel the renewal of the account pro and I disactivated it too late. Can I just get a remboursement of the 9,95€? Thanks in advance.
  • jsannn
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Changing the country and signing up for premium

So when I filled in my VISA card details for the Premium membership, the country was set to USA but I'm in Vietnam and now I can't change my country to Vietnam to listen to Vietnamese music. Please help!!!!!!!

  • Newbie
  • So when I filled in my VISA card details for the Premium membership, the country was set to USA but I'm in Vietnam and now I can't change my country to Vietnam to listen to Vietnamese music. Please h...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Double charged

I was purchaseing premium and went to see what I needed for the student version, and once I saw what id was required I backed out to purchase the regular 9.99 premium and on my bank statements I got charged the 9.99 and the 4.99 when I should only be...

  • Newbie
  • I was purchaseing premium and went to see what I needed for the student version, and once I saw what id was required I backed out to purchase the regular 9.99 premium and on my bank statements I got ...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Trials

Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day trial because I want to test it out to see if premiu...

  • Newbie
  • Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day t...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Trial
  • 244 Views
  • 1 replies
  • 0 likes

Charged but I don't have premium

I was trying to create a student account with the Spotify/Hulu subscription for $4.99. I logged into my account and went through all the steps and then it wouldn't let me. I checked my account and it said I didn't have premium but I checked my bank a...

  • Newbie
  • I was trying to create a student account with the Spotify/Hulu subscription for $4.99. I logged into my account and went through all the steps and then it wouldn't let me. I checked my account and it...
  • Maxim
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

I already have a student account but how do I connect it to my Hulu?

I already have a student account on spoitfy but how do I connect it to my Hulu account that exist at the same email? Thanks!

  • Newbie
  • I already have a student account on spoitfy but how do I connect it to my Hulu account that exist at the same email?   Thanks!
  • phan_times
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

I can't change my c.c. info??? Help

I am trying to change my c.c. info, but the only option I am given is PayPal. How can I fix this issue?

  • Casual Listener
  • I am trying to change my c.c. info, but the only option I am given is PayPal.  How can I fix this issue?
  • Macuna001
  • Casual Listener
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes