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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5992 Views
  • 23 replies
  • 2 likes
  • 5992 Views
  • 23 replies
  • 2 likes

Help (from Argentina)

Hola! Pague Spotify premium y el precio estaba en pesos (ARS), pero en el resumen de la tarjeta el descuento está hecho en dólares. Existe alguna forma de que el descuento se haga en pesos (ARS)?

  • Newbie
  • Hola! Pague Spotify premium y el precio estaba en pesos (ARS), pero en el resumen de la tarjeta el descuento está hecho en dólares. Existe alguna forma de que el descuento se haga en pesos (ARS)?
  • TheBrickSlayer
  • Roadie
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Spotify not connecting with premium

My hulu and premium spotify account are not connecting for the college student subscription right now. Every time after logging in through hulu via spotify to set it up, it tells me they are having trouble accessing my accounts when it comes to the p...

  • Newbie
  • My hulu and premium spotify account are not connecting for the college student subscription right now. Every time after logging in through hulu via spotify to set it up, it tells me they are having t...
  • cerveau
  • Newbie
  • 92423 Views
  • 45 replies
  • 20 likes
  • 92423 Views
  • 45 replies
  • 20 likes

Subscribe to premium but my account is still in free

i have just subscribe for student premium yet my account say's im free they deducted 65.00 pesos on the spot it register on my debit dated today that it has been paid out so where the f*ck is my premium subscribe? is spotify now a scammer for small a...

  • Newbie
  • i have just subscribe for student premium yet my account say's im free they deducted 65.00 pesos on the spot it register on my debit dated today that it has been paid out so where the f*ck is my prem...
  • 1277828412
  • Newbie
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot the email adress and password

hi i dont remember which email adress i might have used to sign up with spotify. i check all the emails. i couldn't find any email regarding this subscription. i have the credit card no. from what i have been getting charged. can somebody please prov...

  • Casual Listener
  • hi i dont remember which email adress i might have used to sign up with spotify. i check all the emails. i couldn't find any email regarding this subscription. i have the credit card no. from what i ...
  • Alfredo
  • Roadie
  • 819 Views
  • 3 replies
  • 0 likes
  • 819 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment issues with debit card

I've tried several times to pay for premium with my Santander Debit card, I know it works with online purchases because I've bought airline tickets many times before with this card, so that's not the issue.

  • Casual Listener
  • I've tried several times to pay for premium with my Santander Debit card, I know it works with online purchases because I've bought airline tickets many times before with this card, so that's not the...
  • digitalnoize
  • Newbie
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failure, prepaid visa

Everytime I try to enter payment for premium it won’t accept the card, saying payment failed. I have tried two different cards with the same results.

  • Newbie
  • Everytime I try to enter payment for premium it won’t accept the card, saying payment failed. I have tried two different cards with the same results.  
  • Alfredo
  • Roadie
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes

Solved!! Assinatura de universitário

Tentei solicitar a assinatura de universitário mas não tinha a documentação necessária para prosseguir então desisti, verifiquei que logo em seguida ocorreu duas cobranças na minha conta bacária cada uma no valor de R$ 8,50 e que minha conta ainda co...

  • Newbie
  • Tentei solicitar a assinatura de universitário mas não tinha a documentação necessária para prosseguir então desisti,  verifiquei que logo em seguida ocorreu duas cobranças na minha conta bacári...
  • Bittencourt
  • Spotify Star
  • 574 Views
  • 1 replies
  • 1 likes
  • 574 Views
  • 1 replies
  • 1 likes

Solved!! Free Trial what happens when it's over?

Hello Spotify,People may have asked you the same question, but I need a full understandment. I've just downloaded the Spotify app on my iPod and I got the 48 hour free trial plan. Now, what would exactly happen once the free trial is over? Will I sti...

  • Newbie
  • Hello Spotify, People may have asked you the same question, but I need a full understandment. I've just downloaded the Spotify app on my iPod and I got the 48 hour free trial plan. Now, what would e...
  • osornios
  • Spotify Star
  • 271422 Views
  • 152 replies
  • 7 likes
  • 271422 Views
  • 152 replies
  • 7 likes

Premium gone

Hi, i got this little problem, like 2 years ago i changed of phone company, and as a gift they send me an SMS with a link to their official page to get Spotify or Netflix premium as long as i stay with them, today i just entered spotify from my mobil...

  • Newbie
  • Hi, i got this little problem, like 2 years ago i changed of phone company, and as a gift they send me an SMS with a link to their official page to get Spotify or Netflix premium as long as i stay wi...
  • Bethany_Dawn
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Trouble cancelling subscription

I have premium Spotify, changed my Apple if and username and now can’t cancel my Spotify as when I log in using my new i.d it says I’m on a free Spotify but I am not as gettin charged £9.99 pm. Been trying to sort this for ages now and getting no whe...

  • Newbie
  • I have premium Spotify, changed my Apple if and username and now can’t cancel my Spotify as when I log in using my new i.d it says I’m on a free Spotify but I am not as gettin charged £9.99 pm. Been ...
  • Bethany_Dawn
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Payment

I have had the student account for a year now and without warning the price changed back to $10.54 without my knowledge. I have updated my account and have changed it back to a student account. I want the $10.54 put back into my account for this mont...

  • Newbie
  • I have had the student account for a year now and without warning the price changed back to $10.54 without my knowledge. I have updated my account and have changed it back to a student account. I wan...
  • Noah
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Premium Problem Card

I bought a Spotify Premium Card of 1 month, I realized the steps and when I am without internet listening a song it gets cut at the 10 seconds.I notice that the ads are not appearing.So what do I have to do?

  • Newbie
  • I bought a Spotify Premium Card of 1 month, I realized the steps and when I am without internet listening a song it gets cut at the 10 seconds. I notice that the ads are not appearing. So what do I...
  • Bethany_Dawn
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Help please

I want to start my free trial and it keeps saying that my credit card number isn't valid.I always buy online and I never had this problem.

  • Newbie
  • I want to start my free trial and it keeps saying that my credit card number isn't valid.I always buy online and I never had this problem.
  • Bethany_Dawn
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

mi contrato esta en soles pero al pagar me cobran en dólares

al momento de aceptar el contrato de spotify familiar me informan que el pago es 28.90 soles mensuales pero a la hora de la facturación de mi trajeta de credito el cobro me lo realizan en dolares, necesito saber quien es el responsable por ese tipo d...

  • Visitor
  • al momento de aceptar el contrato de spotify familiar me informan que el pago es 28.90 soles mensuales pero a la hora de la facturación de mi trajeta de credito el cobro me lo realizan en dolares, ne...
  • iMkup
  • Casual Listener
  • 412 Views
  • 1 replies
  • 1 likes
  • 412 Views
  • 1 replies
  • 1 likes

Paguei

Paguei o boleto á 3 dias e ainda não liberou o Premium. 

  • Newbie
  • Paguei o boleto á 3 dias e ainda não liberou o Premium. 
  • Bittencourt
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Personalised Playlist

Very new to Spotify. first 2 days i was getting new playlist eacg day then i went to premium didnt get a daily playlist on third day and since i went to premium i dont have dont want to listen this song again anyone knows anything about this?< Modera...

  • Newbie
  • Very new to Spotify. first 2 days i was getting new playlist eacg day then i went to premium didnt get a daily playlist on third day and since i went to premium i dont have dont want to listen this s...
  • Noah
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

payment happened but no premium account

I noticed that the fist tim after free account 9,90 Euro was deducted, but I have no premium account.... what shall I do?Who can help me. Karen

  • Casual Listener
  • I noticed that the fist tim after free account 9,90 Euro was deducted, but I have no premium account.... what shall I do? Who can help me.   Karen    
  • fliTOB69
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Superuser Contribution They charged me twice yet I still have Free Spotify !!

Why was I charged twice and I still haven’t recieved a receipt of that transaction. I’m still waiting for my account to be premium.

  • Newbie
  • Why was I charged twice and I still haven’t recieved a receipt of that transaction. I’m still waiting for my account to be premium. 
  • edgarbueno
  • Casual Listener
  • 322 Views
  • 3 replies
  • 1 likes
  • 322 Views
  • 3 replies
  • 1 likes

Can't cancel my premium abonnement

Hello.I want to cancel my premium account and switch back to the free version.But everytime I click on the button it just said that there's an error and that I should try again (which I did a couple of times). I also tried to unsubscribe using my iPh...

  • Newbie
  • Hello. I want to cancel my premium account and switch back to the free version. But everytime I click on the button it just said that there's an error and that I should try again (which I did a cou...
  • Bethany_Dawn
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Wrong data in a gift

I wrote wrong e-mail in a gift and I send a gift. How can I recover a gift/money? :CCC

  • Newbie
  • I wrote wrong e-mail in a gift and I send a gift. How can I recover a gift/money? :CCC
  • Bethany_Dawn
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes