Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
So i just got premium and i logged out of my account and realised that i dont even know anything of my account. So i went to paypal and removed my card. Does that stop the payments?
Hello, I received an invitation email for Spotify family yesterday. However when I click on accept the invitation nothing is displayed and I can not benefit from it. How can solve this problem? Thanks a lot!
I cant log in an it is not recognising my email.I am getting charged monthly for premium.Is there any way of linking my financial details to my log on. Thanks
Hola Mi plan actual es premium y quiero acmbiar a familiar, sólo que la renovación me la cargaron apenas hace un par de días quiero saber si cambio ahora me aplicarán el cargo por los 2 planes o me harán el únicamente el cargo por la diferencia
I do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in.Any ideas what i can do?
I subscribed to Spotify Premium on august 8th, and then again on September I kept the premium account. But then I cancelled my subscription, and I'm now on Spotify free (and I want to stay on free version). But on October 30th I've been charged for n...
It did not proceed on the premium promo but it took charges
Me cobraron 3 veces el cervicio y no me han dado el cervicio, ¿cómo puedo hacer para aclarar ese asunto y mínimo para recuperar mi dinero? ¿O para q me den el cervicio que ya me cobraron?
Ist es möglich Spotify Premium von der Kreditkarte eines Elternteils abbuchen zu lassen wenn man selbst Student ist und den Studentenrabatt nutzt?
Hej! Jag har sagt upp mitt mobilabonnemang hos Halebop, där jag också hade mitt spotifyabonnemang. Uppsägningstiden är en månad. Hur gör jag för att behålla mitt spotifykonto och börja betala direkt till spotify? /Lisa
Llevo mas de un mes intentado pagar y su sistema no me lo permite, he echo otras compras con mi tarjetay nunca he tenido problemas, en cambio con ustedes es siempre lo mismo.
Bonjour, je me suis abonnée à Spotify premium sur mon iPhone 6. Je n avais pas fait de sauvegarde et j ai perdu mon téléphone. Du coup j aimerais me reconnecter à mon compte et avoir ma playlist depuis mon nouvel iPhone 7 mais je n y arrive pas.. qqn...
Hi, I updated my card details and payed trough ITunes for my subscription but it doesn't "transfer" to Spotify. When I log in to Spotify it says that I have to upgrade to premium. Please advise.
Dear Sir/MadamI am using Spotify through the Sonos app and therefore I have a premium account.However, the premium account is not recognized in the Spotify app and there it says that I still have a free account.Could you please help me?
Hi guyz :), before couple of weeks I decided to move back to my country (SVK) for a while (3-5 months), Europe finally abolished mobile phone roaming charges, so I wanna keep my old dutch number. Now there is a problem, how to do it and how should I ...
Hello!I've moved to a different country and unfortunately, I can't change my location. When I try to add different payment method, I put in my new bank card details and it says that this card was issued in different this payment method will not be ac...
Hello,I have been trying to upgrade to Spotify family for a few days but I always get this message (attached file): "an error has occured". Can you help me plz?Thanks.
So I just noticed yesterday that I don't have premium anymore. Looked in my PayPal, no recent payments. So I tried to just resubscribe but the only offers I get are spotify family, student and yearly payment. I just want the 9.99€ monthly subscriptio...
Hi, I took a one month trial for a premium single user but I’ve been charged? I taught I was adding my credit card for the future months.
I filled out the form from the support page but was sent here. I was charged for premium when I never wanted it. It’s a huge inconvenience and I am extremely aggravated. The customer support is awful.