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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4093 Views
  • 23 replies
  • 2 likes
  • 4093 Views
  • 23 replies
  • 2 likes

1 month Free Trial

Hello Why did I already get charged 1 month (CAD 9.99) of my Premium plan, if I didn't even get my free 1 month Trial?

  • Casual Listener
  • Hello   Why did I already get charged 1 month (CAD 9.99) of my Premium plan, if I didn't even get my free 1 month Trial?
  • LSanfins
  • Casual Listener
  • 3098 Views
  • 4 replies
  • 0 likes
  • 3098 Views
  • 4 replies
  • 0 likes

Solved!! If Spotify is now free, why am I being charged £9.99

I have just checked my PayPal account and have noticed £9.99 has been taken by Spotify. I have not been charged for the past couple of months and I assumed this was because Spotify is now free? I was informed of this by an ad on my laptop on Spotify....

  • Newbie
  • I have just checked my PayPal account and have noticed £9.99 has been taken by Spotify. I have not been charged for the past couple of months and I assumed this was because Spotify is now free? I was...
  • user-removed
  • Not applicable
  • 43221 Views
  • 61 replies
  • 1 likes
  • 43221 Views
  • 61 replies
  • 1 likes

Family subscription in Spain

Hi, I cannot find any info on the family subscription in Spain (where I live). Could someone point me in the right direction?

  • Regular
  • Hi,   I cannot find any info on the family subscription in Spain (where I live). Could someone point me in the right direction?
  • Moddin
  • Roadie
  • 1091 Views
  • 2 replies
  • 0 likes
  • 1091 Views
  • 2 replies
  • 0 likes

Giftcard cashing during premium subscription

I just registered a 10 euro gift card while already having an active premium account. Will the giftcard just cover my next monthly bill for my subscription?

  • Casual Listener
  • I just registered a 10 euro gift card while already having an active premium account. Will the giftcard just cover my next monthly bill for my subscription?
  • Willem11
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Paying with a credit card from another country

HII have a premium accountbut I had to cancel the credit card I use to pay it And I am trying to put the information of another card and they are not allowing meMy acc from apple is from Brasilbut I move to Panama. and the credit card I am trying to ...

  • Newbie
  • HI I have a premium account but I had to cancel the credit card I use to pay it  And I am trying to put the information of another card and they are not allowing me My acc from apple is...
  • ErickRGuetta
  • Community Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Premium doesnt works

I already pay for premium but it doesn't works. What should i do?:((

  • Newbie
  • I already pay for premium but it doesn't works. What should i do?:((
  • Robert_W
  • Community Legend
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Discount Family Subscriptions!

I check my bank account you guys charge me for a month of spotify and now I cannot get on the app please help

  • Visitor
  • I check my bank account you guys charge me for a month of spotify and now I cannot get on the app please help
  • Robert_W
  • Community Legend
  • 173 Views
  • 3 replies
  • 0 likes
  • 173 Views
  • 3 replies
  • 0 likes

Me cobraron el doble esta mensualidad

Tengo la suscripción de 99 al mes y el la tarde me descontaron dos veces 99 pesos osea 188 pesos, porque?

  • Newbie
  • Tengo la suscripción de 99 al mes y el la tarde me descontaron dos veces 99 pesos osea 188 pesos, porque?
  • vansnessy
  • Newbie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Help

I have cancelled my son's subscription but am still being charged. 

  • Newbie
  • I have cancelled my son's subscription but am still being charged. 
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fraudulent Charges from Spotify $119.88

I pay $9.99 per month for premium. Yesterday I discovered a random charge on my bank statment for $119.88 and it was debited on a different day then my normal $9.99. I did live chat with a spotify employee and they found a random email address attach...

  • Casual Listener
  • I pay $9.99 per month for premium. Yesterday I discovered a random charge on my bank statment for $119.88 and it was debited on a different day then my normal $9.99. I did live chat with a spotify em...
  • Jack
  • Roadie
  • 1893 Views
  • 1 replies
  • 5 likes
  • 1893 Views
  • 1 replies
  • 5 likes

Add support for Google ChromeCast

I am a college student and I was going to use a gift card for my payments instead of a credit or debit card. How do I do that?

  • Newbie
  • I am a college student and I was going to use a gift card for my payments instead of a credit or debit card. How do I do that?
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Pago con tarjeta débito en Colombia

Pagué con tarjeta débito de Bancolombia a través del botón de pagos PSE y el dinero se descontó de mi cuenta pero aún no se ha activado. ¿Cuánto tiempo tarda en activar la cuenta o es automático?

  • Newbie
  • Pagué con tarjeta débito de Bancolombia a través del botón de pagos PSE y el dinero se descontó de mi cuenta pero aún no se ha activado. ¿Cuánto tiempo tarda en activar la cuenta o es automático?
  • angelacriollo
  • Newbie
  • 1607 Views
  • 1 replies
  • 0 likes
  • 1607 Views
  • 1 replies
  • 0 likes

Doble facturacion

Bueno, resulta que es el tercer mes que me llega doble facturacion de mi subscripcion familiar, y no tengo ni donde hablar con spotify para saber que esta pasando, y el por que tengo esta doble facturacion ya al cuarto mes seguido , y queria saber si...

  • Newbie
  • Bueno, resulta que es el tercer mes que me llega doble facturacion de mi subscripcion familiar, y no tengo ni donde hablar con spotify para saber que esta pasando, y el por que tengo esta doble factu...
  • alejandroros
  • Newbie
  • 361 Views
  • 2 replies
  • 2 likes
  • 361 Views
  • 2 replies
  • 2 likes

Solved!! High School Senior that just accepted college offer

Hi all, quick question. I wanted to know if I can sign up for the student premium plan yet. I am currently a high school senior but I have accepted one of my college offers by this point (meaning I will be attending there in the fall). If I have an e...

  • Casual Listener
  • Hi all, quick question. I wanted to know if I can sign up for the student premium plan yet. I am currently a high school senior but I have accepted one of my college offers by this point (meaning I w...
  • CrypticZero
  • Casual Listener
  • 1401 Views
  • 2 replies
  • 0 likes
  • 1401 Views
  • 2 replies
  • 0 likes

Payment issue

by mistake I payed for my Premium on my old account not on my account I am using now. I got charged but charged for the wrong account. Anyone know what I can do or who I can contact so I can get a refund.

  • Newbie
  • by mistake I payed for my Premium on my old account not on my account I am using now. I got charged but charged for the wrong account. Anyone know what I can do or who I can contact so I can get...
  • Bethany_Dawn
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Please contact me.

As shown in the attachment My Credit Card has been charged $14.99 per month since July or Aug of 2017, for a Premium membership. I have been unable to access Spotify, however my husband has. He tried to help me fix it the other night and said he coul...

  • Visitor
  • As shown in the attachment My Credit Card has been charged $14.99 per month since July or Aug of 2017, for a Premium membership. I have been unable to access Spotify, however my husband has. He tried...
  • user-removed
  • Not applicable
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Claim 60 day premium trial

Hi there,I can't seem to find where to claim the 60 day free premium trial. There is only the option to claim 30 day free premium trial.Thanks!

  • Newbie
  • Hi there, I can't seem to find where to claim the 60 day free premium trial. There is only the option to claim 30 day free premium trial. Thanks!
  • Hubo
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payments

I got charged 4.99 for the student/Hulu discount to have premium but I’m not enrolled in college until the fall of 2018 but they still charged me. I need this 4.99 off my account.

  • Newbie
  • I got charged 4.99 for the student/Hulu discount to have premium but I’m not enrolled in college until the fall of 2018 but they still charged me. I need this 4.99 off my account. 
  • JuanSebastian
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

One time payment

How do i pay onetime for family? I dont want to be charge every month. 

  • Newbie
  • How do i pay onetime for family? I dont want to be charge every month. 
  • philippecharett
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes