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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13304 Views
  • 26 replies
  • 2 likes
  • 13304 Views
  • 26 replies
  • 2 likes

Premium missing

Spotify Usernamegqwg42c9efuzjsyaq4r2sdha4PlanFree/PremiumCountry Device(iPhone 6, PC)Operating System(iOS 11, Windows 10) My Question or Issuehi, i got an offer on twitter for discounted price for 3 month premium. i create account by email. and after...

  • Visitor
  • Spotify Username gqwg42c9efuzjsyaq4r2sdha4 Plan Free/Premium Country   Device (iPhone 6, PC) Operating System (iOS 11, Windows 10)   My Question or Issue hi, i got an offer on t...
  • user-removed
  • Not applicable
  • 547 Views
  • 3 replies
  • 0 likes
  • 547 Views
  • 3 replies
  • 0 likes

Superuser Contribution My family invite goes under a different name

Hello, I've recently upgraded to Family and sent an invite.My invitation goes under someone else's name.No idea whats happening. And also doesnt accept the address.Can you please help?xx

  • Visitor
  • Hello,   I've recently upgraded to Family and sent an invite. My invitation goes under someone else's name. No idea whats happening. And also doesnt accept the address. Can you please help?...
  • gwv83jj6-_dsh
  • Newbie
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium famille a l'annee 119$ ? Pouquoi compte dit 9.99$

Mon compte de banque dit que le paiement de 119$ pour la semaine est payé mais le compte spotify dit que je ne suis pas sûr Premium famille et que 9.99 $ sera à payer le mois prochain. Je veux le forfait famille.

  • Newbie
  • Mon compte de banque dit que le paiement de 119$ pour la semaine est payé mais le compte spotify dit que je ne suis pas sûr Premium famille et que 9.99 $ sera à payer le mois prochain. Je veux le for...
  • SergioDavid
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution imposibilidad de realizar pagos

buenas a todos! hace un mes tuve un inconveniente con mi tarjeta suscripta a spotify, poor lo que, obviamente, me dieron de baja la suscripcion a PREMIUM. Cuando me di cuenta, intente hacer el pago con una tarjeta alternativa, que incluso esta a nomb...

  • Newbie
  • buenas a todos! hace un mes tuve un inconveniente con mi tarjeta suscripta a spotify, poor lo que, obviamente, me dieron de baja la suscripcion a PREMIUM. Cuando me di cuenta, intente hacer el pago c...
  • SergioDavid
  • Roadie
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visa Prepaid cards

You guys should definitely reconsider allowing people with prepaid cards to get a subscription, i am trying to buy premium but you guys do not accept prepaid cards, if you guys do accept them, I will buy 2 months subscription

  • Newbie
  • You guys should definitely reconsider allowing people with prepaid cards to get a subscription, i am trying to buy premium but you guys do not accept prepaid cards, if you guys do accept them, I will...
  • SergioDavid
  • Roadie
  • 493 Views
  • 1 replies
  • 0 likes
  • prepaid card
    Visa Prepaid
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account issues

Hi, i enabled my premium account a couple days back but i got a message that i need to pay for my premium account again. i am a student in US who is traveling international at the moment and had enable free 1 month premium. what should i do?

  • Newbie
  • Hi,  i enabled my premium account a couple days back but i got a message that i need to pay for my premium account again.   i am a student in US who is traveling international at the mom...
  • SergioDavid
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution No verifique mi dirección del plan familiar

Hace unos días me llego de verificación de dirección del plan familiar pero no me di cuenta y entonces spotify me saco del grupo de mi esposo , y ahora no me deja verificar mi dirección ni unirme al plan familiar de mi esposo ayuda .

  • Newbie
  • Hace unos días me llego de verificación de dirección del plan familiar pero no me di cuenta y entonces spotify me saco del grupo de mi esposo , y ahora no me deja verificar mi dirección ni unirme al ...
  • SergioDavid
  • Roadie
  • 695 Views
  • 1 replies
  • 0 likes
  • Direccion
    Familiar
    plan
    verificar
  • 695 Views
  • 1 replies
  • 0 likes

Overcharged for student subscription for past year and a half.

Spotify UsernameMax RenoufPlanPremiumCountry UK My Question or Issue I have had student subscription for almost three years now and whilst the first year was fine and only paid the 4.99, I realised last week that I've been paying 9.99 for almost the ...

  • Regular
  •   Spotify Username Max Renouf Plan Premium Country  UK  My Question or Issue  I have had student subscription for almost three years now and whilst the first year was fine...
  • 8pu-_pr3w2yvy
  • Regular
  • 543 Views
  • 8 replies
  • 0 likes
  • 543 Views
  • 8 replies
  • 0 likes

Superuser Contribution el soporte no me contesta

Buenas noches quisiera saber como puedo hacer para inscribirme en la oferta premium 3 meses por 900 es mi primera vez que descargo la aplicación, pero al introducir él numero de tarjeta para la suscripción me dice que ya me había inscrito antes y es ...

  • Visitor
  • Buenas noches quisiera saber como puedo hacer para inscribirme en la oferta premium 3 meses por 900 es mi primera vez que descargo la aplicación, pero al introducir él numero de tarjeta para la suscr...
  • SergioDavid
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento premium con Paypal

Sono giorni che cerco di aderire all'offerta per l'abbonamento premiuma 3,99 euro. Tutti i tentativi che faccio per pagare con Paypal falliscono e vengo rimandato indietro alla pagina di sottoscrizione dell'offerta. Ho già disabilitato i pagamenti au...

  • Newbie
  • Sono giorni che cerco di aderire all'offerta per l'abbonamento premiuma 3,99 euro. Tutti i tentativi che faccio per pagare con Paypal falliscono e vengo rimandato indietro alla pagina di sottoscrizio...
  • SergioDavid
  • Roadie
  • 752 Views
  • 1 replies
  • 0 likes
  • 752 Views
  • 1 replies
  • 0 likes

premium is not activated

Spotify Usernamepamdhckc86uo367vqmmu6b08aPlanFree/PremiumCountry My Question or Issue I have used the promotion that provides 0.99TL for the first 3 months and upgraded to the premium account. Accourding to my bank account, spotify charged me. Howeve...

  • Newbie
  • Spotify Username pamdhckc86uo367vqmmu6b08a Plan Free/Premium Country       My Question or Issue   I have used the promotion that provides 0.99TL for the first 3 mont...
  • user-removed
  • Not applicable
  • 259 Views
  • 2 replies
  • 3 likes
  • 259 Views
  • 2 replies
  • 3 likes

Family member can't join Familyplan

I've tried inviting my brother several times and followed the tips on spotifys homepage but nothing works... We live together and he got spotify premium. I've invited my cousin who also lives with me and we had no problems.

  • Casual Listener
  • I've tried inviting my brother several times and followed the tips on spotifys homepage but nothing works... We live together and he got spotify premium. I've invited my cousin who also lives with me...
  • Maxim
  • Spotify Star
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Subscribing to premium in a non listed country

Can anyone help me subscribe to premium here in uae? I’ve got it downloaded on my iPhone from my country and used premium free but had it expire weeks ago. Ive seen other payment methods but it’d be hassle to ask someone in my country to pay for it. ...

  • Newbie
  • Can anyone help me subscribe to premium here in uae? I’ve got it downloaded on my iPhone from my country and used premium free but had it expire weeks ago. Ive seen other payment methods but it’d be ...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Premium Not Working

Spotify UsernamejacqjrrettPlanPremiumCountryUSA DeviceiPhone 8 PlusOperating system11.3.1 My Question or IssueWeighed out the pros and cons of Spotify vs Apple Music and finally got Spotify Premium, but the app isn’t giving me premium features and st...

  • Newbie
  • Spotify Username jacqjrrett Plan Premium Country USA   Device iPhone 8 Plus Operating system 11.3.1   My Question or Issue Weighed out the pros and cons of Spotify vs Apple Mus...
  • 9-41ar6qt_h9
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Cannot cancel premium

Spotify Usernamezy9d5bbo4tgn9xxaeksqglupmPlanPremiumCountrySingapore My Question or Issue I'm trying to cancel my premium subscription but it won't allow me to. I purchased a one month premium sub from an external vendor. This expires tomorrow, 25/5/...

  • Newbie
  • Spotify Username zy9d5bbo4tgn9xxaeksqglupm Plan Premium Country Singapore    My Question or Issue  I'm trying to cancel my premium subscription but it won't allow me to. I purc...
  • sparkwang
  • Newbie
  • 1000 Views
  • 1 replies
  • 7 likes
  • 1000 Views
  • 1 replies
  • 7 likes

Solved!!Superuser Contribution 3 months for $9.99

Spotify Username PlanFree/PremiumOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can I avail the three months premium offer using a 10usd Spotify gift card?

  • Casual Listener
  • Spotify Username   Plan Free/Premium Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Can I avail the three months premium offer using a 10...
  • kibssams
  • Casual Listener
  • 658 Views
  • 4 replies
  • 0 likes
  • 658 Views
  • 4 replies
  • 0 likes

Payment but no premium

Spotify Username *Removed username* Plan Free Country Schweiz Device PC Operating System Windows 10 My Question or Issue Ich wollte heute vom Angebot (CHF 0.99 für 3 Monate) profitieren. Ich gab meine Kreditkartendaten ein, und drückte auf kaufen. Es...

  • Newbie
  • Spotify Username *Removed username* Plan Free Country Schweiz Device PC Operating System Windows 10 My Question or Issue  Ich wollte heute vom Angebot (CHF 0.99 für 3 Monat...
  • Luke
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

problem updating credit card

Hi,I signed in Spotify Premium while I was living in Denmark, now I moved to Spain and I can't change the credit card details.When I update the credit card details on my profile, I am asked to change the country in my profile. When I change the count...

  • Casual Listener
  • Hi, I signed in Spotify Premium while I was living in Denmark, now I moved to Spain and I can't change the credit card details. When I update the credit card details on my profile, I am asked to ch...
  • Luke
  • Spotify Star
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium and Paypal

I've been with Spotify for awhile now and love the service but my sub failed to renew the other day using my Paypal and it's asking me to update with a credit card (I no longer own one anymore) and have been using paypal through my bank and now it se...

  • Regular
  • I've been with Spotify for awhile now and love the service but my sub failed to renew the other day using my Paypal and it's asking me to update with a credit card (I no longer own one anymore) and h...
  • Luke
  • Spotify Star
  • 1938 Views
  • 3 replies
  • 0 likes
  • 1938 Views
  • 3 replies
  • 0 likes

I can't cancel my spotify hulu plan because it doesn't show up on my account. Solutions?

My Question or Issue I purchased the spotift/hulu plan back in january. My hulu account was created and works fine but I never got my spotify premium working. I only kept it for so long becuase I liked having hulu for $5. Now I want to cancel it but ...

  • Newbie
  •   My Question or Issue  I purchased the spotift/hulu plan back in january. My hulu account was created and works fine but I never got my spotify premium working. I only kept it for so lon...
  • user-removed
  • Not applicable
  • 3207 Views
  • 2 replies
  • 0 likes
  • 3207 Views
  • 2 replies
  • 0 likes