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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7971 Views
  • 23 replies
  • 2 likes
  • 7971 Views
  • 23 replies
  • 2 likes

Superuser Contribution Unknown Error (Smart Payment)

Hi. I used my Smart Number on my initial payment as a premium user but a month later as i try to renew my subscription I kept on encountering "unknown error". Since i cant solve it i changed my subscription details and used my GLOBE/TM number. Today ...

  • Newbie
  • Hi.   I used my Smart Number on my initial payment as a premium user but a month later as i try to renew my subscription I kept on encountering "unknown error". Since i cant solve it i ch...
  • Alfredo
  • Roadie
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with student discount

I recieved an email thad said that my request for the studend discount was approved and also a bank charge was made. But when I try to activate Spotify Premium by clicking the link on my email it says that the information I have given is already link...

  • Newbie
  • I recieved an email thad said that my request for the studend discount was approved and also a bank charge was made. But when I try to activate Spotify Premium by clicking the link on my email it say...
  • Alfredo
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

¿Porque no puedo pagar mi cuenta con tarjeta de débito?

  • Newbie
  • ¿Porque no puedo pagar mi cuenta con tarjeta de débito?
  • Alfredo
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Option Missing / Payment Option Missing?

Surprisingly, my year's subscription ended today. I'm surprised Spotify does not send out an email a little beforehand. I was so confused when I heard an ad on Spotify. So I went to go pay for another year and when I go to pay for the full year subsc...

  • Newbie
  • Surprisingly, my year's subscription ended today. I'm surprised Spotify does not send out an email a little beforehand. I was so confused when I heard an ad on Spotify. So I went to go pay for anothe...
  • Alfredo
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Change from Premium year suscription to Familiar Premium

Hi, I have a Premium suscription and I have payed it per one year. Now I want to migrate it to a Premium Family suscription, but I have a doubt. If I change my account, will I lose my money (the $70 from the Premium year suscription) or the money is ...

  • Casual Listener
  • Hi,   I have a Premium suscription and I have payed it per one year. Now I want to migrate it to a Premium Family suscription, but I have a doubt. If I change my account, will I lose my money ...
  • OhMarce
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

Family Invite is coming from the wrong person

Hello,I am the owner of the Sportify Family account. My girlfriend used to live with me and we shared an account. I have taken her off of my account because we split. I would like to add a new family member to my spotify, but the invite in the email ...

  • Visitor
  • Hello, I am the owner of the Sportify Family account. My girlfriend used to live with me and we shared an account. I have taken her off of my account because we split. I would like to add a new fami...
  • Maralu
  • Newbie
  • 226 Views
  • 2 replies
  • 1 likes
  • 226 Views
  • 2 replies
  • 1 likes

Pagamento via boleto bancário Spotify Premium

Fiz o pagamento do boleto e a transação foi efetuada mas ate agora não recebi o e-mail nem o serviço que compre nada preciso de respostas Spotify

  • Newbie
  • Fiz o pagamento do boleto e a transação foi efetuada mas ate agora não recebi o e-mail nem o serviço que compre nada preciso de respostas Spotify
  • Bittencourt
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Was PayPal Support Canceled?

I've had Spotify Premium for probably over a year now and it has been billing my PayPal account balance, with my most recent payment, I did not have money in my account. I added money and wanted to get Spotify to charge it again and couldn't find a '...

  • Newbie
  • I've had Spotify Premium for probably over a year now and it has been billing my PayPal account balance, with my most recent payment, I did not have money in my account. I added money and wanted to g...
  • orque
  • Casual Listener
  • 910 Views
  • 7 replies
  • 5 likes
  • 910 Views
  • 7 replies
  • 5 likes

Subscription

After the free trial ends, will my account automatically be charged?? Or am I okay to just leave the subscription alone until the trial ends?

  • Newbie
  • After the free trial ends, will my account automatically be charged?? Or am I okay to just leave the subscription alone until the trial ends?
  • Nico
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Subscription problem

My subscription wasn’t paid for this month because Because there weren’t any money on my account so now I’m using the free Spotify however I transferred money into my account and would like to have my premium Spotify back.but it’s not going to charge...

  • Casual Listener
  • My subscription  wasn’t paid for this month because Because there weren’t any money on my account so now I’m using the free Spotify however I transferred money into my account and would like to ...
  • Robert_W
  • Community Legend
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Can't upgrade to premium. HELP!

I keep getting texts when I try to upgrade saying I am unsubscribed. I keep trying to add it to my phone bill

  • Casual Listener
  • I keep getting texts when I try to upgrade saying I am unsubscribed. I keep trying to add it to my phone bill 
  • Luke
  • Spotify Star
  • 298 Views
  • 4 replies
  • 0 likes
  • 298 Views
  • 4 replies
  • 0 likes

Mudança de cep

Mudei de endereço e tenho o plano familiar.. como altero o endereço no Spotify sem cancelar meu plano?

  • Newbie
  • Mudei de endereço e tenho o plano familiar.. como altero o endereço no Spotify sem cancelar meu plano?
  • Bittencourt
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Canceled Subscription w/Hulu added

I want to know that since I canceled my subscription right after signing up for the Hulu offer, will I be able to get that offer back when I renew my subscription to Spotify. I signed up initially with the intent to keep it, but on the same day cance...

  • Newbie
  • I want to know that since I canceled my subscription right after signing up for the Hulu offer, will I be able to get that offer back when I renew my subscription to Spotify.  I signed up initia...
  • Keanu_C
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Subscribing problem

Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the other card.so now I'm trying to use my VISA Prepaid Car...

  • Newbie
  • Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the othe...
  • kaitlynk
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

canceled my premium

I'm just wondering will I be charged if I cenceled before the next payment.

  • Newbie
  • I'm just wondering will I be charged if I cenceled before the next payment. 
  • kaitlynk
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution suscripción

Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, que procede? es urgente

  • Visitor
  • Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, ...
  • Alfredo
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

30 day trial ending soon and no benefits

Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated

  • Newbie
  • Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated 
  • kaitlynk
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already subscribe but still a free account

Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and login, but still free account. Can you help me?

  • Newbie
  • Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and log...
  • Alfredo
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se descontó el pago pero no puedo usar Spotify Premium

Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo.Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningún momento. Que hago?

  • Newbie
  • Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo. Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningú...
  • Alfredo
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes