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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152104 Views

69 replies

10 likes

Premium for Family
  • 152104 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98057 Views

89 replies

4 likes

  • 98057 Views
  • 89 replies
  • 4 likes

Changing the country in my account

Hi everyone, I have recently immigrated to Canada and am trying to add my new Canadian credit card as my form of payment for my Premium, yet I seem unable to change my country or postal code as the moment I enter in the new Canadian address, it says ...

Newbie

Hi everyone,    I have recently immigrated to Canada and am trying to add my new Canadian credit card as my form of payment for my Premium, yet I seem unable to change my country or posta...

Luke

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Spotify Deletes Downloaded Music

At least once a week, my entire collection of downloaded music on Spotify gets deleted and I have to redownload all of it. Occasionally the files get turned into cache files, where I can listen to it offline when not downloaded, which I'm fine with, ...

Newbie

At least once a week, my entire collection of downloaded music on Spotify gets deleted and I have to redownload all of it. Occasionally the files get turned into cache files, where I can listen to it...

Luke

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

My Spotify premium has just randomly changed back to the free version half way through a song

My Spotify premium has just randomly changed back to the free app when i was halfway through a song ???? What’s happening???

Newbie

My Spotify premium has just randomly changed back to the free app when i was halfway through a song ???? What’s happening???

Luke

Community Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Website not allowing me to change my credit card

Hi I'm trying to change my credit card on the https://www.spotify.com/nz/account/subscription/ page. When I click 'update' it doesn't take me to a new page wher I can enter in my new credit card details, it simply refreshes the current page. Any idea...

Newbie

Hi    I'm trying to change my credit card on the https://www.spotify.com/nz/account/subscription/ page.    When I click 'update' it doesn't take me to a new page wher I c...

Luke

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Charged twice within a 9 day period

So I payed for spotify on February 26 and now I got charged again this March 7 it hasnt been a month yet

Newbie

So I payed for spotify on February 26 and now I got charged again this March 7 it hasnt been a month yet

Luke

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Spotify won't accept my credit card

I always use the same credit card, but the last month the payment didn't proceess, I tried with another credit card but is the same problem. I don't know what more to do.

Newbie

I always use the same credit card, but the last month the payment didn't proceess, I tried with another credit card but is the same problem. I don't know what more to do.

Luke

Community Legend

1218 Views

1 replies

0 likes

  • 1218 Views
  • 1 replies
  • 0 likes

Disconnecting Facebook from Premium Spotify Account

Please help! I recently disconnected my facebook from my premium Spotify account, then suddenly my premium subscription was lost and all my playlists were gone. I tried to connect my facebook again but still my premium subscription was completely gon...

Visitor

Please help! I recently disconnected my facebook from my premium Spotify account, then suddenly my premium subscription was lost and all my playlists were gone. I tried to connect my facebook again b...

Billy-J

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Solved!! existing payment method and country suddenly don't match

PlanFree (Premium not working!)Country ItalyDeviceiPhone 8Operating SystemiOS 10 My Question or IssueI went premium on Jan 2018 after 2 yrs of free. Because my card expired, payment of July went wrong. Trying to update my paying method with my new ca...

Casual Listener

Plan Free (Premium not working!) Country  Italy Device iPhone 8 Operating System iOS 10   My Question or Issue I went premium on Jan 2018 after 2 yrs of free. Because my card...

Billy-J

Spotify Star

958 Views

3 replies

0 likes

  • 958 Views
  • 3 replies
  • 0 likes

My family members have a free trail but i want to add them to a family plan. How does that affect pa

My family members have a free trail but I want to add them to a family plan (as my free trail is about to end). How does that affect payments etc?Been round the houses to try and get an answer to this, why not have a customer service tab or something...

Casual Listener

My family members have a free trail but I want to add them to a family plan (as my free trail is about to end). How does that affect payments etc? Been round the houses to try and get an answer to t...

Loxer

Community Legend

1065 Views

5 replies

0 likes

Family Plan
Free Trails
  • 1065 Views
  • 5 replies
  • 0 likes

Hace meses me cobran doble

Hola, he decidió cancelar mi suscripción debido que desde meses me llega un retiro doble por la cantidad de 99 pesos mexicanos, quiero saber si hay una solución a este problema, tengo todos los mensajes en los que se ha retirado de mi tarjeta dos car...

Newbie

Hola, he decidió cancelar mi suscripción debido que desde meses me llega un retiro doble por la cantidad de 99 pesos mexicanos, quiero saber si hay una solución a este problema, tengo todos los mensa...

musicajet

Composer

544 Views

1 replies

0 likes

Hace meses me cobran doble en mi tarjeta
  • 544 Views
  • 1 replies
  • 0 likes

Subscription went up from £9.99 to £15.99 without notice!!! Help!

Hi folks! My subscription just went up from £9.99 to £15.99 without notice. What's that all about? I'm really upset. Please help... PlanPremiumCountryUK

Regular

Hi folks!   My subscription just went up from £9.99 to £15.99 without notice. What's that all about? I'm really upset. Please help...   Plan Premium Country UK    

7Surf7

Regular

1946 Views

6 replies

1 likes

Account
Payment Problems
Subscribtion
support
  • 1946 Views
  • 6 replies
  • 1 likes

Período Grátis

PlanPremiumCountry BrasilDeviceIphone 6sOperating System(iOS 11.4) My Question or Issue Eu fiz o plano do premium e mostrava que eu estava com uma conta do premium no período de 30 dias grátis ,até ai ok.Porem depois de alguns dias mudou para Periodo...

Newbie

  Plan Premium Country  Brasil Device Iphone 6s Operating System (iOS 11.4)   My Question or Issue   Eu fiz o plano do premium e mostrava que eu estava com uma conta ...

Bittencourt

Spotify Star

468 Views

2 replies

0 likes

  • 468 Views
  • 2 replies
  • 0 likes

I CANT RESUBSCRIBE TO PREMIUM

Cause I had a giftcard that spotify gave me and after my gift card got cut it returned to free and when I was going to pay It says I can't and I've tried a lot of steps but It didn't work.

Regular

Cause I had a giftcard that spotify gave me and after my gift card got cut it returned to free and when I was going to pay It says I can't and I've tried a lot of steps but It didn't work.  

Billy-J

Spotify Star

1494 Views

9 replies

0 likes

  • 1494 Views
  • 9 replies
  • 0 likes

Globe GOSurf Spotify Premium

Plan: PremiumCountry: Philippines I have free Spotify Premium for 3 months with my GOSurf plan. I have went to the Globe Spotify website for activation and it says my subscription is already active. When I logged in, I'm still on Free and my Subscrip...

Casual Listener

Plan: Premium Country: Philippines   I have free Spotify Premium for 3 months with my GOSurf plan. I have went to the Globe Spotify website for activation and it says my subscription is alrea...

Billy-J

Spotify Star

1685 Views

4 replies

0 likes

  • 1685 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family Account Billing Each Member

PlanPremiumCountryCanada My Question or IssueMe and the girlfriend each have Spotify Premium accounts and are moving into one household. I purchased a family plan and invited her. She received the invite and it was stated she would also pay the famil...

Newbie

Plan Premium Country Canada   My Question or Issue Me and the girlfriend each have Spotify Premium accounts and are moving into one household. I purchased a family plan and invited her. Sh...

SergioDavid

Roadie

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

I paid for 3 months spotify premium but only got one?

Hello there,so here's my problem: On june 30th, 2018, I paid 9.99€ for the spotify premium special offer (3 months premium for 9.99€) using paysafecard as my paymethod. It was working fine until now. Just a few minutes ago I had to realise that my pr...

Casual Listener

   Hello there, so here's my problem:  On june 30th, 2018, I paid 9.99€ for the spotify premium special offer (3 months premium for 9.99€) using paysafecard as my paymethod. It was ...

Billy-J

Spotify Star

445 Views

3 replies

0 likes

  • 445 Views
  • 3 replies
  • 0 likes

Unable to cancel my subscription

I currently have a yearly premium subscription which ends on 7/12 but I don't want to continue my subscription after 7/12. When I try to cancel my subscription I get an error:Something has been wrong. Please try again.

Casual Listener

I currently have a yearly premium subscription which ends on 7/12 but I don't want to continue my subscription after 7/12. When I try to cancel my subscription I get an error: Something has been wro...

Billy-J

Spotify Star

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

Canceled but I have still been charged for months. It even shows I have the free account

I canceled my subscription in March and every month it is being taken out of my account. It shows it in my receipts on spotify and also shows I DON'T have a premium. This is getting ridiculous.

Newbie

I canceled my subscription in March and every month it is being taken out of my account. It shows it in my receipts on spotify and also shows I DON'T have a premium. This is getting ridiculous. ...

Billy-J

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Student subscription

Country AustraliaOperating SystemiosMy Question or Issue I got my Spotify subscription a few years ago and I love it, but recently I’ve noticed I’ve been getting charger $12 a month rather than the student price of $6 a month. I was wondering why thi...

Newbie

  Country  Australia Operating System ios My Question or Issue  I got my Spotify subscription a few years ago and I love it, but recently I’ve noticed I’ve been getting charger $...

Noah

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Payment Failure

PlanFree/PremiumCountry CADevicePC, Samsung A5 My Question or Issue My premium subscription has run up today and I've been trying to resubscribe; but no matter what I do it keeps telling me that payment has failed. I have been trying to pay with my d...

Newbie

Plan Free/Premium Country  CA Device PC, Samsung A5     My Question or Issue  My premium subscription has run up today and I've been trying to resubscribe; but no matter ...

Billy-J

Spotify Star

410 Views

1 replies

1 likes

  • 410 Views
  • 1 replies
  • 1 likes