Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69272 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133704 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
70829 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254206 Views
156 replies
13 likes
Hello,Yestersay I bought a giftcard for a friend, but my friend is in Spain and she can’t use it...it says that she can’t use the code in that area...What can I do?
Hello, Yestersay I bought a giftcard for a friend, but my friend is in Spain and she can’t use it... it says that she can’t use the code in that area... What can I do?
Spotify Star
337 Views
1 replies
0 likes
Hi, When I tried to update the payment method I get this message "Your payment method and account country don’t match. Change your location, or choose a different payment method." But when I tried to edit my profile "Country" drop-down menu was disab...
Hi, When I tried to update the payment method I get this message "Your payment method and account country don’t match. Change your location, or choose a different payment method." ...
Newbie
324 Views
1 replies
0 likes
Hello, i'm from argentina, i'll try my best with english languaje. Some months ago, the sister of my partner, borrow his credit card to make an account, but she lose her phone and her account and she don't remember her mail or password. The problem i...
Hello, i'm from argentina, i'll try my best with english languaje. Some months ago, the sister of my partner, borrow his credit card to make an account, but she lose her phone and her account and she...
Spotify Star
264 Views
1 replies
0 likes
I just reset my phone and redownloaded spotify, I loaded in and it is showing I don't have premium, so I went online and checked my account info and it still shows I have premium. Anybody have the but or know how to fix it?
I just reset my phone and redownloaded spotify, I loaded in and it is showing I don't have premium, so I went online and checked my account info and it still shows I have premium. Anybody have the bu...
Spotify Star
227 Views
1 replies
0 likes
Hi Folks When I was travelling in Australia I created a spotify account. Now back in Switzerland I wanted to change my payment and the country, but it didn't work!My question is now.. Do I loose my own playlists and all my saved playlists if I unsubs...
Hi Folks When I was travelling in Australia I created a spotify account. Now back in Switzerland I wanted to change my payment and the country, but it didn't work! My question is now.. Do I...
Spotify Star
333 Views
1 replies
0 likes
Hello, I have a Code and now I want to buy the offer 'Spotify 3 months for 0.99€'. But when I go to Spotify/redeem, I only get 1 month for 10€. How can I redeem my code?
Hello, I have a Code and now I want to buy the offer 'Spotify 3 months for 0.99€'. But when I go to Spotify/redeem, I only get 1 month for 10€. How can I redeem my code?
Spotify Star
331 Views
1 replies
0 likes
Ich habe gerade eben meinen Gutscheincode eingelöst, ich habe das Premium aber trotzdem nicht! Ich dann keine Musik offline hören und auch keine Playlists herunterladen...
Ich habe gerade eben meinen Gutscheincode eingelöst, ich habe das Premium aber trotzdem nicht! Ich dann keine Musik offline hören und auch keine Playlists herunterladen...
Spotify Star
256 Views
1 replies
0 likes
Every time I try to buy the 3-months 0.99 EUR I'm getting redirected to Paypal and after that I'm getting redirected to Spotify so I can reenter my data for Paypal just to get redirected to Spotify and so on. Broken HTML Link?
Every time I try to buy the 3-months 0.99 EUR I'm getting redirected to Paypal and after that I'm getting redirected to Spotify so I can reenter my data for Paypal just to get redirected to Spotify a...
Spotify Star
222 Views
1 replies
0 likes
Buenas tardes, acabo de hacer el pago y me descontaron doble pago y me aparece que tengo que pagar el mes que entra, como puedo solucionar esto?
Buenas tardes, acabo de hacer el pago y me descontaron doble pago y me aparece que tengo que pagar el mes que entra, como puedo solucionar esto?
Newbie
242 Views
1 replies
0 likes
Me ofereceram premium grátis por 30 dias e só funcionou uma semana. Não deu tempo de testar direito antes de assinar. Gostaria de saber se existe a possibilidade de testar realmente por 30 dias.
Me ofereceram premium grátis por 30 dias e só funcionou uma semana. Não deu tempo de testar direito antes de assinar. Gostaria de saber se existe a possibilidade de testar realmente por 30 dias.
Spotify Star
369 Views
1 replies
0 likes
TRMerhabalar, Spotify ile 99 kuruşa 3 aylık kampanyasından yararlanacaktım. her şeyi yaptım karttan parayı çekti lakin hala üyeliğim gelmedi ?ENHi, I was going to take advantage of the Spotify 0.99 Cent campaign for 3 months. I did everything I took ...
TR Merhabalar, Spotify ile 99 kuruşa 3 aylık kampanyasından yararlanacaktım. her şeyi yaptım karttan parayı çekti lakin hala üyeliğim gelmedi ? EN Hi, I was going to take advantage of the Spotify ...
Casual Listener
332 Views
1 replies
0 likes
Hi Spotify, I would like to ask help from you. I forgot the email address and password that I used to subscribe my account, there's no way to retrieve it because I forgot the informations I filed in. I don't like to subscribe anymore but It is debit ...
Hi Spotify, I would like to ask help from you. I forgot the email address and password that I used to subscribe my account, there's no way to retrieve it because I forgot the informations I filed in....
Newbie
396 Views
2 replies
0 likes
question is in the title, but here it is:can I do 3 months for 0,99 euros and apply 12 months student discount when the 3 months have passed, so 15 months total for about 61 euros?I have never had premium.gr. Jimmy
question is in the title, but here it is: can I do 3 months for 0,99 euros and apply 12 months student discount when the 3 months have passed, so 15 months total for about 61 euros? I have never ha...
Community Legend
726 Views
1 replies
0 likes
K I can’t get signed up for premium and this is driving me insane , it says I have an account but I’ve never signed up for premium and it’s not even letting me , all the pages say it works but when I open the app it doesn’t let me skip or select it s...
K I can’t get signed up for premium and this is driving me insane , it says I have an account but I’ve never signed up for premium and it’s not even letting me , all the pages say it works but when I...
Community Legend
417 Views
1 replies
0 likes
Hi.. I need your help.. I felt snatched.. I subscribe to premium and payment was taken off my mobile but im getting error that im just using spotify free.. What happen to my payment??
Hi.. I need your help.. I felt snatched.. I subscribe to premium and payment was taken off my mobile but im getting error that im just using spotify free.. What happen to my payment??
Community Legend
296 Views
1 replies
0 likes
I’ve tried subscribing to premium but it is no longer giving me the option to add it to my phone bill. It’s only showing credit card and PayPal. Is this happening to anyone else?
I’ve tried subscribing to premium but it is no longer giving me the option to add it to my phone bill. It’s only showing credit card and PayPal. Is this happening to anyone else?
Casual Listener
1063 Views
2 replies
1 likes
can't subscribe on premium! Pls help
can't subscribe on premium! Pls help
Not applicable
317 Views
2 replies
0 likes
Hello, I am subscribed to Spotify Premium with Vodafone X. As I am travelling from the 21st of May, I will be cancelling this subscription and instead would like to subscribe to the Spotify student plan, which I will only be able to do when my Vodafo...
Hello, I am subscribed to Spotify Premium with Vodafone X. As I am travelling from the 21st of May, I will be cancelling this subscription and instead would like to subscribe to the Spotify ...
Roadie
254 Views
1 replies
0 likes
actualmente soy premium pero ya deseo eliminar mi targeta, para que ya no me cobren, pero no se como hacerlo ayuda por favor
actualmente soy premium pero ya deseo eliminar mi targeta, para que ya no me cobren, pero no se como hacerlo ayuda por favor
Roadie
281 Views
1 replies
0 likes
Öğrenci olarak ödeme yaptım ve hesabımdan 7 TL çekildi. Sheerid tarafindan dogrulama yapildi ve gelen epostaya tikladigim zaman tekrar odeme sayfasina yonlendiriyor. Neden iki kere ödeme yapmamiz gerekiyor ? Bi çözüm bekliyorum.
Öğrenci olarak ödeme yaptım ve hesabımdan 7 TL çekildi. Sheerid tarafindan dogrulama yapildi ve gelen epostaya tikladigim zaman tekrar odeme sayfasina yonlendiriyor. Neden iki kere ödeme ya...
Roadie
345 Views
1 replies
0 likes
