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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4109 Views
  • 23 replies
  • 2 likes
  • 4109 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Have I been unsubscribed?

Had an email this morning from Spotify saying my latest payment hadn't gone thru. Only reason I can think of is I have recently changed mobile network providers? As there is money in the account and card details are correct. Anyway I logged in and up...

  • Casual Listener
  • Had an email this morning from Spotify saying my latest payment hadn't gone thru. Only reason I can think of is I have recently changed mobile network providers? As there is money in the account and ...
  • Jack
  • Roadie
  • 1320 Views
  • 3 replies
  • 0 likes
  • 1320 Views
  • 3 replies
  • 0 likes

Payment prenium OK but application dont work

i have buy year prenium after my credit card expire. this payement with my new card is visible on my bank log and in spotify log but application call my to add new payment methode for keep my prenium account and i can do nothing in android applicatio...

  • Casual Listener
  • i have buy year prenium after my credit card expire. this payement with my new card is visible on my bank log and in spotify log but application call my to add new payment methode for keep my prenium...
  • Nico
  • Community Legend
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm owner of a family, but my family cant listen

hi,I'm the owner of our family account on spotify.But on the moment of payment they didn't charges the total price.And now the rest of the members of our family can't listen to premium no more. How can i solve this problem? tnx

  • Newbie
  • hi, I'm the owner of our family account on spotify. But on the moment of payment they didn't charges the total price. And now the rest of the members of our family can't listen to premium no more....
  • Jack
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am beeing charged twice per month. No FB subscription and I can't find two subscribptions?

I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?

  • Newbie
  • I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?
  • Jack
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Moving from Premium to Family Sharing

Hi! I just signed up for premium and used my PayPal account (free trial ends March 24 and then I'll be charged). I thought I was signing up for the family sharing plan. When I click on it, it wants me to go through PayPal again. My question is, will ...

  • Newbie
  • Hi! I just signed up for premium and used my PayPal account (free trial ends March 24 and then I'll be charged). I thought I was signing up for the family sharing plan. When I click on it, it wants m...
  • Nico
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

I dont have premium, but im getting the perks.

I'm able to fast forward through songs and go back to a previous song, I looked around and I can't cancel the subscription. I know that the 30 day free trial that I get when I would sign up when it ends it would charge me for the next month after. I ...

  • Casual Listener
  • I'm able to fast forward through songs and go back to a previous song, I looked around and I can't cancel the subscription.  I know that the 30 day free trial that I get when I would sign up whe...
  • Nico
  • Community Legend
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

Charged this month after cancelling

I have been charged during February after cancelling my subscription, and this help systemis a hassle.

  • Newbie
  • I have been charged during February after cancelling my subscription, and this help system is a hassle. 
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Charged even though I unsubscribed

I canceled my subscription but was still charged, I need my money refunded ASAP. Please and thank you

  • Newbie
  • I canceled my subscription but was still charged, I need my money refunded ASAP. Please and thank you
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

College Student Offer Denied, But Still Paying 4.99?

Hi to any one reading,I was billed 4.99 a couple minutes ago but I was told by the website I am not Currently a College student. I don't have any records with 3 pieces of mail but I still have my Student E-mail and Photo I.D.Since this has occured I ...

  • Newbie
  • Hi to any one reading, I was billed 4.99 a couple minutes ago but I was told by the website I am not Currently a College student. I don't have any records with 3 pieces of mail but I still have my...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution pago doble

contrate cuenta premium y se me realizaron 2 cobros, uno de 2,83 dolares y otro de 5,52 dolares. solo contrate cuenta premium como solicito aclarar el problema? raul caceres

  • Newbie
  • contrate cuenta premium y se me realizaron 2 cobros, uno de 2,83 dolares y otro de 5,52 dolares. solo contrate cuenta premium   como solicito aclarar el problema?   raul caceres
  • moustache1205
  • Newbie
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

Univ student

Hi. I paid for university premium account (it costs $7.400 cop) but now i see my bank account and they charged $23.000 COP. I don't know what to do, where is my money?

  • Newbie
  • Hi. I paid for university premium account  (it costs $7.400 cop) but now i see my bank account and they charged $23.000 COP. I don't know what to do, where is my money? 
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Superuser Contribution Suspicious Mail received

Yesterday my daughter received a suspicious mail from Paypal informing about payment concerning the service of Spotify, which she doesn`t have. Tha mail is a bit concerning for two reasons: 1. She doesn`t have this service and 2. when opening the inv...

  • Newbie
  •     Yesterday my daughter received a suspicious mail from Paypal informing about payment concerning the service of Spotify, which she doesn`t have. Tha mail is  a bi...
  • Jack
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Payment doesn’t work

All the payment method doesn’t work!!! I’ve tried 2 mastercard and it says payment failed, try another method. I don’t know what to do. Please help.

  • Newbie
  • All the payment method doesn’t work!!! I’ve tried 2 mastercard and it says payment failed, try another method. I don’t know what to do. Please help. 
  • JArcher
  • Casual Listener
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double billed erroneously on very first Spotify/Hula payment for $4.99

Dear Spotify Customer Service/Accounts Receivable/Billing:Please reverse the extra $4.99 charged to my bank account on my very first payment tonight while joining the Spotify/Hulu for students. Not happy, too, that it is so difficult to impossible no...

  • Regular
  • ...bsp; Not happy, too, that it is so difficult to impossible not to be able to contact you directly, as with other reputable businesses, but have to post on a public forum to try to get a corrected r...
  • kell9363
  • Regular
  • 539 Views
  • 5 replies
  • 0 likes
  • Double Charge
  • 539 Views
  • 5 replies
  • 0 likes

I’ve been charged twice.

Hi I need help, yesterday I signed up for the Student discount, and I was charged twice $4.99, a total of $10 I’m my bank account when I should of only been charged once. Who do I tell or what I do so one of the charges is removed. Thank you.

  • Casual Listener
  • Hi I need help, yesterday I signed up for the Student discount, and I was charged twice $4.99, a total of $10 I’m my bank account when I should of only been charged once. Who do I tell or what I do s...
  • Katiaccx74
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant buy premium

Hello, i was premium user with the family offer, wich nobody on my familly used, so i cancelled it to buy a more chepear one, but after i cancelled it i cant buy anymore premium offers. Thank you

  • Newbie
  • Hello, i was premium user with the family offer, wich nobody on my familly used, so i cancelled it to buy a more chepear one, but after i cancelled it i cant buy anymore premium offers.   Than...
  • MonicaM_Bogota
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Premium to Family

Hi everyone,I currently have a premium account which is being paid for via Boku??I want to upgrade to a family subscription but I'm not sure how exactly it works. Does it automatically cancel out the premium subscription and replace it with the famil...

  • Newbie
  • Hi everyone, I currently have a premium account which is being paid for via Boku?? I want to upgrade to a family subscription but I'm not sure how exactly it works. Does it automatically cancel out...
  • amirism
  • Roadie
  • 404 Views
  • 2 replies
  • 1 likes
  • 404 Views
  • 2 replies
  • 1 likes

Superuser Contribution Subscription: i've been charged twice.

Does anybody know how to cancel a subsciption, as i've forgotton one of my emails,password, username, etc. The only thing i can think to do is get a replacement debit card, as I can only remember the other spotify account, which is premium now, but i...

  • Newbie
  • Does anybody know how to cancel a subsciption, as i've forgotton one of my emails,password, username, etc.  The only thing i can think to do is get a replacement debit card,  as I can only ...
  • MonicaM_Bogota
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes