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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67260 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132590 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67932 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250824 Views
154 replies
13 likes
Hi, My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but would love to keep my subscription to Spotify Premium, so I have to ch...
Hi, My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but woul...
Roadie
394 Views
1 replies
0 likes
Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you. I moved to another country and I don't have my credit card from my old country anymore. Spotify asks me to update my payment informat...
Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you. I moved to another country and I don't have my credit card from my old co...
Roadie
334 Views
1 replies
0 likes
Hi everyone, I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to make a payment. The issue is, I don't have a credit card. Is it stil...
Hi everyone, I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to ma...
Regular
504 Views
3 replies
0 likes
Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de "Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar y me manda al menu de PayPal para concretar el pago le doy a don...
Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de "Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar y me ma...
Newbie
399 Views
1 replies
0 likes
I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’s just refreshes/loops back to the same screen. I m...
I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’...
Casual Listener
285 Views
1 replies
1 likes
Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo.Ayuda! Gracias de antemano.
Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo. Ayuda!...
Roadie
256 Views
1 replies
0 likes
Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso de que cobren luego?
Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso ...
Roadie
1532 Views
1 replies
1 likes
Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!
Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!
Roadie
3920 Views
1 replies
1 likes
U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof.
U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof. <removed sensitive info>
Community Legend
419 Views
3 replies
1 likes
For **bleep**s sake. I can't find anywhere to cancel and your customer service options are a joke. I would've considered coming back, but this experience eliminates that possibility. Cancel. My. Subscription.
For **bleep**s sake. I can't find anywhere to cancel and your customer service options are a joke. I would've considered coming back, but this experience eliminates that possibility. C...
Composer
264 Views
1 replies
0 likes
I was trying to enroll my account for spotify premium student while filling out forms it asked for the card details and says that it won’t charge me yet but it charged me and I don’t have any valid documents for the subscription yet
I was trying to enroll my account for spotify premium student while filling out forms it asked for the card details and says that it won’t charge me yet but it charged me and I don’t have any valid d...
Roadie
226 Views
1 replies
0 likes
Won’t let me change my card or update my card to switch my payment method
Won’t let me change my card or update my card to switch my payment method
Community Legend
402 Views
3 replies
0 likes
I have paid for my student premium and it hasn't updated yet, it still says its a free account. I have tried logging in and out.
I have paid for my student premium and it hasn't updated yet, it still says its a free account. I have tried logging in and out.
Community Legend
323 Views
1 replies
0 likes
Hello i found a website Voucher code for 35% off , but no option to apply when you join Premium ? , any ideas why ? . As it has taken me straight to my Bank card details and then opened my account without showing the oprion to put a code in many than...
Hello i found a website Voucher code for 35% off , but no option to apply when you join Premium ? , any ideas why ? . As it has taken me straight to my Bank card details and then opened my a...
Spotify Star
244 Views
1 replies
0 likes
Spoiler (Highlight to read) how long should I wait before my premium account gets activated. already paid for 3 months and i've been waiting for 10 hours but i'm still on free mode.
how long should I wait before my premium account gets activated. already paid for 3 months and i've been waiting for 10 hours but i'm still on free mode.
475 Views
0 replies
1 likes
Hi, basically I got charged £10 because I forgot to cancel my subscription, any way I could be refunded and lose premium access?
Hi, basically I got charged £10 because I forgot to cancel my subscription, any way I could be refunded and lose premium access?
Community Legend
200 Views
1 replies
0 likes
Today I wanted to update my payment method. So I was here https://www.spotify.com/lv/account/subscription/ and when I press "UPDATE" it just redirects me back. https://gyazo.com/214804a6cac4f6bfd960f594b2bb614c
Today I wanted to update my payment method. So I was here https://www.spotify.com/lv/account/subscription/ and when I press "UPDATE" it just redirects me back. https://gyazo.com/214804a6cac...
Newbie
288 Views
1 replies
0 likes
Paguei por Boleto anteontem, e ate agora nem se quer recebi um email de confirmacao . Lembrando que eu tenho uma unica conta no Spotify. Tem alguma maneira de mandar o recibo pra poder ter a minha conta ativada? Preciso do Spotify esse final de seman...
Paguei por Boleto anteontem, e ate agora nem se quer recebi um email de confirmacao . Lembrando que eu tenho uma unica conta no Spotify. Tem alguma maneira de mandar o recibo pra poder te...
Spotify Star
326 Views
1 replies
0 likes
Every time I play spotify it intermittenly stops playing. The app is still active but the playback stops, I have to go back into the app and hit play to resume the song. The app did not shut down. Also having issues with Google Home.
Every time I play spotify it intermittenly stops playing. The app is still active but the playback stops, I have to go back into the app and hit play to resume the song. The app did not shut down.&nb...
Spotify Star
245 Views
1 replies
0 likes
So I go to the subscription part of my acount page on my desktop computer in Safari, and click "update" to edit my card details as I have a new one, and it just refreshes the page and nothing's changed.It wont let me do anything!
So I go to the subscription part of my acount page on my desktop computer in Safari, and click "update" to edit my card details as I have a new one, and it just refreshes the page and nothing's chang...
Newbie
511 Views
4 replies
0 likes
