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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

153863 Views

69 replies

10 likes

Premium for Family
  • 153863 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

100052 Views

89 replies

4 likes

  • 100052 Views
  • 89 replies
  • 4 likes

Double charge but no premium?

Got charged twice for premium but I still don’t have it? Tried tweeting but that was useless

Newbie

Got charged twice for premium but I still don’t have it? Tried tweeting but that was useless 

Robert_W

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Premium trial

Hey guys I need help,I started my premium trial and then I decided to start a family plan but my premium trial is still on so I was wondering once my premium trial finishes will my family plan work instantly or do I have to do it all again

Newbie

Hey guys I need help,I started my premium trial and then I decided to start a family plan but my premium trial is still on so I was wondering once my premium trial finishes will my family plan work i...

Robert_W

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription issue

Hi. My husband and I both signed up for a free trial back in November. He went ahead and took out a regular monthly account but I didn't. Last Fri night he received a family advert so signed up for the family pack. He added me to this pack but when i...

Newbie

Hi. My husband and I both signed up for a free trial back in November.  He went ahead and took out a regular monthly account but I didn't. Last Fri night he received a family advert so signed up...

Melody

Spotify

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

New spotify device pre-order

A week or so ago I got an ad in my Spotify app that showed a new Spotify device that would allow me to mount it in my car and use voice commands. Spotify would add it to my existing subscription for 12.99 a month. I took a screenshot and attached it....

Casual Listener

A week or so ago I got an ad in my Spotify app that showed a new Spotify device that would allow me to mount it in my car and use voice commands. Spotify would add it to my existing subscription for ...

Mike4444R

Newbie

6521 Views

3 replies

0 likes

  • 6521 Views
  • 3 replies
  • 0 likes

Premium doesn‘t work

Hi, my Premium doesn‘t work, my account is allways on „free“, the mail adress is correct, all payements are done about Klarna.is there any help?thanks!

Newbie

Hi, my Premium doesn‘t work, my account is allways on „free“, the mail adress is correct, all payements are done about Klarna. is there any help? thanks!

Luke

Community Legend

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

Premium subscription

How difficult can be to make a payment to get premium subscription. I had it before than my card has changed. It is impossible even typing the numbers. I tried so many times. It is just neverve breaking. Is there anyone to call?

Newbie

How difficult can be to make a payment to get premium subscription. I had it before than my card has changed. It is impossible even typing the numbers. I tried so many times. It is just neverve break...

Luke

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Old account still being charged

My daughter canceled her account in December but I am still being charged. She got a new phone and once we redirect her old account to a new account then we will upgrade. At this point I need to be reimbursed for Jan/Feb since she has not had access ...

Newbie

My daughter canceled her account in December but I am still being charged. She got a new phone and once we redirect her old account to a new account then we will upgrade. At this point I need to be r...

bjja123

Composer

437 Views

1 replies

0 likes

Mobile
  • 437 Views
  • 1 replies
  • 0 likes

Solved!! Payment fails no matter what

First of all, I am really disappointed of you and the way your system works. I got a notification of my failed payment yesterday morning. We have been subscribed to Spotify Family for 11 months now. And all 6 of us are thinking of leaving. Here's why...

Casual Listener

First of all, I am really disappointed of you and the way your system works.  I got a notification of my failed payment yesterday morning. We have been subscribed to Spotify Family for 11 month...

bjja123

Composer

758 Views

2 replies

0 likes

  • 758 Views
  • 2 replies
  • 0 likes

Student Discount Charges

I've been a premium member since around Christmas time, when I paid the winter saving promotion for three months.Now I've just been charged 10€ (standard fee) for the month until March 23rd. Yet I am a University Student. So my question is, if I now ...

Newbie

I've been a premium member since around Christmas time, when I paid the winter saving promotion for three months.Now I've just been charged 10€ (standard fee) for the month until March 23rd. Yet I am...

bjja123

Composer

543 Views

1 replies

0 likes

I need some help
Payment
  • 543 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Orange

I got a spotify premium with a new orange contract but I can not run it. The account was created earlier and it was paid but now I would like to use the orange pramium. How to do it ?

Newbie

I got a spotify premium with a new orange contract but I can not run it. The account was created earlier and it was paid but now I would like to use the orange pramium. How to do it ?

Maxim

Spotify Star

1509 Views

1 replies

0 likes

  • 1509 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant pay my premium account

Till yesterday i've been trying to pay premium account, but no credit card accepts, just let me know that there is a failure in payment, I went to their help options and I read that if I had this kind of problem I would go to cancel my premium accoun...

Casual Listener

Till yesterday i've been trying to pay premium account, but no credit card accepts, just let me know that there is a failure in payment, I went to their help options and I read that if I ha...

cornelius91

Casual Listener

468 Views

2 replies

0 likes

  • 468 Views
  • 2 replies
  • 0 likes

BROTHER REMOVED FROM SPOTIFY FAMILY

My brother, who lives with me, on the same house, has been removed from our family account and I can't put him back in. It says he needs to get a separated spotify premium account but that doesn't make any sense! Besides him, there is our father and ...

Newbie

My brother, who lives with me, on the same house, has been removed from our family account and I can't put him back in. It says he needs to get a separated spotify premium account but that doesn't ma...

Hubo

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Paying for premium, not getting it. Have ended subscription and restarted it, still not getting prem

Paying for premium, not getting it. Payment keeps coming out of my account, but no premium. Ended subscription, restarted it, and still the same problem...

Newbie

Paying for premium, not getting it. Payment keeps coming out of my account, but no premium.  Ended subscription, restarted it, and still the same problem...

Luke

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Can't remove payment method

Hi all, so my problem is that I can't remove my payment methond. I have canceled my premium subscription, but my friends credit card is still asociated with my account and set as a payment method (yes I don't have my own credit card). I'm affraid tha...

Newbie

Hi all,   so my problem is that I can't remove my payment methond. I have canceled my premium subscription, but my friends credit card is still asociated with my account and set as a payment m...

Hubo

Community Legend

1485 Views

1 replies

0 likes

  • 1485 Views
  • 1 replies
  • 0 likes

Superuser Contribution 6 mont ha spotify

The person Who i sent 6 months Spotify like a present didn’t receive any communication. Can you help me?

Casual Listener

The person Who i sent 6 months Spotify like a present didn’t receive any communication. Can you help me?

Nicolo23

Casual Listener

546 Views

2 replies

0 likes

  • 546 Views
  • 2 replies
  • 0 likes

subscription

Hey About a month ago i register to free trial in spotify. And i was planning to cancel my subsription and i forgot then i was charged 129SRP. If i cancel now will i get my charge back?

Newbie

Hey About a month ago i register to free trial in spotify. And i was planning to cancel my subsription and i forgot then i was charged 129SRP. If i cancel now will i get my charge back?

Maxim

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Cancel Account

I have attempted to cancel my account and you keep attempting to withdraw funds from my debet card. It has reached the point of criminal. The next time your company attempts to remove funds from my debit card I will follow-up with the authoritys

Visitor

I have attempted to cancel my account and you keep attempting to withdraw funds from my debet card. It has reached the point of criminal. The next time your company attempts to remove funds from my d...

Hubo

Community Legend

329 Views

2 replies

0 likes

  • 329 Views
  • 2 replies
  • 0 likes

Won't stop pending

I have a student's account and I have been trying the card over and over again but my payments just keep pending. I only have one card so I can't try and other card. What should I do? I don't want to cancel my account because it's been pending for aw...

Newbie

I have a student's account and I have been trying the card over and over again but my payments just keep pending. I only have one card so I can't try and other card. What should I do? I don't want to...

Maxim

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Discount for High school students

High school student. Opened the wrong Spotify for student discount as thought would be eligible. Don’t have verification and was billed to card. Would like refund or switch to regular Spotify premium with the difference charged.

Newbie

High school student. Opened the wrong Spotify for student discount as thought would be eligible. Don’t have verification and was billed to card. Would like refund or switch to regular Spotify premium...

Maxim

Spotify Star

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution it won’t accept my card ??

So I had premium . I got a new MasterCard sent to me since mine expired . Then my premium went away . I have activated it and talked to my credit card company 3 times now . It works on other sites/companies that I am subscribed to . Everytime I enter...

Casual Listener

So I had premium . I got a new MasterCard sent to me since mine expired . Then my premium went away . I have activated it and talked to my credit card company 3 times now . It works on other sites/co...

a_evening

Casual Listener

460 Views

3 replies

0 likes

  • 460 Views
  • 3 replies
  • 0 likes