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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
127261 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
53914 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
227093 Views
142 replies
12 likes
Hi, I'm having major issues with Spotify with the page not loading to pay for premium and not being able to get help from anyone on the message page. I am trying to pay for premium but it keeps saying 'card payment failed' even though I have checked ...
Hi, I'm having major issues with Spotify with the page not loading to pay for premium and not being able to get help from anyone on the message page. I am trying to pay for premium but it keeps sayin...
Spotify Star
221 Views
1 replies
0 likes
Hello, I am an iOS user and I made a parment via boleto bancario one of these days for a premium account but I the payment data has not been updated and my client is still running the free version. The help hotsite indicated that I could manually upd...
Hello, I am an iOS user and I made a parment via boleto bancario one of these days for a premium account but I the payment data has not been updated and my client is still running the free vers...
208 Views
0 replies
0 likes
Please can anybody hepl me with my issue? I need to change country on my acount but I cant...I need this for payment details....I tried restart, log out from my acount but still is not working. Please hepl, I woudnt lost my music.
Please can anybody hepl me with my issue? I need to change country on my acount but I cant... I need this for payment details....I tried restart, log out from my acount but still is not working. Ple...
Spotify Star
287 Views
3 replies
0 likes
Several months ago I created a Spotify account and subscribed to premium, realized the Spotify app wouldn't work on my phone, and promptly deleted the account in it's entirety. Spotify has still been charging my bank acct $9.99/month even though the ...
Several months ago I created a Spotify account and subscribed to premium, realized the Spotify app wouldn't work on my phone, and promptly deleted the account in it's entirety. Spotify has still been...
306 Views
0 replies
0 likes
Heslo,I created account maybe a week ago and buy premium for 0,99€ But its activate a free premium for 1 week and not for 3 months and now is free premium gone with my 99 cents.
Heslo, I created account maybe a week ago and buy premium for 0,99€ But its activate a free premium for 1 week and not for 3 months and now is free premium gone with my 99 cents.
Spotify Star
454 Views
1 replies
0 likes
So I renewed my subscription and it pulled the money from my bank account but when I'd go into the app it said I didn't renew it so I redid it with the student discount. So do I lose a month of the $5 and my $10 subscription or what exactly happened.
So I renewed my subscription and it pulled the money from my bank account but when I'd go into the app it said I didn't renew it so I redid it with the student discount. So do I lose a month of...
192 Views
0 replies
0 likes
I am guessing my subscription has ended, but I didn’t get any warning... how can I tell the end date? It was a work subscription and I don’t believe I know the start date
I am guessing my subscription has ended, but I didn’t get any warning... how can I tell the end date? It was a work subscription and I don’t believe I know the start date 😞
Spotify Star
165518 Views
1 replies
1 likes
So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me to the lovely realization I no longer have access ...
So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me...
Spotify Star
295 Views
1 replies
0 likes
I have Spotify Premium (the family package) and this month I've been charged twice for just one account. The dates of the receipts are 2/12 and 18/12. I want to know if there's some way to contact someone about this because I'd like a refund.
I have Spotify Premium (the family package) and this month I've been charged twice for just one account. The dates of the receipts are 2/12 and 18/12. I want to know if there's some way to contact so...
Spotify Star
188 Views
1 replies
0 likes
I erased the spotify app from my iphone beacuse it looked horrible, then I installed again and my account downgraded to free, i got the family pack that has premium and now i dont have premium, i dont know what to do, please help me
I erased the spotify app from my iphone beacuse it looked horrible, then I installed again and my account downgraded to free, i got the family pack that has premium and now i dont have premium, i don...
Community Legend
189 Views
1 replies
0 likes
I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was using spotify today until that happened.
I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was ...
Spotify Star
260 Views
1 replies
0 likes
I did purchase the discounted annual premium for 69€ and it was billed to my credit card, but my account page still shows that I'm being billed monthly (next billing will be Jan 2018).Maybe should be do something (cancel my monthly subscription?) or ...
I did purchase the discounted annual premium for 69€ and it was billed to my credit card, but my account page still shows that I'm being billed monthly (next billing will be Jan 2018).Maybe should be...
Casual Listener
178 Views
1 replies
0 likes
I'm trying to sign up for this promotion. Will not accept my payment. I am an existing customer.
I'm trying to sign up for this promotion. Will not accept my payment. I am an existing customer.
Casual Listener
198 Views
2 replies
0 likes
On December I had two debits in my credit card with the same value
On December I had two debits in my credit card with the same value
Spotify Star
178 Views
1 replies
0 likes
Tenho Premium e entrar nao Familiar, mas paguei trimestral. Como faco para ir para familiar? Preciso pagar novamente?
Tenho Premium e entrar nao Familiar, mas paguei trimestral. Como faco para ir para familiar? Preciso pagar novamente?
187 Views
0 replies
0 likes
i want to unsubscribe my premium, but cannot log in my accont bacause i have deleted it my Facebook acount.. what can i do.?
i want to unsubscribe my premium, but cannot log in my accont bacause i have deleted it my Facebook acount.. what can i do.?
176 Views
0 replies
0 likes
The 3 months for 99 cents deal is a scam or a big oversight. After hearing about this promo, I created a spotify account, and attempted to sign up for the 99 cents deal. However, I was forced to use the one-week free trial of Spotify Premium first. N...
The 3 months for 99 cents deal is a scam or a big oversight. After hearing about this promo, I created a spotify account, and attempted to sign up for the 99 cents deal. However, I was forced to use ...
320 Views
0 replies
0 likes
I’ve recently moved to UK but I don’t have a UK card yet. My Spotify account has changed countries from Australia to UK and I want to pay for a premium Subscription but it won’t accept any of my cards because they’re from Australia. Is there any way ...
I’ve recently moved to UK but I don’t have a UK card yet. My Spotify account has changed countries from Australia to UK and I want to pay for a premium Subscription but it won’t accept any of my card...
Spotify Star
238 Views
1 replies
0 likes
I've got some problems with the Student Premium. I registered to Spotify, logged in to my new account. I gave the datas of my credit card, my university and when they asked me to upload at least 2 of my documents to prove that I really visit that uni...
I've got some problems with the Student Premium. I registered to Spotify, logged in to my new account. I gave the datas of my credit card, my university and when they asked me to upload at least...
Spotify Star
168 Views
1 replies
0 likes
Can I start the subscription for Spotify later? I am using something different but would like to try out Spotify with this offer, but not while I have another service at the moment.
Can I start the subscription for Spotify later? I am using something different but would like to try out Spotify with this offer, but not while I have another service at the moment.
Spotify Star
263 Views
1 replies
0 likes
