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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301927 Views

96 replies

91 likes

  • 301927 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164979 Views

237 replies

44 likes

  • 164979 Views
  • 237 replies
  • 44 likes

One of my playlists is public, but it doesnt show up on my profile

One of my playlists is public, but it doesnt show up on my profile when i check on my friends phone.

Visitor

One of my playlists is public, but it doesnt show up on my profile when i check on my friends phone.

kaworu_bloodpaw

Roadie

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

How do I get my playlist from ripped CD songs to play for others?

I ripped songs from one of my band's CDs and made a public playlist. However, when I shared the playlist with my family they were not able to listen to the songs. I can play the songs from my Mac through the Spotify app but I suspect it's because I h...

Casual Listener

I ripped songs from one of my band's CDs and made a public playlist. However, when I shared the playlist with my family they were not able to listen to the songs. I can play the songs from my Mac t...

JLaWarre

Casual Listener

874 Views

2 replies

0 likes

  • 874 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I restore removed songs

On multiple occasions I have hit the Remove button and removed songs I want. How do I restore them?

Visitor

On multiple occasions I have hit the Remove button and removed songs I want. How do I restore them?

Eni

Moderator

766 Views

1 replies

0 likes

  • 766 Views
  • 1 replies
  • 0 likes

Help, I've been pranked with the Pornhub theme and would like it removed from my history

So I left my account open and apparently someone played the Pornhub theme enough to make it my top song of the month. When I go to try out Blends with my friendgroup it's now showing up as the first or second song that I contribute, and that's rather...

Newbie

So I left my account open and apparently someone played the Pornhub theme enough to make it my top song of the month. When I go to try out Blends with my friendgroup it's now showing up as the first ...

kaworu_bloodpaw

Roadie

860 Views

1 replies

0 likes

  • 860 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restore playlist to an earlier state

I've been trying to ask the chat bot/support thing for help with restoring a playlist to an earlier version. Unfortunately it doesn't seem to work whatsoever as I only get these responses: {$botContext.fallback}Sorry, I could not find anything for th...

Casual Listener

I've been trying to ask the chat bot/support thing for help with restoring a playlist to an earlier version. Unfortunately it doesn't seem to work whatsoever as I only get these responses: {$botCon...

Vasil

Moderator

315 Views

2 replies

0 likes

  • 315 Views
  • 2 replies
  • 0 likes

On albums and other playlists, it doesnt show I have liked that song.

When I open an album or a random playlist and see a song in my likes, most of the time it doesnt have the heart anymore. And when I click on the song it says its not liked. But it actually is. If I like it again it will be added twice to my liked son...

Visitor

When I open an album or a random playlist and see a song in my likes, most of the time it doesnt have the heart anymore. And when I click on the song it says its not liked. But it actually is. If I l...

kaworu_bloodpaw

Roadie

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option for Crossfade on Albums

There should be an option to enable crossfade for albums. Personally, I love to listen to albums consecutively with headphones, but I'm autistic and have a sensory sensitivity regarding wearing headphones with any amount of silence. This causes distr...

Visitor

There should be an option to enable crossfade for albums. Personally, I love to listen to albums consecutively with headphones, but I'm autistic and have a sensory sensitivity regarding wearing headp...

Yordan

Moderator

1674 Views

1 replies

1 likes

  • 1674 Views
  • 1 replies
  • 1 likes

Superuser Contribution Explicit songs won't play. I am of age and my account is verified.

I just found out my songs on Spotify that has the '19' sign on it turned grey and won't play. They were working perfectly fine until just now and I do not know why. I think my account is verified since I was able to play them before. How do I fix thi...

Visitor

I just found out my songs on Spotify that has the '19' sign on it turned grey and won't play. They were working perfectly fine until just now and I do not know why. I think my account is verified sin...

kaworu_bloodpaw

Roadie

942 Views

1 replies

0 likes

  • 942 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play songs from newest to oldest (not sort, play)

For as long as I can remember, Spotify cannot fix one thing that makes absolutely no sense. If I don’t select shuffled play, the playlist keeps playing from the oldest song on my playlist. I mean, how? What is the purpose of adding songs to a playlis...

Music Fan

For as long as I can remember, Spotify cannot fix one thing that makes absolutely no sense. If I don’t select shuffled play, the playlist keeps playing from the oldest song on my playlist. I mean, ho...

Miller01

Casual Listener

14684 Views

16 replies

3 likes

Desktop
Playlists
  • 14684 Views
  • 16 replies
  • 3 likes

Solved!!Superuser Contribution Can't add songs to collaborative playlist

I've created a playlist for my birthday party and want my guests to be able to contribute to it. The playlist is public on Spotify. When I share the link to my event page on Facebook, it only takes my friends to the playlist but doesn't allow them to...

Casual Listener

I've created a playlist for my birthday party and want my guests to be able to contribute to it. The playlist is public on Spotify.  When I share the link to my event page on Facebook, it only...

ibraheemofeeque

Visitor

33466 Views

9 replies

0 likes

  • 33466 Views
  • 9 replies
  • 0 likes

How do I transfer my playlists from my old Android to my new Iphone?

I unsubscribed on my old Android, thinking I could just re-subscribe on my new Iphone. But it appears I lost all my songs.

Visitor

I unsubscribed on my old Android, thinking I could just re-subscribe on my new Iphone. But it appears I lost all my songs.

kaworu_bloodpaw

Roadie

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Deleting data but not acconut

PlanFree/PremiumCountryUSA DeviceSamsung Galaxy 9sOperating System My Question or IssueI made the mistake of sharing my account with my girlfriend at the time we have since broke up. Anyways how can I delete all my data from the crappy music she play...

Visitor

Plan Free/Premium Country USA  Device Samsung Galaxy 9s Operating System     My Question or Issue I made the mistake of sharing my account with my girlfriend at the time we h...

Taylith

Community Legend

479 Views

1 replies

1 likes

  • 479 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist order is not working, premium, random deactivated.

Does not play the songs in order despite being premium and the random function is off. the next song always is random ando even is not part of the playlist. It happens in all plataforms with my account.

Casual Listener

Does not play the songs in order despite being premium and the random function is off. the next song always is random ando even is not part of the playlist. It happens in all plataforms with my accou...

rmacedof

Casual Listener

353 Views

3 replies

0 likes

  • 353 Views
  • 3 replies
  • 0 likes

Songs added to playlist on desktop don't appear anywhere else

Same issue as here:https://community.spotify.com/t5/Ongoing-Issues/Liking-songs-doesn-t-sync-between-the-mobile-and-the-desktop-app/idc-p/5403869/redirect_from_archived_page/trueSupport says they solved it months ago, but it is definitely still happe...

Music Fan

Same issue as here: https://community.spotify.com/t5/Ongoing-Issues/Liking-songs-doesn-t-sync-between-the-mobile-and-the-desktop-app/idc-p/5403869/redirect_from_archived_page/true Support says th...

kaworu_bloodpaw

Roadie

634 Views

3 replies

0 likes

  • 634 Views
  • 3 replies
  • 0 likes

Why can't I listen to some of my like songs?

There are a few songs on my like song playlist that I can't play and listen to.

Visitor

There are a few songs on my like song playlist that I can't play and listen to.

Taylith

Community Legend

340 Views

1 replies

1 likes

  • 340 Views
  • 1 replies
  • 1 likes

How to post an issue which needs to be resolved immediately?

I have a public playlist by the name "English Top Hits Of All Time" which has 200k likes for it. Few artists want me to add their songs to the playlist but due to personal reasons, I refused to do so. Now they have reported the playlist, which has ca...

Casual Listener

I have a public playlist by the name "English Top Hits Of All Time" which has 200k likes for it. Few artists want me to add their songs to the playlist but due to personal reasons, I refused to do so...

Taylith

Community Legend

337 Views

1 replies

1 likes

  • 337 Views
  • 1 replies
  • 1 likes

Superuser Contribution Top 6 'things' has disappeared and daily mixes are not updating

I noticed one day that the 6 'things' that appear at the top of the app had gone down to 4 (these are artists, playlists etc). I didn't think much of it but yesterday it had gone down to 0. This also appears on my desktop PC running Windows, aswell a...

Newbie

I noticed one day that the 6 'things' that appear at the top of the app had gone down to 4 (these are artists, playlists etc). I didn't think much of it but yesterday it had gone down to 0. This also...

Joan

Moderator

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution audiobooks

when will they be available in Portugal

Visitor

when will they be available in Portugal

Not applicable

451 Views

2 replies

0 likes

  • 451 Views
  • 2 replies
  • 0 likes