Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
I've been trying to ask the chat bot/support thing for help with restoring a playlist to an earlier version. Unfortunately it doesn't seem to work whatsoever as I only get these responses: {$botContext.fallback}Sorry, I could not find anything for th...
One of my playlists is public, but it doesnt show up on my profile when i check on my friends phone.
So I left my account open and apparently someone played the Pornhub theme enough to make it my top song of the month. When I go to try out Blends with my friendgroup it's now showing up as the first or second song that I contribute, and that's rather...
When I open an album or a random playlist and see a song in my likes, most of the time it doesnt have the heart anymore. And when I click on the song it says its not liked. But it actually is. If I like it again it will be added twice to my liked son...
I dont have daily mixes anymore but it's showing mixes with random names, that don't seem to suit the genres of the containing songs
When I open the app of my android phone it goes to the home screen and it shows my last 6 played artisits/albums/mixes/playlist. I disconnected my Facebook account back in Decemeber and ever since then its been stuck on the same 6 things that I playe...
Can you restore the music I accidently deleted
My discover weekly is all oldies music like Simon and Garfunkel. I don't listen to this music. How do I get my discover weekly to play the music I listen to
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryCanada DeviceSamsung Galaxy S9Operating SystemCouldn't say My Question or IssueLocal songs simply do not show up i...
I just found out my songs on Spotify that has the '19' sign on it turned grey and won't play. They were working perfectly fine until just now and I do not know why. I think my account is verified since I was able to play them before. How do I fix thi...
PlanPremiumCountryUSADeviceWindows PC My Question or IssueI am unable to ctrl or shift click to select multiple songs in a playlist and perform actions such as un-liking them anymore. I know this feature worked in the past and was wondering what happ...
I have had my subscription interrupted for a few months but now am back!
I unsubscribed on my old Android, thinking I could just re-subscribe on my new Iphone. But it appears I lost all my songs.
PlanFree/PremiumCountryUSA DeviceSamsung Galaxy 9sOperating System My Question or IssueI made the mistake of sharing my account with my girlfriend at the time we have since broke up. Anyways how can I delete all my data from the crappy music she play...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
HiCurrently, copying a playlist changes the "Date Added". How do I actually make a copy ≠ copy all songs to a new playlist (ain't the same) ? (This is making it useless for me, because I sort all playlist songs by most recently added, duh! I wanna li...
Sometimes I think Spotify’s recommendation algorithm is a little messed up.I’m listening to something that could describe as medieval/fantasy sounding live music with ominous Latin chanting until . . . Bollywood/raga/Middle Eastern stuff??!! I Women ...
Same issue as here:https://community.spotify.com/t5/Ongoing-Issues/Liking-songs-doesn-t-sync-between-the-mobile-and-the-desktop-app/idc-p/5403869/redirect_from_archived_page/trueSupport says they solved it months ago, but it is definitely still happe...
The algorithm is the closest reason I have to quitting spotify. I'm so SICK of playing one particular song/genre too much, and being suggested absolutely nothing but that genre! I have been listening to white noise on repeat while I work. Why on eart...
I noticed one day that the 6 'things' that appear at the top of the app had gone down to 4 (these are artists, playlists etc). I didn't think much of it but yesterday it had gone down to 0. This also appears on my desktop PC running Windows, aswell a...