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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54597 Views
  • 59 replies
  • 61 likes
  • 54597 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24173 Views
  • 44 replies
  • 28 likes
  • 24173 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120623 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120623 Views
  • 62 replies
  • 48 likes

Liked songs

Cannot sort my liked songs with Spotify’s new genre and mood Store is USLanguage is English My friend has on top “hip/hop, trance and so on”not me

  • Newbie
  • Cannot sort my liked songs with Spotify’s new genre and mood  Store is US Language is English  My friend has on top “hip/hop, trance and so on” not me 
  • 166 Views
  • 0 replies
  • 1 likes
  • 166 Views
  • 0 replies
  • 1 likes

Superuser Contribution Downloaded local file wont play on phone iOS

My Question or IssueI have a lot of local files in my playlists and they all have been working for years. But now recently there is just one song that appears to be unavailable, even though it had been in my playlist since 2017. Out of nowhere I can’...

  • Newbie
  • My Question or Issue I have a lot of local files in my playlists and they all have been working for years. But now recently there is just one song that appears to be unavailable, even though it had ...
  • Lyubka
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • iOS
    Local files for Spotify Mobile
    Unavailable Song
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted song in local files

PlanFree/PremiumCountryPolandDeviceXiaomi Redmi Note 8TOperating SystemAndroid 11 My Question or IssueI have 2 .mp3 files somewhere on my phone and i can't find them anywhere so i could delete them and they would not show up on my playlist but as i s...

  • Newbie
  •   Plan Free/Premium Country Poland Device Xiaomi Redmi Note 8T Operating System Android 11   My Question or Issue I have 2 .mp3 files somewhere on my phone and i can't find them ...
  • MihailY
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to download local files

PlanPremiumCountryUnited StatesDeviceiPhone 13Operating System16.0 My Question or IssueI cannot get local files to even attempt to download on my iPhone. I have logged into my account on other devices and it downloads just fine on all of those, but i...

  • Visitor
  • Plan Premium Country United States Device iPhone 13 Operating System 16.0   My Question or Issue I cannot get local files to even attempt to download on my iPhone. I have logged into m...
  • OscarDC
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Playlist no longer discoverable to anyone but myself

I am having trouble with a playlist of mine no longer being discoverable for anyone but myself. It is not even available when directly sharing the link. I have made it public and added it to my profile, but no matter what, it is only visible when I a...

  • Casual Listener
  • I am having trouble with a playlist of mine no longer being discoverable for anyone but myself. It is not even available when directly sharing the link. I have made it public and added it t...
  • Bittencourt
  • Spotify Star
  • 571 Views
  • 5 replies
  • 0 likes
  • 571 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unliked a song by accident. Is there any way to recover it?

PlanFreeCountryPhilippinesOperating SystemWindows 10 My Question or IssueHello, so as the subject title says, I accidentally unliked a song in my Liked Songs playlist, and I'm just wondering if anybody knows how to recover it? It was done in a flash,...

  • Newbie
  • Plan Free Country Philippines Operating System Windows 10   My Question or Issue Hello, so as the subject title says, I accidentally unliked a song in my Liked Songs playlist, and I'm ju...
  • Yordan
  • Moderator
  • 294 Views
  • 1 replies
  • 1 likes
  • 294 Views
  • 1 replies
  • 1 likes

Sort playlist

Help

  • Newbie
  • Help
  • Amayy
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • How do i sort playlist
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prevent certain songs from making it into your Wrapped playlist

I'm on a Premium account. I recently had a child, so I've been playing a lot of lullabies from Spotify (one album in particular) to put her to sleep. How can I prevent these songs from making it into my Wrapped?

  • Newbie
  • I'm on a Premium account.  I recently had a child, so I've been playing a lot of lullabies from Spotify (one album in particular) to put her to sleep.  How can I prevent these songs from ma...
  • AlejaR
  • Moderator
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local files removal for android

PlanFree/PremiumCountry Device(Samsung Galaxy S20fE)Operating SystemAndroid My Question or IssueHow can I remove local files in my library permanently?

  • Casual Listener
  • Plan Free/Premium Country   Device (Samsung Galaxy S20fE) Operating System Android   My Question or Issue How can I remove local files in my library permanently?
  • AlejaR
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Empty playlists on mobile app after reinstalling Spotify on mobile device

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A10Operating SystemAndroid After performing a restore of factory settings on my mobile device, my playlists on my mobile app are empty. They are not empty on the webbrowser app. I already did a clean rein...

  • Newbie
  •   Plan Premium Country Belgium Device Samsung Galaxy A10 Operating System Android       After performing a restore of factory settings on my mobile device, my play...
  • Eni
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I am new - how does Spotify work? Download and save music for future use?

PlanPremiumFree/PremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Systemwindows 10 laptop(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGoing on a cruise, no WiFi - I wantto take another laptop an...

  • Casual Listener
  • PlanPremium Free/Premium CountryAustralia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Systemwindows 10 laptop (iOS 10, Android Oreo, Windows 10,etc.) &nbs...
  • Vasil
  • Moderator
  • 1191 Views
  • 7 replies
  • 0 likes
  • 1191 Views
  • 7 replies
  • 0 likes

Hiding the Date Added bar on playlists

Is that possible not showing the "date added"? Make them a "secret" feature just like it's possible to make with playlist itself? Don't want to people to see when I added a song or not to a playlist. Cheers,

  • Casual Listener
  • Is that possible not showing the "date added"? Make them a "secret" feature just like it's possible to make with playlist itself?   Don't want to people to see when I added a song or not ...
  • watshy
  • Casual Listener
  • 36086 Views
  • 5 replies
  • 16 likes
  • 36086 Views
  • 5 replies
  • 16 likes

Superuser Contribution Spotify Plays what It want

PlanPremiumCountryFranceDeviceThais happens in all my devises Operating SystemAndroid, Windows My Question or IssueI have Spotify premium family, last month I had problem with my credit card so the payment was delayed, now it's all fixed but now I tr...

  • Casual Listener
  • Plan Premium Country France Device Thais happens in all my devises  Operating System Android, Windows    My Question or Issue I have Spotify premium family, last month I had ...
  • MihailY
  • Moderator
  • 268 Views
  • 2 replies
  • 1 likes
  • 268 Views
  • 2 replies
  • 1 likes

Superuser Contribution "Your Top Songs" for "x" year completely wrong!

Hi people,Long term user here with virtually no issues hence this is my first post. I'm totally bemused with having gone into my Spotify this eve ( Premium / Desktop ) to browse Top Songs of a given year, and the 2020 version is completely, and utter...

  • Casual Listener
  • Hi people, Long term user here with virtually no issues hence this is my first post.  I'm totally bemused with having gone into my Spotify this eve ( Premium / Desktop ) to browse Top Song...
  • Bittencourt
  • Spotify Star
  • 568 Views
  • 3 replies
  • 1 likes
  • 568 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution "My favorite" playlist is not working.

PlanFreeCountryBrasilDevice Samsung j4Operating SystemAndroid My Question or IssueThe playlist "my favorite" is not opening.I tried opening a lot of others playlists, but only the "my favorite" playlist is not working and i have some musics in it.

  • Casual Listener
  •   Plan Free Country Brasil Device  Samsung j4 Operating System Android   My Question or Issue The playlist "my favorite" is not opening. I tried opening a lot of others pla...
  • AlejaR
  • Moderator
  • 3355 Views
  • 6 replies
  • 0 likes
  • 3355 Views
  • 6 replies
  • 0 likes

Superuser Contribution Las descargas se detienen y no se puede continuar descargando música

Ya desinstalé e instalé varias veces la app y se siguen deteniendo las descargas en cierto punto. Creo que cuando llego como a 500 discos mas o menos ahí se quedan las descargas y no puedo seguir descargando nada aunque aún tengo 60gb de memoria libr...

  • Visitor
  • Ya desinstalé e instalé varias veces la app y se siguen deteniendo las descargas en cierto punto. Creo que cuando llego como a 500 discos mas o menos ahí se quedan las descargas y no puedo seguir des...
  • OscarDC
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Followed artists removed from my profile after logon on browser

PlanPremiumCountryBrazilDeviceWindows (Web Browser)Operating SystemWindows 10 My Question or IssueToday I noted Spotify logged me off during the afternoon, after logon again I notice a lot of artists I followed before are just not followed, I started...

  • Casual Listener
  • Plan Premium Country Brazil Device Windows (Web Browser) Operating System Windows 10   My Question or Issue Today I noted Spotify logged me off during the afternoon, after logon again ...
  • rna-13
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Keep songs on "Liked Songs" but don't make it available offline

I am a paid premium user in the US.iPhone 11iOS 16 I have a large amount of songs on my "Liked Songs" playlist, but I am running out of storage on my phone. I would like to keep my songs saved to my "Liked Songs" playlist, but do not want them to be ...

  • Visitor
  • I am a paid premium user in the US. iPhone 11 iOS 16   I have a large amount of songs on my "Liked Songs" playlist, but I am running out of storage on my phone. I would like to keep my songs...
  • Taylith
  • Community Legend
  • 715 Views
  • 1 replies
  • 1 likes
  • 715 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lecture sans connexion

Bonjour,mes albums enregistré dans la bibliothèque ne fonctionnent pas sans connexion je suis obligé d'avoir les données mobiles ? merci d'avance pour votre réponse

  • Visitor
  • Bonjour,mes albums enregistré dans la bibliothèque ne fonctionnent pas sans connexion je suis obligé d'avoir les données mobiles ? merci d'avance pour votre réponse 
  • OscarDC
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

My playlists are missing!

I have a ton of playlists that I chose to not show on my spotify profile and they were all grouped in a folder, but the folder is now missing - i don't remember deleting it. Now the only way I can find my playlists now is through the shared link (tha...

  • Visitor
  • I have a ton of playlists that I chose to not show on my spotify profile and they were all grouped in a folder, but the folder is now missing - i don't remember deleting it. Now the only way I can fi...
  • Bittencourt
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes