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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298290 Views

96 replies

88 likes

  • 298290 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162364 Views

235 replies

44 likes

  • 162364 Views
  • 235 replies
  • 44 likes

Superuser Contribution Syncing playlists on Garmin Fenix 5 Plus

PlanPremiumCountrysweden DeviceIphone 6s and Garmin Fenix 5 plusOperating System(iOs 13.1.2 My Question or IssueI cant add or sync plaulists on my garmin device, has been broken for some time now. I think 2-3 Months + since it started.Can browse my p...

Visitor

Plan Premium Country sweden   Device Iphone 6s and Garmin Fenix 5 plus Operating System (iOs 13.1.2   My Question or Issue I cant add or sync plaulists on my garmin device, has b...

AlejaR

Moderator

2817 Views

2 replies

2 likes

  • 2817 Views
  • 2 replies
  • 2 likes

Superuser Contribution Possibility to listen to suggested music

You just removed on android the possibility to listen to suggested musics in the suggestions list when you click on "Add to the playlist". Put it back ! It was the best way to discover and add new songs into our personal playlists !

Casual Listener

You just removed on android the possibility to listen to suggested musics in the suggestions list when you click on "Add to the playlist". Put it back ! It was the best way to discover and add new so...

Eni

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recenlty played list does not sync properly

PlanPremiumCountry DeviceSamsung Galaxy23 My Question or IssueYesterday I played a song that comes up quite frequently on my recommended playlist after a certain song, but I forgot to like it or remember the name. But today when I went to hear that s...

Visitor

Plan Premium Country   Device Samsung Galaxy23     My Question or Issue Yesterday I played a song that comes up quite frequently on my recommended playlist after a certain son...

Vasil

Moderator

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with linking Shazam playlist

Hello, I have accidentally deleted my Shazam playlist and now I cannot add anymore or better it will show the Shazam playlist but there is no song attached. Before I deleted the playlist accidentally, I had the problem was not updating the playlist w...

Newbie

Hello,   I have accidentally deleted my Shazam playlist and now I cannot add anymore or better it will show the Shazam playlist but there is no song attached. Before I deleted the playlist acc...

Vasil

Moderator

488 Views

1 replies

1 likes

  • 488 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queue display

Plan - PremiumCountry - UKOperating System - IOS My Question or Issue - My queue display now shows the artist for the song I have queued rather than the song, how do I change this back?

Visitor

Plan - Premium Country - UK Operating System - IOS   My Question or Issue - My queue display now shows the artist for the song I have queued rather than the song, how do ...

Yordan

Moderator

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidental artist unfollow

Hello. My issue is that I've been following Taylor Swift since about 2019 but i accidentally clicked unfollow and now she appears at the top of my recently added artists page as if I've followed her just recently. Now I'm wondering if there's any way...

Newbie

Hello. My issue is that I've been following Taylor Swift since about 2019 but i accidentally clicked unfollow and now she appears at the top of my recently added artists page as if I've followed her ...

Yordan

Moderator

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unwanted, hidden duplicate song in playlist

Plan: PremiumCountry: FinlandDevice: (All)Operating System: (All) Issue:I have a playlist with 30 songs. The playlist looks normal on desktop app, android app, and desktop webapp.But when I'm on the mobile webapp or when I'm adding song to the playli...

Casual Listener

Plan: Premium Country: Finland Device: (All) Operating System: (All)   Issue: I have a playlist with 30 songs. The playlist looks normal on desktop app, android app, an...

jukkak_

Casual Listener

666 Views

4 replies

0 likes

  • 666 Views
  • 4 replies
  • 0 likes

Superuser Contribution Main playlist downloads, then when I next open the app nothing is downloaded & I have to do it again

I use a SD memory card and constantly have this issue. It is a good quality card, I have tried formatting it, I've tried deleting the app and redownloading it, I have no other issues with the memory card and use it for other apps and storage. It take...

Regular

I use a SD memory card and constantly have this issue. It is a good quality card, I have tried formatting it, I've tried deleting the app and redownloading it, I have no other issues with the memory ...

Dian

Spotify Legend

577 Views

5 replies

0 likes

  • 577 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution How can you see who added a song to a collaborative playlist?

PlanPremiumCountryUnited States of AmericaDeviceiPhone 6s and ChromebookOperating SystemiOS 12.4 and Google My Question or IssueWhy am I unable to see who added a song to my collaborative playlist?

Casual Listener

Plan Premium Country United States of America Device iPhone 6s and Chromebook Operating System iOS 12.4 and Google   My Question or Issue Why am I unable to see who added a song to my ...

MihailY

Moderator

59255 Views

31 replies

3 likes

  • 59255 Views
  • 31 replies
  • 3 likes

Superuser Contribution Local file's Cover Art not showing up in some files

Some of the files from local files don't show their covers I tried checking the files to see if there was something wrong with their covers but that wasn't the case I also tried re downloading but got the same result, the issue does not seem to be re...

Newbie

Some of the files from local files don't show their covers I tried checking the files to see if there was something wrong with their covers but that wasn't the case I also tried re downloading but go...

Not applicable

2594 Views

2 replies

0 likes

album art
Album Cover
bug
bug report
Your Library
  • 2594 Views
  • 2 replies
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Superuser Contribution Login to multiple family accounts at the same time

I’d like to be able to set up one of our family accounts to be used exclusively on Alexa but be able to control it with the Spotify app on my iPhone. The problem is having my account on Alexa is that I can’t listen when out at the same time as someon...

Visitor

I’d like to be able to set up one of our family accounts to be used exclusively on Alexa but be able to control it with the Spotify app on my iPhone. The problem is having my account on Alexa is that...

OscarDC

Moderator

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library deletes itself

Plan PremiumCountry Device(iPhone 6)Operating System(iOS)I don’t have data on my phone…weekly ( at random ) my entire library deletes itself and I have to re download all the songs again. I’ve re installed, re set my phone, and without fail I go to p...

Newbie

Plan  Premium Country   Device (iPhone 6) Operating System (iOS) I don’t have data on my phone…weekly ( at random ) my entire library deletes itself and I have to re download all ...

Lyubka

Moderator

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotfiy always goes into autoplay after any song I play.

PlanPremiumCountryUSADeviceEvery device I useOperating System My Question or IssueWhenever I play a song, no matter what I do spotify will automatically go into autoplay and exit out of whatever album/playlist/daily mix that I am listening to. I'm no...

Newbie

Plan Premium Country USA Device Every device I use Operating System     My Question or Issue Whenever I play a song, no matter what I do spotify will automatically go into autopla...

Joan

Moderator

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I play every song I have in my Library on shuffle?

PlanFamily Premium CountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I add my entire Library to one Playlist or just play every song I've saved on s...

Casual Listener

Plan Family Premium    Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Quest...

Dian

Spotify Legend

1494 Views

3 replies

0 likes

  • 1494 Views
  • 3 replies
  • 0 likes

Solved!! How to add music to the top/first in a playlist?

PlanPremiumCountryUnited KingdomDeviceLG G5 SE, Desktop/PCOperating SystemAndroid Nougat 7.0, Windows 10 Pro My Question or IssueHow do you add music to a playlist without it going to the bottom, but instead, to the top and being the first one? Simil...

Regular

Plan Premium Country United Kingdom Device LG G5 SE, Desktop/PC Operating System Android Nougat 7.0, Windows 10 Pro   My Question or Issue How do you add music to a playlist witho...

abhi4you

Visitor

3739 Views

5 replies

0 likes

  • 3739 Views
  • 5 replies
  • 0 likes

Solved!! why can't i play songs in my playlist?

No matter how much I click on the play icon for any song, the song won't play

Casual Listener

No matter how much I click on the play icon for any song, the song won't play

bruceholtgren

Casual Listener

399 Views

2 replies

0 likes

  • 399 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't fine Local files in Libary

I went to settings and turned on local files. It said it added it to my libary but I can't find it please help.PlanFree Device iphone 12 mini My Question or Issue

Newbie

I went to settings and turned on local files. It said it added it to my libary but I can't find it please help. Plan Free     Device iphone 12 mini     My Question or Issu...

Yordan

Moderator

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music appearing out of nowhere in local files

Probably no surprise but I've been having issues with syncing local files. All of the music I imported seems to appear correctly, but then there's a bunch of songs I don't even have in my library? I tried checking the local folder on my phone, there'...

Casual Listener

Probably no surprise but I've been having issues with syncing local files. All of the music I imported seems to appear correctly, but then there's a bunch of songs I don't even have in my library? I ...

Yordan

Moderator

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicate local files on iPhone

Hello,I added 2 local songs to my iPhone today and decided to include them in my Spotify playlist. Once I added them to the app I was met with a duplicate of one of the songs. I deleted the songs multiple times and re-added them but that didn’t seem ...

Newbie

Hello, I added 2 local songs to my iPhone today and decided to include them in my Spotify playlist. Once I added them to the app I was met with a duplicate of one of the songs. I deleted the songs...

Dian

Spotify Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I keep my downloaded songs when I head down to Antarctica ?

I'm deploying to Antarctica for 6-7 months and will not have any signal/internet or way to get to your server. I'd like to keep all my downloaded songs to listen to as I plan to continue my premium service on autopay. Is this possible or should I jus...

Newbie

I'm deploying to Antarctica for 6-7 months and will not have any signal/internet or way to get to your server. I'd like to keep all my downloaded songs to listen to as I plan to continue my premium s...

MihailY

Moderator

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes