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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299792 Views

96 replies

90 likes

  • 299792 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163785 Views

235 replies

44 likes

  • 163785 Views
  • 235 replies
  • 44 likes

Superuser Contribution On repeat playlist not being created.

PlanPremiumCountryUnited Kingdom DeviceIphone 12 & Desktop PCOperating SystemIOS 16 & Windows 11 My Question or IssueI have been listening to Spotify for a while now but yet my "On repeat" playlist is nowhere to be seen, is there a specific reason wh...

Casual Listener

Plan Premium Country United Kingdom   Device Iphone 12 & Desktop PC Operating System IOS 16 & Windows 11   My Question or Issue I have been listening to Spotify for a whi...

Taylith

Community Legend

318 Views

1 replies

1 likes

  • 318 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist listening on mobile

I have the free version of spotify. When I use it on desktop, I can play a playlist as many times as I want. I've noticed on mobile, once a playlist is over, it plays recommended songs, but I cannot start the playlist again. I've closed the app out c...

Visitor

I have the free version of spotify.  When I use it on desktop, I can play a playlist as many times as I want.  I've noticed on mobile, once a playlist is over, it plays recommended songs,&n...

Lyubka

Moderator

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Change the playlist song order

Add the option to change the order of the songs in your playlists, for example this functionality could be added by clicking on the song you want to move and dragging it to the position you want it to be in, a practical example would be that I have a...

Visitor

Add the option to change the order of the songs in your playlists, for example this functionality could be added by clicking on the song you want to move and dragging it to the position you want it t...

SmilingDumpsterFire

Visitor

26616 Views

15 replies

0 likes

Desktop
  • 26616 Views
  • 15 replies
  • 0 likes

My playlists keep restarting  ,when I reopen spotify

PlanPremiumCountryPolandDevicecomputerOperating Systemwindows 11My Question or IssueWhen i stop listenning to music, my playlist is stoped in the middle. When i open spotify again, after song ends my playlist restarts and plays first song. I tried to...

Newbie

  Plan Premium Country Poland Device computer Operating System windows 11 My Question or Issue When i stop listenning to music, my playlist is stoped in the middle.  When i open s...

kaworu_bloodpaw

Roadie

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Shared playlist has disappeared for everyone and all devices.

PlanFreeCountryIndiaDevice(Nothing phone 1, , DELL G3 15 3579)Operating System( Android 12, Windows 10) My Question or IssueOne of my playlist has completely disappeared from my library. It was a shared playlist and none of the 3 shared accounts can ...

Casual Listener

Plan Free Country India Device (Nothing phone 1, , DELL G3 15 3579) Operating System ( Android 12, Windows 10)   My Question or Issue One of my playlist has completely disappeared from...

kaworu_bloodpaw

Roadie

341 Views

2 replies

0 likes

  • 341 Views
  • 2 replies
  • 0 likes

Why is Jungkook's profile not showing on top artist of the month?

PlanPremiumCountryUSA My Question or IssueWhy does Jungkook's account not appear on my top artist of the month list despite me listening to his music everyday as well has having two of his songs as my #1 and 2 on my top songs of the month for almost ...

Newbie

Plan Premium Country USA   My Question or Issue Why does Jungkook's account not appear on my top artist of the month list despite me listening to his music everyday as well has having two ...

TheCyberWrecker

Regular

766 Views

4 replies

1 likes

  • 766 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Playing from Playlist Daily Mix Incorrect Language

PlanPremiumCountryCanadaDeviceSony Roku TV (Spotify Music 2.10 build 21) IssueWhen a Daily Mix is playing from the Roku TV, "Playing From Playlist" on all devices (TV, Samsung S10, Windows 11 PC) is displayed in the incorrect language. When the same ...

Casual Listener

Plan Premium Country Canada Device Sony Roku TV (Spotify Music 2.10 build 21)   Issue When a Daily Mix is playing from the Roku TV, "Playing From Playlist" on all devices (TV, Samsung S1...

Civlac

Casual Listener

696 Views

5 replies

1 likes

  • 696 Views
  • 5 replies
  • 1 likes

Superuser Contribution Local Files

PlanPremiumCountryUnited States of AmericaDeviceiPhone Xr and ComputerOperating SystemIOS 16 and Windows 11My Question or IssueWhenever I put in local files it gives me two of the song and i would like to know how to fix it.

Newbie

  Plan Premium Country United States of America Device iPhone Xr and Computer Operating System IOS 16 and Windows 11 My Question or Issue Whenever I put in local files it gives me two ...

Yordan

Moderator

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Links broken to my own playlists

PlanPremiumCountryUSADeviceDesktop & iPhone 8 plus My Question or IssueHello! I have been keeping links to a few huge playlists I have made each year because they hold everything I have discovered each the year. I am very sad though because even thou...

Newbie

Plan Premium Country USA Device Desktop & iPhone 8 plus     My Question or Issue Hello! I have been keeping links to a few huge playlists I have made each year because they hol...

HalfNathan

Roadie

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify adding songs to my "Liked Songs" that I did not like...

Plan:Premium Country:USA Device:Lastest iPhone & latest Macbook Pro Operating System:Latest updates My Question or Issue:Spotify keeps adding songs to my "Liked Songs" library that I did not add. I know it wasn't an accident because it keeps adding K...

Gig Goer

  Plan: Premium   Country: USA   Device: Lastest iPhone & latest Macbook Pro   Operating System: Latest updates   My Question or Issue: Spotify keeps adding...

OscarDC

Moderator

2478 Views

10 replies

1 likes

  • 2478 Views
  • 10 replies
  • 1 likes

Playlist got Taken down

PlanPremiumCountryUSADeviceN/AOperating SystemN/A My Question or IssueReposting my unsolved issue: https://community.spotify.com/t5/Your-Library/Playlist-got-taken-down/td-p/5487413

Gig Goer

Plan Premium Country USA Device N/A Operating System N/A   My Question or Issue Reposting my unsolved issue: https://community.spotify.com/t5/Your-Library/Playlist-got-taken-down/...

kaworu_bloodpaw

Roadie

375 Views

3 replies

0 likes

  • 375 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost my playlists

I have a new phone device, how can I get back all my playlists created on my old phone.I thought I was logging into the same account, because it retrieved all my personal details, however none of my old playlists are listed. Is it possible I may have...

Newbie

I have a new phone device, how can I get back all my playlists created on my old phone. I thought I was logging into the same account, because it retrieved all my personal details, however none of m...

OscarDC

Moderator

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to turn off Spotify playing random podcasts while listening to music

While trying to listen to music Spotify is auto playing podcasts after any song I listen too ends and turning off auto play doesn't fix it. If I'm listening to a music playlist I don't want it auto playing podcasts.

Visitor

While trying to listen to music Spotify is auto playing podcasts after any song I listen too ends and turning off auto play doesn't fix it. If I'm listening to a music playlist I don't want it auto p...

Alex

Spotify Legend

9151 Views

1 replies

1 likes

  • 9151 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked list doesn’t have enhanced

Premium planUSiPhone 13iOS 16.2my liked list doesn’t have an enhanced button, but all my other lists do. My friends have the enhanced button on their liked list, but not on every single playlist. Why?II’ve done a log out and clean install

Newbie

Premium plan US iPhone 13 iOS 16.2 my liked list doesn’t have an enhanced button, but all my other lists do. My friends have the enhanced button on their liked list, but not on every single p...

Joan

Moderator

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Library entries do not sync across devices

Did Playlists and added to the Library on Windows PC. When I go to use Spotify App on other devices such as iPhone and Roku version I'm not seeing newly added playlists.

Visitor

Did Playlists and added to the Library on Windows PC. When I go to use Spotify App on other devices such as iPhone and Roku version I'm not seeing newly added playlists.

kaworu_bloodpaw

Roadie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

Spotify Legend

Hey there,   We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team ...

NearlyNuble

Regular

61761 Views

229 replies

48 likes

  • 61761 Views
  • 229 replies
  • 48 likes

Play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have lost my playlist I’ve been doing other things and wanted to relax and listen to some ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have l...

kaworu_bloodpaw

Roadie

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost the whole library when joining a family-subscription

Hi!I just joined a family-subscription and sadly lost the whole library that I've been working on for the past 12 years... I have checked everywhere, even the "recover playlist", but it seems like everything just got deleted. It's so heartbreaking be...

Visitor

Hi! I just joined a family-subscription and sadly lost the whole library that I've been working on for the past 12 years... I have checked everywhere, even the "recover playlist", but it seems like ...

Lyubka

Moderator

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Errors in file folders titles & incorrect playlist times

Free planUSAWindows 10 / Microsoft Edge Recently I have noticed that some of the playlist total run times have been off by about 15 minutes. Some have been correct at 2hrs but many are clocked at 1hr 45 minutes. Also as of today, file folders have go...

Newbie

Free plan USA Windows 10 / Microsoft Edge   Recently I have noticed that some of the playlist total run times have been off by about 15 minutes.  Some have been correct at 2hrs but many...

OscarDC

Moderator

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes