Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Elli_963
  • Casual Listener
  • 30127 Views
  • 27 replies
  • 37 likes
  • 30127 Views
  • 27 replies
  • 37 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • CarpetCrawler14
  • Casual Listener
  • 9352 Views
  • 25 replies
  • 23 likes
  • 9352 Views
  • 25 replies
  • 23 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 98908 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 98908 Views
  • 57 replies
  • 48 likes

Superuser Contribution Greyed out songs

PlanPremiumCountryUKDeviceiPhone SEOperating SystemiOS 15.5 My Question or IssueI am experiencing issues whereby songs become greyed out. I have searched the forums and recognise that this is a common issue, however none of the previous "solutions" s...

  • Casual Listener
  • Plan Premium Country UK Device iPhone SE Operating System iOS 15.5   My Question or Issue I am experiencing issues whereby songs become greyed out. I have searched the forums and recog...
  • Eni
  • Moderator
  • 423 Views
  • 7 replies
  • 1 likes
  • 423 Views
  • 7 replies
  • 1 likes

Podcasts not working in Ukraine

PlanFreeCountryUkraine Hi! Spotify just launched in Ukraine (literally yesterday), but we don't have podcasts. Like at all. On all platforms - win, android and web-player.Can it be fixed?

  • Casual Listener
  • Plan Free Country Ukraine   Hi!  Spotify just launched in Ukraine (literally yesterday), but we don't have podcasts. Like at all. On all platforms - win, android and we...
  • Physicist
  • Casual Listener
  • 12323 Views
  • 21 replies
  • 32 likes
  • 12323 Views
  • 21 replies
  • 32 likes

Superuser Contribution issues playing music from my liked

PlanPremiumCountryUSADevice(iPhone 11)Operating System(IOS 15.6) My Question or Issue: Okay so I have been having this problem for about 4 or 5 days. the first two days were the worst. Basically, i press shuffle on my liked songs, it plays a few song...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 11) Operating System (IOS 15.6)   My Question or Issue:  Okay so I have been having this problem for about 4 or 5 days. the first two days ...
  • Vasil
  • Moderator
  • 348 Views
  • 5 replies
  • 0 likes
  • 348 Views
  • 5 replies
  • 0 likes

Superuser Contribution Not able to play anything from Liked Songs

PlanPremiumCountryEstoniaDeviceMi Box SOperating SystemAndroid 9 My Question or IssueI am using Spotify app on Mi Box S and when I'm trying to play anything from my Liked Songs, I simply can't do it, because nothing happens, althought current playbac...

  • Casual Listener
  • Plan Premium Country Estonia Device Mi Box S Operating System Android 9   My Question or Issue I am using Spotify app on Mi Box S and when I'm trying to play anything from my Liked Son...
  • Alex
  • Spotify Legend
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

[Playlists] playlist help

ive been having a real hard time trying to find HOW TO JUST MAKE A SIMPLE HELP POST!!!! I CLICK SUPPORT AND IT BRINGS ME TO FAQ. I LITERALLY CANNOT FIND HOW TO GET TO SUPPORT. SO HERE YOU GO! I have a playlist that keeps disappearing from my view. it...

  • Casual Listener
  • ive been having a real hard time trying to find HOW TO JUST MAKE A SIMPLE HELP POST!!!! I CLICK SUPPORT AND IT BRINGS ME TO FAQ. I LITERALLY CANNOT FIND HOW TO GET TO SUPPORT. SO HERE YOU GO!  ...
  • thezero
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • Playlists
  • 238 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution What happened to my “liked songs”

PlanFree/PremiumPremium family CountryColombia DeviceiPhone 13Operating SystemiOS 10? My Question or IssueI deleted the app from my phone, but once I downloaded it again my “liked songs” disappeared. If I search for a specific song it says it’s liked...

  • Casual Listener
  •   Plan Free/Premium Premium family  Country Colombia    Device iPhone 13 Operating System iOS 10?   My Question or Issue I deleted the app from my phone, but onc...
  • OscarDC
  • Moderator
  • 620 Views
  • 3 replies
  • 0 likes
  • 620 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist download issues

PlanPremiumCountryUnited KingdomDeviceiPhone XROperating SystemiOS 16 (Beta 4) My Question or IssueWhen trying to download a playlist it seems like it is going to start but then just doesn’t do anything and I can spam this button without anything hap...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone XR Operating System iOS 16 (Beta 4)   My Question or Issue When trying to download a playlist it seems like it is going to start but t...
  • Vasil
  • Moderator
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't unhide songs

I've tried everything. I've tried relogging, force stopping, and redownloading. Nothing is working and I suspect it's because I have the free version of Spotify. Is it possible for an employee to delete my hidden songs list?

  • Newbie
  • I've tried everything. I've tried relogging, force stopping, and redownloading. Nothing is working and I suspect it's because I have the free version of Spotify. Is it possible for an employee to del...
  • Dian
  • Spotify Legend
  • 2221 Views
  • 4 replies
  • 0 likes
  • 2221 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Created Playlists Default to Public with "Make Public" Option Turn Off

PlanPremium Operating SystemAndroid & Windows 10 My Question or IssueI use Spotify on my Android devices and Windows 10 computers. I've noticed all of my created playlists are public by default even with the "Make my new playlists public" option in S...

  • Newbie
  • ...laylists are public by default even with the "Make my new playlists public" option in Settings disabled. I had to manually make my playlists private. The Spotify application on all of my devices is up to d...
  • SPOT_PUTS
  • Visitor
  • 1806 Views
  • 3 replies
  • 0 likes
  • 1806 Views
  • 3 replies
  • 0 likes

Unable to add or remove albums on mobile

PlanPremiumCountry: NorwayDevice: Galaxy S8My Question or IssueI have been unable to add or remove liked songs on my phone. It works as normal on PC, but it's a hassle to switch between them. When I press Like (the heart) it goes green, but is not ad...

  • Newbie
  •   Plan Premium Country: Norway Device: Galaxy S8 My Question or Issue I have been unable to add or remove liked songs on my phone. It works as normal on PC, but it's a hassle to swit...
  • Taylith
  • Community Legend
  • 137 Views
  • 1 replies
  • 2 likes
  • 137 Views
  • 1 replies
  • 2 likes

My songs on my playlist disappeared and showing: song is unavailable.

Żadna z poniższych informacji nie jest wymagana. Jednak im więcej podasz, tym łatwiej nam będzie spróbować i pomóc.PlanPremiumKrajPolandUrządzenie(Poco X3 NFC)System operacyjny(Android 11, miui 12) Moje pytanie lub problemMy songs from my playlist di...

  • Newbie
  • Żadna z poniższych informacji nie jest wymagana. Jednak im więcej podasz, tym łatwiej nam będzie spróbować i pomóc. Plan Premium Kraj Poland Urządzenie (Poco X3 NFC) System operacyjny (Androi...
  • Taylith
  • Community Legend
  • 200 Views
  • 1 replies
  • 1 likes
  • 200 Views
  • 1 replies
  • 1 likes

How to re like songs ive unliked?

So this morning i didnt have my phone so i logged into spotify on my moms phone and when i was done listening i forgot to log out so when my mom got on spotify she thought i put those songs on her account and she unliked over 400 songs. how do i find...

  • Newbie
  • So this morning i didnt have my phone so i logged into spotify on my moms phone and when i was done listening i forgot to log out so when my mom got on spotify she thought i put those songs on her ac...
  • jrham
  • Roadie
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays random music after my first song in the playlist

As the title explains itself I keep getting random songs when I skip or listen to the end my first song in the playlist. And I can never get the second song played in the playlist. Same thing is happening on my phone. I tried logging out and restarti...

  • Newbie
  • As the title explains itself I keep getting random songs when I skip or listen to the end my first song in the playlist. And I can never get the second song played in the playlist. Same thing is happ...
  • panpanpanpanpan
  • Newbie
  • 484 Views
  • 2 replies
  • 1 likes
  • 484 Views
  • 2 replies
  • 1 likes

Superuser Contribution Desktop app will not sync with any other version of Spotify in the connect to a device tab

For starters I had a similar issue a month ago where It would not sync between the desktop app and phone with another issue of my liked songs not showing up. This was fixed in an update a week later resolving the syncing issues. A couple days ago I a...

  • Newbie
  • For starters I had a similar issue a month ago where It would not sync between the desktop app and phone with another issue of my liked songs not showing up. This was fixed in an update a week l...
  • Vasil
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain songs wont play

PremiumCountryUnited kingdomDeviceSamsung galaxy a32 4gOperating SystemAndroid my spotify will not allow me to listen to songs of this artist. It seems that when they are featured it is not a problem but any song made by that artist my spotify will j...

  • Visitor
  • Premium Country United kingdom Device Samsung galaxy a32 4g Operating System Android   my spotify will not allow me to listen to songs of this artist. It seems that when they are feature...
  • Eni
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Siri Plays Playlist Radio instead of Playlist

Plan: PremiumCountry: USADevice: iPhone 12 MiniOperating System: iOS 15.5 My Question or Issue:I’ll say to Siri, “Shuffle my ________ playlist” and she says “________ now shuffling on Spotify” and then she immediately plays the radio based on the pla...

  • Casual Listener
  • Plan: Premium Country: USA Device: iPhone 12 Mini Operating System: iOS 15.5   My Question or Issue: I’ll say to Siri, “Shuffle my ________ playlist” and she says “________ ...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Superuser Contribution After playing a few songs, it starts to play a random song from a playlists on repeat.

So, I'm premium. I read about the AutoPlay, but is not about that. After playing a few songs of a group/album/list/radio, Spotify starts to play a song (it's not the same song, but it's always playing a song) and with no volume. That means that I can...

  • Casual Listener
  • So, I'm premium. I read about the AutoPlay, but is not about that. After playing a few songs of a group/album/list/radio, Spotify starts to play a song (it's not the same song, but it's always playin...
  • Richabv1
  • Regular
  • 1043 Views
  • 11 replies
  • 0 likes
  • 1043 Views
  • 11 replies
  • 0 likes

Superuser Contribution Playlist auto updating - but not syncing music

Plan PremiumCountry CanadaDevice (iPhone 12)Operating System current My Question or IssueI have “download over cellular” turned off for my Spotify and have, instead, saved many playlists as downloaded in my library. Some are static, but many are my D...

  • Visitor
  • Plan Premium Country Canada Device (iPhone 12) Operating System current   My Question or Issue I have “download over cellular” turned off for my Spotify and have, instead, saved ...
  • Yordan
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution The music is playing in a language i do not understand

PlanPremiumCountrySweden DeviceS21Operating SystemAndroid, newest, My Question or IssueMy playlist plays finnish songs i do not want to hear, tried the "Skip", the "Do not play this song" But finnish**bleep** is still appearing. Cmon spotify, i playe...

  • Visitor
  • Plan Premium Country Sweden   Device S21 Operating System Android, newest,    My Question or Issue My playlist plays finnish songs i do not want to hear, tried the "Skip", t...
  • Elena
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Liked songs

Account Premium Apple iPhone 7System(iOS 15 My Question or IssueThere are 146 liked songs showing but I can only see 55 liked songs Plan

  • Visitor
  • Account  Premium  Apple iPhone 7 System (iOS 15   My Question or Issue There are 146 liked songs showing but I can only see 55 liked songs  Plan  
  • Amayy
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes