Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • ToneBaloney
  • Newbie
  • 5111 Views
  • 17 replies
  • 19 likes
  • 5111 Views
  • 17 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 92884 Views
  • 57 replies
  • 47 likes
  • Connect
    JAM
  • 92884 Views
  • 57 replies
  • 47 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • fixurappitstrash999
  • Newbie
  • 232906 Views
  • 1147 replies
  • 42 likes
  • 232906 Views
  • 1147 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3208 Views
  • 1 replies
  • 2 likes
  • 3208 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Web player queue has vanished

I have been using the Spotify Web Player successfully in Edge for over 6 months, I changed to Edge after having constant issue in Chrome with songs stopping after 6 seconds, but Edge was rock solid...... Until today!Now my queue works in that it shuf...

QuaiTex_0-1659086553592.png
  • Casual Listener
  • I have been using the Spotify Web Player successfully in Edge for over 6 months, I changed to Edge after having constant issue in Chrome with songs stopping after 6 seconds, but Edge was rock solid.....
  • QuaiTex
  • Casual Listener
  • 333 Views
  • 2 replies
  • 2 likes
  • Edge
    queue
    Web Player
  • 333 Views
  • 2 replies
  • 2 likes

Superuser Contribution Can’t stream local file to third-party device

PlanPremiumCountryUK Device(iPhone)Operating System(iOS 15.) My Question or IssueI have some local files which I want to import onto my phone to play within Spotify. I’ve managed them to upload them to my desktop Mac, added them to a playlist and syn...

  • Casual Listener
  • Plan Premium Country UK   Device (iPhone) Operating System (iOS 15.)   My Question or Issue I have some local files which I want to import onto my phone to play within Spotify. I...
  • nmincone
  • Visitor
  • 985 Views
  • 3 replies
  • 0 likes
  • 985 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution One playlist for all my songs

Hi, is it possible to combine/merge all my playlist to get all music into one long master list? regards Henrik

  • Casual Listener
  • Hi,    is it possible to combine/merge all my playlist to get all music into one long master list?  regards  Henrik 
  • Dian
  • Spotify Legend
  • 995 Views
  • 3 replies
  • 0 likes
  • 995 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Searching by Tag not working (again!)

PlanPremiumCountryBrazilDevice(iPhone 13, Windows)Operating System(iOS 15, Windows 10) My Question or IssueTag Search such as: artist, track, album, genre, year are not working properly again.People should check this features before releasing a new v...

  • Music Fan
  • Plan Premium Country Brazil Device (iPhone 13, Windows) Operating System (iOS 15, Windows 10)     My Question or Issue Tag Search such as: artist, track, album, genre, year are n...
  • wineamyhouse
  • Music Fan
  • 945 Views
  • 8 replies
  • 0 likes
  • Search
    Tags
  • 945 Views
  • 8 replies
  • 0 likes

Superuser Contribution Songs cut short

I joined premium and my main playlist is only playing about 10 seconds of each song

  • Visitor
  • I joined premium and my main playlist is only playing about 10 seconds of each song
  • Eni
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I work around the 10,000 song Library limit.

(Premium plan) Recently, I tried to add a song to my collection only to see the error message "Epic Collection Friend, Your library is all filed up". Some searching showed me that there is a Library (and Playlist) limit of 10,000 songs. (I'm at 9200 ...

  • Visitor
  • (Premium plan)   Recently, I tried to add a song to my collection only to see the error message "Epic Collection Friend, Your library is all filed up".   Some searching showed me that t...
  • shaun_n
  • Casual Listener
  • 5619 Views
  • 17 replies
  • 5 likes
  • library full
  • 5619 Views
  • 17 replies
  • 5 likes

Superuser Contribution Playlist items is missing after reopening app that not used for few days

Hi, I think I found a bug. If Spotify app on mobile wasn't used for few days, and then re-opened some playlist items will be missing. Steps to reproduce:1. Look for ASOT 1065 (or any other playlist with lots of tracks).2. Listen it for some time. 3. ...

  • Regular
  • Hi,    I think I found a bug.  If Spotify app on mobile wasn't used for few days, and then re-opened some playlist items will be missing.    Steps to reproduce: 1. Look...
  • rndm2
  • Regular
  • 365 Views
  • 7 replies
  • 0 likes
  • 365 Views
  • 7 replies
  • 0 likes

Superuser Contribution grey songs in my queue

Plan: PremiumCountry: USA Device: iPhone 11 (iOS 15) Recently, there has been grey songs in my queue when i press shuffle. If i look through my liked songs and press on the song individually, it plays with no problem. There's also songs that are grey...

  • Casual Listener
  • Plan: Premium Country: USA    Device: iPhone 11 (iOS 15)   Recently, there has been grey songs in my queue when i press shuffle. If i look through my liked songs and pre...
  • Jeremy
  • Spotify Legend
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New pisodes folder - how te delete podcast

PlanPremiumCountry DeviceiPhone 6SOperating SystemiOS 15.2 My Question or IssueOnce in a while the free podcast(s) I listen to have a to-be-paid-for episode. For these episodes the menu choice 'mark as played' (or just a new one 'remove') is not avai...

  • Casual Listener
  • Plan Premium Country   Device iPhone 6S Operating System iOS 15.2   My Question or Issue Once in a while the free podcast(s) I listen to have a to-be-paid-for episode. For these e...
  • OscarDC
  • Moderator
  • 499 Views
  • 3 replies
  • 1 likes
  • 499 Views
  • 3 replies
  • 1 likes

Superuser Contribution Random music plays, premium acct

Whenever I click a playlist or radio station spotify plays one song and then begins playing random music instead of my preference. I noticed it last night for the first time and it's still going on as of now. I'm a premium subscriber. Can someone hel...

  • Casual Listener
  • Whenever I click a playlist or radio station spotify plays one song and then begins playing random music instead of my preference.  I noticed it last night for the first time and it's still goin...
  • hoppeellie
  • Casual Listener
  • 328 Views
  • 3 replies
  • 1 likes
  • 328 Views
  • 3 replies
  • 1 likes

Superuser Contribution Downloaded songs won't play when offline

I have some playlists that say they are downloaded that won't play while others will. How do I fix this?!

  • Visitor
  • I have some playlists that say they are downloaded that won't play while others will. How do I fix this?! 
  • OscarDC
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution User Created Playlists Error Message

PlanPremiumCountry DeviceiPhone Operating SystemiOS 15.6 My Question or IssueI'm an employee who is having an issue where my personal playlist's are not showing up on my mobile device. Every time I go to open & play one of my 100+ personal playlists,...

  • Casual Listener
  • Plan Premium Country   Device iPhone  Operating System iOS 15.6   My Question or Issue I'm an employee who is having an issue where my personal playlist's are not showing up ...
  • Dian
  • Spotify Legend
  • 204 Views
  • 3 replies
  • 0 likes
  • 204 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't get local files to add songs anymore?

PlanPremiumCountryUsaDeviceSamsung S21+ and MacsOperating SystemOne Ui 4.1, OSX My Question or IssueI've had a local folder for years on Mac with mp3s. Now I went to add some more and it won't pick them up, only the original files in that folder. I c...

  • Music Fan
  •   Plan Premium Country Usa Device Samsung S21+ and Macs Operating System One Ui 4.1, OSX   My Question or Issue I've had a local folder for years on Mac with mp3s. Now I went to ...
  • Dian
  • Spotify Legend
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Não consigo baixar as músicas depois de formatar o aparelho celular

Formatei meu celular e não consigo mais baixar as minhas músicas. Spotify PremiumMoto g9 plus.

  • Visitor
  • Formatei meu celular e não consigo mais baixar as minhas músicas.   Spotify Premium Moto g9 plus.
  • Bittencourt
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Transfer

I've been using anghami for 5 years and I finally decided to move to spotify. I got a premium account and wanted to transfer my playlists from anghami to spotify. All I could find is a website called (link removed) to transfer them. But is this websi...

  • Casual Listener
  • I've been using anghami for 5 years and I finally decided to move to spotify. I got a premium account and wanted to transfer my playlists from anghami to spotify. All I could find is a website called...
  • Bittencourt
  • Spotify Star
  • 1124 Views
  • 1 replies
  • 3 likes
  • 1124 Views
  • 1 replies
  • 3 likes

Playlist format

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy playlist is showing up like this, how dk i change it?

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My play...
  • Taylith
  • Community Legend
  • 539 Views
  • 1 replies
  • 1 likes
  • 539 Views
  • 1 replies
  • 1 likes

Add silence between tracks

Hi ! I'm using spotify on PC to have a playlist for therapy with patients. Is there any option to add some seconds of silence between tracks ? I've been using a silent track of 10 seconds, but it makes a bit of a white noise when listened. Thanks

  • Visitor
  • Hi !   I'm using spotify on PC to have a playlist for therapy with patients. Is there any option to add some seconds of silence between tracks ? I've been using a silent track of 10 seconds, b...
  • Taylith
  • Community Legend
  • 948 Views
  • 1 replies
  • 1 likes
  • 948 Views
  • 1 replies
  • 1 likes

Superuser Contribution Recently played playlists option has disappeared on iPhone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue since the last update, the recently played playlists has gone. This was the main feature I u...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Dian
  • Spotify Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't copy links to songs

PlanFreeCountryCanadaDeviceHP LaptopOperating SystemWindows 10 I've been using Spotify via a web browser (firefox) for about 2 years now and I've had no problem copying links before. I use last.fm and I tend to add spotify links on their website when...

  • Regular
  • Plan Free Country Canada Device HP Laptop Operating System Windows 10   I've been using Spotify via a web browser (firefox) for about 2 years now and I've had no problem copying links b...
  • vangloria
  • Newbie
  • 1813 Views
  • 8 replies
  • 2 likes
  • 1813 Views
  • 8 replies
  • 2 likes

Liked songs

Not getting my liked songs visible 

  • Visitor
  • Not getting my liked songs visible 
  • AdamDam
  • Spotify Star
  • 240 Views
  • 1 replies
  • 1 likes
  • 240 Views
  • 1 replies
  • 1 likes