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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299882 Views

96 replies

90 likes

  • 299882 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163892 Views

235 replies

44 likes

  • 163892 Views
  • 235 replies
  • 44 likes

Superuser Contribution Playlists set to public not showing on my profile

I have 4 playlists all set to public and displayed on my profile, and i can see them when i look at my profile, but when anyone else looks at my profile they can only see 3 of them with my main playlist not showing up. I have tried all of the fixes l...

Newbie

I have 4 playlists all set to public and displayed on my profile, and i can see them when i look at my profile, but when anyone else looks at my profile they can only see 3 of them with my main playl...

Bingusland

Newbie

4392 Views

18 replies

1 likes

  • 4392 Views
  • 18 replies
  • 1 likes

Superuser Contribution Have lost all my playlists

PlanFree (was Premium and would like to return to Premium)Country: UK Device: Google Pixel4a/ MacBook Air (but I had an iphone before jan 2021)Operating System: Android/ macIOS Ventura (but I had a Windows PC before Jan 2022) My Question or Issue I l...

Visitor

  Plan Free (was Premium and would like to return to Premium) Country: UK   Device: Google Pixel4a/ MacBook Air (but I had an iphone before jan 2021) Operating System: Android/ m...

Dian

Spotify Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs gone

Hi, Today I opened up Spotify and I noticed that all the songs I have liked are now unliked and the liked songs playlist is empty. I have this issue on all of my devices.How can I fix this or is it a mistake made by Spotify?

Regular

Hi,   Today I opened up Spotify and I noticed that all the songs I have liked are now unliked and the liked songs playlist is empty. I have this issue on all of my devices. How can I fix this...

alps103

Regular

996 Views

8 replies

0 likes

  • 996 Views
  • 8 replies
  • 0 likes

Superuser Contribution Queue for playlist/artist is not respected - plays random songs

PremiumCountry UK DeviceMacbook ProOperating SystemMacOS Monterrey Queue for playlist/artist is not respected - plays random songs. I play the first song from playlist/artist but the next songs are random and not from that playlist/artist. Very frust...

Casual Listener

  Premium Country UK   Device Macbook Pro Operating System MacOS Monterrey   Queue for playlist/artist is not respected - plays random songs. I play the first song from p...

Lyubka

Moderator

408 Views

3 replies

0 likes

  • 408 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist maximum reached; What are my options?

Plan: PremiumCountry USA Device iMac and iPhone 14 ProOperating System: Ventura 13.0.1 My Question or IssueI believe I have reached the maximum number of playlists for my account. Not that I have received any sort of notification, however. I am at th...

Newbie

Plan: Premium Country USA   Device iMac and iPhone 14 Pro Operating System: Ventura 13.0.1   My Question or Issue I believe I have reached the maximum number of playlists f...

Eni

Moderator

719 Views

1 replies

0 likes

  • 719 Views
  • 1 replies
  • 0 likes

Greyed out songs

I’ve read all sorts of questions about greyed out songs, but I am seeing very few answers, especially from Spotify. The only answer I get is the song or album is not approved or available in your country. OK fine, I understand that. IF YOU LIVE OUTSI...

Visitor

I’ve read all sorts of questions about greyed out songs, but I am seeing very few answers, especially from Spotify. The only answer I get is the song or album is not approved or available in your cou...

jacob5634

Casual Listener

335 Views

1 replies

1 likes

  • 335 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked Songs List - Contains songs that I didn't like

In my liked songs list, everyday new songs are getting added that I haven't liked. I have even changed my password. PlanPremium CountryIndia DeviceXiaomi 11T Pro Operating SystemAndroid

Regular

In my liked songs list, everyday new songs are getting added that I haven't liked. I have even changed my password.   Plan Premium   Country India   Device Xiaomi 11T Pro &nb...

Maria

Moderator

1561 Views

7 replies

0 likes

  • 1561 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Syncing local files to iphone

PlanPremiumCountryU.S.Deviceiphone 11 Acer aspire 5Operating SystemiOS 16.0 Windows 11 My Question or IssueI recently wanted to listen to some songs not on Spotify so I followed the steps and enabled local files from my laptop to Spotify. I added all...

Casual Listener

Plan Premium Country U.S. Device iphone 11     Acer aspire 5 Operating System iOS 16.0       Windows 11   My Question or Issue I recently wanted to l...

mjhd

Newbie

1671 Views

3 replies

0 likes

  • 1671 Views
  • 3 replies
  • 0 likes

Is it possible to create a playlist on my iphone and move it to Spotify on my computer?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Takedown Notification

PlanPremiumCountryFrance DeviceiPhone13 Pro Max Operating SystemiOS 16 My Question or Issue I received emails saying my playlists had been taken down. 'Hello,We have found the following content to be in violation of our content policies, and we have ...

Casual Listener

Plan Premium Country France    Device iPhone13 Pro Max   Operating System iOS 16   My Question or Issue   I received emails saying my playlists had been taken do...

yaktam

Roadie

840 Views

5 replies

7 likes

  • 840 Views
  • 5 replies
  • 7 likes

Superuser Contribution Shuffle mode bugs

Whenever I turn off Spotify, my listening queue just disappear and I have to listen from the begin again, this only happens when shuffle is on. This is extremely annoying, has anyone experienced the same?

Visitor

Whenever I turn off Spotify, my listening queue just disappear and I have to listen from the begin again, this only happens when shuffle is on. This is extremely annoying, has anyone experienced the ...

OscarDC

Moderator

269 Views

1 replies

1 likes

  • 269 Views
  • 1 replies
  • 1 likes

Superuser Contribution Artists fraudelently creating albums called "Daily Mix X"

PlanPremiumCountryCanada My Question or IssueSome artists have started to create albums called "Daily Mix 1", "Daily Mix 2" etc. So when I go "hey google, play daily mix 1," I get one of this gawd-awful albums that no one in their right mind would li...

Regular

Plan Premium Country Canada   My Question or Issue Some artists have started to create albums called "Daily Mix 1", "Daily Mix 2" etc.  So when I go "hey google, play daily mix 1," I ...

UkeLienard

Casual Listener

419 Views

4 replies

2 likes

  • 419 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify on Xbox restarts queue

PlanPremiumCountryUSADeviceXbox Series X (controlled by IPhone 11) Recreate ProblemPlay a playlist shuffled and skip about 20 songs, after the song is finished it will go back to the first song played then repeat the same ~20 songs again and again My...

Newbie

  Plan Premium Country USA Device Xbox Series X (controlled by IPhone 11)   Recreate Problem Play a playlist shuffled and skip about 20 songs, after the song is finished it will go...

AlejaR

Moderator

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists not completing

the only playlists i have that actually play all the songs in it before going to a similar radio based off the playlist are ones that have less than 100 songs in it. if i hit shuffle on any of my main playlists it only plays about 10% of the songs fr...

Newbie

the only playlists i have that actually play all the songs in it before going to a similar radio based off the playlist are ones that have less than 100 songs in it. if i hit shuffle on any of my mai...

Eni

Moderator

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Release Radar cover stuck with Guetta!

PremiumUnited StatesAll platforms My cover art for my Release Radar has been stuck on David Guetta for like 6 months. I don't listen to him anymore, and barely did to begin with. I am so tired of seeing his face. I listen to thousands of hours a year...

Newbie

Premium United States All platforms   My cover art for my Release Radar has been stuck on David Guetta for like 6 months. I don't listen to him anymore, and barely did to begin with. I am so...

gusost

Newbie

495 Views

2 replies

1 likes

  • 495 Views
  • 2 replies
  • 1 likes

Superuser Contribution Shuffle Entire Library

PlanPremiumCountryUsDeviceAndroid My Question or IssueHow do I play my entire library on shuffle please!?

Visitor

Plan Premium Country Us Device Android      My Question or Issue How do I play my entire library on shuffle please!?

Not applicable

2147 Views

3 replies

8 likes

  • 2147 Views
  • 3 replies
  • 8 likes

Superuser Contribution Each third track in my liked playlist is suddenly UNLIKED

Hello,I need help with restoring my LIKED SONGS playlist as I've noticed that for some reason each THIRD song in it is UNLIKED. That's around three thousand tracks were simultaneously pruned.That's very annoying as I've gathered it and carefully sele...

Gig Goer

Hello, I need help with restoring my LIKED SONGS playlist as I've noticed that for some reason each THIRD song in it is UNLIKED.  That's around three thousand tracks were simultaneously prune...

kosodka

Casual Listener

824 Views

6 replies

1 likes

  • 824 Views
  • 6 replies
  • 1 likes

Superuser Contribution Can’t download playlist

I have Spotify premium and just got a new phone that erased all my downloaded music the playlist was downloaded the individual songs have an empty arrow pointing down i have been trying to download playlist for days I have used different Wi-Fi and ce...

Visitor

I have Spotify premium and just got a new phone that erased all my downloaded music the playlist was downloaded the individual songs have an empty arrow pointing down i have been trying to download p...

OscarDC

Moderator

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify created/updates playlist missing

I was using a link HTTPS://open.Spotify.com/playlist/37i9dQZF1E6YuccBxUcC1?si=_6jZd—aT1eAGql9jLgc9g(Not sure if the letter at the end after w is i or L)To access a playlist that would update every couple of hours based on the time of day and my liste...

Visitor

I was using a link HTTPS://open.Spotify.com/playlist/37i9dQZF1E6YuccBxUcC1?si=_6jZd—aT1eAGql9jLgc9g (Not sure if the letter at the end after w is i or L) To access a playlist that would update ever...

AlejaR

Moderator

266 Views

2 replies

1 likes

  • 266 Views
  • 2 replies
  • 1 likes