Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 74841 Views
  • 61 replies
  • 66 likes
  • 74841 Views
  • 61 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Jayemuller
  • Newbie
  • 38191 Views
  • 57 replies
  • 30 likes
  • 38191 Views
  • 57 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 133831 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 133831 Views
  • 62 replies
  • 48 likes

Deezer playing other family members music

PlanFree/PremiumCountry DeviceiPhone 11 Operating System(iOS 14.8Hi, I am the admin on our family deezer. When I am in my account, it is showing me my sons music and plays his music. I can’t figure it out, anyone got any ideas please ? Thanks

  • Newbie
  • Plan Free/Premium Country   Device iPhone 11  Operating System (iOS 14.8 Hi, I am the admin on our family deezer. When I am in my account, it is showing me my sons music and plays h...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why do my files keep skipping over even when they're accessible?

PlanPremiumCountryUnited States DeviceSamsung Galaxy S21Operating SystemUnknown I don't understand how my files can keep being skipped over on Spotify even when they work completely fine in my Files. I've tried downloading them again, resetting my ph...

  • Casual Listener
  •   Plan Premium Country United States   Device Samsung Galaxy S21 Operating System Unknown   I don't understand how my files can keep being skipped over on Spotify even when ...
  • Vasil
  • Moderator
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Solved!! Why does the "like" button on albums not work properly?

So I have this issue where I want to hit the like button on an album to add it to the list of "liked songs by this artist". As far as I can tell it has only happened with one artist, Paradox Interactive. It happened first with the Crusaders Kings 3 a...

  • Casual Listener
  • So I have this issue where I want to hit the like button on an album to add it to the list of "liked songs by this artist". As far as I can tell it has only happened with one artist, Paradox Interact...
  • Peter
  • Spotify Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue clears when I connect to CarPlay

PlanPremiumCountryUnited States DeviceiPhone 12 miniOperating SystemiOS 16 My Question or IssueWhen I connect my phone to CarPlay using the car’s USB connector, my queue disappears and is gone/cleared. How do I fix this or what is the cause?

  • Regular
  • Plan Premium Country United States  Device iPhone 12 mini Operating System iOS 16   My Question or Issue When I connect my phone to CarPlay using the car’s USB connector, my queue...
  • Jeremy
  • Spotify Legend
  • 1383 Views
  • 8 replies
  • 0 likes
  • Queue clears when connected to CarPlay
  • 1383 Views
  • 8 replies
  • 0 likes

Superuser Contribution Playlist won’t allow duplicate songs

PlanPremiumCountryUSA Device(iPhone 11)Operating System(iOS 15.2.1) My Question or Issue:Hi, up until very recently I could add a song more than once to a playlist. This option has disappeared and I am no longer allowed this function. Is there a way ...

  • Visitor
  • Plan Premium Country USA  Device (iPhone 11) Operating System (iOS 15.2.1)   My Question or Issue: Hi, up until very recently I could add a song more than once to a playlist. This...
  • Vasil
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution play lists on laptop

does anyone know how to transfer a playlist I compiled from my laptop to my mobile phone

  • Casual Listener
  • does anyone know how to transfer a playlist I compiled from my laptop to my mobile phone
  • bryncymru
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unnamed (No Title) Playlists not showing up in Library

For months now:UNNAMED (NO TITLE) playlists that I like (follow) do not show up in Library. They only show up on my Profile, stuck in the first position (until I like (follow) another playlist, OR I right-click "Remove from profile").Please notice th...

Screen Shot 2022-10-23 at 6.56.38 AM.png Screen Shot 2022-10-23 at 7.00.45 AM.png Screen Shot 2022-10-23 at 7.00.59 AM.png
  • Roadie
  • For months now: UNNAMED (NO TITLE) playlists that I like (follow) do not show up in Library. They only show up on my Profile, stuck in the first position (until I like (follow) another pl...
  • huntc99
  • Roadie
  • 881 Views
  • 2 replies
  • 0 likes
  • Desktop
    iOS
    liked playlist
    Mac
    Unnamed Playlist
    web
  • 881 Views
  • 2 replies
  • 0 likes

Superuser Contribution Option to add album to playlist??

it seems the option to add an album to a playlist has disappeared. premium planiphone 12 iOS 16latest version of spotify

  • Music Fan
  • it seems the option to add an album to a playlist has disappeared.  premium plan iphone 12 iOS 16 latest version of spotify  
  • AlejaR
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist disappeared from Spotify for Artists after accidentally deleting it

I'm an artists and I also curate some playlist on spotify. I accidentaly deleted one of my playlists using the Desktop App, but I managed to undo it (ctrl+z). I haven't lost any track, follower, etc. That particular playlist contains a bunch of my so...

  • Casual Listener
  • I'm an artists and I also curate some playlist on spotify.   I accidentaly deleted one of my playlists using the Desktop App, but I managed to undo it (ctrl+z). I haven't lost any track, follo...
  • lucaslazari
  • Casual Listener
  • 394 Views
  • 3 replies
  • 0 likes
  • artist
  • 394 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution spotify playlist covers being distorted if custom made.

PlanFreeCountryNorwayDeviceComputerOperating SystemWindows 11 My Question or IssueI don't know why its doing this but when adding gradient and a little glow to my text in photoshop and uploading it to my playlist cover its just all around weird. The ...

  • Regular
  • Plan Free Country Norway Device Computer Operating System Windows 11   My Question or Issue I don't know why its doing this but when adding gradient and a little glow to my text in pho...
  • MihailY
  • Moderator
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't find genre filters on my liked songs

The genre filters (e.g Sad, Rap, Soul, Afro etc) dissappeared now I don't know how to retrieve them

  • Visitor
  • The genre filters (e.g Sad, Rap, Soul, Afro etc) dissappeared now I don't know how to retrieve them
  • MihailY
  • Moderator
  • 182 Views
  • 1 replies
  • 1 likes
  • 182 Views
  • 1 replies
  • 1 likes

Superuser Contribution copied a playlist and recently added wont work

Hey! Me and my family recently got the family plan here on spotify, we shared an account in the past, so all the playlists was on that one account, I had to make a new account for the family plan. I needed to move my playlists to that new account. So...

  • Casual Listener
  • Hey! Me and my family recently got the family plan here on spotify, we shared an account in the past, so all the playlists was on that one account, I had to make a new account for the family plan. I ...
  • Vasil
  • Moderator
  • 212 Views
  • 3 replies
  • 0 likes
  • 212 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Audiobook skips some chapters/titles

i'm having this issue on the website, expect if i try to play the correct chapter it skips back to the chapter it skipped to before.Basically I click Chapter 1, it skips to Chapter 3 immediately without playing either chapter 1 or 2 and skips back to...

  • Casual Listener
  • i'm having this issue on the website, expect if i try to play the correct chapter it skips back to the chapter it skipped to before. Basically I click Chapter 1, it skips to Chapter 3 immediately wi...
  • Jeremy
  • Spotify Legend
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Problem with Local Files

I use a lot of local files because I like a lot of songs and remixes that are not on Spotify. I recently got a new phone and noticed that all my local files in my playlists are greyed out and saying that they are not downloaded. It doesn't allow me t...

  • Casual Listener
  • I use a lot of local files because I like a lot of songs and remixes that are not on Spotify.  I recently got a new phone and noticed that all my local files in my playlists are greyed out and s...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Superuser Contribution [discover weekly] suggest songs which are in my playlists that I already listened

PlanPremium Device & Operating SystemAll My Question or Issue For some reasons I keep having the same songs in my Discover Weekly, at the point that I keep 2/3 songs over 30 every week and hide the rest. I have this account for a month now, I importe...

  • Regular
  • Plan Premium   Device & Operating System All   My Question or Issue   For some reasons I keep having  the same songs in my Discover Weekly, at the point that I keep 2/...
  • FeDos
  • Regular
  • 561 Views
  • 8 replies
  • 0 likes
  • 561 Views
  • 8 replies
  • 0 likes

Playlist I created disapeared

I'm not sure if this is an issue many people are having, but it has been frustrating for some time. I've been on Premium for close to 4 years at this point and this has been an on going issue on and off. Normally I used to be able to find it by searc...

  • Newbie
  • I'm not sure if this is an issue many people are having, but it has been frustrating for some time. I've been on Premium for close to 4 years at this point and this has been an on going issue on and ...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Playlist problem

Actually I made a playlist but now it is playing the songs which are not even in my playlist.....it is playing another playlist songs...I tried so much but it is playing that songs again and again.I'm irritated now.Please fix this.!!

  • Visitor
  • Actually I made a playlist but now it is playing the songs which are not even in my playlist.....it is playing another playlist songs...I tried so much but it is playing that songs again and again.I'...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes