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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Benjamin47
  • Visitor
  • 159331 Views
  • 68 replies
  • 69 likes
  • 159331 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Kiddnextdoor
  • Visitor
  • 45282 Views
  • 60 replies
  • 30 likes
  • 45282 Views
  • 60 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138026 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138026 Views
  • 63 replies
  • 48 likes

Superuser Contribution Block songs based on language/country of origin - expat issues

I'm an expat in Thailand but I have absolutely no interest in Thai music or Korean K-pop. Is there any way to remove/block all Thai music, etc., from appearing on my homepage?I read the homepage is made from your listening history. I've been careful ...

  • Regular
  • I'm an expat in Thailand but I have absolutely no interest in Thai music or Korean K-pop. Is there any way to remove/block all Thai music, etc., from appearing on my homepage? I read the homepage is...
  • DavideRedivaD
  • Newbie
  • 1483 Views
  • 7 replies
  • 9 likes
  • 1483 Views
  • 7 replies
  • 9 likes

Superuser Contribution Cannot play specific song

PlanPremiumCountryPolandDevice(PC, Redmi Note 9)Operating System(Android 10, Windows 10)My Question or IssueHi, i noticed that the song Yeat - Turban in specific is not able to be played by my account. All my other friends are able to play it, and ev...

  • Casual Listener
  • Plan Premium Country Poland Device (PC, Redmi Note 9) Operating System (Android 10, Windows 10) My Question or Issue Hi, i noticed that the song Yeat - Turban in specific is not able to be p...
  • Alex
  • Spotify Legend
  • 747 Views
  • 3 replies
  • 0 likes
  • cant play song
    NO FUNCIONA BIEN
    no playback
    no song
    problem
    turban
    yeat
    yeat - turban
  • 747 Views
  • 3 replies
  • 0 likes

Superuser Contribution Collaborators

i created a playlist and let my friend collaborated so I can see what he added too but none of his songs are showing up

  • Visitor
  • i created a playlist and let my friend collaborated so I can see what he added too but none of his songs are showing up
  • Eni
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Can't Rename a Spotify Blend on Any Device

PlanFreeCountryUnited StatesDeviceRazer Blade Stealth LaptopOperating SystemWindows 10 My Question or Issue:I created a Blend playlist, but when I click on the 3 dots, the "rename" option isn't there, on both Desktop and Mobile. I know it's possible ...

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  • Newbie
  • Plan Free Country United States Device Razer Blade Stealth Laptop Operating System Windows 10   My Question or Issue: I created a Blend playlist, but when I click on the 3 dots, the "r...
  • Taylith
  • Community Legend
  • 3591 Views
  • 1 replies
  • 1 likes
  • 3591 Views
  • 1 replies
  • 1 likes

Superuser Contribution Nest Speaker - Wont play liked songs

PlanPremiumCountryUSADeviceSamsung S22 UltraOperating SystemAndroid 12 - up to date My Question or IssueIf I am playing my liked songs I can not transfer them to my Nest speakers. Spotify gets stuck connecting to the speaker. Only way I can get it ou...

  • Casual Listener
  • Plan Premium Country USA Device Samsung S22 Ultra Operating System Android 12 - up to date   My Question or Issue If I am playing my liked songs I can not transfer them to my Nest spea...
  • Jeremy
  • Spotify Legend
  • 254 Views
  • 2 replies
  • 0 likes
  • Android
    cast
    liked songs
    Nest
    nest speaker
    s22
    s22u
    Samsung
  • 254 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stops shuffling after the first song

PlanPremium CountrySingapore DeviceGoogle Pixel, Motorola E, Dell XPS Ubuntu, iPad Air Operating SystemAndroid, Ubuntu, iOS My Question or IssueEverytime I shuffle a playlist, the first song will be played at random. However, the subsequent songs wil...

  • Casual Listener
  • Plan Premium   Country Singapore   Device Google Pixel, Motorola E, Dell XPS Ubuntu, iPad Air  Operating System Android, Ubuntu, iOS     My Question or Issue Eve...
  • Jeremy
  • Spotify Legend
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Superuser Contribution offline riproduzione

salve, non riesco piu ad ascoltare le mie playlist quando non sono connesso ad una rete internet, cosa devo fare?

  • Visitor
  • salve, non riesco piu ad ascoltare le mie playlist quando non sono connesso ad una rete internet, cosa devo fare?
  • OscarDC
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Select All

I think that if we wanted to create our own playlist but like most of the songs on someone else’s playlist, there should be a button where we can “select all” or select which ones we want. It would be so much easier then having to go back to the play...

  • Visitor
  • I think that if we wanted to create our own playlist but like most of the songs on someone else’s playlist, there should be a button where we can “select all” or select which ones we want. It would b...
  • AlejaR
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I delete a playlist from my downloads, does that delete it from my account?

I just got Premium, and I’m wondering if I delete a playlist from my downloads, Will it delete it from my account as well? I don’t want to have to go back and remake a playlist because I accidentally deleted it

  • Newbie
  • I just got Premium, and I’m wondering if I delete a playlist from my downloads, Will it delete it from my account as well? I don’t want to have to go back and remake a playlist because I accidentally...
  • Jeremy
  • Spotify Legend
  • 1630 Views
  • 1 replies
  • 0 likes
  • 1630 Views
  • 1 replies
  • 0 likes

Superuser Contribution podcast filter doesn't work for episodes that used to be marked played

PlanFreeCountryUSADeviceSamsung Galaxy S21Operating SystemAndroid 12 My Question or IssueMy issue is that if you mark a podcast episode as played and then unmark it as played, it will still be rejected by the filter as if it was marked played. This i...

  • Casual Listener
  • Plan Free Country USA Device Samsung Galaxy S21 Operating System Android 12   My Question or Issue My issue is that if you mark a podcast episode as played and then unmark it as played...
  • Jeremy
  • Spotify Legend
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify playlist

Hello, so about a month ago i put my playlists on private and wanted to make it public again a week ago but when i change it the playlist doesn’t show on my profile anymore, i’ve tried going to private and public again and nothing helped. Does anyone...

  • Casual Listener
  • Hello, so about a month ago i put my playlists on private and wanted to make it public again a week ago but when i change it the playlist doesn’t show on my profile anymore, i’ve tried going to p...
  • Jeremy
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to ignore a playlist from contributing to your music preferences?

I have a particular playlist that I listen to when I'm at the gym and working out, but I absolutely hate listening to this music at other times (since it's repetitive and pumpy). However, I've been going to the gym way more frequently lately, and now...

  • Regular
  • I have a particular playlist that I listen to when I'm at the gym and working out, but I absolutely hate listening to this music at other times (since it's repetitive and pumpy).    Howev...
  • Kiril
  • Moderator
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song not available on your device

Hello, need some help with an issue I just encountered today.Trying to play a track and a pop up appears saying that song isn't available on my device. I have a premium account. Can anyone help?

  • Visitor
  • Hello, need some help with an issue I just encountered today. Trying to play a track and a pop up appears saying that song isn't available on my device. I have a premium account. Can anyone help?
  • AlejaR
  • Moderator
  • 7861 Views
  • 7 replies
  • 0 likes
  • App & Features
  • 7861 Views
  • 7 replies
  • 0 likes

Superuser Contribution Made for Me mixes, ie Daily Mix, Rock Mix Loops Repeats Same Song

PlanFree/PremiumCountry DeviceiPhone 8Operating SystemiOS 15.5 My Question or IssueWhen I play any of my Made for me mixes it will repeat the same song. For example a song will replay after itself. I can skip to the next song and then those 2 songs w...

  • Regular
  • Plan Free/Premium Country   Device iPhone 8 Operating System iOS 15.5   My Question or Issue When I play any of my Made for me mixes it will repeat the same song. For example a so...
  • OscarDC
  • Moderator
  • 971 Views
  • 15 replies
  • 0 likes
  • 971 Views
  • 15 replies
  • 0 likes

Solved!!Superuser Contribution Missing Artists List in library

PlanFamily PremiumCountryUSADeviceSamsung A20Operating System Android My Question or Issue My Artist list is missing in my library, how am I suppose to find my music if I can't look them up by artist? I have over 4k liked songs & if Spotify doesn't l...

  • Casual Listener
  • Plan Family Premium Country USA Device Samsung A20 Operating System Android     My Question or Issue  My Artist list is missing in my library, how am I suppose to find my mus...
  • Kiril
  • Moderator
  • 1813 Views
  • 5 replies
  • 0 likes
  • 1813 Views
  • 5 replies
  • 0 likes

Multi-user android phones should not list other user's file systems in the download location options

Plan : Family plan (doesn't matter, or at least shouldn't matter)Country : France (same as above) DeviceFairphone 4Operating SystemAndroid 11 My Question or Issue For at least a few years now, Android supports multiple users on the same device. Notab...

  • Casual Listener
  • Plan : Family plan (doesn't matter, or at least shouldn't matter) Country : France (same as above)   Device Fairphone 4 Operating System Android 11   My Question or Issue &nbsp...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlists won't go private

My playlists still show up on my public profile after i've made them private! When I right click on them it says "make public" so according to spotify they're private but I can still see them on my profile - any help?

  • Newbie
  • My playlists still show up on my public profile after i've made them private! When I right click on them it says "make public" so according to spotify they're private but I can still see them on my p...
  • Jeremy
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to disable the "Songs are already in playlist message"?

PlanFreeCountryUnited StatesOperating SystemWindows 11 My Question or IssueI've noticed that some songs are missing when I add an album to my playlist and it turns out that the ones that are missing are songs that are already in the playlist, resulti...

  • Casual Listener
  • Plan Free Country United States Operating System Windows 11   My Question or Issue I've noticed that some songs are missing when I add an album to my playlist and it turns out that the o...
  • justinbigdude
  • Casual Listener
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Entire playlist is grayed out

Hi all! I have several playlists on my iPhone 8. All work just fine... except for one. All songs in this particular playlist are grayed out... and I can't figure out why. I'm at home. on my wifi. I have a strong signal. When I log in to Spotify on my...

  • Casual Listener
  • Hi all! I have several playlists on my iPhone 8. All work just fine... except for one. All songs in this particular playlist are grayed out... and I can't figure out why. I'm at home. on my wifi. I h...
  • ToolboxT
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enhanced editing?

PlanPremiumCountryUsDeviceSamsung Galaxy, PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueI have a playlist that I use to study and do homework. It's long over 32 hrs long. It can get repedative...but that's a feature not a bug. I foun...

  • Casual Listener
  •   Plan Premium Country Us Device Samsung Galaxy, PC Operating SystemAndroid Oreo, Windows 10   My Question or Issue I have a playlist that I use to study and do homework. It'...
  • Alex
  • Spotify Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes