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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302960 Views

96 replies

91 likes

  • 302960 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

robigouk

Composer

167176 Views

241 replies

44 likes

  • 167176 Views
  • 241 replies
  • 44 likes

Reason because my playlist name violates content policies

I don't undestand why the playlist title "lentos 80's" or "lentos de los 80" violates the content terms. Even though,adding as sufix my initial letter violates the terms. Could you please explain me the rules I must follow in other to mantain the pla...

Newbie

I don't undestand why the playlist title "lentos 80's" or "lentos de los 80" violates the content terms. Even though,adding as sufix my initial letter violates the terms. Could you please explain...

219 Views

0 replies

0 likes

  • 219 Views
  • 0 replies
  • 0 likes

Playlists are missing. What do I need to do?

Two of my playlists are missing. I tried using the Recover Playlist feature, but that didn't work. What do I need to do to get them back?

Visitor

Two of my playlists are missing. I tried using the Recover Playlist feature, but that didn't work. What do I need to do to get them back?

ToolboxT

Roadie

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Can spotify respect the playlist I choose?

I put on a playlist and after the first song the playlist doesn't play anymore, random songs from some playlist of mine starts playing

Visitor

I put on a playlist and after the first song the playlist doesn't play anymore, random songs from some playlist of mine starts playing

Amay

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Followed artists removed from my profile after logon on browser

PlanPremiumCountryBrazilDeviceWindows (Web Browser)Operating SystemWindows 10 My Question or IssueToday I noted Spotify logged me off during the afternoon, after logon again I notice a lot of artists I followed before are just not followed, I started...

Casual Listener

Plan Premium Country Brazil Device Windows (Web Browser) Operating System Windows 10   My Question or Issue Today I noted Spotify logged me off during the afternoon, after logon again ...

rna-13

Casual Listener

354 Views

2 replies

0 likes

  • 354 Views
  • 2 replies
  • 0 likes

Superuser Contribution Other users daily mix showing on my home screen (App only)

PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 13 My Question or IssueOn the home screen of my Spotify app, other users daily mixes are showing up. When I open up the daily mix it says 'Made for X' where X is someone else's username. On top...

Casual Listener

Plan Premium Country UK Device Pixel 5 Operating System Android 13   My Question or Issue On the home screen of my Spotify app, other users daily mixes are showing up. When I open up t...

Novy

Moderator

4552 Views

16 replies

1 likes

  • 4552 Views
  • 16 replies
  • 1 likes

Superuser Contribution [Samsung] Library and playlists empty, unable to play any music

PlanPremiumCountryCroatiaDevice(Samsung Galaxy A10)Operating System(Android version 11, One UI version 3.1) My Question or IssueSince the last software update for my phone (yesterday), I am unable to listen to music at all and my library appears empt...

Visitor

Plan Premium Country Croatia Device (Samsung Galaxy A10) Operating System (Android version 11, One UI version 3.1)   My Question or Issue Since the last software update for my phone (y...

OscarDC

Moderator

1519 Views

11 replies

1 likes

  • 1519 Views
  • 11 replies
  • 1 likes

Superuser Contribution My liked songs disappeared on my Android today. They are still on my desktop. How do it get them bac

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My liked songs on my Android disappeared today. Already tried clearing cache, restarting phone, etc. How can I ge...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My liked songs on my Android ...

Dian

Spotify Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files

PlanPremiumCountryUnited StatesDeviceiPhone 13Operating SystemiOS 16 My Question or IssueI've been using the local files system for a long time now, and it's worked flawlessly up until I got a new phone a few months ago. I can see the local files son...

Visitor

Plan Premium Country United States Device iPhone 13 Operating System iOS 16   My Question or Issue I've been using the local files system for a long time now, and it's worked flawlessl...

Alex

Spotify Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs not synced between artist profile and now playing

PlanPremiumCountryAUDevice(iPhone 13, Macbook Air)Operating System(iOS 16, MacOS Monterey) My Question or IssueSome of my Liked Songs are showing up as liked on the Artist Profile, but not in album view or now playing.

Regular

Plan Premium Country AU Device (iPhone 13, Macbook Air) Operating System (iOS 16, MacOS Monterey)   My Question or Issue Some of my Liked Songs are showing up as liked on the Artist Pr...

Vasil

Moderator

973 Views

10 replies

0 likes

  • 973 Views
  • 10 replies
  • 0 likes

Sort playlist

Help

Newbie

Help

Amay

Spotify Star

391 Views

1 replies

0 likes

How do i sort playlist
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue clears when I connect to CarPlay

PlanPremiumCountryUnited States DeviceiPhone 12 miniOperating SystemiOS 16 My Question or IssueWhen I connect my phone to CarPlay using the car’s USB connector, my queue disappears and is gone/cleared. How do I fix this or what is the cause?

Regular

Plan Premium Country United States  Device iPhone 12 mini Operating System iOS 16   My Question or Issue When I connect my phone to CarPlay using the car’s USB connector, my queue...

Jeremy

Spotify Legend

2199 Views

8 replies

0 likes

Queue clears when connected to CarPlay
  • 2199 Views
  • 8 replies
  • 0 likes

Superuser Contribution eliminar dispositivos

Hola! ahora no aparece la opción para quitar dispositivos offline en el menú de la cuenta, como los puedo eliminar?

Newbie

Hola! ahora no aparece la opción para quitar dispositivos offline en el menú de la cuenta, como los puedo eliminar?   

Eni

Moderator

887 Views

3 replies

0 likes

Account
Premium
  • 887 Views
  • 3 replies
  • 0 likes

Superuser Contribution DISLIKED ARTIST KEEP APPEARING ON MY RELEASE RADAR

So i have two artists that keep appearing on my release radar playlist every week even tho i dislike them everytime i see their music on the playlist. This been happening for months and it just annoys me and I'm getting fed up with it. I've never fol...

Newbie

So i have two artists that keep appearing on my release radar playlist every week even tho i dislike them everytime i see their music on the playlist. This been happening for months and it just annoy...

Yordan

Moderator

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Tap always plays the same

My Question or IssueI have a Bose 700 and I would like to use the Spotify Tap feature as advertised, "jump back in where you left off or get served something new and fresh based on your personal taste". Now jumping back in where I left off seemed OK ...

Regular

My Question or Issue I have a Bose 700 and I would like to use the Spotify Tap feature as advertised, "jump back in where you left off or get served something new and fresh based on your personal ta...

Eni

Moderator

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

afbeelding

hoe maak je een afbeelding over je eigen gecreëerde playlistmap rein de vries(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

  hoe maak je een afbeelding over je eigen gecreëerde playlistmap    rein de vries (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MauriceMV

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding Songs to my Playlists

I cannot seem to add songs to my playlists. When I go to add it simply will not allow me to select any of my playlists. I have premium, and this happens very often. Occasionally it’ll work but it most cases it will not. I even deleted the app and rei...

Newbie

I cannot seem to add songs to my playlists. When I go to add it simply will not allow me to select any of my playlists. I have premium, and this happens very often. Occasionally it’ll work but it mos...

user-removed

Not applicable

533 Views

2 replies

0 likes

  • 533 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Ok Google play music" in french always play the same song from the same playlist

I use Google Nest Audio with french language to give the command to play music. Since a few weeks now, the command always play the same song from the same playlist that are not my own, even if the song is not in my library or liked by me. I've found ...

Casual Listener

I use Google Nest Audio with french language to give the command to play music. Since a few weeks now, the command always play the same song from the same playlist that are not my own, even if the so...

MihailY

Moderator

1450 Views

7 replies

0 likes

  • 1450 Views
  • 7 replies
  • 0 likes

Superuser Contribution Carplay not showing all saved artists.

Plan: Premium Country: United States Device: iPhone 13 Pro Max Operating System: iOS 15.6.1 My Question or Issue: When connected to carplay, my library for artists only shows to the letter S. On the app, all artists are shown.

Casual Listener

Plan: Premium   Country: United States   Device: iPhone 13 Pro Max   Operating System: iOS 15.6.1   My Question or Issue: When connected to carplay, my library for artists...

Jeremy

Spotify Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile showing up twice in search results

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’m asking this out of curiosity - when people search for my profile they’ll tell me that my ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’m ask...

Lyubka

Moderator

1377 Views

3 replies

0 likes

Search
  • 1377 Views
  • 3 replies
  • 0 likes