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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141536 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141536 Views
  • 63 replies
  • 49 likes

Superuser Contribution Playlists won't go private

My playlists still show up on my public profile after i've made them private! When I right click on them it says "make public" so according to spotify they're private but I can still see them on my profile - any help?

  • Newbie
  • My playlists still show up on my public profile after i've made them private! When I right click on them it says "make public" so according to spotify they're private but I can still see them on my p...
  • Jeremy
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to disable the "Songs are already in playlist message"?

PlanFreeCountryUnited StatesOperating SystemWindows 11 My Question or IssueI've noticed that some songs are missing when I add an album to my playlist and it turns out that the ones that are missing are songs that are already in the playlist, resulti...

  • Casual Listener
  • Plan Free Country United States Operating System Windows 11   My Question or Issue I've noticed that some songs are missing when I add an album to my playlist and it turns out that the o...
  • justinbigdude
  • Casual Listener
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Entire playlist is grayed out

Hi all! I have several playlists on my iPhone 8. All work just fine... except for one. All songs in this particular playlist are grayed out... and I can't figure out why. I'm at home. on my wifi. I have a strong signal. When I log in to Spotify on my...

  • Casual Listener
  • Hi all! I have several playlists on my iPhone 8. All work just fine... except for one. All songs in this particular playlist are grayed out... and I can't figure out why. I'm at home. on my wifi. I h...
  • ToolboxT
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enhanced editing?

PlanPremiumCountryUsDeviceSamsung Galaxy, PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueI have a playlist that I use to study and do homework. It's long over 32 hrs long. It can get repedative...but that's a feature not a bug. I foun...

  • Casual Listener
  •   Plan Premium Country Us Device Samsung Galaxy, PC Operating SystemAndroid Oreo, Windows 10   My Question or Issue I have a playlist that I use to study and do homework. It'...
  • Alex
  • Spotify Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution keyboard access to add to playlist

PlanPremiumCountryUSDevicePCOperating SystemWin 7 My Question or IssueI have a wrist disability and need to use the mouse as little as possible. To add a song that is playing to a playlist, I used to be able to right-click on the song, then click "ad...

  • Newbie
  • Plan Premium Country US Device PC Operating System Win 7   My Question or Issue I have a wrist disability and need to use the mouse as little as possible. To add a song that is playing...
  • Vasil
  • Moderator
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files

PlanPremiumCountryUnited Kingdom DeviceMacBook Air M1 2020Operating SystemMac OS Big Sur My Question or IssueI have a folder on my desktop called 'music', containing local mp3 files. A local files folder exists in my library and all my mp3 files from...

  • Visitor
  • Plan Premium Country United Kingdom   Device MacBook Air M1 2020 Operating System Mac OS Big Sur   My Question or Issue I have a folder on my desktop called 'music', containing l...
  • Vasil
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troubles

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10, hello. My song has been added to a few playlists but I can’t see them in the playlists themselves? Is there any reason...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,   hello. My song has been added to a...
  • Dian
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Make an open Collaborative Playlist

Trying to make an open playlist that anyone at my work can join. Trying to avoid sending each person a link that is only valid for 7 days. Any help is greatly appreciated!!!

  • Visitor
  • Trying to make an open playlist that anyone at my work can join.   Trying to avoid sending each person a link that is only valid for 7 days.  Any help is greatly appreciated!!!
  • OscarDC
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Passcode lock Spotify during use

Is it possible to password/ passcode lock Spotify while it is running?If I run Spotify on my PC and play my music, friends often change the playlist or song while I'm out of the room. I have asked them to stop doing so, but this is the only option I ...

  • Casual Listener
  • Is it possible to password/ passcode lock Spotify while it is running? If I run Spotify on my PC and play my music, friends often change the playlist or song while I'm out of the room. I have aske...
  • Taylith
  • Community Legend
  • 5425 Views
  • 3 replies
  • 2 likes
  • 5425 Views
  • 3 replies
  • 2 likes

Superuser Contribution Local Files stop importing

I pulled out my external drive for my music collection and copied the files onto my new MacBook Pro 16" M1 Max. I went to add them to Spotify's Local Files (which I have not used in ages), and it stops importing around 7,000 songs. I have around 15,0...

  • Casual Listener
  • I pulled out my external drive for my music collection and copied the files onto my new MacBook Pro 16" M1 Max.   I went to add them to Spotify's Local Files (which I have not used in ages), a...
  • Elena
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to open my own playlist

Hi i created a playlist (in aeroplane mode, not sure if it’s relevant) when I was on a flight… I can see the playlist in my list of playlists but every time I try to go into it. It’s says the owner has either made it private or deleted it… but I am t...

  • Visitor
  • Hi   i created a playlist (in aeroplane mode,  not sure if it’s relevant) when I was on a flight… I can see the playlist in my list of playlists but every time I try to go into it. It’s s...
  • Vasil
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double skip

When clicking playback skip, 2 songs are skipped.started Aug 17.happens somewhat randomly.bur reproduced at will.

  • Regular
  • When clicking playback skip, 2 songs are skipped. started Aug 17. happens somewhat randomly. bur reproduced at will.
  • OscarDC
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Constantly having to restart my phone for Spotify to actually play the song on screen.

My Question or IssueI would have my phone connected through my car, once I have finished the journey I would close the app down through background data and go about my day. When I come back to Spotify it would still show the last song played but woul...

  • Casual Listener
  • My Question or Issue I would have my phone connected through my car, once I have finished the journey I would close the app down through background data and go about my day. When I come back to Spot...
  • Jeremy
  • Spotify Legend
  • 3692 Views
  • 16 replies
  • 1 likes
  • 3692 Views
  • 16 replies
  • 1 likes

Superuser Contribution Can’t Play Music when offline

Just want to ask, why I cant play my downloaded music offline even my subs was Premium?

  • Visitor
  • Just want to ask, why I cant play my downloaded music offline even my subs was Premium?
  • Yordan
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted blend playlist was added to my library every once a while

PlanPremiumCountryUS My Question or IssueThis "BTS + me" playlist was added to my library like when blend playlist first came out. I never listen to BTS and I don't know why it's there. I removed it but every once in a while it comes back. link to pl...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue This "BTS + me" playlist was added to my library like when blend playlist first came out. I never listen to BTS and I don't know why it's the...
  • Yordan
  • Moderator
  • 232 Views
  • 3 replies
  • 1 likes
  • 232 Views
  • 3 replies
  • 1 likes

Superuser Contribution Autoplay don't work (Mac, iOS)

I've read almost all the answers to solving this problem, but still nothing...About few moths ago autoplay stopped working. The button on settings is ON, on desktop and on app. I can only see "recommended songs", but it wouldn't play them automatical...

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  • Casual Listener
  • I've read almost all the answers to solving this problem, but still nothing... About few moths ago autoplay stopped working. The button on settings is ON, on desktop and on app. I can only see "reco...
  • Eni
  • Moderator
  • 624 Views
  • 8 replies
  • 0 likes
  • 624 Views
  • 8 replies
  • 0 likes

Superuser Contribution Playlist

I have been added to a collaborative playlist but when I try to right click and add a song to that playlist, the playlist name does not appear.

  • Casual Listener
  • I have been added to a collaborative playlist but when I try to right click and add a song to that playlist, the playlist name does not appear.
  • Eni
  • Moderator
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

navigate through playlist on screen saver

PlanPremiumCountry DeviceSamsungOperating SystemAndroid Oreo My Question or IssueWhenever my phone is in screen saver the app is not displayed anymore. I need to unlock the phone go actively back into the spotify app and open it to press next for the...

  • Visitor
  • Plan Premium Country   Device Samsung Operating System Android Oreo   My Question or Issue Whenever my phone is in screen saver the app is not displayed anymore. I need to un...
  • Taylith
  • Community Legend
  • 125 Views
  • 1 replies
  • 1 likes
  • 125 Views
  • 1 replies
  • 1 likes

Spotify Curated Playlist Disappeared

PlanPremiumCountryUnited KingdomDeviceiPhone 7Operating SystemiOS 15 My Question or IssueI am looking for a playlist I believe was titled The Counter. I think the end of its description was “step up to the counter”.Does anyone know if this playlist h...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 7 Operating System iOS 15   My Question or Issue I am looking for a playlist I believe was titled The Counter. I think the end of its ...
  • ToolboxT
  • Roadie
  • 484 Views
  • 3 replies
  • 0 likes
  • 484 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have a 13hr playlist that plays the same 30 or so songs on repeat

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S22+Operating SystemAndroid My Question or IssueI currently have a 13hr long playlist where I press shuffle yet it only plays about 30-40 songs before repeating itself. I've been having this issue for a...

  • Visitor
  •   Plan Premium Country Australia Device Samsung Galaxy S22+ Operating System Android   My Question or Issue I currently have a 13hr long playlist where I press shuffle yet it onl...
  • Vasil
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes