Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
PlanFree/PremiumCountry Device(Samsung Galaxy S20fE)Operating SystemAndroid My Question or IssueHow can I remove local files in my library permanently?
PlanPremiumCountryBelgiumDeviceSamsung Galaxy A10Operating SystemAndroid After performing a restore of factory settings on my mobile device, my playlists on my mobile app are empty. They are not empty on the webbrowser app. I already did a clean rein...
PlanPremiumFree/PremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Systemwindows 10 laptop(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGoing on a cruise, no WiFi - I wantto take another laptop an...
Is that possible not showing the "date added"? Make them a "secret" feature just like it's possible to make with playlist itself? Don't want to people to see when I added a song or not to a playlist. Cheers,
PlanPremiumCountryFranceDeviceThais happens in all my devises Operating SystemAndroid, Windows My Question or IssueI have Spotify premium family, last month I had problem with my credit card so the payment was delayed, now it's all fixed but now I tr...
Hi people,Long term user here with virtually no issues hence this is my first post. I'm totally bemused with having gone into my Spotify this eve ( Premium / Desktop ) to browse Top Songs of a given year, and the 2020 version is completely, and utter...
Ya desinstalé e instalé varias veces la app y se siguen deteniendo las descargas en cierto punto. Creo que cuando llego como a 500 discos mas o menos ahí se quedan las descargas y no puedo seguir descargando nada aunque aún tengo 60gb de memoria libr...
PlanPremiumCountryBrazilDeviceWindows (Web Browser)Operating SystemWindows 10 My Question or IssueToday I noted Spotify logged me off during the afternoon, after logon again I notice a lot of artists I followed before are just not followed, I started...
I am a paid premium user in the US.iPhone 11iOS 16 I have a large amount of songs on my "Liked Songs" playlist, but I am running out of storage on my phone. I would like to keep my songs saved to my "Liked Songs" playlist, but do not want them to be ...
Bonjour,mes albums enregistré dans la bibliothèque ne fonctionnent pas sans connexion je suis obligé d'avoir les données mobiles ? merci d'avance pour votre réponse
I have a ton of playlists that I chose to not show on my spotify profile and they were all grouped in a folder, but the folder is now missing - i don't remember deleting it. Now the only way I can find my playlists now is through the shared link (tha...
I'm following the artist but after restart of the page it shows that i'm not
I put on a playlist and after the first song the playlist doesn't play anymore, random songs from some playlist of mine starts playing
I don't undestand why the playlist title "lentos 80's" or "lentos de los 80" violates the content terms. Even though,adding as sufix my initial letter violates the terms. Could you please explain me the rules I must follow in other to mantain the pla...
Two of my playlists are missing. I tried using the Recover Playlist feature, but that didn't work. What do I need to do to get them back?
PlanPremiumCountryCroatiaDevice(Samsung Galaxy A10)Operating System(Android version 11, One UI version 3.1) My Question or IssueSince the last software update for my phone (yesterday), I am unable to listen to music at all and my library appears empt...
Hi,when i choose an album and i added it to the playlist; the sign it's added is correct, but the result in my playlist is zero; how can? Koen Ferket
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My liked songs on my Android disappeared today. Already tried clearing cache, restarting phone, etc. How can I ge...
PlanPremiumCountryUnited StatesDeviceiPhone 13Operating SystemiOS 16 My Question or IssueI've been using the local files system for a long time now, and it's worked flawlessly up until I got a new phone a few months ago. I can see the local files son...
PlanPremium CountryUSA DeviceiPhone 12 Operating SystemiOS 14 My Question or IssueWhen I go to an artist page > liked songs, the list contains songs from that artist that I haven't liked. It looks like this list doesn't just contain all the individua...