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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298187 Views

96 replies

88 likes

  • 298187 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162196 Views

235 replies

44 likes

  • 162196 Views
  • 235 replies
  • 44 likes

Superuser Contribution Playlist hijacked by spotify

I create a playlist of songs I want to hear, but Spotify inserts random songs that aren’t even in my library and plays those instead. How do I get it to let me hear the songs I have chosen and downloaded? I’m on premium plan.

Visitor

I create a playlist of songs I want to hear, but Spotify inserts random songs that aren’t even in my library and plays those instead. How do I get it to let me hear the songs I have chosen and downlo...

Mirons300966

Newbie

901 Views

2 replies

1 likes

  • 901 Views
  • 2 replies
  • 1 likes

Superuser Contribution cant change playlist cover

everytime i try to change the playlist's cover image it tells me the picture is too small and it needs to be 300x300 atleast. i tried even 1080x1920 for the sake of it and it still told me it was small. i tried to do a clean reinstall yet it still do...

Visitor

everytime i try to change the playlist's cover image it tells me the picture is too small and it needs to be 300x300 atleast. i tried even 1080x1920 for the sake of it and it still told me it was sma...

AlejaR

Moderator

566 Views

3 replies

0 likes

  • 566 Views
  • 3 replies
  • 0 likes

Superuser Contribution hide song (on albums and release rader)

Hope someone can help or Spotify can fix this. When I push hide a song, it still play when I start the album. But at home and in the car. Mostly when I play thought apple carply or thought my sound system. I can see they are hidding but spotify let t...

Visitor

Hope someone can help or Spotify can fix this. When I push hide a song, it still play when I start the album. But at home and in the car. Mostly when I play thought apple carply or thought my sou...

Joan

Moderator

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Why am I seeing a song that I don't listen too in my monthly summary?

All other places move around but this one song, which I have listened to maybe a few times since its release, stays in the same place. I don't even listen to it.

Newbie

All other places move around but this one song, which I have listened to maybe a few times since its release, stays in the same place. I don't even listen to it.

Amay

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

music

PlanFreeCountryswedenOperating SystemWindows 10 My Question or Issueso I was lisening to undertale music and then I was starting to lisen to my music list and then undertale music started playing and so I went to a new list and the same thing happene...

Newbie

  Plan Free Country sweden Operating System Windows 10   My Question or Issue so I was lisening to undertale music and then I was starting to lisen to my music list and then undert...

kaworu_bloodpaw

Roadie

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Library has disappeared as I’ve changed from free to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Taylith

Community Legend

328 Views

3 replies

1 likes

  • 328 Views
  • 3 replies
  • 1 likes

Solved!! Remove or separate playlist help please... has become unusable

PlanPremiumCountryAustraliaDeviceAll devices Hello. I use spotify on a daily basis. It is excellent although I have a couple of related issues. I am indecisive when it comes to choosing new songs so really love the automatic playlists and use them al...

Casual Listener

Plan Premium Country Australia Device All devices     Hello. I use spotify on a daily basis. It is excellent although I have a couple of related issues. I am indecisive when it come...

darkpenguin

Visitor

6618 Views

7 replies

2 likes

Comedy
Genius
genres
Kids mode
Playlists
  • 6618 Views
  • 7 replies
  • 2 likes

Superuser Contribution How do I restore removed songs

On multiple occasions I have hit the Remove button and removed songs I want. How do I restore them?

Visitor

On multiple occasions I have hit the Remove button and removed songs I want. How do I restore them?

Eni

Moderator

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restore playlist to an earlier state

I've been trying to ask the chat bot/support thing for help with restoring a playlist to an earlier version. Unfortunately it doesn't seem to work whatsoever as I only get these responses: {$botContext.fallback}Sorry, I could not find anything for th...

Casual Listener

I've been trying to ask the chat bot/support thing for help with restoring a playlist to an earlier version. Unfortunately it doesn't seem to work whatsoever as I only get these responses: {$botCon...

Vasil

Moderator

306 Views

2 replies

0 likes

  • 306 Views
  • 2 replies
  • 0 likes

One of my playlists is public, but it doesnt show up on my profile

One of my playlists is public, but it doesnt show up on my profile when i check on my friends phone.

Visitor

One of my playlists is public, but it doesnt show up on my profile when i check on my friends phone.

kaworu_bloodpaw

Roadie

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Help, I've been pranked with the Pornhub theme and would like it removed from my history

So I left my account open and apparently someone played the Pornhub theme enough to make it my top song of the month. When I go to try out Blends with my friendgroup it's now showing up as the first or second song that I contribute, and that's rather...

Newbie

So I left my account open and apparently someone played the Pornhub theme enough to make it my top song of the month. When I go to try out Blends with my friendgroup it's now showing up as the first ...

kaworu_bloodpaw

Roadie

847 Views

1 replies

0 likes

  • 847 Views
  • 1 replies
  • 0 likes

On albums and other playlists, it doesnt show I have liked that song.

When I open an album or a random playlist and see a song in my likes, most of the time it doesnt have the heart anymore. And when I click on the song it says its not liked. But it actually is. If I like it again it will be added twice to my liked son...

Visitor

When I open an album or a random playlist and see a song in my likes, most of the time it doesnt have the heart anymore. And when I click on the song it says its not liked. But it actually is. If I l...

kaworu_bloodpaw

Roadie

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution mixes with random names

I dont have daily mixes anymore but it's showing mixes with random names, that don't seem to suit the genres of the containing songs

Casual Listener

I dont have daily mixes anymore but it's showing mixes with random names, that don't seem to suit the genres of the containing songs

naushin17

Casual Listener

1502 Views

3 replies

0 likes

  • 1502 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recently Played Playlist/Albums on Home Screen Won't Refresh

When I open the app of my android phone it goes to the home screen and it shows my last 6 played artisits/albums/mixes/playlist. I disconnected my Facebook account back in Decemeber and ever since then its been stuck on the same 6 things that I playe...

Regular

When I open the app of my android phone it goes to the home screen and it shows my last 6 played artisits/albums/mixes/playlist. I disconnected my Facebook account back in Decemeber and ever since t...

Lyubka

Moderator

1329 Views

11 replies

1 likes

  • 1329 Views
  • 11 replies
  • 1 likes

Superuser Contribution My discover weekly is nothing but music I don't listen to

My discover weekly is all oldies music like Simon and Garfunkel. I don't listen to this music. How do I get my discover weekly to play the music I listen to

Visitor

My discover weekly is all oldies music like Simon and Garfunkel. I don't listen to this music. How do I get my discover weekly to play the music I listen to

Faby_5104

Visitor

1222 Views

2 replies

1 likes

  • 1222 Views
  • 2 replies
  • 1 likes

Superuser Contribution Local files from phone don't open

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryCanada DeviceSamsung Galaxy S9Operating SystemCouldn't say My Question or IssueLocal songs simply do not show up i...

Regular

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Canada   Device Samsung Galaxy S9 Operating S...

ftessaw

Visitor

6057 Views

23 replies

0 likes

  • 6057 Views
  • 23 replies
  • 0 likes

Superuser Contribution Explicit songs won't play. I am of age and my account is verified.

I just found out my songs on Spotify that has the '19' sign on it turned grey and won't play. They were working perfectly fine until just now and I do not know why. I think my account is verified since I was able to play them before. How do I fix thi...

Visitor

I just found out my songs on Spotify that has the '19' sign on it turned grey and won't play. They were working perfectly fine until just now and I do not know why. I think my account is verified sin...

kaworu_bloodpaw

Roadie

910 Views

1 replies

0 likes

  • 910 Views
  • 1 replies
  • 0 likes

Solved!! No longer able to remove multiple songs from a playlist

PlanPremiumCountryUSADeviceWindows PC My Question or IssueI am unable to ctrl or shift click to select multiple songs in a playlist and perform actions such as un-liking them anymore. I know this feature worked in the past and was wondering what happ...

Casual Listener

Plan Premium Country USA Device Windows PC   My Question or Issue I am unable to ctrl or shift click to select multiple songs in a playlist and perform actions such as un-liking them any...

kaworu_bloodpaw

Roadie

524 Views

3 replies

0 likes

  • 524 Views
  • 3 replies
  • 0 likes

How do I transfer my playlists from my old Android to my new Iphone?

I unsubscribed on my old Android, thinking I could just re-subscribe on my new Iphone. But it appears I lost all my songs.

Visitor

I unsubscribed on my old Android, thinking I could just re-subscribe on my new Iphone. But it appears I lost all my songs.

kaworu_bloodpaw

Roadie

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes