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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299653 Views

96 replies

90 likes

  • 299653 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163692 Views

235 replies

44 likes

  • 163692 Views
  • 235 replies
  • 44 likes

Superuser Contribution Cannot play liked songs when main player is Xbox

PlanPremiumCountryUnited Kingdom DeviceXbox Series X, Samsung Galaxy Note 8, Windows 10 LaptopOperating SystemXbox OS, Android Pie, Windows 10 My IssueSpotify refuses to play the liked songs playlist when playing through the Spotify app on Xbox Serie...

Visitor

Plan Premium Country United Kingdom  Device Xbox Series X, Samsung Galaxy Note 8, Windows 10 Laptop Operating System Xbox OS, Android Pie, Windows 10   My Issue Spotify refuses to...

Novy

Moderator

2320 Views

4 replies

1 likes

Liked Songs Playlist
not playing
xbox
  • 2320 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Liked songs not showing up in Album view

Plan: PremiumCountry: USA Device: iPhone 13 and MacBook Pro 2021Operating System: iOS 15 and MacOS 12 My Question or IssueSongs that I liked that are in my Liked Songs playlist aren't showing up as Liked in the album view, even for the exact same alb...

Regular

Plan: Premium Country: USA   Device: iPhone 13 and MacBook Pro 2021 Operating System: iOS 15 and MacOS 12   My Question or Issue Songs that I liked that are in my Liked Songs playlis...

Alex

Spotify Legend

5785 Views

5 replies

0 likes

  • 5785 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Cannot edit playlist title

PlanPremiumCountrySwedenDevicePC/Mobile/TabletOperating SystemWindows 11, Android 11/12 My Question or IssueTried to add/change the title for any playlist I create and get the same error all the time. Same problem for months. HELP!

Visitor

Plan Premium Country Sweden Device PC/Mobile/Tablet Operating System Windows 11, Android 11/12   My Question or Issue Tried to add/change the title for any playlist I create and get th...

Fruityloops_

Casual Listener

3827 Views

12 replies

1 likes

  • 3827 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution List "your favorite songs" of an artist are songs that I have not liked and can not be removed

PlanPremiumCountryGermanyDeviceiPhone 12Operating System(iOS/Mac) My Question or IssueIn the list "your favorite songs" of an artist there are also heaps of songs that I have not liked. Deleting them in the desktop version doesn't help either: "The s...

Casual Listener

Plan Premium Country Germany Device iPhone 12 Operating System (iOS/Mac)   My Question or Issue In the list "your favorite songs" of an artist there are also heaps of songs that I have...

Eni

Moderator

1032 Views

5 replies

0 likes

  • 1032 Views
  • 5 replies
  • 0 likes

Superuser Contribution no songs in an album are playing, even when i search it individually.

it is only happening with Julie and The Phantoms album and individual song, it will let me add to a playlist but no songs will show up in the playlist and then when i try to add them again it says they are already in the playlist.PlanPremiumCountryUS...

Visitor

it is only happening with Julie and The Phantoms album and individual song, it will let me add to a playlist but no songs will show up in the playlist and then when i try to add them again it says th...

Yordan

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays random music after my first song in the playlist

As the title explains itself I keep getting random songs when I skip or listen to the end my first song in the playlist. And I can never get the second song played in the playlist. Same thing is happening on my phone. I tried logging out and restarti...

Newbie

As the title explains itself I keep getting random songs when I skip or listen to the end my first song in the playlist. And I can never get the second song played in the playlist. Same thing is happ...

panpanpanpanpan

Newbie

768 Views

2 replies

1 likes

  • 768 Views
  • 2 replies
  • 1 likes

Superuser Contribution Some of the local flac files aren't playing in the desktop app.

PlanFreeCountryIndiaDevice Operating SystemWindows 10 My Question or IssueI am currently using the free version of the desktop app, I usually don't have any problems playing local flac files but recently this one flac file just won't open up in the a...

Newbie

Plan Free Country India Device   Operating System Windows 10   My Question or Issue I am currently using the free version of the desktop app, I usually don't have any problems p...

Alex

Spotify Legend

686 Views

1 replies

0 likes

  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution issues playing music from my liked

PlanPremiumCountryUSADevice(iPhone 11)Operating System(IOS 15.6) My Question or Issue: Okay so I have been having this problem for about 4 or 5 days. the first two days were the worst. Basically, i press shuffle on my liked songs, it plays a few song...

Casual Listener

Plan Premium Country USA Device (iPhone 11) Operating System (IOS 15.6)   My Question or Issue:  Okay so I have been having this problem for about 4 or 5 days. the first two days ...

Vasil

Moderator

657 Views

5 replies

0 likes

  • 657 Views
  • 5 replies
  • 0 likes

max amount devices reached for no reason

PlanPremiumCountryGermanyDeviceHandy, PcOperating SystemAndroid, Windows 10 My Question or IssueCan´t download anything because the 5 Devices limit is reached. But there aren´t 5 Devices with downloads connected. I tried changing the password and i u...

Newbie

Plan Premium Country Germany Device Handy, Pc Operating System Android, Windows 10   My Question or Issue Can´t download anything because the 5 Devices limit is reached. But there aren...

Amay

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted music style

PlanPremiumCountryIsraelDeviceall of them (PC/samsung s22 ultra/ ipad etc.)My Question or Issue Lately (the last couple of months), I've been getting in the daily mix & new releases. On every playlist that Spotify generates unwanted music. I'm mainly...

Casual Listener

Plan Premium Country Israel Device all of them (PC/samsung s22 ultra/ ipad etc.) My Question or Issue   Lately (the last couple of months), I've been getting in the daily mix & new r...

skynix5

Casual Listener

779 Views

4 replies

0 likes

  • 779 Views
  • 4 replies
  • 0 likes

Solved!! Public playlists I created since August 2021 are not visible to me nor to anyone

Hi, Altough all my playlists are public, the playlists I've created since August 2021 (there are 6 of them) are not visible at the Public Playlists section on my profile page. No one can find them, including me. Why does it happen? thanks Marcelo

Casual Listener

Hi,   Altough all my playlists are public, the playlists I've created since August 2021 (there are 6 of them) are not visible at the Public Playlists section on my profile page. No one can fin...

AdamDamon

Spotify Star

517 Views

3 replies

0 likes

  • 517 Views
  • 3 replies
  • 0 likes

liked songs playlist and other random playlists dont load when i tap on them

PlanFreeCountryindiaDevicesamsung galaxy m21 My Question or Issuefor the past few days now i have not been able to access my liked songs playlist, among seemingly random other playlists, on my phone.when i tap on them it does not load and i am left w...

Casual Listener

Plan Free Country india Device samsung galaxy m21     My Question or Issue for the past few days now i have not been able to access my liked songs playlist, among seemingly random ...

Luan

Spotify Star

321 Views

3 replies

0 likes

  • 321 Views
  • 3 replies
  • 0 likes

Superuser Contribution Some tracks don't play offline/iOS

I'm using an iPhone 11 with iOS 15.5, and I'm having problems with offline. I download some playlists, and some tracks in those playlists don't play offline. This doesn't happen when I play them online, and it only started to happen recently. Is anyo...

Casual Listener

I'm using an iPhone 11 with iOS 15.5, and I'm having problems with offline. I download some playlists, and some tracks in those playlists don't play offline. This doesn't happen when I play them onli...

Dian

Spotify Legend

295 Views

3 replies

0 likes

  • 295 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist doesn't open

I want to listen to my Playlist and it shows that it is there but as soon as I want to open it, it just shows a black screen. My Playlist doesn't load. What can I do? I already installed the app again and tried to log out and then in again but nothin...

Visitor

I want to listen to my Playlist and it shows that it is there but as soon as I want to open it, it just shows a black screen. My Playlist doesn't load. What can I do? I already installed the app agai...

AlejaR

Moderator

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Publicly collaborative playlist

PlanPremium DeviceMacbook Pro 2021 Hello, I wanted to create a public playlist on Spotify that shows up on my profile, and when people see it on my profile they're able to collab and add songs to it so it's just a mass collab. I know I could do this ...

Newbie

  Plan Premium   Device Macbook Pro 2021   Hello, I wanted to create a public playlist on Spotify that shows up on my profile, and when people see it on my profile they're able ...

Amay

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution All Songs Greyed Out, Cross-Platform Issue (PC & iOS)

PlanPremium (Student)LocationFlorida, USADevicesBoth my iPhone 11 Pro and my Windows PCOperating SystemsiOS 15.4.1Windows 10 version 21H1My IssueThere are many, many songs that are greyed out for me that seemingly should not be. For example, almost t...

Casual Listener

Plan Premium (Student) Location Florida, USA Devices Both my iPhone 11 Pro and my Windows PC Operating Systems iOS 15.4.1 Windows 10 version 21H1 My Issue There are many, many songs that ar...

Alex

Spotify Legend

766 Views

5 replies

0 likes

Cross-Platform Issue
  • 766 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Queued music jumps through list missing between 3 to 10 songs when not on shuffle

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OscarDC

Moderator

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Takedown Notification

PlanPremiumCountryBrazilDevice(Samsung Galaxy A71, Windows 10)Operating System(Android) My Question or Issue I got emails saying my playlists had been taken down. Below is the text of one of the emails: 'Hello,We have found the following content to b...

Regular

Plan Premium Country Brazil Device (Samsung Galaxy A71, Windows 10) Operating System (Android)   My Question or Issue   I got emails saying my playlists had been taken down. Belo...

yaktam

Roadie

35476 Views

180 replies

19 likes

Playlist problem
  • 35476 Views
  • 180 replies
  • 19 likes

Superuser Contribution Songs disappearing from playlist

PlanPremium UserCountry: Sweden Device(iphone 13 Pro Max, Macbook Pro 16)Operating System ios 15.6 for iphone and macOS Monterey 12.5 fo Mac(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue so i've noticed that songs disappears from my lib...

Casual Listener

Plan Premium User Country: Sweden   Device (iphone 13 Pro Max, Macbook Pro 16) Operating System ios 15.6 for iphone and macOS Monterey 12.5 fo Mac (iOS 10, Android Oreo, Windows 10,e...

Alex

Spotify Legend

731 Views

3 replies

0 likes

  • 731 Views
  • 3 replies
  • 0 likes

Superuser Contribution color theme

instead of the normal green and black theme on homepage,library and search, users should be able to change the theme to colors they like. the spotify app icon can still be its original color but us users would like more access to creativity.

Visitor

instead of the normal green and black theme on homepage,library and search, users should be able to change the theme to colors they like. the spotify app icon can still be its original color but us u...

OscarDC

Moderator

3516 Views

1 replies

2 likes

  • 3516 Views
  • 1 replies
  • 2 likes